Honda of Downtown Chicago

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Huppenthal
a month ago
Honda of Downtown Chicago is top notch! My son and I spent several weeks looking at different new and used cars and dealing with a variety of different car dealers. We finally found a 2021 Honda Civic that my son really liked at Honda of Downtown Chicago. Upon arriving we met Joey Trad who was very personable and down to earth unlike most of the car salesmen we had previously dealt with. After some brief negotiation, we were able to come to an agreement, however, we weren't able to take the car home right away. Joey made sure it was washed and detailed when we arrived to pick it up the next day. We also dealt with John and Thomas while finishing up the paperwork. Both displayed professionalism, and genuine regard during the process. Overall it was a pleasurable experience, and I would highly recommend them to someone looking to purchase a vehicle. Job Well Done!

  Alejandro Guerrero
a month ago
I highly recommend Gerardo he is very professional answered all my questions very non pushy sales tactics which was great. I highly recommend future customers to go see him you will not be disappointed. Purchased this on 02/06/2023 Honda civic 2023 sport I couldn t have had a better purchase.

  Karime Reyna
a month ago
I highly recommend asking for Gerardo once you get here. His customer service was amazing we had no complaints made us feel welcome. Thanks to Gerardo we found our Honda Civic Sports.

  Nick Ford
2 days ago
The buying experience here was fine, but the services are outrageously overpriced. I paid extra when I bought the car so that labor for oil changes and tire rotations would be covered if I got the car serviced at the dealership for 7 years. Every single time I've brought it back, the service department seems to have no idea about this warranty and I've had to go through finance to get it taken care of.Additionally, I had a routine service where parts were $249, which seems like a lot based on what I got, but fine. However, the labor costs for a half days work were an astounding $989. This doesn't include the "covered" labor for the oil change and tire rotation. I dropped off my car before work and was told it was ready in the early afternoon. The amount they charge is ridiculous and I will not be coming back here again to do anything except the oil change and tire rotation.Looking at other service reviews, it looks like I'm not the only one who's gotten price gouged. Definitely the last time I go here for anything except a routine oil change and tire rotation.

  David Morris
3 weeks ago
I went for an oil change and left with a new car. I was looking at a new pilot elite when Fred approached me. I guess he noticed I liked the car because he had the keys ready for a test drive. He was so helpful and genuine. I left and picked my kids up in a new bigger and better vehicle. Fred still checks on me to this day to make sure I m happy. Great service. Make sure to ask for him for fair treatment Thanks!

 
a month ago
Here I bought my Crv hybrid 2023!Joey is a great sales associate who was really attentive and helpful. We had pleasant conversation, she helped us in every step of buying a car. Great experience ! Polecam!

  Sheena Benson
5 months ago
I purchased my truck back in August, which I was really excited for. When I initially made my appointment, I was told by the receptionist that I would be meeting with the used car sales manager but was met by my sales rep instead.Everything was great until I met with the finance manager, who rushed me through the entire process. He even made statements like I don t get paid enough to do this , when I ran into an issue getting more than $3000 out of my account that day due to a daily limit with my credit union. Due to the fact that it was the end of the day, I sort of brushed this off.What bothered me the most about this experience is the attitude of the used car sales manager. The day after I purchased my vehicle, I noticed that the door hinge had a missing piece when the wind blew really hard. When I reached out to the used car sales manager regarding the issue, using the number that I spoke to the receptionist on, his main concern was How did you get this number? After explaining to him, my issue, he said to take my car to the service department. When I did, I waited in the waiting room for almost 3 hours before getting told that my car would have to stay for three days to diagnose the issue. Not fix it.It was at that moment, that I really regret purchasing a car from this dealer. They have no loaners and expect you to leave your car for three days with no guarantees of it getting fixed. Not my best car buying experience and the service department definitely needs a makeover. I would not leave my car with these people for three hours yet alone three days. Honestly wish I would have read the reviews thoroughly before buying my car at the dealership.

  Christina Bender
a month ago
Reviewing only their service department as I bought my vehicle elsewhereNormally the service is ok but my most recent service was a poor experience. I paid to get my rear windshield wipers replaced and sadly they were not replaced. I question if my vehicle was QA d by a supervisor. In addition the car wash was broken . My sales rep said I could bring the car back in to get it washed another time but difficult when I don t live nearby. Not an experience I would expect from a dealership. Would recommend other locations if possible

  Tonia Brown
2 weeks ago
I recently purchased a car from this location and everything was smooth! I was greeted by Fred and I must say that he is one of the best car salesmen I ve ever encountered. He was transparent about what was possible with my level of credit but was still able to work with me and get me a decent car. It truly meant a lot to me. In this economy I m just extremely grateful that Fred was able to help drive away in a new car.

