Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Oh Yes
6 months ago
One of the best places to go for auto and tire repairs! Jessie is a wonderful manager and is eager to help solve any issues. His associates are just as kind and ready to fix your cars issues. The customer service there is excellent and so is their service. They are reliable and go above and beyond. If you need tire or auto repair done, I d highly recommend Car-X in Charleston.Also, when it comes to waiting time, it goes by so fast, you forget you re waiting. They treat you like family and will do whatever they can to make sure you ve had great service.Thank you again!
Dalton Veach
4 months ago
I took my car to Car X to get the oil changed. The next day I drove to work like normal. When I got home, I noticed a HUGE puddle of oil under my car. Car X had a tow company come pick my car up to be taken back to see what the problem was. The tow truck dented my hood, and now my car has to be taken to the body shop. Not to mention, they charged $46 for an $18 oil filter. I will never go back to Car X. Only reason I m giving 2 stars instead of 1 is because they are making the situation right.
Water Vixen
4 months ago
The final price was decently less than the original estimate. However, the website was incorrect about the tires they had in stock, and it took two people to check us out since the first seemed quite confused that we were picking up a car and not dropping off.
Susan Monroe
2 years ago
When you need something done to your vehicle, you don't want to spend a fortune having it done. Car-X does good work at a fair price. You won't regret taking your ride to them! Tell them Susan sent Ya!I send all my customers to Car-X when they ask about installing the parts they buy from me. It's a convenient arrangement!
Mark Anderson
6 months ago
Great service and Jessie was very knowledgeable and understanding. I did NOT feel like i was on the receiving end of a laundry list of issues with my car that needed addressed immediately. I would recommend the Charleston Car-X to anyone!Services: Tires, Auto battery replacementServices: Tires, Auto battery replacement
Nefarious Nerdette (Neffi)
3 months ago
Wonderful, they really went above and beyond to help ensure my oil was changed before the holidays. Straight forward help and honest, they actually care that you're safe on the road.
Maria Reed
2 months ago
I get my oil change here every time! It is always quick & easy & staff are very friendly. I would recommend if you need an oil change!
jeff chambers
4 months ago
Jessie the manager is awsome. He always trys to accommodate me on any service needs I have at the time. Fred is always very thorough and honest on any needed repairs.
Isabella Bayley
9 months ago
I took my jeep here to get a strange noise fixed. The receptionist Jessie was a delight and gave very good advice and customer service as well as an amazing price to fix my Jeep. Fred the mechanic did an amazing job fixing the issue with my vehicle. If you re having issues with your vehicle Car-X in Charleston is the place to go!Services: Auto engine diagnostic, Auto brake repair, Tire rotations, Brakes, Brake service & repair, Oil changeServices: Auto engine diagnostic, Auto brake repair, Tire rotations, Brakes, Brake service & repair, Oil change
Nicole Guthridge
10 months ago
I was thoroughly impressed with the customer service provided by the Charleston branch today! Ever person was extremely nice and helpful!The only thing I would say is that it seemed the employees were spread a bit thin and I felt bad they were so busy. Even with this they were exceptionally helpful and kind!!I had my oil changed and tires rotated.
Vicky Butler
4 months ago
Very friendly folks! No appointment needed. Walked in and was taken care of immediately. Cost efficient too! Highly recommend!
Penny
a week ago
Excellent service on oil change. Quick detail service.
Kate Bleeker
9 months ago
I was on the interstate when I had exhaust problems. The Car-X staff were true saviors! They were so kind and knowledgeable! They went above and beyond to get me back on the road, and always with a good natured laugh. I honestly can not speak highly enough of this staff and all they did! I left feeling an overwhelmed sense of gratitude!
Lindsay Lansu
8 months ago
I got into my car this morning to drive to Chicago for a baby shower, and of course, my check engine light popped on. I drive over to Car-X in a time constraint motivated panic and asked if they could squeeze me in to ensure I was safe to drive my vehicle long distance. Jesse and his crew hustled (and clearly multitasked, as there was also a line of cars being maintenanced in the oil change lane) to scan my vehicle, at no cost, to get me back on the road with peace of mind. Thanks for the excellent small town service, guys!
Kelly Rardin
a year ago
Went to the Charleston Car X recently for a oil change. Waited over 5 min. No one came to the oil change line. I went into office, no one in office. Went into shop area, finally saw a employee, asked about doing a oil exchange. I was told in a aspirated voice that "WE HAVE NO ONE TO DO IT", I was told that if I wanted to wait 20 min. for someone to come in. Obviously I didn't. So I will once again go to mattoon's car x for quick service.
Abigail Landrey
2 months ago
Great place! Very friendly workers. Recommend to anyone in the area!
