Mike Anderson Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angel Lucas
a month ago
Janelle took great care of my wife and I. She told us she was the best and she proved it. Shoutout to management in helping to make our purchase happen. We will definitely be back to see her when we are in the market for another vehicle.

  Edna Sauls
4 months ago
12/10/2023My experience in the service department at Mile Anderson was excellent, on 05-26-2023, 11-18-2023, 11-22-2023 with Antonto Navarro and Tim Jenney. They were kind, they explained everything to me it was easy to understand what they was telling me about my vehicle. Told me how long I would be there for the service and they're always on cue about the time. I always make sure they are there before I come if not I won't come. Very nice people and excellent customer service. Thanks Antonto and Tim for being so helpful.

  Arianna Class Rivera
4 months ago
Why would you try and charge me 3 different diagnostics fees for 3 separate issues .All of the issues would ve been covered by a standard 21 point inspection that is done with routine maintenance service which I paid for in my premium service package, when I bought the vehicle.And all the problems are all suspension issues. Yet, you want to charge me $200 per diagnosis. As if it was 3 different things.

  Aldo Chavez
8 months ago
Very rare for me to post a reviews of place but this time it well worth to recognize the extra mile that Ben Staar over a mike anderson chevy took to have my business on buy a new car. I explained to him what i was coming in for and the numbers i was working with and just coming to see IF MAYBE i would trade in my car if it worked out..Very honest and upfront and told me what he can offer and see what we can work out so it worked out for myself but also for the dealership. Coming in to just see a car and not really having on mind to buy one to actually driving off on a new car, thats how good this guy selling skills. This is my second time buying a car out of mike anderson but for sure this time has to be the best one. Upfront and on the same page easy process thanks again Ben, also edgar and alex thanks for all the help on the deal and financing! For sure i will recommend people to come see you guys for a new car.

  Jorge Meraz
5 months ago
Jorge Rodriguez made my car shopping experience easy and stress free. He took his time explaining the differences between the several trim options of the vehicle I was interested. Jorge was very knowledgeable and helpful. If you're shopping for a vehicle see Mike Anderson Chevy and ask for Jorge.

  Fari ali
5 months ago
Ben Staar was super helpful, kind, and was willing to answer all the questions. He was extremely knowledgeable! I had a great experience working with him. Highly recommend Ben!

  Kristian Moore
7 months ago
Jorge R. made my experience leasing a new vehicle quick and easy! He was professional, communicative, and made a stressful process, enjoyable. Thank you again, I will be back next time!

  Sam Blanco
8 months ago
Came in there with an indecisive mind but left a happy customer. With the help of Ismael and Edgar I found the perfect car for me. They did an amazing job. Definitely will be recommending them and this place to anyone that wants to buy a car.

  Teresa Martinez
4 months ago
Michael Sinacola provided us with excellent service and helped me purchase the Equinox for a great price.

  Jamilex Alicea
a year ago
I went in to buy a car after being out of a car for almost 2 months. Jose was the rep who helped me and when I told him that I wanted to lease he explained to me that s it s not worth leasing right now because it s not as cheap as it used to be. He showed me 3 cars and worked with me to get to a price that worked for me. He even went above and beyond and said he would get in touch with me to give me info on ways to better my credit. And he even called his own car insurance guy to help me get insurance. He made a difficult time an easy time. And I m so appreciative of him. Thanks Jose!

  Carolina Nava
a year ago
I don t know what s going on with the service department. They must be incredibly short staffed. I called just to schedule a diagnostic check. When I went in for my appointment I was told my car would be there for 2 to 3 days! What a joke! Who can leave their car for 2 to 3 days just for a diagnostic check?! The guy who scheduled my appointment should have mentioned that. I planned to be there three hours on my day off. The service department used to be much better than this. I don t know happened.

