Toyota of Lincoln Park

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antonio Scott
6 days ago
Our experience there was spectacular. From the first moment, they were very attentive and took all the time to ensure we received the best possible treatment. I want to give a special mention to the sales representative George and his manager, who with a lot of patience and listening to our needs, managed to help us get the car we wanted. 100% recommended this place

  Ruth Wuorenma
a week ago
Had a terrific experience with the service department today. First time there, for a standard recommended service on my Highlander. I was in and out in less than 2 hours, even though I hadn't made a reservation in advance. Waiting room was a bit dreary but the coffee was terrific and the staff friendly and helpful. A standout was Krista Freeman, Service Advisor.

  Miguel Medina
2 weeks ago
Sidney, a member of the sales team at Lincoln Park Toyota, stands out to me as an exceptional individual who is patient, intelligent, and honest. His support in exploring my options and selecting the vehicle most suited to my needs proved to be invaluable as a first-time car buyer. Sidney not only offered sound advice but also navigated me through the entire process with transparency and integrity. His wealth of knowledge and professionalism contributed to a seamless and pleasant car-buying journey. After my purchase, he has even been available for follow-up questions and has continued to be supportive. I can wholeheartedly endorse shopping with Sidney to anyone seeking a reliable and well-informed car salesman.

  Allan Horwich
a week ago
We worked with Josh. He was outstanding. We explained what we were looking for. After he told us what was in stock, which was not what we wanted, he patiently worked to identify our specific needs and he set off to find exactly what we wanted at another dealership. He was not pushy at all. He said his goal was to please us and he did. A very pleasant gentleman.When a car was quickly located elsewhere he took all the time necessary to explain how all the features worked. He did his best to make the final process as smooth and quick as possible, including processing our trade in.Should we have occasion to buy another Toyota we d seek him out.

  Karla Vilchez
6 days ago
We had an exceptional experience at this car dealership! The level of attention, patience, and dedication we received was truly remarkable. George, our sales representative, went above and beyond, spending hours with us to ensure we made the best decision for our needs. His manager was equally impressive, exhibiting warmth, attentiveness, and a genuine commitment to customer satisfaction. After a disappointing experience with Honda, this dealership completely restored our faith in the car-buying process. Their outstanding service and personalized approach made us feel valued and appreciated.

  Laura Aguglia
4 months ago
Exceptional Car Buying Experience with Nick A True Gem in Chicago!I recently had the pleasure of purchasing a car from Nick at the best car dealership in Chicago, and the experience was nothing short of exceptional! From the moment I stepped into the showroom, Nick's warm and welcoming demeanor instantly put me at ease.Nick not only exudes professionalism but also possesses a unique sweetness that sets him apart in the automotive industry. He took the time to understand my preferences and needs, demonstrating a genuine interest in ensuring I found the perfect vehicle. His knowledge of the cars on the lot was impressive, and he patiently answered all my questions, providing valuable insights to guide my decision-making process.What truly stood out about Nick was his unwavering commitment to taking care of the client. He went above and beyond to ensure that every aspect of the car-buying process was smooth and stress-free. From negotiating a fair deal to explaining the intricacies of the paperwork, Nick's attention to detail and dedication to customer satisfaction were evident at every step.In addition to being a consummate professional, Nick added a delightful touch of sweetness to the entire experience. His positive attitude and genuine enthusiasm for helping clients create a memorable and enjoyable atmosphere. It felt like I was not just buying a car but embarking on a journey with someone who genuinely cared about my satisfaction and happiness.If you're in the market for a new car and want a truly outstanding experience, I wholeheartedly recommend reaching out to Nick at the best car dealership in Chicago. His sweetness, professionalism, and client-focused approach make him a true gem in the industry. I couldn't be happier with my purchase, and I owe it all to Nick's exceptional service.Thank you, Nick, for making my car-buying experience unforgettable! You've set the bar high for what a top-notch car dealer should be.

