Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Local restaurant Connoisseur
5 months ago
Danger to the public. Predatory. Illegal practices. Losers. Recent drive by shooting thAt narrowly missed a tow truck driver on S archer avenue (check the news!) and fresh bullet holes in their blacked out window?Coincidence? Probably not!They tried to act like they were luring me in to my own murder. Girl behind bullet hole window wanted to fight me for being annoyed and upset at the situation They closed the gate behind me as I entered to get my car. called me crazy names - like - GET THERAPY. My godIt was unreal!Their day is coming and unfortunately it may be at the cost of heightened, senseless, violent neighborhood crime because they don't care who they enrage or traumatize
Amanda Ross
a month ago
Wish I could give 0 stars. Absolutely pathetic. Ran into Nordstrom rack less than 5 minutes after staples and my car was gone. Just waiting to take your car as fast as they can to get your money and then hiding behind a window to not even confront you pick it up. Not to mention they towed it 30 minutes away.
Walter Gillespie
2 months ago
I had a similar experience. My car was towed minutes after parking in the Chase/Staples parking lot and I encountered the most unprofessional and rudest employee. At first she told me they had "video" of me leaving the premises, and when I vehemently denied it - suddenly it was "their mistake". I asked them to bring me my car back and they said they only had one driver, so I had to come get it from their location.When I went to pick up my car, I asked if there was any reimbursement for my time, emotional stress and mileage. Their illegal towing disrupted my entire afternoon. The extremely rude employee told me "I apologized - do you want me to get on my knees too!". I was appalled, infuriated, and disgusted at the ridiculous antics of this company. They seem to function in lies, scams, and illegal towing. Is there no recourse for this behavior?
Abigail Givens
4 days ago
It s already bad enough to get your car towed now you have to deal with a lady with a horrible attitude. This place sucks, have a little sympathy
RNDDR
a month ago
I parked at the Chase/Staples lot and, in just four minutes, my car vanished, thanks to a misleading "Public Parking" sign and a hidden towing alert. A Staples employee had to tell me where my car went. The tow lot, a 25-minute Uber away, seemed to thrive on this scheme, making mine the third student car towed that day. Upon arrival, I found a place with a dubious look and a counter lady with an attitude sharp enough to cut. She even threatened me, caught on camera for posterity. In short, this feels like a business straight out of a sketchy underworld, awaiting divine retribution.
Semaj Jones
3 months ago
This place is terrible we have assigned parking at my building which they patrol, someone parked in my spot so I called so I wouldn t get towed.. This guy who wouldn t give me his name at all told me I was messing up the whole system by parking in a different spot.. i asked what he suggested he said idk, but your messing up other spots and I am parking somewhere else at my own risk. What an idiot! Then he hung up and kept hanging up as I called back to back..so he had no advice then basically told me I could get towed.
Stacy Liu
4 months ago
Similar experience to many others who left 1 star reviews here. Got towed minutes after parking in the Chase/Staples parking lot and encountered the rudest woman working at the window.This employee was rude from the start and cursed at me. They should hire an employee with basic manners.The receipt says police were notified about this towing but when I called the police station, police confirmed nothing was reported. Lying, scamming, and illegal activities for sure
Troy Murray
5 months ago
If I could give this place zero stars I would. My gf was in the Chase and Staples parking lot for all of two minutes before they towed my vehicle. When my gf went to pick it up 40 minutes away, she got to the place and they don t even have an inside seating area. You have to go up to the to go window to get your vehicle. She got to the window and it had bullet holes in the glass. The girl at the window had the nastiest attitude. She literally was cursing and yelling at my gf and I could hear her through the phone . People are really bold when there s tinted double sided bullet proof glass in between you ! My gf paid with a card and she literally told my gf her signature had to be an exact replica of her DL signature. After my gf signed the receipt, the rude bxtch said it wasn t EXACTLY the same so she was going to refund the card payment and make my girlfriend go find cash. My gf called the police and before they arrived one of the tow truck drivers came outside and said the window girl was a bxtch that always has an attitude and told my gf that he would get another worker to print a new receipt. They re scammers ! Beware !