  Abraham Bautista
a year ago
If I could I will give them negative stars.I took my vehicle to service: I had two concerns.1.) My Engine Light (Power Reduced)Which was covered by the warranty.Part of this concern was covered by the warranty.2.) There is some clicking noises under my trunk. Vehicle wasn t diagnosed, I was just told it was because of my stuff at the trunk, so I removed all my stuff and it keeps making the noises.Then I was told I shouldn t supposed to paid anything. I spoke with the Manager which was so rude to me. He states that I paid because I declined the work. But first concern was covered by warranty. Second concern wasn t diagnosed.So if they find 3 or 4 more issues, I should pay 3 or 4 time for a diagnosis?Really bad service.Never got my money back as I was told.I dropped off my vehicle on Monday for second time, so they can diagnose the clicking noise but it was just parked for two days without being diagnosed or not even touched.I was told I wouldn t pay anything If I decline the service because it was already paid. If I get the service that money would go on the final payment.Why they make you do an appointment if they won t work on your vehicle until have someone to work on it.

  David Kloak
a year ago
Alyssa was my sales representative and contacted me about the early return of my leased vehicle. She was able to move me from my leased vehicle to a new car. Alyssa, Julio, and Edgar helped me through the sales and administrative process. I thoroughly enjoyed being at their dealership and receiving quality sales and service. I highly recommend Mike Anderson Chevrolet in Chicago. I ve bought four cars from them and always have appreciated their sales and service/repair department staff. I m giving the Mike Anderson Chevrolet dealership a five-star rating because they have consistently performed, exceeding my expectations. Thanks for the opportunity to comment on this dealership.

  Darek Kusnierewicz
a year ago
I've had the pleasure of working with David Domingo. Very solid salesman. Answered all my questions, wasn't pushy, and very knowledgeable. Also had on a wonderful parfume/cologne one day.I highly recommend David to anyone looking for a new car!

  Tracy Gillespie
3 years ago
I just wanted to say what great service I received from Tim Jenney and the other staff in the service department. Tim was so professional, knowledgeable, and friendly. He kept me completely informed about what was going on with my vehicle and took the time to explain everything. I never once had to call and see what was going on which to me is very important that people follow through and let me say Tim definitely did. Also the rest of the staff I had contact with did an excellent job. I will and would recommend to bring vehicles there for service and I personally will contacted Tim for any future work I may need.

  Alicia Gabriel
2 years ago
If you are looking for a great buying experience I highly suggest you go see Jorge Rodriguez.Jorge was very polite and knowledgeable from start to finish. Not only did I purchase one vehicle but three in one week!! I must say I am a very happy customer that will definitely come back to Jorge. Thank you!

  raven momma
2 years ago
I would give 0 stars if I could. I made a service appointment 3 weeks ago, for today. I received a confirmation email 2 days ago for my service appointment. My husband showed up for the appointment today and the service department was closed secondary to a strike. We were not notified and our appointment was not cancelled or rescheduled. And furious that I received a confirmation via email 2 days ago. We will not be giving Mike Anderson Chevrolet any of our business in the future. We always buy GM and own 3 chevy's. Our business will go elsewhere.

  Naoum Barakat
2 years ago
So I'm planning to buy a brand new Tahoe RST and I head off to these guys as they were receiving one in couple of days. Initially they were super helpful and were trying to go out of their way to help out (or so it seemed). Their sales manager "Paul" took all my documents and gave me his number and told me to head off and he'll sort everything out for me. He also gave me his word that the car is off the market and pending arrival to the dealership, it's mine. A day later, Paul and his team go radio silent...he stops answering my texts where I was asking him to send me a quotation for the car price, window sticker, etc. He wouldn't answer my calls either. When I called the dealership, the manager instructed his employee to tell me that the car is no longer available - didn't even have the courtesy to speak to me in person. All in all this looked like a pretty shady dealership. They want to get all your documents and information but wouldn't provide you any sort of details on the car. I'm glad I got to experience them at the very beginning...I can't imagine their service after sales.

  Chris C.
2 years ago
I purchased a new vehicle with Joe and Logan both were very professional and made every attempt to satisfy my family. They both catered to my needs and made the car buying experience as stress free as possible. I will always recommend this Dealership to anyone looking for a great new/used vehicle. Everyone goes beyond the limits of their job to satisfy the needs of the customer. Thank you Joe and Logan for making my family dreams possible.

  william south
a year ago
P. Wadkins was wonderful, very helpful kind and courteous. Making sure everything was clean. It s raining currently so that s no small task. Even though she was very busy, she stopped what she was doing to answer my questions! Thank you so much for your help and keeping everything clean and putting your company s best foot forward. As we said to outstanding sailors in the Navy Brovo Zulu! Great Job!

