Champaign Ford City Performance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kclm7
a year ago
I just purchased a new Roush F-150 from Todd Barrowman at this dealership. Todd was great to work with. He answered my questions directly without any of the usual sale "tactics" that some dealers use. I live in another state and we did the transaction over phone and email. It was very easy and smooth. Thanks Again!

  Michael Ladd
2 years ago
This is one of the friendliest, cleanest, most well-staffed dealerships I've ever worked with. Bought a great truck here about 14 months ago and have serviced it myself and in Danville prior to bringing it back in after 30k miles. I will definitely be bringing it back to Champaign Ford City exclusively for anything I don't decide to do myself. These folks took great care of me and my vehicle. The waiting area has an espresso machine and office center to get some work done while you wait. Scheduling my appointment was smooth and they washed it after it was done. Pricing is competitive, but the great people who work here really make it worth the trip.

  Teresa OConnor
3 years ago
We are done taking our car to Champaign Ford City. We purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our second set of tires from them because they would not rotate the previous set of tires since they were not purchased there. When we picked the car up after over $1000 of new tires, the did not even wash the marks off the new tires. When we called to complain, they said if we could bring it back, they would take care of that.Fast forward to yesterday when I took it in for an oil change, inspection, and tire rotation. The gentleman who checked me in was a bit rude because I did not make an appointment. All the previous times I tried to make an appointment I was told service was on a first come first serviced basis.Then about an hour later they handed me a colorful report and everything was in the green. Surprising to me, as the last time it was there for an oil change, the brakes were in the yellow. With over 77,000 miles on the car and the brakes are original we expected them to mention the brakes.The car was not vacuumed and they claim that they can no longer wash it because it is a convertible. Another lack of service is they did not reset the oil/service light. When I checked it said 18% which it typically says 100% after an oil change.Thanks, but no thanks Champaign Ford City. We are done with you!

  Shelby Baine
4 years ago
I had the BEST experience at Ford City Champaign. Bill Green worked with me to find my first car bought from a dealership. I was very anxious due to stories I've heard about awful experiences at other dealerships. He was informative, courteous, patient, and kind. He took the time to answer my questions/concerns. He even took the time, after I had left to come out and see my daughter which really stood out to me. I had some concerns due to issues I had with my last vehicle. He assured me they would look at anything I needed and if any repairs were needed they would be taken care of. They were efficient and worked quickly with me that day to buy my car! They couldn't get my car in for a few days, so they gave me a rental so I wouldn't have to worry about transportation. Jim Button helped me with all of my paperwork, and was very helpful and took the time to explain everything to me. I could not have asked for a better experience!

  Christopher Ferstler
3 years ago
Champaign Ford City was an excellent buying experience. Their customer service was top notch from the very beginning, and throughout the entire buying experience. They were willing to work with me on holding a vehicle purchase from out of state. Not only did they hold it on good faith; but furthermore, they even offered me a shuttle pick up from the airport at absolutely cost to me. I am blown away to say the least with each and every person that I came into contact with once I arrived. They were welcoming, and also demonstrated extensive knowledge of the vehicle and its capabilities. I would recommend Champaign Ford City to anyone. They even went as far as following up with me to see how my long drive home went. A+

  Jacob Watt
a year ago
I purchased a 2013 mustang convertible premium package from Ford City. I was in the market for this year and style specifically and worked with Jason off and on for over a year. Knowing how the market is and losing hope after not hearing about a vehicle for a while, Jason calls me with news that they were getting Ruby in stock. Within two days I was driving my new to me car. Jason even delivered it to me, ensuring it had new brakes and tires after inspection. Good deal and great service.

  Jacob Hayes
2 years ago
We experienced a severe engine breakdown while four hours from home, on a Sunday. Thankfully, we were able to get home and the Explorer was towed to the local Ford dealer. On Monday, I reached out, and they were already looking into the issue on the car and began to diagnose, keeping me involved every step of the way. My Explorer only had about 40,000 miles and a couple days later they informed me they requested Ford to install a new engine in the vehicle. Champaign City Ford completed the install, and i was able to pick I the Explorer and drive the four hours home with no issues. I would do business with this dealer, over my own local dealer, any day of the week. John and the Service team were great to work with, and even mailed me contents of the vehicle, i needed for work, while it was out of my possession. They went above and beyond.

  Juan Gauna
2 years ago
Highly recommend going to Champaign Ford City! They gave a fair price on my trade in and were able to get me into a used car that had everything I wanted within my price range. David in sales was attentive and helped find the right car for me and my family. First class experience.

