Classic Collision Center Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rocky__ B
6 years ago
These people are bold-faced liars! They will constantly give you a date of completion and once the date comes they push it back. They had my car for almost 2 months and it was a simple bumper and Fender replacement job.They did not have the decency to keep in contact with me and when I called them they had an attitude and rude demeanor. They have too many cars that need to be worked on there which makes them fall behind but they refuse to be honest about it. It was almost a two month wait and my vehicle was not completely repaired.

  Jeremy Laux
6 months ago
I have been taking my vehicles to this shop for over a decade. The boss man is honest, straight forward and great to work with. I recommend them to my friends and family as they do good quality body work and painting.

  Traci Hall
a year ago
The worst place on earthMy husband was in a car accident and the insurance company recommended that we use this place. It was a nightmare the car remained with them for almost a year. We called them requesting updates (they did not update us on their own) we were told that as a result of the pandemic parts are delayed. Then it became the stories that there was a need to have something else repaired and once that item was repaired something else and again had to wait for the parts. Each time we talked with them they were rude and argumentative I went in there to see for myself what was going on and it was a mess parts that had not been opened were all over the entry of the shop and our car was off to the side and very dirty. I attempted to talk with the manager about the status of the car and it was the same thing waiting on a part. I even offered to work there on the front end to help organize and run the office and was turned down. I was told that they needed mechanics and if I knew someone to refer them to him. Once we got the car back it still was not repaired correctly and we had to take the car to the dealership who corrected the issues.I feel we all need to band together to provoke them to change or close how they treat customers is deplorable and it appears they don t care and have been getting away with it.Services: Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Painting, Auto side window replacement, General repairs & maintenance, Electrical, Body & Trim, Auto rear window replacement, Side view mirror repair, Auto windshield replacement, Air conditioning, Auto body & trim replacement, Auto glass replacement

  Mz. Zee
a year ago
It's now been 1yr and 2months not having my car that I'm still paying a car note on a car that I'm not even driving! They give you attitude, give you run arounds about when the car will be fixed and it's still not fixed. My car was supposed to been completed the last week of July then pushed back to it will be completed 2 weeks before Christmas and it's going on March and they are still talking about small parts they need and to call back Wednesday What's next I desperately need my car and after paying the deductible a year ago I shouldn't have to get this type of treatment idk what to do and I've been very patient to not curse anyone out. This is Very unprofessional.

  brittany thomas
2 years ago
Please read all the reviews prior to considering this business to service your vehicle. The worst experience of my life. This is a white owned business in a predominantly black community and should be shut down! The owner talks down to their customers. They are completely behind on work orders and there is no transparency. If you visit the location there is no order and inventory is everywhere, you can barely walk in the door. I literally had to call every single day to ensure my car was being worked on, which it hadn t been. I was initially told my car would be fixed in 3weeks but my car ended up being in the body shop for 4 months. The insurance adjuster went out there twice. I never write reviews but this was a must. If you can, read the other reviews and try another company who actually deserves the business. This is our community and we shouldn t accept being treated like less especially when we are the reasons the business is still going. Please consider going elsewhere.

  Diana
a year ago
They aren't very nice we went to pick up our vehicles after it took 2 months to get in. They kept it for 2 weeks to put two doors on first time they got the wrong doors the second time they after they finally put it on they needed a welder so an actuality it took them three ways to put two doors on the car from a insurance claim by somebody hit both drivers doors. We tried to talk to them when we were picking up the car and ask questions and he just ignored us the entire time I would not recommend this company to anyone. We just happy we got out vehicles.

