Crash Champions Collision Repair Wabash Ave

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Bolas
4 months ago
I was extremely pleased with how quickly we were able to get in and with how quickly we got our car back. Vanessa was very efficient over the phone and in person at the front desk.Edgar was amazing. He gave us an estimate after doing a thorough walkthrough with me. We were sent our estimate and then explained the process before accepting and having the work done. I was updated all along the way and was very pleased with the end result. At pick up they even made sure my car was all warmed up before having me take a final look and take it home.Bonus was the fact that they cleaned it up real nice, inside and out!

  Andrew Smith
2 years ago
Do yourself a favor. Do not use this shop. My car had a MINOR collision. Cracked bumper. No airbags went off. The worked my insurance....kept my car for almost 2 months. They charged my Insurance like 12 Grand. And claimed they "Broke the Frame" and had to rebuild it....on top of it. My car makes these terrible sounds when I turn right. AND, these collision assist sensors go off constantly and says it's unavailable. They didn't fix it when I brought it back. It was not my first time using them. I feel completely scammed and ripped off. i should give no stars, but I feel like if I left one, my comment would be looked over. So I left two. Just so YOU would actually read this. I don't care how many good reviews they have. They totally took advantage of my situation. And now my car is considered "rebuilt". shady business.Service: Body & Trim

  m a
7 months ago
Had a fender bender and thankfully this shop was in walking distance of me. Team was great to work with and easy to communicate with! Went the extra mile after the fact to help with my car battery as well. Highly recommend!Services: Air & cabin filter replacement, Exhaust, Painting, Body & Trim, Air conditioningServices: Air & cabin filter replacement, Exhaust, Painting, Body & Trim, Air conditioning

  Sara Xu
5 months ago
My car was done fast then I expected, and look new. They also clean inside my car, I was so happy. Thank you Carlos and team for great work and services.

  Lauren Alison
2 years ago
Still have yet to have work completed from my accident months ago. They gave me back my car with a bumper but didn t fix the piece in the tire well. Which is why I brought the car in. It was hit. They didn t fix the wheel that was damaged. Awaiting for the call back that they have the pieces. Thankfully, it has a warranty because they are a StateFarm affiliated repair shop. The reason I chose them as the repair shop.

 
8 months ago
Excellent and Warm service.I came to this company for collision repairment last week. After picking my car, I found my battery has issues because it has been used for more than 3 years. This is not related to their repairment, but they paid me a new battery and installed it immediately and freely.

  K C
a year ago
I was routed here through my insurance after a fender bender and it was a fantastic experience! They walked me through everything that they were planning on doing, gave me an estimate very quickly, and communicated throughout the process. They were done with my car in about a week, which I felt was pretty quick. Overall very positive experience!Service: Body & Trim

  Selamawit Snook
a year ago
I brought my car to this auto shop for repair in April 2022. They kept my car for over a month (which I understand due to pandemic parts took longer to come in..) but when the car was 95% repaired and drivable they did not call me. I called them every couple days for weeks to check on progress. Horrible communication through the entire process. I got my car upon 98% and noticed there was a CRACK in my windshield which occurred at the shop I notified them and was told based on photos there was no crack in the windshield prior. They agreed to replace the windshield. Here we are in October 2022 and now, they refuse to address the matter. This is horrible customer service. I should have taken a look at my car prior to paying, I bet they would have taken me more seriously. CHECK YOUR CAR PRIOR TO PAYING for any service.

  Del Kirksey
a year ago
2-stars given they do great body work.Avoid this place like the plague if you have any mechanical damage. They don't know what they're doing in this area and will likely leave you with additional bills after leaving like they did me.Car at drop-off: Front bumper damage, punctured AC UnitCar at pickup: Check engine light (P144C, U0232, C1D18, C1A57, C1A59), TPMS System Fault, missing caps on tiresAfter charging my insurance $8,932 for repairs, neglecting to provide updates unless I showed up in person, holding my car for 2.5-months (until I bought and dropped off a part they couldn't find), I had to take my car directly to the dealer to fix the above listed issue costing me an additional $3k out of pocket. Fun times.When asked about the issues, I was told "your repair didn't require us to touch any of the effected parts so we're not sure what's going on there". Awesome, I guess I caused all of those issues while you guys had my car.Hope this review helps someone. Good luck if you decide to accept service from these people.Services: Body & Trim, Air conditioning

  The ManBat
4 years ago
Great service. Great staff both intake specialist and mechanics. Great quality work both big and small. I have experienced both. I recently stopped by just to have my front license plate reattached. 5 minutes later it was done without a charge. Great service for a repeat customer. I highly recommend Euro Collision of Chicago.

