Napleton Downtown Chicago

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tunisha Rush
4 months ago
If I could give this damn place a zero, I would. The lack of communication is sickening, and not keeping customers updated is disgusting. I secured an appointment for 12/4/23 at 1:45 pm for my car service. I was informed that I can track my vehicle progress in real-time using a vehicle tracker. Unfortunately, I had to contact my service provider because I didn t know what was going on with my car. At approximately 4:30 pm, I texted the service provider, Hector, who told me my car still had not seen a tech. I scrambled to find a way to get a rental car to return to work for the next day. I am beyond frustrated with this company. On 12/5/23, my car had been there for 24 hours, and I still hadn t received any updates on what was happening. I contacted the service provider and was informed that they are still looking for a tech to service my car. After speaking with the service manager, Sean, he informed me that he is short of staff right now and will need another day to get my car serviced. I told them that I would be picking up my car.I arrived at the dealership to pick up my car, and the valet man informed me that he needed to jumpstart my car. Now, I am puzzled because I am confused as to why my car needs to be jump started when my car has no issue with the battery. The man explained why he needed to jumpstart my car, which was a lie. Furthermore, I noticed a part missing from my door handle that was there upon arrival. All of a sudden, this piece was taken off my door. I contacted the service department, and the ladies working there were unprofessional and rude. She claimed she would have the service manager call me, but I never received a call.

  Sarah Conlin
3 days ago
Spoke on the phone twice about a specific vehicle, was not made aware someone else was working on a deal or interested. I let the dealer know I was coming from over three hours away. The next morning we texted to confirm my appointment to test drive. I arrive and it takes them awhile to find the keys, then they come back to let me know it sold an hour ago. The salesman let me know the new buyer had been working on a deal with them for awhile and next time if I saw something from their lot that I liked I could put a deposit down to save it. It would have been nice to know that before driving so far for nothing.

  Vivian Downing
2 months ago
The rubber on the old key FOB was worn. I ordered a new one online took it to Napleton to program a few months ago.Had to get a jump on my battery Tuesday Jan 16 2024 to get home. Wednesday my brain says start the car from the inside with the old key, lock the door with the new key go back in the house to stay warm, and let the car run for about 15-20min. So I get the old key, FOB, press the button for the key to pop-up, no key. I put both keys together then I noticed they have taken/kept my old key and just gave me the FOB back. I mentioned it to one of my male co-workers and he examined both keys and told me exactly what they did. I came straight home, called and was transferred to the service department, no one answered.Had to leave a message. Hopefully I'll hear from them tomorrow.I didn't have problems when I was dealing with the Rogers Pontiac Service Men.Reading all these disgruntle reviews are so sad. Congratulations to those of you that had success. I did have success with my oil change.

  Deborah Bailey
a week ago
Sylva Maria Chambers was the perfect sales consultant. She made sure she gave my daughter the perfect dream SUV. She worked with Steven & made us feel welcomed. They didn t rush us. I would give them 10 stars.

  Cecia Hernandez
2 months ago
Great customer service. From the moment I stepped foot in the door Miss Sylva, one of the lovely sales associates made me feel very welcome and at home. She was very informative and went above and beyond to make my experience a pleasant one. I highly recommend to anyone looking to make a purchase to request her. This has been my second vehicle purchased here and Mr. Manny one of the managers has been there to walk me through the whole process beginning to end and I wouldn t want it any other way.

  DJ Eaton
a week ago
Despite not buying a car from Mike at Napelton Downtown, due to the stars just not aligning, I'm here writing a 5-Star review because of the exceptional experience I had with Mike at this dealership. Mike is a true professional, he's not the stereotypical car salesman, and he went above and beyond in everyway to earn my business. Mike is the kind of guy I wanted to buy a car from.

  Butta Johnson
a week ago
Sylva Maria Chambers greeted me as soon as I walked in & made me feel comfortable. She was very attentive. She assured me I will be walking away with something. She introduced me to Steven Serrano & they made sure I walked away with my dream SUV Hyundai Santa Fe Sport for my bday. I wouldn t want to work with anyone else.The perfect duo!

  michaela richard
a month ago
Sylva & Jose gave me the best customer service a client could ask for! They worked with me endless of times until they could successfully help me with the goal of getting a vehicle. I highly recommend these two to any new customers.

