Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bonita Bear
2 months ago
We visited the Advanced Auto Parts, at this location. I was concerned about entering the store at 8:00 p.m., to have our car battery tested...when the store's closing time was 9:00 p.m. My concerns were quickly banished when the Store Manager, greeted us and checked the battery without hesitation! We were in awe of Justine's knowledge and handling of the test equipment. Her explanation and diagnosis of our car battery's condition was much appreciated.She delivered excellent Customer Service!

  Sikkibahm1899
10 months ago
Great service, got a battery there today and Randall (I believe that was his name) installed it for me. He went above and beyond, cleaning the corrosion off both the connectors and the metal support bar and replacing a bad nut as well. Fantastic help, will definitely be coming back again next time I need any car parts.

  Nigel Yin
4 months ago
The female clerk with the glasses working on 12/20 went above and beyond. Great job

  Moose Splatter
4 months ago
They don't even know how to work their own devices.

  Richard Flanagan
6 months ago
I love their flowmaster FX mufflers they always have one in stock when I need one.

  Mymy Gnahor�
7 months ago
I got my part and have my car door fixed...thank you guys

  Jakob Stroud
5 years ago
Decent store, I ve bought Xenon headlights from this establishment and the guy who began to help me was great and explained each different headlight i could want until another guy came over and overtook him began talking to me, this guy is the issue, I don t recall his name but he is always wearing a Bluetooth earpiece and has something negative to say and is not very friendly AT ALL he definitely is no good in the customer service department but he will at least do his job. I have since had to replace the headlight due to a manufacturing issue but i was able to still claim the warranty and wasn t a huge deal, it was not the establishments fault but still wasn t happy i was going to have to replace them after 2 months of purchasing and installing them. All the staff is relatively friendly except that one guy, consider taking some customer service courses and my reviews may be different.

  Jasmine Cuasay
3 years ago
Went here to pick up a package,, they were nice at keeping me updated when I called about it and that's why I gave them some stars. When I went in to pick it up however, I felt very unsafe- all but one of the three workers were not wearing their masks. There were also customers coming in with no masks. Not a comfortable place to be in!

  Penny Russell
2 years ago
The guy that waited on me was not friendly at all. I said I needed to replace the light bulb in my car/ turn signal, could someone put it in for me? He just says no we can't do that I was like they always have helped me before? He's just staring at me.I was like well if you can't help me I'm leaving! He didn't say sorry it anything..I went down the street to AutoZone & guess what? That young man was more than happy to help this old lady!!

  Kelly Dougherty
9 months ago
Very helpful employee, and didn't try to push what didn't need for vehicle

  Julie L
a year ago
This store is reliable, the Urbana store is not reliable in providing the correct parts. I have gone here to exchange the wrong ones, thank you!

  Alex Farthing
5 years ago
Staff were super helpful and even helped us after the store was closed on their own time. That's the kind of customer service experience that keeps you coming back. I hope that i find one as good when we move to Florida.

  fransz murphy
7 months ago
Parts were there as ordered. Great staff

  Glitz Shopper
6 years ago
We are from out of town and our muffler had fallen off. The shops were all closed. We were lucky enough to run across this gentleman who had no problem coming out to help us. Thanks J. Shaw for helping us out! Greatly appreciated.

  Colleen Bezich
a year ago
Very very helpful people I had a really good experience there they really try to help me find the part I needed for my cap

  Steve Windsor
9 months ago
The gentleman was very nice and helpful. I appreciate him very much

  Jonathan Larson
5 years ago
Great service! I was only looking for a replacement headlamp, but the staff was able to look up the correct bulb and I was in and out in less than five minutes.

  Parker F.
4 years ago
Got treated like I was stupid. My friends have experienced problems with before aswell, don't waste you're time coming here drive the extra couple mins and go to O'Riley way better service and lower prices to but if you go to advanced anyways don't say I didn't warn you that they are fraudulent and extremely unprofessional and disrespectful.

  Cold Management
5 years ago
Auto Parts Advance is a good store, they got men in there with the advise on car parts and fluids, their computer tells you where anything can be found, their willing to ship to store nearly whatever is not in store, at no cost to you. Good location.

  David Andrew
4 months ago
Fast and friendly service

  Mr. Gayhart
4 years ago
Always great service and they look up any parts you may need. Very helpful too for people like me who are car illiterate.

  cmf federhart
2 years ago
friendly, professional staff. installed my new battery and answered all my questions. great service.

  Loubar (xXx_THE_ELIMINATOR_xXx)
3 years ago
Really friendly and helpful.Helped me put in a battery that the Urbana store wouldn't do that literally took 5 minutes.

  david mccleary
2 years ago
Helped me find what I needed. Very fast, friendly, and priced right. When I need another part, I'll be back

  Dawn Renee
4 years ago
When you can walk into an auto parts store without knowing the name of the part you need but they figure it out anyway grants them a customer for life!! Saved me more than once and I appreciate it!!

  Mike Mcconaha
3 years ago
The young lady lead me right to where i needed to go. Very helpful and friendly.

  mfleet 78
2 years ago
Courteous service and the part i purchased was much cheaper here than at Autozone. Thumbs for that one

  James Johnson
3 years ago
Ok so i am here and its closed had to walk some where els to get a part i needed i like this place so i give u 3 out of 5 i was not the only person that was not happy last night

  Billy Warren
3 months ago
Very helpful!

  Ted Myhre
2 years ago
It is evident that their on-hand inventory of several items is diminishing but I got what I needed this time and since exert advice to go with it.