Amy Yates
9 months ago
This place almost destroyed my car! I took my car in before traveling to Florida for an oil change and to have my car looked over to make sure my trip wouldn't have any unwanted breakdowns. I noticed that my car smelled like it was burning oil but thought they probably just spilled a bit and it was no big deal. Well my car started running terribly and leaking oil everywhere! I had a friend look at it and we discovered that my oil filter was not installed correctly, it was cross treaded. My car is all I have for transportation and I could have lost it due to the gross negligence of the person who worked on my car. If you value your vehicle I wouldn't take it to this place for anything.
kaleigh Hughes
3 months ago
Very rude I called for my husband I didn t understand what was said so I had my husband call back and he was very rude over the phone. I will never go there..
darin wargo
2 months ago
Had a tire running flat and they fixed in under 2 minutes. Was just low air levels
Shaun Krenzke
a year ago
The people of Carx were extremely helpful for me. I had some exhaust trouble and even though their exhaust guy, Frank, was yesterday, Dennis was able to work me in the next day morning. The work was not easiest and Frank was able to get it all done. It works great. I'm extremely happy. I highly recommend them. If I'm ever in the area, again, with car issues, I'll stop in, again.
Casey Wesch
a year ago
I took my Mercedes here to have my flat fixed. Well, my tires had ant-thift lugnut on each one that uses a special key to get it off, which the dealership did not give me. They kept my vehicle until they got the right key and most places would have given up within a couple of days but these guys didn't. Jesse was beyond helpful and did not give up on me. I have never had such great service and very very grateful for them and they don't charge an arm and a leg.Service: Tires
Rebecca Baird
2 years ago
The service here is above expectations. I brought my car in for an oil change and mentioned I was headed out for a long road trip. Jeff ran a courtesy inspection and pointed out a few things I should consider before the trip- and what could wait. Not pushy at all. They were able to do the work right then, the price was fair, and the car is road trip ready.Services: Air & cabin filter replacement, Brakes, Oil change
Angel Nixon
6 months ago
We came in for an oil change and it was quick and they did amazing!
Hudson Aberdeen
8 months ago
I had a vehicle emergency while travelling and they were able to get me in last minute. Shout out to Jesse who was very helpful and professional.
Md. Ziad Haidar
2 years ago
Great service! I just got my car inspected by Car-X. All the staff's were very cooperative. Jessie not only took care of my car but also provided suggestions and recommendations. Although it was a busy day, still they were not in a hurry to grab the next customer. Overall, I will be happy to take my car again here (hope I don't have to! ).
Dave McLaren
a year ago
Truck was overheating. We had to get it fixed that day. Jesse and his crew understood our struggle and got us back on the road. They were more than accommodating. Thank you for getting us home. Absolutely recommend this shop. Thank you so much.Service: Vehicle InspectionService: Vehicle Inspection
C Storment
2 years ago
My husband and I came into town to visit family. While here we decided to take our vehicle in for its oil change, having frequented this business before moving out of state. Our vehicle requires full synthetic oil, which averages around $60 an oil change. This was the price we paid the last time we had it done at car-x. The man checking our vehicle in did not mention an increase in price. There was no pricing on the wall to reference. As a matter of fact, the man behind the counter spent so much time complaining about not getting a lunch my husband asked if we should even stay or just get the oil change when we go back home. Still, we left it there for an oil change and tire rotation, which was free with the oil change.When my husband returned to pick the car up and pay the bill he was absolutely floored to hear they wanted $95.00 for an oil change!! No charge for tire rotation. $95.00 just to get the oil changed. I almost threw up. When he questioned the manager he was told that it was corporate policy and there was nothing he could do, but offered us $15 off the next visit! $15 off is still $20 more than we pay at the dealership! I would highly suggest staying away from this business. I know I will never go there again.Service: Oil change
Bailey
5 years ago
We have had great services here. We have had a bad year with cars and got yo know these guys too well. But we have been very satisfied with thier work. They are honest and upfront, even telling me it was best to got to the dealer because they were just going to get the parts there and have to charge me more. We have even had them do extra things just to be nice and not charge us ( like changing out belts)!
Nancy Bui
3 years ago
I was serviced by Nick and he was super helpful and courteous! I was getting an oil change and he walked me through the different types and explained what my car needed. I also like the convenience that you can pull up for an oil change at any time; they took me right away. Andrew at the front desk provided great service as well. I would highly recommend!
Hannah Snow
2 years ago
I have come to Car X 4 times to get my oil changed and each time they have been professional and caring. They checked my car for any issues without me asking and informed me of anything I should keep an eye on. I will continue to come to Car X and I encourage other people to come as well.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change