Car-X Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Terrell
a month ago
A fantastic repair shop for all my auto needs. I ve been coming over 20 years. Nelson the manager is incredibly knowledgeable and totally trustworthy. I ve always been completely satisfied with the work and was always confident that they did the work that was needed, without unnecessary additional work.

  Robbie Gardula
a month ago
I unfortunately had a lot of issues with a recent purchase of a car from Carvana. This car was purchased for a new job so I needed service quick. Everyone at Car-X listened to my concerns and took action immediately. Carvana used a third party insurance company that wasn t willing to help. I didn t want to pay for issues that were already with the car prior to me leaving the lot. Sam from Car-X took car of dealing with all of the insurance issues for me. Besides taking care of my insurance issues, they took care of a wide range of mechanical issues in just one day. Great customer service, knowledgeable, and passionate people. My car will be there again, just hopefully not too soon :).

  David Turrentine
2 months ago
This shop stole more than $440 of my money, and junked my car that was worth about $1,500 without my knowledge. Although I have tried repeatedly to resolve this issue, I have literally been ignored for months. The manager, Nelson is a crook that stole my money. I have filed a complaint with the Better Business Bureau but the shop has not responded. Do not bring your car here! They cannot be trusted. I have called customer service as suggested, and received no response, just as I received no response from dozens of calls to Nelson at the shop. After more than 20 years of giving Carx my business, they junked my car! Still no response from customer service after weeks of waiting. This company has no respect for its customers - stay away! I had to give one star to post this review, but they deserve none.

  CryptoKiing
2 months ago
We re a heating and cooling company and had one of our service van tires go flat due to a screw in it. These guys were very helpful, friendly and professional in assisting us with our issue. They had to move some stuff around to fit us but they got it done. Special thanks to Noah!

  Frank Johnson
3 months ago
NEVER bring your car here! I had dropped off my car a few days ago for some small work. I received a call that night saying that the car should be done in a day or two. I told them I was working a double the following day so I would try to get there the following day. The following day I received a call saying that the vehicle needed to be picked up by 6pm or I would be forced to pay a storage fee. I told them I didn t even know the vehicle was done and I had just started working. I spoke to the manger who told me it was done the day prior and they can only leave a vehicle there for an hour without a storage fee. I told him I didn t even know the vehicle was done and I would have made plans to pick it up. Then the manger started yelling at me saying they didn t call me because they knew I wasn t able to pick it up. I DID NOT KNOW IT WAS DONE. I then had to leave work to go pick it up to avoid a storage fee. Terrible business model, terrible customer service and an incredibly rude manager. I will never come back under any circumstances and STRONGLY recommend you not bring your vehicle there.

  Vicky Perez
3 months ago
I took my car early Friday. I didn't hear back from them until I called them later that evening then they told me they would keep my car to run it on the highway the next day. I ended up not hearing from them at all. I left a voicemail on Sunday then I ended calling again on Monday. Was told a list full of issues that would cost $1700 to fix. My husband called and asked if they could do it for $1300 since they've had the car for four days at this point with no communication initiated on their end, they agreed. We picked up our car Tuesday. The car is still doing ALL the same noises and jerking that I initially took it in for. Pretty convinced they either replaced things that didn't need replacing or returned the car having done absolutely nothing to it.

  Robin Mo
2 months ago
I love them. I moved out of state 5 yrs ago. Happen to be visiting home for a family emergency. Had tire issues while on the road there, and they squeezed me in during their busiest hour to check out my car. The only people I trust with my car, since I've been going to them for years. Sorry that I didn't get to see Nelson though

  CJ Cruz
4 months ago
I Would NOT bring my vehicle here, If I were you. These guys don t know what they re talking about. They quoted me $1,300+ to replace my starter, and alleged that my brake line was broken and leaking brake fluid everywhere , that there was absolutely no more breaking power . I had the vehicle towed one block them to fix supposed bad starter issue, and then one block back later after I decided against their expertise ; and I was able to circle the block several times, same way as I have been for 3 years and it was fine. Oh, and the car started right up because I replaced the started last winter. The problem is an electrical connection that that they failed to locate. Let s throw parts at it , all of these companies say as they siphon every dime from hard working people.

  Brittany C
7 months ago
I just love this place. I've brought my car here twice in the past 18 months or so, and every time, the service is absolutely great! Sam and Nelson take good care of me! They fully explain everything that's wrong, in a way I can understand. The prices aren't too bad either. Highly recommend!