  Derricka White
7 months ago
It Was A Very Long Time For My Parts But Everything Was Worth The Wait They Took Care Of my Car & Had It Looking Brand New With A Car Wash The Manager Derrick Was A Wonderful Guy Thank You And All Your Team

  Chris Grandberry
5 months ago
These people are very rude unprofessional and very racist they lie about everything they cheap I have a rear view mirror that s not even the same as my car I come to pick up my car the guy starts screaming in my face because I tell him he s rude and don t know how to conduct business I will never deal with them again I even got different insurance so I won t have to I do not recommend this place at all to anyone this my second time dealing with them my last car they had 6 months with no contact

  Angelica Lemus
a year ago
Getting an estimate on the first phone call told me enough not to go here. Don t waste your time better off calling your insurance for a new place to take it. Business need to treat people properly instead of taking advantage of people needing service.

  whatwhat720
a year ago
As of 01.23.23, my husband had his truck towed BACK to our garage, from Classic Collisions. UNREPAIRED. There's damage to the front passenger side of his truck and the accident pierced his radiator. He went through his insurance and had his vehicle towed to this place. Almost three and a half weeks later, he called the shop to check on the status of the repairs. He was told that his insurance company didn't give the "ok" for the estimate of the radiator. My husband called his insurance carrier and they informed him that Classic Collision is responsible for forwarding any and all paperwork for additional parts and claims to the insurance company, not the other way around and "They know that." My husband called this repair shop again and told them what his insurance carrier said. He also asked them why wasn't the paperwork submitted and why wasn't he notified about this delay?! He said the owner told him, "WE WERE BUSY AND DIDN'T HAVE TIME TO SEND THE PAPERWORK!" So basically, if he hadn't called to check on the status of his truck, it would've probably still been sitting in their lot untouched, until they were "un-busy" enough to do what they're supposed to do. He told them that he's coming to pick his vehicle up today and he immediately called roadside assistance to come and get his truck. The tow truck was there within 30 minutes. While we were on our way to meet the tow truck at Classic Collisions, someone from there called my husband and said, "UH, YEAH. WHAT TIME ARE YOU COMING TO GET YOUR TRUCK?!" We live about 20 minutes away and arrived before the tow truck. No apology. No "sorry for the inconvenience" NOTHING. They did return his $500.00 deductible on the spot but were unprofessional and cold to the bitter end. ZERO STARS should be an option for this place!

  Carolyn Williams
a month ago
I just called regarding a repair I need and the guy acted like I was bothering him. No thanks.

  John Epps
a year ago
This was the most unpleasant experience that I've ever had. Not only was the work not done correctly. The customer service was cruel, and non compassionate. We took our car back twice, and they never fixed the vehicle correctly. I strongly recommend that you Stay far away from this place.

  Adrian Salinas
2 years ago
DO NO GO HERE! My parents brought their Tacoma for repairs and they estimated the repairs to be fixed in a week and a half. Due to insurance reasons its understandable. The issue is how were they able to put 1,300 miles in a month?! We called and we were told we were liars instantly. They didn't check who touched the vehicle in their workplace but instantly gave us attitude. Vehicle was completed the first of February but they called us the 12 of March saying it was ready? Then said it s been ready since the start of the month. What happened to the 11 days it was just sitting in your lot? DO NOT GO HERE.Service: Body & Trim

  Aretha Gaines
8 months ago
This place is the worst! They've had our truck for 3 months and still have not repaired it. The mechanics keep saying next week.Do not use this place!

  Kisha Kish
a year ago
This place is absolutely horrible, If your insurance company suggest this spot PLEASE decline. They don t deserve not a cent from no one. They did not fix my vehicle correctly and when I tried to call and talk to someone the gentleman was very rude. I paid a $500 deductible just to receive my car back in a horrible conditionServices: Steering & suspension repair, General repairs & maintenanceServices: Steering & suspension repair, General repairs & maintenance

  sergio adame
a year ago
Went here after my insurance told me to get a check, and they scam me for multiple weeks saying that the inspection was send to the insurance and it went back and forth. Also the guy I spoke to lied to me multiple times about dates and prices of items. Don't go here because they WILL scam you.