  Marty Cain
a week ago
Gary Wilson has been my service advisor on many visits. He does an amazing job. Very knowledgeable about the cars and suvs. Always up front and honest. Tells you if you can wait on some things. Good trust factor.

  Tim Bergeron
3 weeks ago
I ve recommended all my friends and family to this dealership because of the experience I ve had with their sales floor. Fred Boclair was my sales person and it was the easiest time I ve ever had purchasing a car ever. I ve purchased probably about a dozen cars in my life and I ve been ripped off one or two times in the past, so I was a little hesitant about going to another big-name dealership, but this was honestly the best deal I ve ever gotten on a gently used car. The warranty was pretty outstanding. The prices were pretty pretty pretty good, and I couldn t be happier with the entire process. Fred is the sole reason why I want to go back to this dealership to purchase another vehicle whenever the time is right and he s the main person that I recommend at Honda

  Patrick Panache' Stanton
a month ago
I recently sat in on a car purchase with a friend of mine and I must say it was one of the smoothest car purchase experience I ve ever been apart of. Fred Boclair was nothing short of amazing from how he greeted us, how knowledgeable he was about the vehicles in which would best fit lifestyle choices, the consistency in checking in on us, respect from his colleagues. It wasn t even my purchase and I felt very safe with him. I d definitely recommend everyone I know to him because he is a great example of high end customer service.

  Michelle R
a week ago
GARY WILSON was super helpful, patient, professional & friendly. Super fast service & listened to all of my car problems. Updated me throughout the whole day but wasn t pushy. He s definitely my car guy now. He s made a long time customer. Superb service.

  Shenielle Hudson
3 weeks ago
Hi,I'm Very upset with how things are turning out after buying a car from a salesman at Honda Downtown. He goes by the name of "Andrew". I have been trying to reach Andrew for a week or two due to me not having access to my monthly auto payment information. After figuring it out myself, Turns out the paper work he turned into the bank was returned back to the dealership. I tried reaching out to him again to see if he can help or explain still.. no response. Thanks to Jonathan The finance Manager everything as far as my monthly auto payment information program is now set up correctly. Turns out I was over charged as well.I also let Andrew know when I seen the car online I seen that the car "BACKSEAT" was torn, and I didn't want the car if it could not be repaired. He let us know before we signed paper work that he could get the back seat fixed for us. Which is why we went ahead with the car. Today I've been contacted by Milan who has been help as well with the vehicle BACKSEAT being fixed. Milan let me know that the pics I sent of my entire backseat is not what is said to be fixed on the paper Andrew put in. On the Paper it states that "Rear upholstery repair (center seat). My whole appointment with Andrew my main words was for the backseat to be fixed. Again I would have not purchased this car for half of the problem on the backseat to only be fixed.Andrew was fast on responding the day of my purchase and now I have not heard of him since than with all my problems and concern. At this point I am waiting on a phone call from Tracy Wilson. Hopefully the problem with my backseat can be resolved. if you want to purchase a car from Honda don't book with Andrew. Fred is a really nice salesman from my sister experience with buying her vehicle. We recommend him.

  Ricardo Lara
6 months ago
Purchased on Monday 9/25/2023 a 2022 Honda civic like new condition 12k miles. I highly recommend Gerardo in sales very professional answered all concerning questions very non pushy sales tactics which was great. I highly recommend future customers to go see him you will not be disappointed.

  Jorge Perez
4 weeks ago
Fantastic car buying experience! I worked with Gerardo, he was wonderful. He made me feel super comfortable throughout the entire process, and there was never any pressure to make a decision. Gerardo was incredibly patient and answered all my questions thoroughly. I learned so more about the vehicles I was originally looking at than I ever thought. I highly recommend Gerardo and this dealership to anyone looking for a new car.

  Thomas Percy
a month ago
The customer service from Fredrick was outstanding, and I didn t know what exactly I was looking for. I was so pleased with the service I received from Fredrick throughout the process of finding a car. He went above and beyond to help me find the perfect car. I was very impressed with the quality time he put in to actually describe the car and how it functions. I will definitely recommend this car dealership to my family and friends. Thanks a lot Fredrick & Honda of Downtown Chicago

  Jocelyn Gonzalez
a month ago
I would highly recommend Honda of Downtown Chicago! Ask for Gerardo! He helped me purchase my first car ever and made the process easier than expected! Two months later, car is still driving nice. Thank you Gerardo for making this process as smooth as possible. Truly satisfied and grateful for everything. 10/10!!!

  veronica morales
a month ago
My experience at Honda was great! Julian was an amazing helper at helping us find the perfect car, he answered all of our questions and concerns regarding to any vehicle we were looking at. I really appreciate his dedication into helping us choose the right car & giving us the proper quotes for each car, I was really satisfied with his customer service skills & definitely recommend him!