  Bernadette Fredricks
2 years ago
Great work and great customer service! Luis helped with getting my Jeep Liberty back up and running and with body damage. He made me feel like I had his undivided attention. This is a good shop.

  sara Marie
3 years ago
Euro Collision made my car look brand new again! They repaired my rear passenger door and quarter panel plus wheel damage from a hit and run. They really pay attention to detail (no overspray) and made sure everything was back to normal. Plus their customer service is excellent, the office staff is super nice and took time to answer all my questions.Services: Painting, Body & Trim

  Zoraida Calderon
3 years ago
Unfortunately, I have had to use their services twice this year. Gabby is very professional and on time. The paint on our pick up truck was kind of fading and with no hesitation she told us to take it back and repaired it at no extra cost. My second vehicle was a total loss. Paper work was sent to my insurance at a timely manner. Euro Collision treats its customers as if they were family. 100% recommended!Service: Body & Trim

  Mark Valentino
3 years ago
I was very pleased with the repair work on my vehicle in July 2020 at EuroCollision in the South Loop. The quality of the work was exemplary and the staff was great to work work. My car was repaired on time and returned to me looking good as new and very clean. I received texts updating me on the repair timeline, which was very helpful. My family has been coming to EuroCollision for two years now and each time the experience has been very positive and the work done has been top notch. I highly recommend the team there.

  Darryl Jones
4 years ago
They do quality work and they're certified to repair higher-end brands & models. I used them for an extensive repair ($17,000+) and we're happy with the results. We also had a slight issue with a window adjustment that they fixed right away without an appointment. It's nice that they have coffee, tea, and bottled water in case you have to wait for anything. I would definitely use this shop if needed in the future.

  Jory Simmons
3 years ago
I came here for repairs after an accident a year ago. The hood was apart of the main repairs made. The hood closed when THEY closed it and said the work was finished, but 2 weeks later I needed steering wheel fluid, and Once the hood was opened it never closed correctly again. After returning 3 different times because the hood still isn't fixed, and started to catch air when the car is on the expressway, causing it to move as if it may fly open. Now they are saying that it's not what they thought it was. If the wires were getting old, and this is a part of what makes sure the hood closes properly, why would you not replace everything associated with the hood when you checked what parts were needed to repair the car??? The insurance company is paying you to do the work, but I am still paying with my time and gas.3-17-21: I am updating this review and giving this one star. I have spent almost a year trying to get a lifetime warranty on the work they did honored because they continued to lie about the poor work done on my car. The hood was not aligned properly and they tried to say it was wear and tear after 1.5 years, with a NEW HOOD. REALLY?? I had to call my insurance company to make them do the work. Stop talking to Euro Collision about your issues with their work and go back to your insurance company and COMPLAIN!!! Do not allow your insurance company to keep sending them customers. I will never go back to them and would NOT recommend for anything. Bad work and horrible service. Definitely not a place for women because they will try and lie about the work because they think you don't know anything. I've wasted time and money going to them. Unacceptable work and service.

  Shelia Clepper
a year ago
Thomas Calvillo, is the best....my catalytic converter was stolen my insurance covered it , however it won't pass the emissions. Thomas never stop trying to repair my car with no additional charges....the customer service here was amazing. If you need any repairs this is the place to take your car periodtService: ExhaustService: Exhaust

  Mark Aguilar
3 years ago
Was awesome experience. They made our car look new after accident.Top notch shop. Hopefully won't need them anytime soon. If you need work done on car. This is the place. I recommend them highly.

  Ashley Dickerson
3 years ago
I am very satisfied with the work Arriana and her team did with my 2018 Chevy Cruze. I was very hurt when it got hit and they informed me that they would take care of everything. Once I got my car back I was very impressed with everything. It s looked like I had just brought the car all over again. Thank you guys and if I ever need anymore work done I will be giving you guys a call.Service: Body & Trim

  Timarah
3 years ago
I ve been coming to this particular Euro Collision ran by Gabby for a couple of years now, and every time the experience has been great. They do great work and I know my car is in good hands whenever I have to come in. I highly recommend this shop. Very professional, great customer service and overall good quality of work.