  Oscar Brown
6 months ago
So My relationship with this shop started off great. All of my cars and most of my family s cars have been coming to this location for years. 10 to be exact. It stops now. I bought one of my cars new. A year into having it this shop started doing everything including the warranty work. Inside of the last few years or so management (and corporate as I ve been told) has changed. Since then, it seems that I can not get my car issues addressed OR FIXED. Instead either (1) I m told that I have a list of other(more important) things to fix or (2) they start the job THEN I get a phone call with the news that I need to spend at least another $500 on top of whatever I m paying for already THEN the issue I was trying to address is still not fixed PLUS now there s something new happening. One issue, in particular, I ve literally spent thousands of dollars (during the course of approximately 1 1/2 yrs) to fix and still to this day it is not fixed plus something else is now broken.Also, I ve caught the manager (Mr. S.) in lies, I ve addressed when he would talk to me and during the conversation he d start with one price then, by the end of the conversation, the price is up at least $100 - $200. When I addressed the fact that I felt robbed, he got loud and rude with me and even put his hands in my face. I merely told him I didn t want to see the screen because the price kept changing AND MY CAR STILL WASN T FIXED. He then got loud and rude with my wife. We were not yelling at him. We were not rude to him. He then promised to replace a part. The issue was not resolved so I came back the next day to find out that the part was not changed AND another employee was about to return the new part to the part store.After all of that THE ISSUES ARE STILL NOT RESOLVED! I ve basically paid to have an entire system replaced in my car along with the most of another system serviced in the same car and I still have the same issues with both! Not ok!!! Now to start the search for a new shop. One where my issues will be addressed AND I won t have to worry about being lied to, tricked, or assaulted.Also, I got the number to their regional manager. Mr. S gave me the number. I also looked it up and it was the correct number BUT no answer & no way to leave a voice message I still have no one to try and resolve my issues with this company considering all of the time and money I ve spent.Services: Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, A/C installation & repair, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change

  Hilary Shaeffer
5 months ago
Came in for an emergency oil change on a Monday morning with my Forester. First time she was out of the dealer for service and my was I nervous. I knew my dad had used these guys for his Forester years ago so I took a chance. My car was done and fit for driving in TWENTY FIVE MINUTES and was told she looked beautiful underneath. Couldn't say better things about the service here. He even said hey to my dad

  Bernard B
2 months ago
I'm pretty sure management has changed...I went in for a basic oil change- they overfilled the oil and break fluid, didn't check or fill up any of the fluid levels, didn't check wipers, air filters etc. Took it to another shop for a quote and to verify the work and they found the air filter not only needed to be replaced, but there was black mold. Had brake pads and rotors replaced elsewhere as well for 25% less...

  Aaron Chicoine
a year ago
This place was MORE than accommodating and timely with my SUV. I got my catalytic converters stolen from me. Started my car this morning and was greeted with the exploding sound of raw engine. I just knew immediately that I had gotten GOT.I called these guys right away because they are right around the corner from me. (The less distance to drive this sound the better) I brought my car right in and they got it up on the lift within 15min and showed me what I aleeady knew. We agreed to move forward with the repair and I had my keys and car back 3 hours later. Much appreciated. These guys are honest about pricing and gave good feedback on any questions I had. Highly recommend.

  Chase Piatek
5 months ago
Was just helped with oil and a weird tire pressure issue by Noah- Guy was super easy to work with and really made the process easy- I walked around to find some food during the work but he was awesome and said they had coffee and espresso. I d recommend this location thanks to the staff!

  Danielle Fisk
4 months ago
Amazing work!!! I think I ll be coming here from now on for my car work , the gentleman that help me was very kind and great attitude!!! Thank you Nelson for helping me out with my car !!!

  Jax Levy
5 months ago
I highly recommend car x. Was in and out in under 15 minutes. They patched up my tire and gave me a quote for a new tire if need be. The manager was friendly and professional.

  KELLY K
2 years ago
I was treated so good by Nelson and his team. Car repairs give me anxiety but I had little when I went to CarX off Irving. 10/10. Thank you for making my experience so nice.Service: TiresService: Tires

  lala95 lawson
10 months ago
Eli is the only mechanic that I trust. He is very honest in price and work ethic. I have been coming to him for over four years , and the service is always excellent. I had issue with my tires , and even though they had no tire at the shop , he went above and beyond to get me brand new tires the next day. Moreover , his oil change service is always fast .Services: Tires, Transmission replacement, Brakes, A/C installation & repair, Oil change

  Ashley Taylor
3 months ago
I came in with a bad flat tire and Noah and his team made sure they could help me with my car and made me feel at ease. I thank them very much for their kindness

  Jose Prieto
6 months ago
Hands down this is the only place we bring our cars for any car maintenance. We've been coming here for over 15 years and continuously get the best service, competitive prices and sound advice. We send all our friends and family.