  Charma g
2 years ago
I'm commenting on their prompt and professional response to my inquiries about the status of my vehicle repairs. Tom and Derek spoke to me about what is going on with parts being shipped from all parts of the country that is taking some time. They were informative and truthful. I appreciate that and when my vehicle is repaired I'll be making another post about their work

  Hawa Ayers
2 years ago
If I could give zero stars I would!! Horrible and unprofessional shop to bring your car. I brought my car here because my insurance suggested it and definitely regret it. I brought my car here early July, I m still waiting and it s October. The guy that answers the phone must be on METH because he gives you misleading information with a different lie every time you call with an update .Trying to get more money out of you with fake new problems. Just overall a horrible experience with time wasted.

  anthony smith
9 months ago
If I could give a lower rating I would!! They have had my vehicle since December and it will be July soon and I'm still waiting for my vehicle to be done!!!!! (-10 rating)

  Allen Brown
a year ago
Classic collision will do anything else to stay in cahoots with each other. I you want good service go somewhere else. to help American freedom insurance company in cheating its customers they will lie about pricing damages and and

  Marlene Evans
4 years ago
Please please don't take your car there neither allow your insurance company to send it there. Two lying wonders own and operate this joint. They get off on bad reviews and folks begging to have their car ready when promised. Had my car since 9/6 as of today no car. Was promised it back 10/14. There has to be a way that the city would make them accountable for their deeds.

  Adrian Salinas
3 years ago
RUN AS FAST AS YOU CAN! This place is filled with crooks. One of the workers here used my friend's car for a month and added 1,500 miles to it. They never told us they were going to use the car but we had an empty tank of gas. Not only did they use the car without our permission but they called us liars. They did not even do a good job at fixing the front bumper as the clips do not clip onto the front. The bumper seems generic too as there was no holes for my license plate but I had to drill the license plate holder onto the "newly repaired" front bumper. Do no go here if you want to risk your car getting used for 1,500 miles then being told that you are lying. We do not want to go through lawyers as nothing much we can do with a civil case matter.Services: Painting, Body & Trim

  arianna oneal
a year ago
Didnt fix my car properly. Did not want to be help accountable for the things they did not fix. Had my car 8months and got my car back very dirty and muddy and again not completely fixed. Paint Job is horrible. I was better off paying out of pocket.

  Kene Washington
3 years ago
First, let me start by saying the quality of work performed on my vehicle was excellent. That's just about where the good review ends. If you care about work quality, you won't have any worries with Classic Collision Center. Service is another question. For context, my 2013 Infiniti QX56 was stolen and recovered in pretty bad shape. The offenders damaged the front bumper, the entire drivers' side, mirror, doors, quarter panels, and the rear passenger door. After reading the reviews, I immediately reached out to the insurance company (Direct Auto - My First Mistake) to request a different shop. They provided a list, and none of the shops they provided answered. So, I felt that at least this place answeres the phone.Long story short, the reviews are correct. They don't give you firm dates on completion. My car was in there from August 1, 2020, and I just picked it up today, December 22, 2020. There were issues with getting proper appraisals on the damage. Most are on the insurance company, but Classic Collision has its fair share of the blame. After ordering parts, they noticed that a door was not approved. It didn't appear that they caught it before ordering parts. This means there is a lack of thoroughness between the shop and the office. Classic Collision should have seen it in the ordering process that not all the items weren't approved or reviewed before ordering. Screwing this up ultimately cost me another month of delays as the insurance company's appraiser was on vacation. They didn't call me; I had to call for updates continually. I got a different story depending on who answered the phone, Tom or Dominick.Lastly, I was informed I needed brakes; they quoted brakes, and I approved the work. A week later, I get a call that something else with the brakes needed to be replaced other than the pads and rotors. This tells me that you didn't wholly inspect the brakes before reaching out to me to authorized some work, which set completion time back another few days, plus a weekend. They need better systems and internal processes for managing their workload. A computerized system and office management would solve most if not all of their service-related issues. They don't seem to care about their rating either because I overheard Dominick telling a customer that all collision business ratings are low. "It's the nature of the business". They get over on providing quality service because they get business from sub-prime insurance companies. Although the quality of work appears to be excellent, I would go to another company if I had a choice because of the lack of service and organization.Services: Body & Trim, Brakes

  Quintia Williams
a year ago
DO NOT! DO NOT take your car to this shop they have had my car since April 7 it s may 26 and their still telling me they have not started my car, but yet been giving me dates since the beginning of may to when i will have my car. When I would call on the date they give me they push it back to another date. DO NOT TAKE YOUR CAR HERE. They had my car for a long time and let s see how it is when I get it back