Ravi Patel
5 months ago
Honestly, they do not even deserve a one star. My car was towed from the Staples and Chase Bank parking lot on Canal St within 2 minutes of parking. Multiple cars were towed almost immediately. Hope Staples and Chase Bank corporate decide to look into this matter and cancel their contracts with Rokaitis Industries.
Pablo Sotelo
5 months ago
THIS IS THE WORST PLACE. They literally threatened my gf when I asked to see if they took pics of my car before towing it(they legally have to provide them). They also wanted to issue me a refund and make me go to an ATM and pay cash. They stopped doing that when I called the cops and told the cops. They should go out of business. Employees were inbredlike
Sara Hernandez
5 months ago
The two girls working at the front desk literally tried to physically fight me. They were being extremely rude and yelling so I gave them the same energy and they walked out from the back room and tried to physically assault me. (Their breaking point was when I told one of them that she looks like a thumb). They also threatened to refund our payment for the car but then decided to let us take it when they heard my boyfriend calling the police.
Kenneth Dinwiddie
5 years ago
My car was towed and between the time of today 11am-4pm I called this towing service who has horrible customer service, whoever answers the phone need to learn how to speak to in a better customer service professional manner. Any I paid the fee and got my car and not even before I got home I heard a noise while I was on the express way, I pulled over to side to check to see if it was a tire issue and realized my under carriage paneling was detaching from the car, I ve had no such problem until after I got my car from this towing company. Horrible
Anna Kulvik
a year ago
Towed my car at Staples and Chase. They are located 30 min from this location and keep a tow truck at the parking lot so they can tow people as soon as they leave the parking lot. The signs are not at all noticeable.Service: Car towingService: Car towing
Megan Sisson
8 months ago
I broke down on my way home from work this morning. All other places were saying more $ and extremely long wait times.. but not Rokaitis! Highly recommend I had a great overall experience with them. They told me it would be a 15-20 minute wait, literally within seconds of getting off the phone my driver arrived and got my car hooked up so fast and off we were. Guy on the phone beforehand was great too, quick and to the point to get me help promptly! Thank you for the great experience and for saving my day and life, as I was stuck in a very busy intersection.
Cheng Fang
3 months ago
I parked before chase bank&stample parking lot for 20 minutes then found my car missing. I have to say that I hate chase bank.
laura Serva
3 months ago
Please let this place go out of business, taking on the phone with them is impossible so uncivilized. Their business is to scam people ! So funny how they hide on a black window.
Shadai Kristabel
7 months ago
TRASH!! place sucks. they stalk around places to tow cars and i witnessed the man who tows the cars not tow someones car after towing mine because upon confrontation by me he said he knows her. even watched her leave her car and get into a whole other car. SUPER UNPROFESSIONAL!! i work at a hospital, if i violated HIPPA because i know a patient, i would be fired, the same should stand for him!
nia britt
2 months ago
Staff/manager very rude. The way they speak to customers is not okay at all. They hung up in my face, she s screaming on the phone and just overall very disrespectful
Fernando Diaz
3 months ago
The Tow Truck Driver assaulted me and stole my money Phone and vehicle. Do not recommend this place of business
Tim Catanzaro
a month ago
Garbage company. Vultures towed me in less than five minutes from a closed business. They also hide behind a screen when you pay. Cowards.
Jay
a month ago
They towed my car for no reason. They need to be closed down at immediately
Chris Wood
7 months ago
Left my car for 2m on the way to the Vet with my sick dog, and they towed 40m away. When I called to tell them I had a sick dog in the car, they had no sympathy and were mean-spirited in their response. The worst kind of people work here, don't work with them.Service: Car towingService: Car towing
Love Blue
4 months ago
This place is a scam. Please watch your cars folks. Tow trucks need money and they will get your car and money by any means necessary. Smh
Williami Dawson
10 months ago
My wife parked in a location for ten minutes and I called to discuss the charges and the person I spoke with hung up on me. I called again and asked to speak with a manager and was again hung up on. The person I spoke with (Kous Amek) asked me if I was married to the "Arabic Woman" he was trying to tow and that I did not sound Arabic. He said she was stupid for marrying a white person. I have never experienced racism until this incidence. I am very disappointed with this experience and am very sad to see that this type of behavior still exists in modern society.
