Illini Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tenesha Quiles
3 months ago
The service at this particular dealership is absolutely DIAMOND! I was greeted with warmth and smiles and my car was serviced effectively and efficiently! I used my Illini Nissan service coupon with ease and got an extra discount using MyRewards with this dealership. Now if that s not enough to convince you that this is definitely the Nissan dealership you want to shop with and get services at just check out the pictures I ve posted of the lovely perks you may encounter if you come here! Thank you so much Illini Nissan!

  M S O
4 months ago
I've purchased 14 cars since 1976, and the best experience I've ever had was with Illini Nissan in Champaign, IL, and its salesman, Preston Burns. Absolutely wonderful all the way 'round. The Manager is also A+ in my book for his fairness and generosity. THANK YOU! I sincerely and highly recommend these guys, and will DEFINITELY go to them FIRST, when I begin seeking car #15. Thanks again and keep up the great work!

  Ernie spaulding
2 weeks ago
On the internet found a Pathfinder ,that I was interested in. called and talked with Lauren with no intention of buying came in and the sales folks tended to my needs. 3 hrs later I became the proud owner of a 24 Pathfinder, platium. The whole experience was fantastic and I cannot say enough for the folks there at Illini Nissan .

  Landon
6 months ago
Preston!!! My man! Preston got me into a 2011 F150. I ve had it awhile now and love the thing. The whole experience was fantastic from start to finish. I will definitely look here first before buying anywhere else. Thank you to everyone who helped me out and had patience during the process.

  Amanda Schumann
a week ago
Lauren (Sales Rep), David (Service Mgr) and Andy (Sales Mgr) are the dream team. Worked with Lauren to purchase a Leaf EV last year and although the vehicle turned out to be a unicorn of a lemon, the assistance, responsiveness and respect I received from these three consistently showed why Illini Nissan is a great dealership to purchase from.

  Albert oleynichak
2 weeks ago
It was my first visit there and from scheduling through completion I was impressed. Everything went smooth and the waiting area was accommodating. I am happy I chose to do my vehicle maintenance at Illini Nissan.

  Olivia Parker
2 months ago
Johnny MacFarlane is a great representative. Previously I had stopped taking my Nissan here bc service wasn't really that fast or pleasant. I'm happy to see there has been a major change. Appointment was finished within time window even though I added an oil change/tire rotation last minute. I don't know the name of the mechanics that worked on my Rouge but they took really good care of her and it was returned to me purring and spotless.

  Mikayla Wrasse
2 months ago
The lady who answers the phone is very nice; however, the person who orders parts is horrible. I took my car in for a recall and asked them to order a part for my front license plate because I thought a Nissan part had to be ordered by a Nissan dealer. They said they forgot to do it when I picked my car up, but they would put the order in. A month later, I called to ask about the part, and they hadn t ordered it. This happened two more times where I called and the part was never ordered. Finally, I was able to talk to the guy who orders, and he told me he finally got it ordered and would take a couple days to come in, and I would get a call once it arrives. It s now been a couple weeks, and I still haven t heard anything. I finally asked a local mechanic to order it for me, and he was immediately able to order what I needed and the part will be in by the end of the week.

  K S
5 months ago
Lauren Massengale was my sales representative and she was absolutely amazing! She made me feel comfortable about my purchase, was very patient/kind/helpful and answered all of questions. I loved her personality!Kim Sullivan was also amazing and kind to me. She went over all of the paper work and explained everything to a tea! I also loved her easy going personality!They get 100's across the board!

  BeastMaster 64
2 months ago
Brought my car in for service and they didnt miss a beat. Got 2 recalls done, rotated tires, oil change and a new battery. Took 1hr20m with other people waiting as well. Pricing is really solid as well so don't expect an insane dealership bill (unless your car is really messed up )

  Russ Stevens
3 months ago
I did not have an appointment, but they took my Altima in with few questions and were upfront about potential charges. It all turned out to be under warranty (or recalls), so it cost me nothing and was ready for me first thing the following morning. The shuttle service also saved me two Ubers to get to back to my home and work. There is nothing more I could have asked for when it comes to a car with 158,000 miles on it.

  Carolyn Green
2 months ago
I love bringing my truck to you guys. The team is awesome in friendly they works with you in the time that they put in to get us up in running is always appreciated. I love you guys thanks for all the good repairs in the hard labor you all do for us.

  Brandy Espeland
a month ago
Lauren and Rachel were very on top of things. They both made my experience great. I walked out in a new Kicks in a few hrs. Will definitely be back.

  Dustin Lowe
5 months ago
I bought a 2018 Nissan Sentra back in late November of 2018. The car had 8 miles on it when I bought it. The car has 93,000 miles on it just under 5 years. Tried to take it in to see what was wrong and it was the transmission. I took care of the car not racing it or hard acceleration on it. Kept up with the oil changes and whatever needed taking care of in the time of need. Bought the car for $19,000 and it s only worth $6,600 right now. It s got other issues too. The front radar is out as well and my car is totaled pretty much. Can t really total it out because I ll still owe money on it. It s got a CVT transmission which are junk. They offered to pay half but I would still have to pay $2,600. I have money put back but I ll only spend $500. I m not gonna spend a whole lot of money on something that s defective. They re only good for 60,000-84,000 miles. Tried to take legal action but they settled the case back in may of 2023 so I can t do anything. It s clear that Nissan doesn t care about their customers for them to opt out of a legal lawsuit like this so do yourself a favor and don t buy a Nissan. Car has under 100,000 miles and should be worth over $10,000 but it has a known defect which decreases its value tremendously. I only got offered $2,500 for trade in. Now I just gotta drive my car and hope it doesn t breakdown in 2 1/2 years till it s paid off but I doubt it. Just don t buy a Nissan! They robbed me and I just hope it doesn t happen to someone else! I m making sure my kids and family never buy a Nissan for generations to come!