  Games OnWheels
4 years ago
I wish I can write 0 stars , DO NOT TAKE YOUR CAR THERE . So , I have direct auto insurance and they asked me to take my car here. After putting in they company name on google , I seen all the bad reviews and did not want to take my car there . However , my insurance company told me I can just take the car there for a estimate then take it to any shop after . I drop my car off about a week and half ago , 2 days later I see my car parked on the street . I pulled over and seen two little holes in my trunk . I did not say anything because it was small . About 3 days ago I went up there to get my mail box key out of my car and was told to come back the next day because they locked my key in the car . I asked them how was that possible because my car was push to start and he stated that my battery died . So , I come back the next day at 9 am and he walked me to my car . I seen a lot of dents and scratches in the back and on the side of my car . I asked him what happen and he claim the appraiser did it . So I called the adjuster and she told me the appraiser do not touch the car . She also stated that the pictures I sent her was new dents . Let me remind you all it was in the back of the car and the accident happen in the front . He also had another car parked on my car i have pictures ! When I brought it up to him he got defensive and told me what do you expect your car is parked on the lot with all these other cars . If you want my to pay for the damages , you will have to pay me storage feedback . I removed my car today from his lot and contacted my lawyer . I notice some things is removed from my Car . DO NOT GO TO THIS PLACE

  marlieta davis
3 years ago
Very disappointed. I was originally told it would take a week for this (insurance job) to be done. It took a month. When I finally got my car back from the rear end work that was done my brake light comes on 20 minutes after driving it. I call them and they said they didn't touch the brake line... They only took the caliper off. I'm so disgusted. My daughter needs some work on her car... They won't get that business!

  Vee Butler
5 years ago
Unfortunately my vehicle was sent here for repairs from Direct Auto Insurance. Both companies are highly unprofessional. It took them more than 10 days ( closer to 30) to decide if my car was a total loss or fixable. My car was in the shop from August to the end of December. In the beginning they claimed my keys were misplaced. They never called back to tell me if they were found. I had to to call them back. There are no updates given on the progress of the vehicle. I had to always call. Every week and every month it was always some excuse to why the vehicle was not ready. I constantly got the run around with them. Even after receiving my vehicle it was still issues with my car. If I could give them 0 stars I would. If you are with the same insurance request to have another company work on your vehicle. Report and avoid at all cost.

  Vedaluv Fareal
6 years ago
I wish I could give them NO stars. I was involved in a motor vehicle accident on January 2, 2018 my vehicle was towed to them on January 12, 2018 it took almost 2 months from that time for the insurance to have the adjuster do their job and for them to complete the body work. Upon completion of the body work it was discovered there was engine damage not covered by the insurance or my warranty. I was given a quote, which took them over a week to give and is probably over priced, and an approximation of 4 days after receipt of engine to complete the job. On March 6, 2108 a deposit was paid for engine replacement. I have to this day March 22, 2018 still not received my vehicle and every time I call them they lie about the completion date. If you ever need any type of anything done to your vehicle find someplace else they are the worst at handling business and keeping you the consumer informed of the progress or lack thereof. 3 months of aggravation.

  Javon Holt
7 years ago
If I could give this place less than one star I would. They have done nothing be give me the run around about when my vehicle would be ready. I have came up there on numerous days when they said the vehicle will be ready and still to this day it's not ready. It been almost 2 months since they had my vehicle. I asked them before they started to work on it how long would it be. They told me 2-3 weeks and which I thought that was long but I told them ok go head and do the repairsame since it's already here. If I knew it would take over 2 months to work on it I would have never told them to do the repairs. They had more than enough time to finish but they just be having my car sitting around at the shop and they notold telling me the truth about it. The truth is they get paid more as long as the car sits in there shop becuase pay is by the hour and not be the job so why would they rush repairs to any vehicle. You try to support your neigh neighborhood business but now I know that you can't some times. Mad I didn't look at their F rating on The BBB website before I told them to start working. Workers only getting paid $18-35 an hour and macco pay $70-75 an hour with a crappiepisode insurance company they choose places like this so the insurance companies don't have to pay that much and get over on the customer. This would be my first and last doing business with them.