  FaceTime773 - Official Page
3 weeks ago
Hello To All,My name is Thomas. I am new owner of grey Toyota RAV4 LE. On 3/16/24 at 1:27 pm, my car dealer, Josh meet my need/want(s) regrading purchasing a reliable/safe vehicle from Toyota of Lincoln Park. He was a good listener, problem solver, available, knowledgeable, patient and firm/fair negotiator. This young man went beyond call of duty to get the job done. He gave me 5 stars customers. In closing, I highly recommend any car owner seeking to trade or purchase a new car to ask for Josh. He will put you in your dream car which will keep you and your family comfortable/safe!

  Sam & Emma
a month ago
Jeremy W. was extremely polite and friendly when we met him. He showed us the Toyota Corolla Cross Hybrid and we test drove with him. He explained everything about the vehicle. And he was politely honest when we inquired about deals and discounts. When you re here at Toyota of Lincoln Park, ask for Jeremy and he will be of help.

  Casey Contorno
2 weeks ago
My experience with Toyota of Lincoln Park was phenomenal from start to end. I began communicating with Ahmad who answered every single question I had, even liaising with management to provide me with the answers I needed. We moved to sales after the appraisal of our trade-in (which was matched from what our estimate was) and spent the rest of our journey with Cesar. Cesar explained every step of the process and showed us around the car. He has a very positive attitude and that goes a long way. Lastly, I want to thank Ash for getting us a deal we were all happy with.

  Mike
6 days ago
Had a great experience buying a new vehicle from this dealership. My situation was a bit unique - I was flying in and driving the car home. Given this, I had to do the deal remotely, and when time to pick the car up, had to close rather quickly so I could get on the road. My sales guy Josh, and the finance manager, Stefan, made the process very quick and easy. There were only a few minor issues with the car itself, which Josh rectified, no questions asked.Great place to do business. No gimmicks, no markups, no endless dealer add-ons, no pressure.

  WHITE KNIGHT
2 weeks ago
I recently had the pleasure of experiencing the service at Toyota of Lincoln Park and I must say, I'm thoroughly impressed. Oscar, in particular, stood out with his exceptional customer service skills. He was attentive, patient, and always eager to assist, ensuring that I was well-informed at every step. Furthermore, the attention to detail they exhibited in vehicle maintenance was commendable. It's evident that the team prioritizes both the vehicle's health and the customer's peace of mind. I'll definitely be returning for future services and would recommend Oscar and the team to anyone seeking top-notch care for their Toyota. Five stars!

  Laura Contorno
2 weeks ago
Everyone we interacted with at Toyota of Lincoln Park provided the absolute best experience for something that is usually stressful. I especially want to thank our sales consultant, Cesar Martinez. He was really personable, not pushy, listened to understand our situation and needs, and he worked super hard to get us into a new car with rates we were comfortable with. We were expecting the process to be daunting, and instead we can t thank him or recommend him enough! If you re on the market for a car, you won t want to go to anyone else.

  Julia VV
2 weeks ago
Took the car in for oil change and maintenance, the staff is very knowledgeable, friendly, and efficient which is very much appreciated as we both work full time. Shout out to Sylvester who is the best! He is a pleasure to work with and his professionalism is always appreciated.

  Yahonatan Yisrael
4 months ago
Shalom (peace) unto you,I want the world to know that Jerry Sr. at Toyota of Lincoln Park has Excellent customer service skills. People like Jerry is the reason why a business will Last forever! Also, Jerry is patient, kind and very knowledgeable about Toyota lines of Car, etc.

  Subhashish Dash
2 weeks ago
I went for the service for the second time. Now to my astonishment they did not even care to wash my car, even if the car wash service is mentioned on my receipt. And I don't feel the same smoothness while driving which I was feeling last time.I was literally suspicious this time that I put my car in the wrong hands. The service this time was really bad . I will not go here again for any service. The spare part replacement cost too high here. Too many good reviews with customers showing happy faces also a sign of something hidden. I mean why would people care to post photos with their happy faces towards the service?