  Rodney Camper
3 years ago
I recently purchased a new vehicle and it was the most pleasant car-buying experience I've ever had. A few months ago, I was chatting with Ian, a sales representative, about a Mustang. I had a very specific build in mind. Ian found a similar model for me to test drive while I mulled over my decision. At no point did he pressure me to settle for something that was "close enough" to what I wanted. He even sat down for about 20 minutes to answer questions about a car I might not even buy!A few months later, I had decided to move forward with the purchase. Keep in mind that I had a specific build that I wanted. Ian found an exact match about 300 miles away. He spent his own evening driving to retrieve the car for me. He actually went the extra mile - very cheesy, but true.I received a fair price up front for the Mustang, and a generous trade-in valuation of my Ford Focus. Throughout the finance process, Levi was friendly and engaging. He offered various options for warranties and detailing. When I declined, he didn't shame me or pressure me into buying something I didn't want (which has happened at other dealerships). The actual buying experience was quick and painless, and I was out on the road within two hours!Overall fantastic experience; I wouldn't recommend any other dealership to my friends and family. Looking forward to working with them again for my next purchase.

  Joe Tomlinson
6 years ago
I had routine oil and lube change on 2/4/15 and the experience as usual was very pleasant. My request to rinse off my floor mats was met with a positive yes and it goes to show the extent the Ford City staff goes to meet your needs and requests. The wait was not long and the price with the 99 point check is very comforting. My Ford Edge is the first Ford I have ever owned, and I can say the car along with the Ford City Service I receive has been worth the change in brands. Thank you Matt in the Service Department and all who have made my last six months a pleasure to own the car and be serviced at Ford City.

  Amy Diane
2 years ago
My husband and I just traded our Jeep for a Ford Ranger. We worked with Bill and Levi. I can honestly say that this was the easiest and least stressful car buying experience either of us have had. Bill was so easy to talk to and was extremely knowledgeable about the vehicle we were interested in. Levi made the paperwork process simple and fast. (And they have an amazing coffee machine!! )If you are in the market for a new vehicle, go and see these guys. You won t be sorry!!

  Matthew Hausman
a year ago
A huge thank you to David Trevino over at Ford City. I was looking all over the area for a new truck and he was incredibly proactive in the process. This culminated with him reaching out to a dealership over in Indiana to get my ideal truck and then going over himself to pick it up on his day off to get it for me as soon as possible. Incredible service!

  Mairi Hettinger
6 years ago
Ford city has excellent customer service, highly recommend. I initially bought the car from Ross Henson there who was extremely helpful and catered to my needs being a first time car buyer. When I had to put the car in for recalls Todd Ballard was the individual I dealt with at the service center. He was very professional and made sure that I was able to receive a rental car to go to work the next day and worked around my schedule.Overall I am highly satisfied with Ford City in Champaign and I would definitely recommend them in purchasing a new car or just for general maintenance!

  Drew Rose
2 years ago
Wow what a great experience!I work at a dealer in motor city and drive 6 hours to come to this dealership and buy a car.Todd and Levi made everything seamless, got me the best interest rate, and had the cleanest vehicles in the market.If you live in Chicago or any surrounding cities it is definitely worth the drive!Thanks again gentleman

  Sussen Wood Crafts
3 years ago
Snarky service writers with attitudes. Ongoing issues with our Explorer. Its being taken care of under warranty. Get talked down to and asked "did we call and say it was ready?" I did not receive a call, but I also called in multiple times and left a voicemail with no return call. I will find a new place to spend my hard earned money next time we have to buy a vehicle. The customer service used to be great here, but thats taken a back seat to profit margins and bad attitudes. Its a shame that we have such long time periods on our extended warranties here too. Customers shouldnt have to continually call and ask what the part status' are and when we will eventually be scheduled.

  Kingsley Allan
6 years ago
2014 - I got an oil change for my diesel truck using a coupon they sent me. It saved me $15. I feel like I have to be on my guard though because with an old vehicle they always seem to suggest hundreds of dollars in additional repairs every time I walk through the door so if I was rich and dumb I'd be paying these guys thousands annually in maintenance. I prefer Car-X because they seem to get that old cars don't need everything done.2015 - I got an oil change on my focus using a coupon which for $30 was a great deal for everything that came with it. Service was quick and courteous, and no one tried to up-sell me on maintenance which was itemized on the receipt. In the end it cost me nothing because I had left over credit from their rewards program. I'm starting to trust them more.2018 - This is the first time I've done an oil change at a scheduled appointment time. My service was relatively fast, and the help was very courteous.

