Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  William McCord
7 months ago
Oil change with a view! I normally always go to jiffy lube but not this location. But I happened to be out driving around and needed an oil change and just happened to drive by. What a great find! Not only were they fast with my oil change, I had a nice little walk around the area and enjoyed the scenery. Their service was quick and from what I can tell, they did a great job. Thanks!

  Aldo Basso
a month ago
Title: Disastrous Oil Change Experience at Jiffy LubeI recently visited Jiffy Lube for my first oil change on my brand-new truck, and the experience left me deeply disappointed and frustrated. After the service, I noticed oil stains all over my driveway, indicating a significant leak. Naturally, I returned to Jiffy Lube to rectify the issue.Upon inspection, they informed me that the problem was a loose oil filter, a mistake that should have been avoided during a routine oil change. Not only did this error inconvenience me with the need for a return visit, but it also raised concerns about the competency of their technicians.What added insult to injury was their attempt to charge me an additional $100 for the oil used to correct their mistake. It's outrageous that I was expected to foot the bill for their negligence. This lack of accountability and professionalism is utterly unacceptable.Overall, my experience with Jiffy Lube was nothing short of a disaster. From the initial botched oil change to the attempt to overcharge me for their error, it's clear that they prioritize profit over customer satisfaction and quality service. I will not be returning to Jiffy Lube for any future maintenance needs, and I strongly advise others to reconsider trusting them with their vehicles.

  Alex Burden
a month ago
We called the Jiffy Lube location at 1049 W. North Avenue in Chicago about 10 minutes before they closed. I had just noticed that both of my headlights were out and wasn't sure if it was just the bulbs or a more significant electrical issue. When we called the store, the staff encouraged us to come in and were so great while we were there, even though it was basically closing time. They got both headlights replaced and we were out of there within 10 minutes. We're so thankful for their help getting our car back to a safe state.

  Adam Eleven
a month ago
This must be the place. It is! Like the song I m listening to while riding a review. No joke: The only shop for oil, and other delightful detailing services, that my (still looking young) car has seen. Not only is the atmosphere comfortable and well operated but the turnaround time proves passion. I should have left this review many twists and turns ago. Back again!

  Michael Eddingfield
2 months ago
I ve been going to this location for about 3 years for every oil change.The staff is super friendly and welcoming & they consistently do a great job. You can tell management is on top of these and that the employees enjoy working there.Oil changes take no more than 10 minutes and they also top off fluids and fill tires.They all do free fluid top offs in between all oil changes so I bring my car in consistently to fill up any oil that has burned out of the engine.Highly recommend this location for oil changes.

  Nathalie Bochsler
4 months ago
Great service! Inside of windows cleaned, vacuumed and even ran a diagnostic on an engine light. Was able to get a bulb replaced and fluids topped off during the oil change. Very fair pricing without the need for an appointment and wait time a dealer requires. Staff was quick & efficient honest and not pushy..

  alberto z
7 months ago
Have been going here for the last several years... lately I have noticed the quality of service has gotten worse. Juat had my oil changed the other week on a vehicle I don't drive to often, and when I do it short distances. Anyway, I drove it on the eway for about 20 miles and came back. Notice a burnt oil smell when I was driving, but thought it was just the smell outside. When I parked back home I noticed oil coming out of my front grill. I pop the hood and WOW, my whole engine was covered in oil, AND I saw my oil cap was missing from the top of my engine. I have not popped my hood since my oil change here 2 weeks ago. How do you screw up an oil change AT an oil change shop! Come on guys!Oil filter CHECKOil level full CHECKOil CAP CHECK!This place used to be top notch, don't know what changed that caused this.Service: Oil change

  Margarito Martinez
2 weeks ago
I went in the office. Waited 10 minutes at the counter and not one person asked if I needed help or had a question. Horrible service. Left someone else wants my $$