Mariangely Rivera
8 months ago
I parked my car at the parking lot next to Dunkin' Donuts not even 5 minutes my car got towed. I went inside Dunkin' Donuts for about 3 minutes my car got towed! Mind you there were no signs stating that Dunkin' Donuts do not belong to that parking lot. I seriously couldn't believe it. I had a fingerprints appointment or a job interview that day but the unprofessionalism of that parking lot and the towing company got in my way that morning. I had explained to the man that was towing my car or that already had towed my car that there were no signs that said that Dunkin' Donuts customers couldn't park there. My car still got towed with no signs in the parking lot saying that Dunkin' Donuts customers couldn't park there. That was in 2020 or in 2021. I lost my car and I still have to pay on it;that was so unfair and selfish.
Karina Diaz
a year ago
If I could give this place zero stars I would. This place is stalking people to tow their cars. I parked in the lot as a Chase customer and was still towed immediately. This all happened within 5 minutes. The ladies in the reception area are extremely rude and immature. They would not let us out of the gates to leave. Such a horrible experience. Stay away from these people and their business.Service: Car towing
Antoinette Huff
a year ago
This place is money hungry and circle parking lots to find cars to tow. That s why I have a lawyer looking into this wanna be establishment. Towed my car when I went into a store next to the parking lot. They tried to lie and say I was unauthorized to park there but I was. My lawyer already have a claim ready to go for this place. Be careful people, tow companies in Chicago are money hungry and are out to get u if caught slipping
Roaa Hussien
a year ago
Rokaitis Towing is a great company! I accidentally parked where I was not supposed to park by 1130 S. Canal St. When I returned to the lot later that evening, I saw the Rokaitis towing sign in the parking lot.I immediately called the phone number listed on the sign and a kind young gentleman by the name of Jimmy answered. He directed me to the office located in Hyde Park.I ubered to that location and was greeted by a gentleman named Lalo. Lalo was very quick and helpful in reuniting me with my car.Both Lalo and Jimmy remained professional and courteous at all times through the transaction.Will definitely recommend this company to my friends who own parking lots and business in Chicago!Service: Car towing
Feliciti Crowder
a year ago
Absolutely terrible. Got my car towed from Staples and Chase on Canal and when I called to figure out how to get it back the man that answered the phone is yelling at someone in the office, swearing, and not once apologizing. After an almost 1hr commute from the Orange line and the bus, arrived and they took forever to give me my car back.Service: Car towing
Merrill Apartments
a year ago
I own multifamily properties where Rokaitis services on a patrol basis. At 2am, they come to the property to patrol and make a tow. That is great, that is what our business agreement requires them to do! However, they overlook a sticker CLEARLY affixed to the vehicle and commence towing a rightfully parked vehicle. Mid-tow, the driver is stopped by other tenants who say this vehicle belongs there, the driver gets out and FINALLY sees the clearly displayed sticker. Instead of returning the vehicle to the spot, the driver drops the vehicle immediately leaving a brand new Audi parked half way blocking a Chicago alley. Everyone makes mistakes though, right? I was annoyed my day started at 6:30am with a preventable mistake but I just wanted clarity. As the owner, I call Rokaitis to endure it was there truck that made the attempted tow (affirmative). The manager Jimmy says yes but they didn't complete the tow (as if to say everything is cool). I ask more questions as to how this happened (I have camera footage of the entire event) and now the driver Vinny, who was in the office, unbeknownst to me, begins yelling and screaming asking what is my problem. If the problem is not self-evident, we have NOTHING to discuss.No remorse. No apology. No accountability. Just DISRESPECT.I understand honest mistakes occur but the lack of remorse and yelling after is unacceptable. So, as an OWNER, BEWARE using Rokaitis. Their management fosters bad business. Needless to say, I immediately called another tow company, with great reviews, to service my property. Good riddance ROKAITIS!!Service: Car towing