  Twjuan Simmons
7 months ago
Ismael Ramirez was a nice salesman and very polite and got my wife a good deal on her convertible

  E I
a year ago
Great experience, price listed was the price, no hassles, salesperson Ismael was great, very helpful, knowledgeable about the vehicle, paid what we agreed upon, financing was quick and easy.

  Manny Colon
2 years ago
I was in the beginning stage of my car buying process. When I came in to Mike Anderson Chevy and I met David Ramos. He was so helpful and gave me a lot of inside tips on what I should look for in my next vehicle. He showed me a Chevy tracks and I completely fell in love. Thank you David for all the kind help!

  Matthew Tamulewicz
a year ago
My mom went here to get me a new key fob after the only one that came with our 2011 Chevrolet Cruze broke off in the ignition, no problem. $180+ later and we've got a new key, unfortunately they've then got to "program" the key, which is another $180+. Discovered I can DIY that by starting the car with the old key and then immediately using the new one, now it's "programmed." They wanted the old key to program the new one, so I can only assume they enjoy scamming old ladies here. Cheers

  bri guy
2 years ago
Great place to go shopping for a car.My kids and i had a good time looking at the variety of models on the lot. Janelle Norton and the rest of the staff were super friendly great knowledge on they re vehicles . I m glad I went to Mikes . Thanks Janelle , I think you ll be hearing from us soon .!!

  Marines Martinez
2 years ago
1. Service: I took my car in to fix the radio/Bluetooth. They did not resolve the issue which is frusturating. I bought the car brand new from Mike Anderson and have always had an issue with the radio/Bluetooth. It was even replaced at one point. (I don't know if their not good at their job or Chevy just doesn't provide a good radio.)2. Sales: I was thinking about trading in my car because well the radio/Bluetooth is frusturating. I was told I wasn't going to get anything for the trade in. Which whatever, I just wanted to get rid of the car.I found a car I liked and placed $100 down to hold it over the weekend. But I decided to keep looking that weekend and found that, Carvana gave me a positive trade in! So I decided to go with them.This all happened 4th of July Weekend. I went back in on Monday July 5th to get my deposit back. I was told I needed a manager to get it back. I went to the sales department and Calvin William told me he was a manager and he would take care of it. Logan Mueller, who assisted me in my original visit was there as well so I trusted them and left. I checked my bank account a few days later and found it was not refunded.I called back July 12th and spoke to an actual manager, Andrew Ramus, and I found out that I was lied to and that Calvin was NOT a manager. Mr. Ramus said he would take care of it and I would be refunded. Today is July 17th and my deposit has still not been refunded.Overall, I would not recommend Mike Anderson and I would definitely avoid Calvin William and Logan Mueller.Service: Electrical

  Aidan Mouat
3 years ago
Dealer attempted to renegotiate higher on an already agreed price when our mechanic found out the car had structural damage. When I pointed out this is the opposite of how negotiation works, they refused to fix the part (almost $1000 in cost). The worst part is, they have a service department, so it seems pretty much impossible they didn't know about the damage in the first place and preferred to make me find out myself. Unethical, unprofessional, and shady. Do not buy from here, and especially don't buy any BMW X3's from here.

  Maybelline Pereda
2 years ago
This is the best Experience buying a Chevrolet car! Jorge Rodriges is the best person, usually don t like when the people of the dealership come to me and try to sell me a car but this guy he was so friendly and make me Comfortable and trust .

  Karen Gannon
2 years ago
Our sales person Janelle Norton was great from the beginning to the end. Ask for Janelle if you want a smooth transaction. Definitely would purchase another vehicle from here.

  Christina Johnson
3 years ago
They refused to work on my car because I had a dash cam. When I ask why couldn t I have my camera they said it was state law. State law says you can t record someone without them knowing of the camera(my camera in plain view). Than after I ask to talk to the supervisor, the supervisor said it s their policy. When ask to see the policy he refused than try to look up state law again. Which than he try to argue with me on public photography after I told him I was going to stand outside and take pictures of anything I can see. He than just sat there kept telling me he will sue me to me they just out trying to find ways to sue people. What are they trying to hind?! They don t understand law and they don t understand that you have a first amendment right to stand on the sidewalk and take pictures. This place always up to something.