Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Holly O'Hern
2 days ago
I've been happily going to this Car-X for a few years, and it's been even better under Joe's leadership these past recent months. Efficient, helpful, transparent - have experienced nothing but honesty and kindness. Just the other day, I brought in a mailer coupon - and he had a better one from their website he gave me without me even asking. What a great feeling. His team is clearly top notch, with the efficiency and quality of their work. Please share my thanks with them, Joe!
Becca Chadwick
a month ago
I had such a great experience here!! Had a flat tire and went in with no appointment, I was in and out with a brand new tire in 45 minutes. The price was very reasonable, and I made an appointment to get my brake pads fixed the next week - they noticed they needed replacement after inspecting my tire. Joe showed me the placement of the nail in my tire, he displayed such a great level of customer service! I will definitely be back for future car troubles.
Jake Camp
2 days ago
The team at Car-X always has the customers best interest in mind. I couldn't recommend enough if you are looking for a repair shop. Management at the front of the shop is willing to do what it takes to get the job done and are always in contact with you before they need to do any additional work. Thank you!
Autumn Silva
4 days ago
Joe is truly one of the kindest people ever. I had some battery issues with my car due to a bad costco battery, brought a new one in and they replaced it on the spot for no charge. As a young woman living in the city they are definitely some of the most trustworthy mechanics out there!
Pharuewisa P.
6 months ago
This place will be another good option for car inspection and change parts etc. anything about auto. Joseph is very helpful and he is very nice and friendly. he explained everything to you. good services. really recommended this place. it s reasonable price as well.
Joseph Palko
4 months ago
Great time working with Joe and the team here. Came in 2 times for them to take a look at the car both times they had trouble replicating my problem, but they didn't charge me anything for taking over an hour both times to look at my vehicle. Finally on the third time the part broke enough they replaced it and have been super flexible with me. Price was great and I really appreciate the team there.
john MOUG
a month ago
Joe & Jesse were both super helpful, took care of my brakes very quickly, changed the oil and swapped out a headlight. I just moved here and found CARx on Google, 10/10 would recommend and will be back for my wife's car and all of our car needs.
Erik Byers
3 months ago
I was extremely disappointed. I talk with Joe, the Manager and he assured that he takes his service level very seriously. And I think he does.In any event, I took my car in today. Joe said it'll be about 45 min. Fine. I got an Uber to go home. (Which cost my $5 to cancel as he was sitting waiting for me)About minute later I see my car come back into the lot. I ask the mechanic about it. "Oh, did you hear the noise." He immediately dismissed me and his tone was very gruff. He replied, "I didn't hear any noise! It sounds like transmission problem." Again, very dismissive. He about thru the keys back to Joe.The mechanic acted like he was very put out and couldn't be bothered!! Almost throwing tantrum. I couldn't believe it. There is a definitely a noise. I talk to Joe in length about it.(I wish Joe had driven the car.)I was ready to just hand the car over and have it all fix. I know what a bad transmission sounds like. So slipping, changed of shifting especially when I go on the highway. No revving when it changes gear.Any way, that all beside the point. And the end of the day, the mechanic was just rude!!! I even think Joe was a little embarrassed. I had service done there before. Will never go in there again.
Kat Fraser
6 months ago
The absolute BEST!! Don t go anywhere else for your car needs if you live in Chicago!! Every single time I am blown away with expectations by Joe (manager) and the entire Car-X team. They are honest, hard-working, responsive, knowledgeable and incredibly transparent. I ve been going here for 5+ years and won t go anywhere else for basic needs too - oil change, tire rotations, check engine lights etc. Most recently, I unfortunately had my Catalytic converter stolen, and Joe clearly explained all the issues, what needed to be fixed in full detail line items and was able to fix my car in 24 hours truly the best don t hesitate!! Thank you Joe and Car-X!
John Diaz
a month ago
Jesse and Joe were by far the most well rounded employees I ve met. Great customer service. The work was fairly priced and speedy!
Scott Calacci
a week ago
I have to say the two guys working and Joe Stanek (Manager) were absolutely life savers .they got me in immediately when they were about to close.Awesome customer service!!!!
Jason Kertz
3 months ago
Been beinging my vehicle here for service since 2017 and it s always been a 5-star experience until my most visit for an oil change. The technican made a simple error and stripped the drain plug causing an oil leak. Not a huge deal at all, but when I returned asking for them to fix the issue they attempted to gaslight me, saying the leak was already present and refused to correct the issue. This Car-x location is the only place I ve ever had my car serviced, so regardless if it was this visit or a prior visit the issue happened here.In addition, I park in the same spot everyday and haven t had a leak until the day after the oil change. Also, a leak was never mentioned when the keys were handed back to me after the oil change even after the technician went over some other issues they found while servicing the vehicle.Regardless they lost a 6-year customer and former advocate today. I suggest you find another service shop or even another car-x location to have your vehicle serviced if you want honest and friendly service.
