Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikolas Taylor
5 months ago
I was in a real bind to fix my daughter's tire before she started clinicals. Manager said she could not put me in the system, but told me to come in and a tire could be put on my daughter's rim if I was there at 7 AM. I was there before staff. One staff member told me I could buy the tire, but without an appt, nothing else would be done with it. A second employee asked if I had ever bought anything from them before. After telling him two sets of tires for my truck and a set for my wife's car, he found me in the computer and had me on my way in 14 minutes. The manager and second employee were the only reason for stars. Employee one, may need some customer service training. I usually have really good experiences here, but not this time.

  Ritu Jaswal
5 months ago
I was disappointed with the service I recently received at the Walmart tire center in Savoy. I purchased and had tires installed from Walmart, and unfortunately, the experience at the tire center was far from satisfactory. I went there two hours before they close on a Tuesday to get a tire patched which shouldn t have taken more than 15-20 minutes. The staff seemed disinterested and made excuses about having appointments lined up when there were no other customers present for the service. I expected better customer service, especially after purchasing and having the tires installed by Walmart. The lack of accommodation and the apparent laziness of the staff were disheartening.Service: Tires

  Julie Gonzalez
a month ago
Had all four of my tires changed. One of the technicians also let me know that one of the sensors for my tire pressure might be bad so to keep an eye on it.

  Jason Baugh
6 months ago
Place is a joke!! Seriously take your car somewhere else!! They probably will tell you they cant do it anyway even if there is nobody there and 2 hours before they close. Despite no cars in the bay they say they cant do an oil change because there is only 1 or 2 guys there.

  Ted Myhre
a year ago
Like most businesses these days, the Walmart Auto Care Center lacks enough employees to provide the promised services. The online and in-store hours indicated that they close at 7PM. I arrived at 4:45pm but the service manager said that they close at 5pm because they don't have enough help. I came back the next day at 3:45pm and they were able to provide a new tire in 45 minutes. Prices have sky-rocketed on most products and tires are no exception. At least, Walmart offers some comparative deals.

  cindy moore
a year ago
We needed new tires and called around to the usual suspects and prices were very high. So we reluctantly went to Wal Mart. My expectations were low, but they knocked it out of the park. Price, quality and service were top notch. They went above and beyond to give us prompt and excellent service. They will be my first stop in the futureService: Tires

  Jeff Lewis
a year ago
I just had an amazing customer service experience from a wonderful employee named Tiffany in the Auto Service Center. Thank you for the great service this morning!We are are definitely only using this place for our tire needs!Service: Tires

  Andy Woolsey
a year ago
Hours online listed 9-7, so I took my car over after work for an oil change. Pulled in at 5:44. The door was locked even though the hours listed on the door also said 9-7. I called while standing at the door and was told the auto center was closed; their hours are actually 7-4. This is the second time in a row this has happened here: last time they were closed for the day without any notice posted except a piece of paper taped to the door. I don't know why I came back.

  Destiny Frickensmith
4 years ago
It took them 22 hours to bring my car in for a simple tire change. Every time I asked about its progress, it was like they were hearing about it for the first time. I understand they are understaffed, but this should not have happened. If you don't have a ride, go somewhere a little more expensive to save yourself a full day of waiting around. Staff was also very unprofessional and were spouting insultingly homophobic opinions on and off while I waited, which was disgusting.

  Uber Adventure
a year ago
You may be able to fool the regular customer but I'm not the person to be fooling with. When you're told that the rotation is wrong that means you're wrong the customer is always right especially when I have evidence to prove it. Good luck keeping your job Management has been notified

  Blair Bartlam
10 months ago
Great service, they even went the extra step and organized our spare tire stuff :) super quick super helpful, wonderful employees in the tire area!!Service: TiresService: Tires

  Faraz Jafri
8 years ago
I ordered new tires and it seemed like I asked them to build me a rocket. Literally wasted 3 hours of my day. Told me to come earlier in the day and then made me wait 2 hours. That's not the bad part either. They had to get an override because I wanted only 2 tires put on but the management was no where to be found. And the workers there moved at the speed of a snail so no wonder I waste 2 hours in store and an hour communicating. And to add to the mess, I couldn't understand half the things either of the workers were saying.