  Aisei Mitsuhashi-Acs
9 months ago
Gary did a wonderful job! He took the time to explain the findings of their inspection to me in plain English. He also verified that the parts needed for the repairs were in-stock before speaking with me. He broke down the price quotes for each item so I could decide if I would like to do part of or all of the repairs at the same time. He gave me spot-on realistic expectations for how long the repairs would take. He ensured I had a vehicle to get to daycare and back in case it took longer than expected. Then he called me personally, as well as text notification to let me know when my vehicle was ready for pick-up. I really appreciate the personal service. Would highly recommend them to family and friends. Car repairs are never a fun thing to deal with, but the Illini Nissan team made it easy experience, and everyone was friendly!

  Stephen A
2 months ago
Three cheers for Illini Nissan for making a couple of EV charging ports available to the public. This is a very generous offering on the part of Illini Nissan, and extremely helpful to the community.. Thank you!

  Mike Courson
3 months ago
I was a drive in customer, my car has a reminder that service is due. The notice came on as I was driving from Bloomington to Danville, I stopped in and they were able to get me in. Job was completed promptly, everything was done as expected.They have an attractive, clean and comfortable waiting area.Mike Courson

  Dara Kidwell
6 months ago
Eric was our salesman. He was really a wealth of information. Explained how the different features in the car we test drove worked. We went to just look and to see what Nissan had to offer in the type of vehicle we were looking at, which was a ford escape. We were diehard Ford fans. We walked out with a rogue and I absolutely love it!!We told Eric what we wanted our payment to be at and between him and everyone else there that day we were able to get that payment we wanted.Eric was soo patient with us and very helpful.Thank you Eric and Illini Nissan!

  Doris
a week ago
Love Love Nissan cars this is my 3rd Nissan I really enjoy driving my new MuranoIt s handle better than I expected

  Julie Reynolds
8 months ago
My salesman Preston Burns was so personable and knowledgeable. It made the whole buying process so easy and stress-free. I felt I got a great deal from Illini Nissan and plan on using the service department there for all my maintenance. They are worth the hour drive!

  Mary Ellen Wuellner
a year ago
To sum it up, I'd say they made the car buying experience easy. The smaller size of the dealership makes you feel like they know you and care about your experience. This is the second Nissan I've purchased at Illini Nissan. Neither time did I feel like I was being pressured to buy. I took my time, they kept in touch, but they did not pester me while I was making my decision. They seem to understand it's a big expenditure and therefore a big decision. That was very much appreciated. I worked with Lauren and Wes; both were great.

  Michael Endsley
7 months ago
I bought a used vehicle at illini Nissan and ran into some small issues. Dave and the guys in service let me know what was needed and how long it is was expected to take for repairs. They gave me a loaner vehicle and kept me posted on the progress. I picked up my car today and everything seems perfect at no cost to me. Great group of people and I would recommend considering them for your next vehicle purchase and service on your current vehicle.

  Jessica Hogue
5 years ago
We love our new vehicle, the Nissan Armada!!! Eric, Andy, Wes and the entire Illini Nissan team were excellent to work with and made our car buying experience a pleasurable one. I would recommend them for your car buying needs for sure!

  Jerrick Olson
11 months ago
Speedy, affordable, and friendly service. I scheduled service online and it couldn't have been easier. I was in and out for an oil change and tire rotation in less than 45 minutes. Plus, they put my car through the car wash at the end.I don't know why I was always skeptical of using a dealership for routine maintenance, but Illini Nissan has totally changed my perception. I will be back soon!

  Elizabeth Allen
7 months ago
I had a great experience at Illini Nissan. Dave was responsive and made sure to manage my expectations when there were delays in getting my vehicle. He was enthusiastic, friendly and professional. Thank you Dave!

  Lehman Waisvisz (TomsGopher)
6 months ago
Gary did a full inspection of my used Altima and fixed problems I was unaware of. Car runs great. Too bad Nissan won t honor bad headlight recall replacement or go 50/50 on the cost because of expired recall

  Lynne Shelton
a year ago
I was given very exceptional service by Illini Nissan salespersons, finance manager and everyone there. They went above and beyond to help me get a new vehicle. I even had a problem after I bought the car that they were happy to help me with. They are a great bunch of people. They even offered to help me with my puppy and treated her so well. I will definitely go back to trade my vehicle with them in the future. Thanks again for such great service. Virginia Lynne Shelton

  Patricia Metzler
10 months ago
Dave Neef was exceptional. I will recommend Illini Nissan without hesitation because of my experience there. Dave and the whole crew worked with me and really did a great job. Kim Sullivan was also a joy to work with. Thank you!!

  Bob Pollett
9 months ago
After a very long month of getting my previous car totaled and sitting on a waitlist for a new car that never showed up from another dealer, I started checking Illini Nissan s used car section based on positive experiences coworkers had buying new from them.Wesley Bissell was great to work with. He handled my concerns with the used Honda Fit I saw on their lot, got them addressed fully and quickly, and i feel that I got a fair price. I didn t want to buy a new Nissan at the moment, but I would consider it in the future based on the quality of the dealership. In the meantime, Illini Nissan is my favorite place to buy a Honda in Champaign!

  Alyssa Walzak
a year ago
My recent experience at Illini Nissan was great. I had an unfortunate situation, and all the employees at Illini helped turn my day around and assisted me in purchasing a car that suited my wants and needs in a vehicle. They were kind, professional, considerate, and knowledgeable. I appreciated the help from Gary, Kim, and especially Eric. Eric and Kim even followed up with me to ensure I made it to my destination okay and to see if I had any questions regarding my new car. Great Nissan and great people working there!