Toyota of Lincoln Park Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Seth Wissenbach
a month ago
VERY PRICY - But wonderful customer service, Paul took fantastic care of me and my vehicle. They were quickly able to get me checked in on last minutes notice and were able to address all of my concerns. My insurance/warranty claims were looked into promptly and Paul kept clear communication throughout the process. Thanks!

  Subhashish Dash
2 weeks ago
Please avoid this service center at any cost. I went here by seeing ratings of the Toyota showroom. But to my disappointment it has the worst service and the highest cost.I literally charged 550 bucks for the PCP valve which should not exceed 300 bucks at any cost. I was recommended the service even if there is no sign of wear and tear. They did not clean my car as well after the service. I got my car even in worse condition than before. I doubt their genuineness I was made to pay 1300 for no reason on a no complaint car.

  Kamila Kroczak
3 months ago
We just came in for a simple tire rotation- we had a 9:20am appointment, and we didn t get to leave until 12:30 what a ridiculous wait for something that was scheduled in advance and very routine. The only reason this wasn t less stars is because at least the staff were friendly and the facilities was clean. Wouldn t come here again because of the wait.

  L Mc
5 months ago
I took my car in to determine why I was using so much antifreeze. I had a 1:00 apt...4:00 I'm told they needed to run more tests, leave it overnight. Next day's diagnosis was to replace two hoses and the thermostat. The diagnosis cost was $188. I then took it to my local shop because the dealer price to install the parts was astronomical, The car was lifted and I was shown that my radiator had a hole in the bottom and saw the antifreeze pouring out. So the real diagnosis was that I needed a new radiator.The customer service and coffee was great. Don't think I'll rely on their mechanical expertise in the future.

  Tim Smith
3 weeks ago
Tried calling several times to make an appointment and drop a vehicle off for service and was forced to listen to nothing but voicemails trying to sell a medical alert system before any chance to speak with someone. More focused on shoving a useless tool down peoples throats instead of helping with actual needs.

  Lionel Alexander
5 months ago
2 great service experiences at Toyota, first visit was with Sylvester and the 2nd visit with Carlos both individuals with extremely helpful and professional. They kept me informed with the status of my vehicle and let me know they were available if I had any questions or concerns. This is the best experience I recieved at a Toyota Dealership and would definitely recommend this location if your looking for great experience.

  Hugh Allspaugh
2 years ago
Used to be called Grossinger Toyota. I bought my 2007 FJ Cruiser from these guys when they were on Wells and have been servicing my truck here since they moved to this location. I have always found them to be fair and honest and they provide good service and almost always wash the car after every service. They do offer good deals from time to time and the staff are busy but professional. Sylvester is the main guy I usually see and he s solid. Don t love dealer service but these guys are very good. Highly recommend.

  Zachariah Meyer
3 months ago
Gorgeous place with professionals offering good pricing for numerous vehicle options.

  Tim Kotche
9 months ago
I've used Toyota of Lincoln Park Service Center the past 8 years, their service was great. However, I will not return after today when they reneged on a coupon (for oil changes and tire rotations). The representative stated they're no longer accepting it, even though representatives at previous visits had honored it and explicitly told me it'd be valid through the end of 2023 and was detailed on my account file/record as such for future representatives to refer to.

  Marco Medina
a year ago
Randy from service and Gerardo from sales without a doubt some of the most outstanding people. Really ensures the best customer service to every individual. Randy really went in depth with my vehicles problem and even took the extra mile to approach me and keep me up to date on what is happening to my vehicle. Gerardo was ensuring that my stay here was welcoming and made sure I was satisfied while my stay here, from questions, concerns, and even some suggestions for my vehicle! Really awesome pair of lads!!Services: Transmission repair, Oil change

  Keldibek Kabysov
a year ago
I visited Toyota of Lincoln Park 3/16/2023 for oil change and tire rotation. It took 2.5 hours even though I had an appointment. Worse than that my car developed a grinding noise from drivers side front wheel the next day and it got so bad after couple days. I stopped by an independent repair shop to get it checked. It turns out that drivers side front wheel was completely loose. One lug nut was holding it barely. It is unacceptable. It could have turned out to be a fatal accident. Now I suspect they even changed the oil. Stay away.

  Janelle Winter
a year ago
Great experience. Staff were friendly and professional, waiting room was clean and orderly. I was notified of the wait time and provided an update on other issues via text. Shuttle service was provided and I also received a car wash. Yes the repairs were expensive, but I like taking my car to a reputable place where I know they re going to finish everything in a timely manner. I ll be going back here!

  Bridget Kula
a year ago
Update to below: In order to get the service department to get back to me, I had to reach out to the general manager. Randy was able to give me an explanation of charges. From this explanation, I discovered that they added charges that I did not authorize.I would give them zero stars if I could. The absolute worst customer service. I brought my 4runner in on Oct 3rd to have the horn fixed as well as a rear taillight I reached out on Oct 10th for an update and Krista Feeman told me that the part was scheduled to arrive the next day and as long as it came in as scheduled, the vehicle would be done that afternoon. She let me know the next day that it didn't arrive and from there on it was very difficult to get a response from her. She stopped responding to my texts and was never available when I called nor would she call me back. The vehicle was done October 20th and I wouldn't have been upset about the length of time if I could've gotten the courtesy of being kept up to date especially when I reach out.The horn was being covered by the used dealership that I purchased the vehicle from. When I received the estimate, i sent it to the dealership. After I picked up the vehicle, I found out that the sales associate tried reaching out to Toyota and left two messages without getting a call back. So I had to reach out and ask them to call them back so I could get reimbursed. After a number of calls and no help, I finally talked to Krista. She said she believed her manager spoke with someone at the dealership (I was told otherwise by the sales associate I worked with) and if the manager didn't, she'd reach out. Also, she advised that email was the best way to reach her. When I found out the dealership was still waiting on a response, I emailed her and cc'd the dealership on Oct 28th. After not getting a response, I called to follow up - she said she'd get with her manager to respond. Guess what.. it's Nov 14th and I'm still waiting on a response.