  Cody Mast
4 years ago
STAY FAR AWAY! DO NOT COME HERE FOR ANY TIRE WORK!!!!!! Wasted an entire Saturday!I dont know why I put myself through the pain of going here. This time it took 3.5+ hours to plug a tire and do an oil change.There were no cars ahead of me when I checked in and the reason it took so long was bc "1 guy went on break and the other guy took a lunch". This is the 2nd time this has happened.Pay additional money and stay away from walmart auto shops. I have had issues at every walmart I've been to.UPDATE #1: Apparently the excuse now is that they take appointments and they drop walk-ins to do the appointments. Not very efficient way of doing things in my opinion.UPDATE #2: ~4 hours later, they informed me they actually hadn't started my oil change. Therefore, I sat here almost 4 hours to have a tire plugged. I cancelled and am going elsewhere.Stay far, far, far away! Do not come here!!!!

  Jeannette Recio
4 years ago
It takes way to long for a simple tire rotation and balance. Been here for 1 1/2 hours and they still are not done. Had it done in September and I was first customer of the day. Still took over 2 hrs.

  Vanessa Johnson
4 years ago
The girl act like she was new didn't know much of anything. One of the workers from the back came and help me. I call the night before to check to see if i had insurance on my front tire she said no. So when the guy help me he look it up and i did have insurance. The girl last night also told me they open at 7am. Something told me to go online and they open at 8. Other then that it was ok i left out spending $46.00 so i guess thats better then $100.00.

  Iquisa Edwards-Mitchell
a year ago
These guys took care of me. My battery was dead and the tow truck dropped my car off in the parking lot. They put a new car battery in and had me on my way in less than 30 minutes.

  Jason Li
5 years ago
I cannot image how changing a battery can damage my car's electric system. However, they are friendly and willing to fix it. Although it takes some time, but still a happy experience.

  Christopher Drummond
6 years ago
Waited 2 hours for them to put tire on to run only not vehicle and told me there tech went to lunch for an hour at 10:51. I had to leave and come back later and had under different name and never apologized and charged 30 more for exact same tire I got in Mattoon.

  Roberta Payne
2 years ago
After going to a few gas stations to find the air pumps not working, I was able to get right in. I just needed to air up my tires all four were a little bit low. They didn't charge me for it, and it only took a few minutes.

  Terence Rabbers
2 years ago
Firstly how in the sam walton do you not carry the tire size for the most popular minivans in the usa, 225 65/R16 seriously town and country/grandcaravans, make up a massive chunck of the road i see them everywhere. And not 1 single facility in the entire state has the size, why???

  Daniel D.
a year ago
Posted hours are 7 - 7 on line. Sign in window says "sorry, closed at 4. Need to post those hours on the web. I drove there at 4 for nothing. Thanks Walmart for wasting my gas.

  Erfan Mohammadi
5 years ago
Wait time was more than 2.5 hours (although they mentioned it will be only an hour. I changed my tires 1 year ago at Walmart and asked to use the warranty but they didn t use it and had to replace the tire completely. Customer service was not good too.

  Jordan Waldman
2 years ago
Great dawg, their associate Jordan really gave us the hook up in and out in less than 2 hours for an oil change, 4 tires, and a new battery Services: Tires, Battery, Oil changeServices: Tires, Battery, Oil change

  Brandon Grace
5 years ago
Takes hours to get anything done. Don't exspect a quick oil change or tire replacement. Way too understaffed to accomplish simple things in a timely manner.

  randy martin
5 years ago
The automotive center is bad you have to watch them or they will mess your stuff up. I took a tire in there from my lawn mower to have a tube put in it. and went back to pick it up and they give my tire to somebody else so I had to wait for them to call the other customer and have him bring my tire back.

  Callie Snyder
8 years ago
Staff was extremely polite and friendly. They were able to figure out the problem with my car quickly and fix it within an hour.

  Yogesh Chauhan
2 years ago
They didn't disclose that they were out of filters and changed the oil without it! They didn't charge me for that but created a mess.Services: Tires, General repairs & maintenance, Auto engine tuning, Wheel alignment, Oil changeServices: Tires, General repairs & maintenance, Auto engine tuning, Wheel alignment, Oil change

  Kyle devries
2 years ago
Tried to call at 6:15 when it says they close at 7 and no one answers, just needed to get quick patch but i guess they should update hours to we close randomly good luck

  Paul Grimes
5 years ago
Took almost 3 hours to change my tires when I was the second person waiting. Staff was nice but the auto department is understaffed.

  David Johnston
a year ago
New battery in 20 minutes. I'll be coming back to Walmart for my next battery.