  Lekisha Starnes
a month ago
Thanks to Luca I walk away with 2024 chevrolet equinox. He was really nice since the time I walk in until the time I left. Even had me laugh couple time. He was new to the job. But I did have lot of up and down when I was looking but he work it out with me. I would love buy another car from this place..

  Zahra Ali
2 months ago
I had a service appointment booked yesterday at 9am with a 2-3pm promised time. I fully expected that I would not get my car back at that time. What I didn t expect was absolutely zero communication. When I called them for an update, the person in charge of my car, William Nash, didn t even know what I brought my car in for because someone mistakingly put his name on it. Poor communication within and outside of the Service department. Get your act together.

  Alliyah Williams
a month ago
Wow thank you thank you thank you to my sales person Sylva and the managers Jose and Steven for working super hard to get me in a great car at a great price! I really appreciate the friendly and caring service I received. Please see this dealership for your next car!

  Ferdinand Camacho
a week ago
My experience with Jaden and the entire Napleton staff was top notch. Jaden specifically was very attentive, knowledgeable, polite and professional. I would definitely buy from them again when the time comes.

  Rasheda Hughes
5 months ago
My experience was great! This was a stressful start of the week with my car being down and my kid's bday in a few days. I needed my car to finish prepping and grabbing things for her party. Today, this team has turned everything around for me.Everyone was so nice and professional! L.T. from the GMC service side was AMAZING. He's truly a gentleman and communicated with me during the time I was waiting for my vehicle to finish repairs. He made sure to check for everything. He even checked for an old recall I thought was taken care of. I truly appreciate you and mechanic Michael K. for assisting me today. I'm currently going to finish getting her party supplies, and it's all thanks to you guys! The dealership should throw you guys a bonus and extra PTO days, amazing work. Thanks!

  Roy Bailey
a week ago
Napleton Downtown is the best, .the service and hard work we received from the salesperson Sylva and the manager Steven was amazing. We left in what we wanted and overly affordable. Will always come here!!!

  Samya Parker
4 weeks ago
Mike Richardson Made the process easy and simple for me . He explained everything in great detail . Great customer service great salesmen if you're looking to purchase a new vehicle ask for Mike Richardson .

  Adrian Hunter
6 days ago
Excellent salesman went above and beyond in a difficult time trying to secure a vehicle for me and my family. Great team player.

  Jacki A
a year ago
I highly recommend buying your next car here! A huge thanks to Danny Nino for going above and beyond to get me into a brand new 2022 Chevy Malibu!! He really sticks by his word and works extremely hard to keep his customers happy. This is the 3rd car I have purchased from him, and have always been satisfied with his service! Thanks Danny!!!

  Demarquis McIntyre
5 months ago
I have went through the car buying process a few times in my life and working with Salim Tadros was the best car buying experience I ve ever had. He was welcoming, easy to work with, and was knowledgeable about the vehicle. I recommend anyone in Chicago that s looking to buy a new or used car to visit Napleton Downtown Chicago and ask for Salim.

  L Scott
6 months ago
I want to make it clear that this review is strictly for Rapheal! I have purchased cars from him along with a friend and family member and he has always been great! Rapheal gets to know you as a customer and tailors the car buying process to your needs. Each time we have been very happy with our purchase. Back in February, I needed a car to be able to get good mileage and drive far to see my mom who was in a physical rehab. Rapheal knew the personal situation and would not stop searching for the perfect used car that would be dependable and give great gas mileage. I really appreciated his dedication to making sure me and my family were happy with our purchase. If you come here, I strongly suggest working with Rapheal!

  Mz. P
3 months ago
Opted to come to this dealership, for convenience, regarding a recall on the airbag. Indicator light still on. Was told upon arrival it may go out later. Then after service, when I asked if it was still on, was told we didn't do a diagnostic for that. Something funny is going on here. I also inquired about service for tire sensors and was given a price that was 3x's the amount at another chevy dealership.