  Jason Cordero
2 months ago
I really like coming to this jiffy lube location. The only reason I'm leaving three stars is because normally I have good service with the attendants that work there. But today I came in for a top off and I know my car burns through oil really bad because of it being a Kia. I've done all my research so I know how many miles I usually need to get it topped off and usually I know the signs where if I can't tell off the dipstick I just look for lights on the dashboard and keep an ear out to make sure everything sounds like it's running smooth. I got out of work I saw the oil light flash on a little longer than usual and it sounded like it was running a little funny which usually means I need to have it taken in for a top off. Long story short the attendant who gave me my key said in a very condescending annoyed tone, as if he was talking to a child that was pestering him "try keeping an eye on your car next time. It was 2 quarts low." I understand that he was letting me know how low the car was it was just the first half of his talk he didn't need the sound very condescending towards me and he didn't need to do that in front of customers. It felt really embarrassing and made me feel like as if I was an idiot in the room. Hopefully next time they'll work that kind of stuff out. In case they need a description of who it was I don't know the name I just know it was a dark long-haired guy who wore it in a ponytail had facial hair and wears glasses. He was the only guy today that I saw talking to people at the counter and getting people rung up and going over their stuff on the computer. Again I love coming here I just didn't like that part of the experience where it made me feel like as if I did something wrong. As I said earlier I know my car burns through oil quicker than an actual reliable car would but if I thought there was something wrong with it I would have brought it in sooner which was why I was being responsible and checked on it and brought it in today.

  Gwendolyn Tsuji-Chevas
a month ago
Staff was friendly, professional, and efficient. I believe they were honest about the condition and needs of my vehicle and didn t exaggerate or try to oversell me, like I have experienced when getting my oil changed elsewhere. The waiting area was clean.

  Valentine Jones
a month ago
Amazing customer service from each employee! From start to finish ! Explained each service that I would be receiving and why , I didn t feel rushed or forced into getting extra serves ! This was the best location I have ever been to ! I ve never seen an oil change been done so fast

  Adem Y lmaz
4 days ago
I came here exactly a month ago to change the oil of my car, and I wanted to change the oil filter as well. As I entered, my friend came to me shouting, "The filters are in terrible condition, they need to be changed." I got scared and replaced all of them, paying a $200 bill. A month later, I came back for another oil change, and my friend showed me a perfectly clean filter, saying, "The filter is in terrible condition." He tried to play the same trick on me again, but I told him, "Don't deceive people, this was changed just a month ago." He apologized and said, "Okay then, there's no need to change it."

  Dalila L. Alvarez
4 months ago
If you're a woman, don't go to this shop. I used to go for my oil changes. Which many times they would forget to switch the light off. Who knows if they actually changed the oil. I've also had my brakes done. When I got my brakes done, a few hours after, the car was making noise. Which I didn't understand, they had my car for 3 almost 4 hours, they had to wait for the, "right guy" to install. Regardless, why are my ALL MY BRAKES BAD, in which they are metal on metal? WHY DID I pay money to replace, if you pretended you changed them? Like aren't they supposed to check that for free, each time you go in? Seriously, I'm tired of this PINK TAX. I may not know much about cars, I'm not trying to die behind the wheel, because someone is skipping steps.

  Ian Watts
a month ago
The guys working at north ave Lincoln Park location were polite, fast about their work and did a great job. Wish I remembered names, but I was happy w my service. Thanks!

  Tarron Thomas
3 weeks ago
These mechanic shops only rip off customers, yes ALL OF US. I went in a few months ago for an oil change and they gave me a wheel alignment. The next time I go to get an oil change they loosened my alignment after I left a good review on how they fixed it the first time

  David Johnson
a month ago
I've had my oil changed there for years. Came in with "service engine soon" light on. Told me its a oil change,but i had one 4 months ago less than 3k miles. I should him the sticker. I asked if they would plug in the device to confirm, they said no even though they have the device. I had this done twice by a previous mechanic there, who left. The guy at the desk was rude and argued with me. Brought to another Jiffy, it was the oxygen sensor. Not going back there anymore

  Sarah James
3 months ago
I came in at the end of the day needing my breaks checked. They couldn t fix the problems that night so they stored my car overnight. In less than 24hrs they fixed one of my calipers, replaced one of my breaks, and changed my oil. Great survive all around.

