AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elwyn Aureate
2 months ago
My car battery died due to the recent cold temperatures. I called around and this was the only location able to get me same day service. After work, I got my car jumped and stopped by. They still had the battery held for me. It was installed and I was back on the road in no time.

  Anthony Green
a month ago
Staff are well informed and willing to put forth that extra effort to insure the parts are correct

  Silva Lynn
6 months ago
Went to get my battery tested and ultimately replaced it. The guy who helped us was super chill and helpful. Much appreciated. :)

  Matt Liedman
2 months ago
Excellent customer with customer they go beyond their job

  Rose Paul
a year ago
The store was easy to find and the layout made it quick to find what I was needing. The man at the check out verified the part was correct, it wasn't so he grabbed me the correct item. Them sent out another associate to help me install it on the car. Unfortunately that associate that first walked out with me gave me the silent treatment, I'm not sure what I did to him. I apologized but still I got no response. I offered to help and got no response and then he just walked away without a word. He came back and then walked away again. He returned with another associate, and again I apologized, the new associated was kind and responded to my words. I'm not sure what was wrong with the first guy but everything else about the visit was fine.

  Jordan Jones
3 years ago
The employees at this location are always very nice, knowledgeable, and explains your options and pricing. Most recently, Farid was able to test my car battery, find a reasonably priced new one, and replaced it all in about 15 minutes. It was an excellent experience. Will be returning!

  Marisol Serrano
a year ago
Ladies (or anyone who might not know much about cars) don t go here and don t trust what they tell you. Always get a second opinion. Here s why:My battery died after a few weeks of freezing cold weather so I came for a trade in, and then they said that there might be an underlying issue with my alternator. Although they originally told me they could NOT test my alternator right after a new battery was put in (because it could give an incorrect result) they proceeded to do exactly that after the manager came out and whispered into the ear of the employee that was helping me. Wouldn t you know it, they said my alternator was bad and immediately tried to get me to spend over $500 on the part and a mechanic that they claimed worked there and that could replace it for me. The next day I went to O Reilys and they told me my alternator was FINE. I might not know much about cars but I know when someone is fishy.

  Matthew beakman wisnewski
6 months ago
Not happy at all replaced battery with one with a loose post in it after buying one. 2 months ago. Now my van is dead an left me unable to make money being self employed an on disability you guys got me messed up

  Jessica Barber
2 years ago
Rich was very informative and helpful! Great employee. There was a teenage boy who first rang me up who was very rude, but my experience was fortunately redeemed.

  Margaret Mineo
4 years ago
Walked in today to find new windshield wipers not knowing anything about what I needed. I was immediately asked if I needed help. The man I talked to was very kind and got me exactly what I needed. He also helped me put them on my car when I mentioned I had no idea how. Great people!

  Karli Oxford-Jordan
4 years ago
Mike helped me out this morning with my windshield wipers. Not only did he talk me through the price/quality differences, but he also made note of a rebate opportunity when I was down to 2 choices. Mike also double-checked that the rebate would work when he noticed that it printed incorrectly. Really appreciated his attention to detail. He also went above and beyond to offer to install them for me, and walked me through the process. Thanks Mike! (Give this guy a raise)

  Kenneth Wells
2 years ago
Got break pads without rotors. I realized I needed rotors and had to go back. One in Urbana didn't have them so I had to go to another. He still have me the bundle price, saved me about $70. I appreciate it.

  WILLIAM SIDELL
a year ago
311 E University Ave, Champaign, IL 61820 Store CROOKS! I purchased battery 5yr warranty. was few months old. Kept going dead. Would NOT REPLACE. I Replaced Working now.**Received email from AUTO ZONE OWNER? wanting info. It's all right here. I had the Receipt, Repair shop said was battery. RURAL KING SAID BAD BATTERY. Auto zone SAID they tested was good just needed charged. Would not Honor replacing battery. I Purchased another FROM RURAL KING battery has worked fine since replacing. It has been some months since this happen I wanted be sure before writing a bad review...

  Chris Cervantes
5 years ago
I generally avoid places like this because I assume some pushy salesperson is going to try to upsell me something; this could not have been further from the truth!The guy who helped me out was laid back and knowledgeable, and when I bought the wrong part (totally my fault for thinking I knew what I needed) he refunded my purchase and made sure I got the right part that time.