  Jacob Moran
a month ago
I came in know what car I was interested in and Jeremy was very friendly and knowledgeable, able to give me all the details regarding the vehicle and not pushy trying to get me to buy something else I didn t want. I really appreciated his help and his ability to explain the protection packages offered for my new vehicle. The whole process was quick, easy, and efficient.

  Linda Kim
3 weeks ago
UPDATE: Within a few days of posting this review I was contacted by the Customer Experience Manager. I also spoke to Mr. Paul Singh and he offered me a full refund. Thanks for making it right, but I will remain cautious if I have to deal with them in the future. I changed my review to 3 stars (from 2) because they corrected the error.This review is for the service department.I was parked across the street from the dealership when I discovered a metal piece gouged one of my run flat tires. I immediately called the dealership since I was so close. I specifically asked if they had a run flat tire in stock for my Sienna. I was transferred to the service department and parts and they confirmed they had what I needed in stock. I drove right over. Spoke to Mr Paul Singh and he reassured me he would replace the damaged tire with a run flat; it was not recommended that I drive with mismatched tires. I approved the estimate and waited for my repair. More than an hour and $356 later I drove away with a new tire.Due to another puncture in another tire, I recently found out that the tire I purchased at Toyota of LP was not in fact a run flat. I feel duped, swindled, deceived. Maybe they felt they could do this to me because I am a female and was by myself. Who knows. I spoke to Mr Singh this week and he claims it was possibly a miscommunication from the parts department, which is still worrisome. I am still waiting to hear how the service department will right this wrong, but I have very low trust in them. I will not bring my car to them for any future needs.

  Phoenix Starfire
a week ago
Wade met me as soon as I pulled into the car drop off area. He went over the specifics of what I wanted to have done to my 2014 Prius V, and double-checked everything for me. My car was ready for me in less time than I anticipated, thank you! Wade reviewed the work with me and explained a few things. He was pleasant, courteous, and helpful throughout my time at Toyota of Lincoln Park. Thanks, Wade!

  Valerie Fagin
4 months ago
George Lykos has a Great personality he is patient with outstanding service.Took care of me and my family would definitely refer my friends to him

  Jake Hann
a month ago
UPDATE: The dealership responded to my review by stating their 'commitment to honest and professional practices.' However, they then proceeded to text me twice, claiming that I still owe them money on my lease despite the fact that my lease has ended, and I have already purchased the vehicle from them. I am truly shocked that a business can operate this way.Original Review:I leased a vehicle through Toyota of Lincoln Park and decided to purchase it once the lease was over. A few months before the lease ended, I notified the dealership of my intention to buy the vehicle with cash. Despite this, I was bombarded with emails, texts, and phone calls trying to persuade me to sign a new lease.In the lead-up to my appointment to purchase the vehicle, I called on two separate occasions to confirm the final price of the vehicle (including any fees and taxes) so that I could obtain a cashier's check from the bank. Although it seemed like a straightforward question, it took some time for anyone at the dealership to provide me with an answer.On the day I went to the dealership to pay for the vehicle, I suspected they would add additional fees at closing. As the salesperson began walking me through the closing paperwork, they presented a document with a blank space where the final purchase price should have been. I expressed my discomfort with signing the document until the final price was filled in. Despite this, they continued to pressure me to sign. I stood my ground and insisted the document be completed with the final price before I would sign it.They visited the finance department, and upon their return, as expected, the price on the document was different from what had been provided to me over the phone on two separate occasions. Unbelievable.The real kicker came after all this, when they handed me a piece of paper to list the names of any friends or family members who might be interested in buying or leasing a vehicle that they could contact. I would not subject friends, family members, acquaintances, or even complete strangers to this establishment.

  Lawrence James
a week ago
Sylvester Jackson in the service department was super helpful. He kept me informed as the techs worked through a complicated problem on my vehicle and as the repairs proceeded. Top-notch!