  Dima Pri
3 months ago
I have scheduled appointment for Sunday 10am. Also received confirmation phone call on Friday.But service is completely closed. Why you guys treating your clients like this?Do not book Sunday service they are promoting, as service can be cancelled without any notification. Thank you for wasted time on -4F temperature.

  John Otto K
a month ago
I had an absolute fantastic experience at Downtown Honda Chicago. My salesman Jerry, was so professional, attentive, educated about the vehicle and hethe ability to answer my questions. He stayed patient with me! That's what I most enjoyed . He was available and attentive. I feel like I gained a friend, as well as a new car .

  Anthony N.
2 weeks ago
It s not often I write positive reviews, but i bought a Civic from Joey in sales. One of the best experiences in a long time. 10/10 will come back to him when it comes time to purchase a vehicle for my son.Super professional, effortless transaction, and he didn t try to screw us over on the deal.

  Ashourina Shimon
a month ago
I always have a wonderful experience at the Honda dealership of Chicago. They always work well with my dad and I to give us the best car, and deal possible that s within our budget. Shout out to our car dealer, Gerardo, for have displaying great customer service, and willing to negotiate and met us halfway. You re the best, Gerardo! :)

  Sherell Hudson
3 weeks ago
I ve have purchased two cars from this dealer and haven't had a problem with neither car. My sales person was Fredrick Boclair, I highly recommend him. Fredrick is very Helpful, Professional and have great customer service, communication skills. He will make sure you leave very satisfied.

  Steph Martinez
4 weeks ago
My partner and I just got a car from this location this past week with help from Wilfredo. We appreciated how he has all the specs for the car we were looking for memorized, gave us different price point options depending on the year, model, used versus new, etc. He was also very easy to reach over text (a plus for us since I dislike making phone calls with a passion). Overall we had a great experience and will definitely recommend.

  Brittany Dyer
a week ago
I can t thank Gary Wilson enough for making sure my car got handled quickly and effectively. It s safe to say I was in great hands, I will be referring people to this location to purchase vehicles in the future. Thanks again!

  Amy C
a week ago
I love coming to Honda of Downtown Chicago for all my service needs on my Honda!! Every time I go I ask for Gary Wilson to be my service advisor he is the best I will literally never step foot into another dealership in my life. This place is the greatest

  Reece Butler
2 months ago
My regular mechanic suggested I take my Honda pilot to this dealership because he suspected a faulty fuel injector but knew that the dealership would have the tools to diagnose the issue with certainty. He also suggested asking them to do a pressure test to see if in fact the fuel injector was causing a misfire in the first cylinder. The process with the service department at the dealership started well, they came to a similar conclusion as my mechanic. However when I asked for a pressure test, they said it wasn t a part of their process and they wanted to diagnose it according to their own system. This is where the experience started to go downhill. Because they refused to do the pressure test, they ended up misdiagnosing what the problem was. They did unnecessary work and are now charging me for a process that misdiagnosed the problem as well as the work that has not solved the problem with the engine. On top of that, they have been slow to communicate and in some instances have neglected to call me back entirely. Right now they want to charge me $1000 to receive my Pilot back with the same problems. I am hoping to contact them today and reach a reasonable solution. I would love to be able to come back here and change my rating, but the experience so far has been stressful and frustrating and I do not recommend that anybody come to this dealership with their car issues.

  Stephanie
a month ago
If you re in the market for a new car and seeking an experience marked by patience, deep knowledge, and a hassle-free process, look no further. This salesman exemplifies what it means to go above and beyond for his clients, ensuring that you leave not just with a new car, but with the satisfaction of having been truly heard and respected throughout the process. An exceptional professional in every sense, I cannot recommend him highly enough.Thanks Mr. Boclair

  Damien Clark
3 weeks ago
Highly recommend Joey and Downtown Chicago Honda! From the moment I walked in, Joey made me feel welcome and valued as a customer. He took the time to understand my preferences and helped me find the perfect Honda Accord 2024. The entire buying process was efficient and enjoyable. Thanks, Joey, for your excellent service!