Volkswagen of Downtown Chicago Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles R West
2 weeks ago
Parts is great! Helped me accessorize my 2019 Jetta GLI and even informed me of rebates for the parts. Highly recommend this parts department.

  Nicole Buffo
6 months ago
I recently purchased a 2023 VW Taos in July. The parts manager, Chuck, went above and beyond with helping accessorize my new vehicle. The entire parts department was extremely knowledgeable and helpful. I highly recommend calling any of these guys to assist you! Definitely will be making the trip downtown for future needs.

  James Y
5 months ago
If you need your VW serviced and you can access this location in the Gold Coast area then you need to bring your vehicle here and ask for Mike. Extremely nice and helpful.

  Alivia Tedeschi
6 months ago
The parts department has excellent customer service, more specifically Chuck - very helpful throughout the entire process. I would highly recommend their services to any friend or family member.

  David W. Miller
2 years ago
Despite the high cost of taking the car to the dealership, I really like the quality of the service, the attention to detail, and timeliness of the work. They always do an excellent job, even if sometimes I could get it done somewhere else for slightly less (and the one time that happened, they were actually very understanding). They have complimentary Lyft rides, will text you updates and estimates, and have been very communicative in general. There s a reason I keep going back!

  Craig Thomas
5 months ago
Every time I ve tried to go here has been an awful experience and nothing has ever gone smoothly. Overpriced and terrible service and they always blame another department for why things went wrong.

  Valerie Kliment
6 months ago
Very nice service. Chuck installed my accessories on my new car. Employees were very nice.

  Dante Jozwiak
6 months ago
Awesome customer service! Chuck was super helpful and really took his time to help me.

  Tim Brennan
2 years ago
Literally one of the WORST experiences I ve had at a dealership. They specifically tried to not disclose what services fell under the diagnostic test when they took the car in for service and said the $190 did not apply. They then have not returned a call or had communication since the incident after multiple attempts to contact them. I HIGHLY recommend using any other dealership

  April Wood
6 months ago
Great customer service!!! Helped me find the part I needed and was very polite.

  C Lewis
3 years ago
I just picked up my new Jetta today. Was a little concerned because of COVID but they were well organized and I was in and out in no time at all. Lavon (sp?) was super friendly and did a great job.

  Oleksandr Stefano
7 months ago
I am a transporter and I have repeatedly encountered bad attitude from a central dispatch representative of this dealership

  kervin Lucy
5 years ago
I took my Friend there to get a battery replace and now the transmission is hopping and jumping

  Wouter
5 years ago
Don't promise wait times you cannot deliver. What supposed to be 1.5 hours for a simple oil change took 2.5 hours.... Don't let people wait for nothing

  Michael Henisse
4 months ago
Sales woman very helpful