  Mehdi Karzar Jeddi
5 months ago
I brought my car for oil change and regular maintenance like changing cabin air filter. Everything looked good and I gave them 5 star on their internal rating system. Until I open my glove box and notice that it doesn t close anymore. I took the glovebox out and noticed that they have not put the cap for the air filter and it is blocking the glovebox from closing. With the price that they charge and the brand that they represent, I would have expected them to do the very least simple routine jobs right!

  Deborah Williams
a week ago
Aside from one of the service representatives acknowledging my presence and continuing to text resulting in my having to go to another one, all went well. I was given an explanation of services rendered and staff was very pleasant and attentive!

  Kyle Bersted
2 months ago
Had a great buying experience with George. He was straightforward and transparent with pricing, receptive to our asks, and extremely flexible and accommodating (let us test drive the car back home to see how it would fit in the garage, allowed my wife and I to take turns coming in to sign paperwork given a sick child at home). He and the whole team made a typically stressful experience very easy! Highly recommend.

  Mike Winchester
2 months ago
We worked with Cecy on a few different occasions. We really needed to make sure we were ready to take the plunge, and with her professional approach she made it happen. She was knowledgeable about our car. She was friendly and calming during the decision process. I feel like she can really talk to anyone. It worked for us and we GOT THE CAR!

  Katherine O'Brien
6 days ago
Initial visit to Toyota of Lincoln Park for a lifetime Honda owner. George was incredibly helpful discerning the differences between Toyota Rav4 Prime and Honda CRV Hybrid. Both George and his manager Ahmad were exceedingly courteous and inclusive of my kids' opinions, which matters to me greatly as a mom. We thought the service was exceptional and are excited to continue to build our relationship with Toyota of Lincoln Park. Thank you, George and Ahmad both, for being so thoughtful, well-informed, honest and willing to just cut to the bottom line and discuss effective and efficient options for getting into a new vehicle ASAP!

  Benita Mordi
6 days ago
Cesar Martinez is the best. He was very proactive, thoughtful and engaging thoughout the process at the Lincoln Park Toyota. 100% recommend working with him when you go in, you won't be disappointed.

  Steven Jedd
2 days ago
I was able to find a 4Runner listed on Toyota of Lincoln Park s website that I had been searching for. Worked with Cesar in sales and he saved me the trip out of state to have to purchase my new Toyota 4Runner. Cesar is the man you need to speak with when buying, he gets the deal done!

  Bolanle Adana
a week ago
Great customer service from the sales department. The finance department however, was where I experienced problems.The car was 3000 miles over the advertised miles.They marked an 18,500 MSRP to 32,000 with an 83 month loan that would bring the total to 52,000.I understand buyer beware, and that every business wants to make profit. Yet, for the sake of brand and customer loyalty, I didn t expect an established company like Leader Auto to try to make its margins from price gouging a first time customer.An 11,000 markup on 18,000 msrp is fraudulent. They did not explain the markups before tagging them to the price. Furthermore, they charged for features listed in the advertisement as part of the original price. For example I was charged for LoJack, and for vehicle and tire protection . They also charged for a bumper to bumper insurance, a feature that we confirmed with the salesperson as a standard and not extra charge.They did not explain these charges to me.I contacted the dealer after the fact and was connected finance team about why the 18,500 car ended up costing 31,000.They explained the extra charges, which included a crazy docking fee. I told them I didn t want extras and that if I had that much money I d be buying a Lexus.They promised to remove the extras and bring it down to 27,000 - which is still outrageous.That was 4 weeks ago. They still have not reached back out. The principal is building up interest.I definitely was naive but hey, here s my review: they are fraudulent, terrible at customer service, negligient with support and please any other dealer is better than them .

  Ailine Romero
2 weeks ago
Second time getting a new car and leaving satisfied AGAIN!! They know how to give you a great deal! Ask for Sidney Bennett, he knows what he's doing! So excited for this new experience.