  Alicia Ingalsbe
2 years ago
I hate that I feel the need to change my review but after having my car serviced last week, the experience still doesn't sit right with me. I originally scheduled my appointment to have my airbags replaced in my Lincoln since they were recalled. I could have chosen my local ford dealer but I have always enjoyed this specific dealership and have always received great service so I made the drive from Danville to drop it off. Scheduling the appointment and dropping off was easy. I also added on an oil change instead of having my husband do it this time around. The service members I specifically talked to on the phone and in person were fast and kind (especially for a busy Friday morning). The crew worked quickly to have my car finished by the end of the day for me to pick up the next morning.When I came the next morning, I witnessed an older gentleman (possibly manager?) being awfully rude to a couple dropping off a loaner. He then helped me and again acted as if I was a bother for picking up my car. But, I can get over someone with rude tendencies, maybe he was having a bad day. So I pay for my $50 oil change (my fluid weren't topped off and I didn't receive my car report), get my keys and leave. As I'm driving, I notice my fabric interior on each side of the windshield is DIRTY. As in dirty fingerprints/handprints.Maybe it's just me but I kindly expect to have my car returned to me in the condition I gave it in. So I called on Monday morning to let them know as a heads up and ask if there were recommendations on what to do for it since we are looking to trade this car in and whoever talked to me, again acted as if it was an annoyance (they did offer to "wipe it off" if I brought it in).So as a tldr; I can look past short/rude service and I can look past not receiving a complete service that I asked for but you never know who is looking to buy a car in the near future. I know my review doesn't matter in the masses of people Ford City serves but, I hope this will at least reach the correct person.Original Review:I recently had work on my Ford Five Hundred (2005) and felt very well taken care of. I brought my car in after hearing some weird noises and they were able to distinguish the problem with me only waiting about 45 minutes to an hour. One of the service men (can't remember name) sat down with me and went over what they found and we scheduled an appointment. I dropped my car off on the appointment day, used the complimentary shuttle to get to class, and not even two hours later they called to let me know it was finished. Did they charge me more than a local garage would have? Probably, but they also have certified mechanics that work quick and resolve the problem. As a female college student, I felt respected and very well taken care of. As long as I live in Champaign, I will likely use Ford City.

  michael parsons
3 years ago
I brought my old Ford Ranger in for a regular service and to install a new battery. These things were done well and the masking and social distancing went smoothly.But two complaints. One is that it took three days to get the truck back. The promise was to return a phone call to me when it was finished. There was no phone until I called on the third day.The second is that i asked for a new handle /knob on the temperature control, which is now missing and stuck at the highest temperature. I was told you would get one from the Parts people. I have no info about i and think it was never ordered.In general, I do like Ford City and have long been a happy customer.Michael Parsons (not Pairspns).

  Jerry Stafford
2 years ago
Our salesman and financial manager were extremely helpful and courteous. It was a pleasure to business with them. It was our best car buying experience working with them. I would recommend Champaign Ford to anyone wanting to purchase a vehicle.

  James Craig Fanning
3 years ago
I was reluctant to write this review because I work for a competing (non-Ford) dealership. But I understand the value of online reviews and when someone does this good they should be recognized.We had a problem with the SYNC radio and display. On the first visit they diagnosed the problem as 1 part and we crossed our fingers that it would not need the second part. When they did the repair, sure enough we needed the second (radio) replaced too. Nick gave us the bad news and compounded our troubles with the news that the part was on 2-3 week back order (ugh...no radio and no bluetooth for 2-3 weeks.)Nick did offer us the use of one of their vehicle and even had it delivered to my work before I left...life with 2 active kids just got better. Thank you Nick for all of the help.Oh yeah , the part came in about 10 days later and my car works perfect again.

  Patricia Brown
6 years ago
I had a low tire and pulled into the dealership at 6:55 p.m. Two salesmen came out to check my tires and had me pull into the closed service department where they put air in all my tires. I was able to return the next day without having to have the car towed in. I appreciated their help. While waiting for new tires, the one noticed me and asked if I had been able to make it back in without any problems. He also told me to let him know if I needed anything.

  Lyndon Barrows
2 years ago
repairs were professionally done, and communications with mewere prompt and courteous. I've been taking my F150 to these guys forroutine maintenance and repairs for years. Always do a great job.

  Dennis Helka
4 years ago
I dropped my Explorer off for a quick oil change the night before. The service department was able to work it in first thing in the morning and my vehicle was done way before the time I expected which was great. I have all of my vehicles serviced at this location and they always complete the work correctly and efficiently.