  Will Hulseman
9 months ago
Took my car in because it kept dying. Told them on day 1 (and every subsequent time I went in) that I thought the problem was related to some issues with my lock mechanism contantly drawing power. I was told repeatedly that they looked into it and that couldn't be the cause.What follows is a months-long ordeal in which they continuously suggest new fixes that don't work, take thousands of dollars from me, meanwhile my car is dying multiple times a week and I'm needing to jump it constantly just to get to work. Multiple times my vehicle died while in transit and I had to have it towed. All the while they assure me the answer is just around the corner.Finally, I lose patience and take it to another shop. As I'm leaving Car-X for the last time I hear a noise from the hood. At the new shop I am informed that Car-X literally did not finish their recent parts installations, pieces are just flying around and have caused significantly more damage. Not only that by my initial guess was correct and the entire issue was caused by the lock mechanisms draining power.At this point I have spent so much money for Car-X to not fix the issue that I don't have enough for the actual fix. I've had to spend hundred just to repair their work. When I called to explain the issue, Nelson refused to discuss it and had me talk to Sam who flat out refused to refund me a cent. They of course offered to fix their work under the warranty but at this point they had cost me so much I had to cut ties.I can say without a doubt that walking through the doors of this establishment was the most destructive financial decision I have made in my life. They cost me thousands of dollars and months of stress not knowing if my vehicle would work that day or break down mid-drive. They clearly either lied about checking into the lock mechanism or were careless enough to miss what the other shop was able to diagnose in an hour. It is INSANE to me that they refused to refund a thing after all this, especially considering that they literally did not install parts correctly and caused further damage to the vehicle that I am STILL paying to have repaired. GO ANYWHERE ELSE

  Regina Gooch
11 months ago
This is my go-to spot for auto repairs. I've experienced nothing but exemplary service at this location. The manager, Sam, was patient and courteous, taking the time to go over the different payment options available. These payment options saved my truck and, possibly, my life. The technician, Eli, was also thorough when explaining how to care for my engine after the repair. Overall, every experience has been lasting.Services: Auto engine diagnostic, Auto maintenance

  Jason Barnes
7 months ago
If you re looking for a reliable, honest mechanic, and that gets the job done correct the first time these are your guys. They are always thorough and very polite. I would highly recommend them to family and friends.

  Nicole Krauss
a month ago
Everybody is kind, service is fast, and they educate you on everything they re doing!

  Lara Corbett
7 months ago
I ve been going to CarX Irving Park for many many years! I highly recommend this location! I love Nelson and his crew! They are always helpful, knowledgeable and competent.

  L H
a year ago
In late night, my vehicle popped a tire and next day searching for a tire shop at 7am, i called by 730am and the tech was like "Come in and will check it out ", went in and the tech guy looked at my tire, saw that they didn't have my tire in stock and put my spare tire, all within 20 mins. Tech guy was nice, helpful and generous. Thanks bro, i appreciate your help. Was able to get home, since I wasn't from the area. Big thanks! Grand Cherokee

  Emily Ross
10 months ago
They recorded the milage from my 2009 vehicle on my spouse's much newer vehilcle. They cost my spouse A TON of money when trading their vehicle during a new car purchase. We had already had found a new mechanic before this mistake came to light. This Carx is irresponsible at best, negligent at worst.Services: Tires, Auto engine diagnostic, Brakes, Auto maintenance, Oil changeServices: Tires, Auto engine diagnostic, Brakes, Auto maintenance, Oil change

  Dan iel
a year ago
My father did lots of business with this location Car-X due to their fast & quality workmanship. The mechanical technicians are reputable and honest. Recommend them 100%!

  Silbiano Sanchez
11 months ago
After work I notice I had a nail on my tire, car x was on my way home took my car in. Sam and the crew took care and patch up my tired they also let me know that I had a bad light and they took care of that. Great service will come back to do my maintenance here.Service: TiresService: Tires

  Kim Cardenas
a year ago
Nelson and his team are wonderful! Highly recommend! I will be returning for more regular maintenance and repairs. Thank you for all of your help with my AC repair!Service: A/C installation & repairService: A/C installation & repair