  Edward N
5 years ago
UPDATED 9/6/18: Let me be the first to say, that no repair shop has left me in as much awe as this one. This review goes from 2 stars to 5, easily. I wish I could add more stars. My initial experience, in NO WAY, speaks for my overall experience nor the quality of work and customer service put forward. If you're looking for a repair shop that adds a personal touch to every customers experience, this is definitely the place for you. After making it known how important my car was to me, all their staff had no issue with providing updates, daily. The owner of Euro Collision even provided me with his personal contact info, if I need anything else.After picking up my car, August 17th 2018, it was as if no accident had even occurred. My vehicle was cleaned, inside and out, and everything appeared to work as it should. But lets take it a step even further. 2 weeks after getting my car back, it began to overheat and smoke was coming from under the hood. This happened during labor day weekend. The following Tuesday, the owner called me letting me know that he'd be willing to help in any way he can. AND HE MEANT THAT. Not only did he send someone to grab my car keys from me while I'm at work, in the heart of downtown, but he also had them go to where my vehicle was parked, tow it to their shop, and inspect every inch of the work performed. But lets go even further. In his commitment to providing excellent customer service, the owner even offered (with my approval) to take the car home with him, to drive and test everything, before returning it to me.It was discovered that a connector was loose, causing the overheating and smoking. The owner and his mechanics fixed the issue with the connector as well as some issues I was having with my lights, in barely two days. In the photos attached to this review, you'll see what my car looked like before and after as well as my previous review. Due to the sheer customer service efforts, the care and concern shown to me and my property, I actually plan to have any repair or maintenance work done by this facility. Thank you Euro Collision.

  Theresa Williams
4 years ago
Driving from New Jersey, we were rear ended on the Ryan Expressway and took our car to Euro to see if we could drive it safely to Door County where we were going to visit our son. Not only did they check our car on the spot, but their technician pushed the rear fender back into place, but he taped it securely and sent us on our way. They were caring and professional. Five star for sure!

  Arturo Zepeda
3 years ago
Terrifying accident I had. Fortunately, Gabby helped me through the complicated process of completing work on my auto accident claim/damages on my vehicle. They are top notch professionals at every turn. My vehicle looks better after their repairs than it did before. Thank you Gabby and the rest of the Euro Collision team!!!Services: Tires, Steering & suspension repair, Body & Trim, WeldingServices: Tires, Steering & suspension repair, Body & Trim, Welding

  Trenaty Nelson
3 years ago
The only problem i had is that once i picked up my vehicle there were issues wrong with the car that were not issues before dropping car off . Still waiting on a call for a certain part that can repair whatever just so happen to have broken down while in the care of business. Other than that body work that was done I have no complaint it looks brand new .Service: Body & Trim

  Sebastian Cazarez
2 years ago
Very efficient and top tier body work. My truck looks like it was never in a collision! The estimator Miguel Rubio was very polite, professional, and great to work with! Definitely Coming back!Service: Body & TrimService: Body & Trim

  susan ohde
5 months ago
Great shop. Great staff. Fast, efficient service.

  Prassanth Laks
4 years ago
Took the car for an estimate. They were professional and took pictures of the damage. Was promised an estimate over email within the hour. After 3 phone follow ups on the same day and more promises, I still don't have an estimate. Gave up on them and got the work done somewhere else. Perhaps they are just too busy.

  isaiah white
3 years ago
Service Is remarkable . They are pretty busy so you have to work with them but Euro Collision staff and workers did a great job on fixing my vehicle .. i will recommend them to anyone with fixing vehicle collisions .

  Kevin James Jackson
3 years ago
Euro Collison repaired my rear bumper. The repaired were amazing!! Their work is impeccable and the service was great!! I have told all of my family and friends about Euro Collison!

  Sai Charan Sundar Somarouthu
4 years ago
I dealed with this shop several times before. It's one of the best place for collision repair. They are certified by multiple car companies as well. I love their service.