  Ronald Brewer
5 years ago
Derek and Don are fabulous. I can always count on them for whatever work needs doing. The work will be done promptly and perfectly. On those occasions where their work was perfect and the car was not they continue to be perfect professionals. They let me know very clearly what is going with the my truck and what they must do to make the truck run like new. If all corporations had the integrity that Derek and Don offer then the automotive industry would not be looked upon as a difficult place to do business. I find working with these two professionals to be fun, professional and rewarding. I cannot thank them enough for their help. One of the main reasons that I continue to come back to the Ford family is that I have worked with Derek for over 10 years and he has never let me down. Don has taken the ball over the past 5 years and never misses a beat. I will tell you the my new technician Kevin is about the best surgeon that I have every allowed work on my truck. I am a bit picky and he preforms work precisely, efficiently and expeditiously. The team that take care of me and my truck are the best in the world. I cannot thank them enough. Thank you! From the bottom of my heart thank you!

  Danielle Strickland
5 years ago
EDIT:A couple days after posting my review, I was contacted by Derek Scroggins from Ford City. He informed me that he pulled my records and found inconsistencies with my past 3 reports and that he would like to get to the bottom of why there was such variance in my reports. He offered to do a full inspection of my car and give me a car to drive at my convenience, free of charge. After re-inspecting my car, it was determined there was a combination of factors that led to the events that happened during my last oil change. I appreciated the effort they took to figure out what was going on and the lengths they went to remedy the issue.ORIGINAL:I've been going to this particular Ford for around 4 years now and after my most recent visit, 2 days ago, my suspicions about this place are confirmed. I regularly get The Works oil change, which includes the following: Tire Rotation and Pressure Check Brake Inspection Vehicle Checkup Fluid Top-Off Battery Test Filter Check Belts and Hoses CheckThey then provide you with a sheet with a diagram marking what they filled, didn't fill, what needs to be changed, what will need to be changed soon, and what's in good condition. I look at my sheet every time I go, which is once every 2 months. There have been times where I noticed everything is marked green, even though the previous time they were yellow. I noticed my wiper fluid needed to be filled soon after I had received my oil change, even though they claimed to have topped off my fluids, I will have issues with my car prior to bringing it in that they should notice during inspection that is never addressed. Most recently, after my oil change they told me my brakes and brake pads on my back tires were non-existent and metal is scraping metal and that they needed to be changed very soon plus new rotors because of the scraping. This is infuriating to me because when I got The Works 2 months prior, I received no indication or communication my brakes were at that level and needed to be changed. There is no noise coming from my car during braking, so metal is not yet scraping metal. I'm convinced they are using deceptive measures and scare tactics to scare people into paying them to fix things.

  Hyokyung Lee
3 years ago
Clean facility with excellent service! I've visited 10 times and they forgot to wash my car only one time. When I visited to fix my driver's seat plastic trim, they even vacuumed and washed car. The waiting area is as good as 5 star hotel lobby so I'd rather wait there than ride back to office. Free coffee is also provided in waiting area. They also honored expired coupons. Their service advisors are always sincere and honest.

  Mike McCoy
3 years ago
We are traveling from Wisconsin to Florida. Our 2017 Ford Expedition lost AC en route. We stopped by this dealer at 1pm for service. I was treated rudely and told there was absolutely no room in their schedule to check on our problem. Their only advice was that I google other ford dealers along my route. Wow...like I didn t know that. First impressions are the lasting ones. This management and service team needs to read the book Excellence Wins and implement some customer-first practices.

  Raptor_Toes
2 years ago
Worst dealer in all the USA. Nothing good to say, no help, rude, nasty, so bad I am trying to get Ford to remove there ability to sell Ford's. These people are what's wrong with the world. They so awful don't break down and need a tow there, no one in 100 miles will tow you there. They cuss at customers, and throw keys at you. I'd buy any other car just to avoid. Zero stars

  Steve Hong
5 years ago
First time owner of a Ford vehicle. Went for my first oil change and found out the first one was complimentary so that was a great surprise. Service was friendly...I was greeted as I came in and drop off was easy. They called me when the service was completed. Overall, great experience and look forward to using them again in the future.

  rpbcm payne
5 years ago
We came across the dealership just by chance. On a 15 hour road trip we stopped at a gas station on the highway and the expedition would not start. With only 30 minutes to closing everyone on the phone was very kind and helpful. John in service sent a courteous shuttle to pick up the wife and kids and take them to a hotel near the dealership while I waited on the tow truck. Tom the shuttle driver was so nice and made the wife and kids feel safe and helped them get checked in. The next morning Tom was so great to keep us informed and helped out to get us back on the road. The device was great the prices was reasonable especially for a dealership. We will never know if another dealer would have been as nice and fair with out of state people but this dealership definitely earns recognition for going above and beyond.