O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Abbey Betancourt-Vargas
3 months ago
I just went for a car battery and wiper blades. I was greeted in a very welcoming way which I appreciated very much. Josh was incredible in walking me through the process of changing the car battery and wipers. He was also very honest about what I needed without focusing on making sales. He is a very honest person and very professional. I would give this location a 10/5 if I could! I highly recommend them for all of your car needs!

  Dior Holimon
3 months ago
If I could give this store zero stars I would never in the history since I have shop with them have I had issueTthis is my second time coming in and the store manager not knowing what she is talking about or doing .As somebody who works as a manager in customer service this lady does not need to work with customers ,her attitude sucks and not to mention if a customer is telling you this is where she got her breaks from and you can see in the system who are you to argue with her . It s called customer service which she clearly doesn t have never coming back to this location or company .

  Amir Shabazz
5 months ago
Found my parts for me , and even though that store didn't have my parts in stock at that location, they referred me to a store nearby that did!!! Great job guys , and thank u very much !!!

  Kent Peters
6 years ago
Five star hang out! These guys are fantastic and I m not sure what her name was but the girl that was working here this morning at the front counter knows her stuff! If O Reillys were smart they put her in charge of a few stores! actually my receipt says her name was Jessica S. . Great job!

  Mari
4 months ago
was sold the wrong part but the packaging was correct. it's like someone swap out the parts

  Ms. Hart
5 months ago
Josh was efficient, friendly and knowledgeable. Thanks for being my go to for auto parts.

  reenee jackson
a year ago
Today my son visited O'Reilly's because I recommended it to him. I know in the past they have always helped customers with minor bulb changes and or brake lights etc. This occured only if they were able to reach the item without causing damages (which I do understand). It is my understanding that my son and husband went there between the hours of 1230-115 approixamately. The guy who waited on them was extremely rude to the point my son had to tell him not to talk to him that way. My husband who is a retail manager for another operation came home and told me how rude the guy was. The employee went on to tell them, I'm not doing that I'm by myself. My son told me, excuse me sir I don't know how your system works and you will not talk to me this way. I want to put this out here, because I know how some people are treated in various areas of suburbans. When we visit the O'Reillys in Oak Forest, they are extremly respectful, professional and intelligent, unlike this staff member in the Chicago Heights, Western Avenue Store. My suggestion is if you don't want to work or you are stressed due to circumstances beyond the customers controll, please do the customers a favor and stay at home. None of us want to be treated in this way or deal with negativity as a consumer. I'm extremely disapointed in your behavior.

  John Richards
2 years ago
Super satisfied with the customer service I received. Called the store to find my warranty on some brake pads and Victor helped me out, got my receipt reprinted and my parts warrantied out. I recommend asking for Victor, he will take care of you!

  Presumably Feline
a year ago
i came here on my lunch break to test my battery and they were able to do so quickly and also give me a printed out quote for an alternator. thats really handy and saves me a lot of trouble.

  Richard Thompson
2 years ago
Inaccurate inventory. Could have gone to one store to buy everything i needed, but due to inaccurate inventory, had to pick up remainder of parts i needed at another store that i could have gone to in the first place for everything.Not the end of the world, but rather frustrating.

  Anthony Williams
5 months ago
Had what I needed, service was ok

  Dan L
2 years ago
Had to order the parts I needed for next day delivery, but the gentleman behind the counter was knowledge and helpful.

  Brian Barclay
a year ago
Wow for the first ti.e in a long time ( many years) I spoke to someone at an auto parts store who really knew something about cars. I'm speachless.

  Derrel Hooten (Beeperderrel)
3 years ago
Needed to find a product M/peet the counter service was the best guy for the job made sure I had the proper part made me feel confident that I could install the part

  Diaab muhammad
2 years ago
My personal go to Auto parts store, staff is extremely helpful, been so much in the past 3months I should apply 2 work there

  Lance Lee
7 months ago
Well organized, well lit, and friendly workers.

  Nicole Price
a year ago
The man who serviced me was really nice and helpful!

  Nne Eleks
2 years ago
The customer service wasn't good. The prices aren't friendly which is very unusual for their store visited. The poster on the door said 50% discount for a product, I bought it and never received the discounted amount

  Dylan Duncan
2 years ago
These people close their store early what is that actual point of being open later than other parts stores? Im done going to this trash store.

  Zalee Petties
2 years ago
A place of comfort!Knowing that they will take time out and find exactly what you need is a comfort for me.

  Iyanna Bouvier
3 years ago
The staff is always very knowledgeable and Pete is friendly and always willing to help you get the right part

  Tiana
2 years ago
Very helpful and welcoming services with all questions and adjustments.

  Deontate Hill
2 years ago
Good place but alot of parts have to be ordered

  Janice Purnell
3 weeks ago
Amazing

  Nathan Friedlund
2 years ago
Great customer service. Lifetime customer since 2001

  Will leave a review Bankhead
2 years ago
Staff not knowledgeable about parts or cars, just a bunch of cashier and stockers.

  J.R. Morales
10 months ago
Friendly and helpful staff

  Jonathan Rivera
a year ago
Day really nice help anyone and need

  Juan Marquez
6 years ago
Has all my diesel truck parts at an unbeatable prices

  Terry Alexander
4 years ago
They are suppose to open at 7:30a.m but no one was there?