Marsha Rich
5 months ago
Joe is such a great guy. I came in for an oil change not only did he make sure that I got the oil change but he also insured the safety of my vehicle. I was operating my vehicle without knowing how unsafe it was due to my tires only having 15% of air in each tire. The tire pressure was low enough for my tires to come off of the rim. Joe made sure that evey tire was at 40%. Joe has great customer service and people skills. I would recommend any one that's in need of car repair or services to go and see Joe
sunny Mittal
3 months ago
Got my car tires delivered through tire rack to them. They confirmed with tirerack and accepted the delivery, I made an appointment for installation and then one day before the appointment, they tell me that they cannot install those tires and I should pick up the tires and take it to another tire shop. Totally unprofessional and rude staff. If they don t install a particular kind of tire, they should have coordinated with tire rack and not accept large size deliveries like that. Secondly, they are unprofessional and disorganized , stay away from them. They are crooks.
CHAR McAllister
3 months ago
I had one of the most amazing experiences!! Joseph and his employees provide exceptional customer service and their work is impeccable. I ve officially made them my shop and will recommend them to others.
kylie koenig
5 months ago
My experience at Car-X was more than exceptional! I went here for a same-day oil change and they were very responsive and were able to get me in. Joe and the team were very friendly and very transparent on pricing, and did not try to upsell me on anything like other places do! I will definetly be going back next time I need service done.
Jack abry
5 months ago
Had a last minute battery issue with my jeep grand Cherokee that needed to be replaced. Joe was able to get me in and out the same day. Awesome service!Service: Auto battery replacementService: Auto battery replacement
Alexandra Orr
10 months ago
Victor, Joe and the entire team at Car-X really took care of me. They completed two free of charge inspections and were honest with their findings. They got me in same day for both and took the time to explain what was going on. As someone who relies on experts for car advice, I never felt like they were trying to exaggerate issues or find something that wasn't there. I will be taking my van back to the team for anything I need going forward and highly recommend their shop to the neighborhood. Friendly, kind, good people here!Service: Vehicle Inspection
Andrew Lekas
2 months ago
Fantastic service at a fair price! Jesse was extremely helpful and I look forward to working with him again in the future
Austin Handler
6 months ago
Car X on ashland is fantastic they absolutely took care of me. Very kind, very quick and affordable. Had the pleasure to work with Joe, great guy and has a great team! They helped me fix my windshield wiper fluid hose when other auto places couldn't!
Susan Gaspar
6 months ago
Been going here for almost 20 years. Staff is friendly, professional, efficient, and offers clear communication where other car repair places often fall short. This location is clean and more personable than other Car X locations I've visited over the years.
Jacki Sibert
10 months ago
On Saturday 6/10 we had an appointment to get tires put on my son s car, near his college campus. We got there at the scheduled time and talked to Victor. He let us know the service might take a bit longer because besides himself there was just one other person working that day. I appreciated the upfront communication and Victor s professionalism handling everything that day. I would recommend this shop we will use them again!
Andre S
3 months ago
I got my tires replaced here. They worked fast and gave me a competitive price. I would recommend it.
Ali �ZTURAN
5 months ago
I was fortunate to meet these guys. They are really helpfull, friendly, especially the menager named Joe. They saved my life two times. In addition, They are compotent mecanic. If you have a problem with your car, I highly recommend going the shop.
Maria Vala
8 months ago
I took in my car for regular oil change and tire rotation. Also had them check the rattle sound I hear when I go over bumps. Joe the manager was quick to get back with the resolution. Explained what it was and how fixing it would change my riding experience. It s like a brand new car. Loved the service and the updates on status of my car repair.Services: Steering & suspension repair, Tire rotations, Brake service & repair, Oil change
Tyler Owens
9 months ago
Asst. Store Manager Victor was very helpful and professional! I needed a repair on something that was under warranty, and he worked quickly to resolve the issue with no further charge to me. I needed some work done on my car, and he made sure to provide me the best possible rate he could and even offered coupons from the CarX website. I will definitely be back when more maintenance is needed on my car.
Peter Chabot
9 months ago
My front brakes started squealing today while just accelerating, without applying pressure to the brake pedal. I just happened to be driving by this location at around 3:40 PM so I pulled in.Victor was straight forward and very helpful from the beginning. I left the vehicle with them and now just 3 hours later, I m leaving with new brake pads and rotors on the front axle, for an honest and fair price.Would recommend.
Ruby Contreras
6 months ago
Walked in with a flat and no appointment, Joe went above and beyond with exceptional service to accommodate me. My tire was irreparable, but I was able to purchase a new tire. Honest service is greatly appreciated in an emergency.
Alex Valdespino
a month ago
Great place, great people, great service. I want to say I really enjoyed my visit at Car-X thanks to Joe.
Ericka Bailey
5 months ago
Good experience until not so good experience with the new manager Joseph joe I purchased a set of tires a few months back maybe January, it is now October and between then and now I have came back to this location at least 5xs in regards to the new tires call me crazy but I think that is a lil excessive for new tires and time frame. I guess joe is tired of seeing me so now he s upset and has this nasty attitude towards me. Let me just I let him talk to me nasty last week I even called cooperate he even stated I heard you talked to my boss I m sure that pissed him off even more so today I am back and hes making snarly remarks and today I m not having it.