  Brian Tague
5 months ago
My service here was great and I will go back. All 3 of the service members I worked with to get work on my '92 Dodge pickup truck were knowledgeable, friendly, and helpful. I got what I needed pretty fast. I will be going back.-BrianService: Oil changeService: Oil change

  Antoine Patrick
4 months ago
I thoroughly enjoy my experiences at this Jiffy Lube. They are courteous, kind and always reassuring. In my ten years of coming here I ve never had a bad experience.

  Antonio
2 weeks ago
As a Veteran, I take attention to detail very seriously. And so did all the techs while servicing my vehicle. Respect

  Greg
3 months ago
After declining all the extra services beyond an oil change, your employees became very rude and demeaning. I was told a 2 month old engine air filter is filthy and "this is the air you are breathing." No sorry, that is the engine air filter, not the cabin. I feel bad for all the people you are lying to and taking advantage of.

  Jordan Hepler
a month ago
My oil change was quick and everyone was courteous. I like that they added complimentary water bottles for customers.

  Kim Ingle
2 months ago
They were very professional and quick. They were very busy and worked to keep the pace and get to everyone as quick as possible.

  shades5301984
a year ago
Worst place ever....I got my oil change on 9.22.22 afternoon.... drove about 20 miles throughout the day/night... parked car... next evening 9.23.22 , started my car and lost all my oil all over the street because of the negligence of the jiffy lube associates... apparently someone didn't put the filter on properly and as the result of starting the car up that Friday night, all the oil was spilled out onto my street... after me calling Saturday morning, they sent a technician out to me who "fixed" the problem... poured new oil into my car... then proceeded to follow him back to the jiffy lube where they gave me another oil change and apologized for someone's negligence not putting the filter on correctly... my car no longer accelerates and the turbo is nonexistent... I've taken it back to the jiffy lube yesterday 9.26.22 only for them to get it diagnosed and tell me " oh its the transmission thats the problem, had it been the engine or turbo we would help but since it's the transmission that's the problem, you're on your own. "....I'm going to have to go to corporate to get this problem resolved because they're unwilling to do anything to fix the negligence on their part.Do not go to this location... and make sure that when you start your car... your oil is not all over the street.

  The Life of Anthony Harris
5 months ago
Great work great customer service and 5 stars to the front desk woman that was so knowledgeable and polite I went for an oil change but her knowledge and politeness prompted me to get a full synthetic oil change, both my engine and cabin filters as well as my air coolant refilled

  Nichole Jannah
10 months ago
Awesome experience here! Everyone I interacted with was knowledgeable, professional, and friendly. Each item of the service was reviewed up front, and the whole process took less than 15 minutes. The value of service here was excellent for an oil and engine air filter change. I came here because the Honda service center was too busy, but I'll probably skip Honda altogether next time and come straight here for my oil change. Everything exceeded my expectations.

  Marco S
8 months ago
Quick oil service. About 15 minutes, the car was fully serviced (oil and filters) and no booking was required. Good selection of oils and nice personnel.Makes the regular maintenance task easy. Great also the schedule, open after 6 PM was a blessing.

  Data Solutions
3 months ago
I'm so sorry but I have to revise my recent review.My New Oil filter actually did not was fixed and do not tights correctly! Way over substandard service, they did not di it right. Fast Service with the bushtit outcome.

  Rosanna L. Buchanan
a month ago
Very friendly customer service and great service from the staff from the moment I pulled up to the moment I left.

  Dominique Davis
6 months ago
Their service is fine but I thought all locations let you stay in the car, this is does not. It should be posted! I would rather go to another location. I ll never come back here due to that unfortunate policy.