  Tasha Recio
2 years ago
Went in with battery corrosion issues. Wonderful guy named farid met me, braved the emmense heat and humidity. Helped me install a new duralast battery, thank you farid for helping get us on the road and thanks for making this battery swap more enjoayable. Everyone to here if ur having a bad day with your car, these fine folks will help set your day straight! 5 out of 5 !

  Edgar Cuevas
4 years ago
Honestly these guys are pretty great! They help you out with figuring things out from your manual and do a great job at explaining the dangers of doing different things. Awesome service and chill dudes (can't remember their names)!

  Y. Isaac
7 years ago
The "customer service " that I received from Chuck was deplorable. I went into that store at 7:30 p.m. to have my battery tested. He actually told me that it was "too dark" and "impossible." He complained about the other store sending me to this store, and the fact that he was there alone. When he finally mentioned his manager, he said she was "probably in the bathroom." He was uncouth, unprofessional, rude, and condescending. The manager had absolutely no problem testing my battery and was done in less than 3 minutes, although I had been waiting approx 20 minutes. And even though she said that she would address his behavior, I got the distinct feeling that she could care less. I will never patronize that store.

  Christine Rosemary
4 years ago
I love how they help you install bulbs and other items you buy there. In the past they've put in a battery and wiper blades for me. Canton helped me out today and was super helpful and friendly!

  Mindy Haile
5 years ago
I had a problem and called. Chuck Mercer was the one to answer, and could not have been more helpful. I had limited information to give to solve my problem, yet Chuck was so knowledgeable he was able to research, and solve my problem! Chuck was so polite and curtious. He had nothing to gain helping solve my problem, yet he treated me with the same respect he would any customer. Thank you so much! (2002 envoy with wrong yr 2004 parts.) You are the best!

  Kaitlyn Miller
a year ago
The front desk is always helpful. They are always willing to help when reading a code and next steps after.

  Terry Goode
5 years ago
Have had to have two turn signal bulbs replaced in the last month. They are awesome! Love how nice everyone is there and eager to help. THANKS!

  Desirea Julissa
2 years ago
Came to purchase a headlight for my vehicle. Scott assisted me with the purchase as well as installed the part, which saved me $$. Thanks so much sir. Great people at this location.

  Mickie Phetchareune
11 years ago
I purchased new windshield wipers and had one of the employees install them for me. I watched him replace them and he did it so quick that one of the wipers lashed back on to my windshield. I didn't realize that my windshield cracked until I drove off. I am super upset that he just walked off as if nothing went wrong. Autozone did pay for a new windshield but I've had to deal with so much BS to get it replaced.

  Jeffery Graves
3 years ago
I just had a tail light go out and the worker was very polite and promptly took me out to replace it immediately. If you re in the area and need assistance I definitely recommend you stop here!

  Dr Bee
9 years ago
Today, Dec 13, 2014, I was in search of some metal brake line to replace failed corroded bits in my twenty year old auto. The very moment I walked through the Autozone door, a very pleasant woman greeted me to ask how she could help. Very quickly she found the parts I needed. Back at home, the parts she had selected turned out to be exactly correct. Job done, and now the car has restored brakes. I only wish all of my auto parts shopping adventures were so professional and efficient. Highest recommendation.

  Adrian Pelayo
a year ago
Terrible customer service, 6 men didn t even ask if I needed help finding something waited 15 mins in line only for a young lady to come in and they asked her if she needed help and even checked her stuff before me in front of my eyes will not be coming back

  Patrick Bigoness
2 years ago
Went in for a break light and turn signal to be replaced. Tyler helped me get it done in less than 5 minutes and then helped the another gentleman push his huge pickup truck onto a tow rig. Someone give this guy a raise!

  Jared Fligelman
a year ago
Fast and easy service, swapped my battery out and were super helpful

  Kota Bear
3 years ago
I really enjoy this autozone! I've come here multiple times with my vehicle and they have always been insanely helpful, especially today, where Scott helped me with my dead car battery.

  Anna Lifschultz
5 years ago
Staff was unfriendly and unhelpful. The man at the register said can t you see I m on the phone . I just wanted to buy some oil, but I guess I can go to Walmart where I m anticipating unfriendly staff.