  Evelyn Rubi
2 years ago
I called ahead to make sure they take walk-ins for service center, just needed a routine oil change I was due for. Show up, the rep tried to get me to make an appointment for next week even though I was already there. So I asked, do you take walk-ins or not? And he reluctantly accepted my car for service at 10:30 am. My car wasn't done until 3:30 pm.....I understand waiting behind those with an appointment but this was unreasonable for work that takes an hour maximum. I went to get a bite and brought a good amount of homework to do while I waited but finished all of that long before my car was done.Also, none of the sales people or anyone in the waiting area were wearing masks even though there is a city-wide MANDATE. I politely brought this up to management and it seemed like they addressed it, but I shouldn't have had to say anything in a large business like that.I'll be heading to the suburbs next time like everyone here has suggested.

  Blake Sosa
2 years ago
I have taken my 2015 Corolla to a Toyota dealer for the majority of its oil changes throughout its lifetime (140,000 miles). I ve been to 3 different Toyota repair centers for these services and Lincoln Park is my least favorite. In my experience it usually takes a Toyota repair center about 45 min to 1 hour for a routine oil change and multipoint inspection. But for whatever reason, Toyota Lincoln Park takes longer at about 2-3 hours for the exact same service. And it should be noted I always schedule a service appointment ahead of time.Service: Oil change

  Michael Johnson
5 months ago
Service staff is thorough and professional. I'm confident in the maintenance that is performed.

  Sonya Joseph
2 years ago
I made an oil change appointment at 10:45am didn t get out of there until 12:45! Very poor service and on top of that the guy at the front desk was ripping me off and charged me $95 for a oil change!! I ve never had to pay that at Toyota before. He was pretty rude and didn t offer any discounts which they had on their website. This was my first time using Toyota in Chicago, I go to the suburbs usually and they charge wayy less . Don t go here unless you want to get ripped off for pricing and wait two hours for an oil change.

  n n Shavon Frisby
3 years ago
I went to this location due to its convenience. I needed my car serviced and I was looking to buy out my lease. Once I entered the sales department Pamela S. approached me and introduced herself. She was already prepared for my arrival and to sale me a new car. We spoke and I told her I wanted to buy out my old lease and was not interested in purchasing a newer Toyota and my reasons being. Pamela then started to assist me on my journey of buying my old car. She was very professional, well spoken, very knowledgeable of the product and her sales. She made me feel comfortable and as if she cared about me leaving as a satisfied customer. When she was uncertain of something she took the initiative to grab her boss Frank, to further assist me. I would highly recommend Pamela S. and this Toyota location. If I were to buy or lease a new car I would definitely come back to Pamlea for assistance.

  Joshua Junge
3 years ago
Toyota Rav 4 was getting water on the passenger side floor. The vehicle had only 9k miles on it, so I took it in to the dealership for warranty service. Sylvester Johnson informed me that the issue was with the sunroof drain being plugged and water backing up into the cabin. He said that this was not covered under warranty since it was a result of it getting clogged - somehow this design flaw was my fault. I informed him that the vehicle is garage kept, and has never been left outside where such a clog could happen, but he insisted that this was the issue, and that it wasn't covered. After "fixing it" he then proceeded to hold my car hostage until I paid a $75 service fee for them to unclog it.A few months later I noticed water on the floor again, this time when there had been no rain at all. I pulled off some floor panels and discovered the water leaking from the AC condensate drain. I looked it up, and this is a known issue by Toyota, and one that they have done nothing to rectify with their customers. So now every time I turn the AC on on a humid day (all summer in Chicago) the condensate drain dumps water into the passenger side floor. Looking forward to returning to this crooked dealership to be lied to and extorted once more!

  Daniel Wojtulewicz
2 years ago
150-200% up charge vs other Toyota service centers, and even more vs a regular mechanic. Failed to relay the cost of a very specific inspection I asked for (which took them less than 30 min) then charged $172 dollars. No integrity. Take your business elsewhere.

  Mayra Maldonado
a year ago
I visited the service area today. The staff was super friendly. My service attendant Trista was very super friendly and kept me up to date on the items that needed attention.

  Alhasan Al
2 years ago
Great service and hosting, really clean and Lenient with the price and patient. Thanks to AHmad Aloush I was able to find my perfect fit on my own time. I loved it and would recommend.

  Chanel Gayles
2 years ago
Best Toyota in town. I purchased my car here!! Sylvester is amazing and always provides a thorough explanation of the services and repairs. I don t go anywhere else!

  William E Simmons William E Simmons
3 years ago
Highly acknowledge & recommended great selection of pre-owned trucks and cars awesome deals with an overview of variables + thanks for shopping smart considerately ?& conveniently best regards!

  Mateo Kajic
2 years ago
Dustin and Ash are goated beyond belief. Quickest and easiest care sales experience I ve ever been a part of.

  Julie santos
2 years ago
First visit..the communication can be improved. How the hell you are going to keep someone vehicle overnight and not notify them? They did !

  Hanna N
a year ago
George is very good and helpful in many ways. Is not easy to buy a car.Thank you George

  Todd
a week ago
Best dealership in the ciyu

  Rudy Espinoza
2 years ago
Excellent and friendly service. Very knowledgeable, thorough and efficient maintenance service. Well worth the wait. Vehicle running smoothly.

  Jatuan Walker
a year ago
Quintin was a great salesman, got me In and out, . Recommend 100%