  Jessica Johnson
2 weeks ago
When you go please ask to speak to Jake!! He s amazing love him if Allan ever comes your way run he was an attitude problem he was upset I had for Jake the way he spoke to me was insane!! Never go to ALLAN

  Alexis Cooper
3 months ago
- I was told that my car would be ready on 12/18, it is now 12/27- Diagnostics were done on my vehicle and it was stated that the issue was my fuel pump. However, when the fuel pump was placed on my vehicle it was still not working, so they needed to order a FPCU.- The FPCU was ordered on 12/19 and arrived on 12/20. However, the technician who was working on my car, was out that day, which in turn delayed my car from being worked on.- On 12/21 I followed up AGAIN, only to find out that the FPCU that was ordered was incorrect and did not fit my vehicle and they would have to reorder. However, due to the holiday, it would not arrive until after Christmas.- It is now after Christmas and I have not received an update on my vehicle, my car's status via the link went from Service back to Inspection and has not moved. I texted the number for an update yesterday 12/26 with no response.- I called today and my advisor is out of the office, returning tomorrow and I was told by the woman on the phone that no one else could assist me in my advisor's absence.- Additionally, I have been communicating with GMC, as they have a program to possibly assist with my repairs but they have also been unable to get in contact with anyone at the dealership.This has been an inconvenience, as I was looking to use my car for a holiday trip and there have been no apologies offered and/or compensation for the mistakes or lack of urgency.

  Cederic Rodgers
6 months ago
This shop is truly the worst iv ever dealt with in my whole life... I bought my car from them in 2017 brand new.... as the years gone by I took it to them for that last oil change before corvid. They told me I need pistons... So I'm like how do you need piston and I'm not experiencing no problems period. All i wanted was a simple oil change and they were trying to get extra money from me seeing as how GMC actually had recalls on there new Malibu because of some up dated software issues, so soon after i was told of that I picked up my car and never came back and keep in mind at that time I only had 60K on the dash because i would drive out of time often. I brought my car back to them in Sep 2023 for a possible trade in. They only wanted to give me 2000 because my light was on meaning my service engine light. I told him i needed a throttle body which was already in the trunk in the box and i paid 175 for it from them and there like well! we would have to charge you 2000 just to fix it. I'm like 2000 to take off 3 screws and snap off the old unit and put 3 screws back on to do a total 20 minute or less job. I'm like nope I'm good. despite my many miles on this car ranging from about 240k , This shop is a mess and only a sucker would do what there dong to make money on the back end. Never would i go to them and have stopped buying parts from them since 2019 altogether

  Jennine Hawkins
a week ago
Rashun Williams was very helpful and pleasant to work with him and his team made sure I left pleased.

  Melanie Petzold
a month ago
We loved how well we were taken care of by Sylvia Maria Chambers and Jaime! They were very helpful and made everything go smoothly! Very well done! Thank you!!

  pamela givens
a year ago
Adnan Akar was EXTREMELY accommodating with my purchasing process! Very professional and articulate I would recommend his assistance to anyone who s seeking to purchase a new vehicle. Thanks Adnan, YOU ROCK!!!

  Celena Davis
a year ago
I highly recommend Roger s Auto group. This is the 2nd time buying a car there plus I referred a friend. I was assisted by Danny M. who was very helpful and very patient with me as I am very picky. Danny went back and forth with the bank several times to crunch numbers until I was satisfied with what I had. I was also able to trade in my old car that I thought wasn't worth a dime and he was able to get me back a pretty penny for it. I didn't get exactly what I wanted but he was able to assist with an even newer car than the one I was acquiring about. Here is my used low mileage 2019 Chevy Equinox ..

  LaSeante' Thurman
4 months ago
Go see Salim Tadros! Awesome dude that will take great care of you. He worked his magic to make sure we got what we wanted at the price we needed. Appreciate you to the fullest!

  Alfredo Torres
2 years ago
Gary at Rogers Auto is the best there is! Very honest and informative about what you re getting. Second car I ve bought from him and I m more than happy with my purchases ! Just upgraded from a 200s to a Traverse Redline package.

  Sandy Janeteas
2 years ago
I traded in my 2019 Hyundai Tuscon for a 2022 AWD Tuscon. This is the second car I personally bought from Roger's. My salesman this time was Darrell. I have to say he was a pleasure to deal with. He was so knowledgeable about the car I was buying. He went through all the details with me so I knew exactly how to work things in my car. He went above and beyond to help me. Victor was also amazing and helped me so much. Thank you Roger's for caring for your customers. See you next time!