AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R C
5 months ago
Very helpful, no problem with a return. I bought an extra part just in case I needed it. I would have the part in hand to fix the vehicle completely.. This would save me time and mileage back town. A day later I returned the part I didn't need after all. Not touched and in the box for a refund. No problems at all..

  travis Tull
2 months ago
I went to Autozone Sunday morning my truck battery was about dead. I told them I wanted a new one, and they offered to test the old one for piece of mind I just bought new. The guy helping me was great he got me all my available discounts, and then installed the new battery. This is where I'll go for all my automotive needs in Centralia.

  Lila Freislinger
a week ago
Always a good place for auto parts. New battery installed and windshield wipers replaced.

  Jakob wheelhand
a month ago
Staff was friendly and helpful they had exactly what I needed

  Brenda McCoy
4 months ago
Went for new battery got good service but refused to help change it out for me satisfied but unhappy with no help I m older amd its hard for my arthritic hands to function was able to change it myself

  Carl Ferrari
a month ago
How sad is this, I'm at the AutoZone in Centralia IL @ 9:30 AM Sunday morning and the doors are locked because the manger has not showed up yet to unlock the doors.

  Donald Cooper
6 months ago
Staff very un knowledgeable. Tried to sell me something I didn't need instead of what I went in for. Didn't even look up the right Section. I needed a tail light bulb he was looking up brake assemblies. Said the heck wit that. Went to Walmart got what I needed

  Jeffrey Offill
10 months ago
AWESOME EXPERIENCE...Had a flat tire on my deere zero turn, went to get tire plug kit to fix it. Jacob met me at the desk I explained my situation and he helped me find what I needed to buy as well as using his air and his plug to fix my tire. Excellent service and super helpful, big thanks to Jacob and his company!!

  richard daniels
5 months ago
Best place to have minor work done on your vehicle, lights, wipers, etc. Bill is the man to do the job!!

  Lyndsey E
2 years ago
Our bottom shield came off and we drove all the way to centralia auto zone where Kendra and Tina were kind enough to zip tie our bottom shield until we could get to our Ford provider to get it off. Loved how kind they were and how they quickly helped us!!

  Theresa Eickelman
10 months ago
Hi my name is Theresa I am older and was having problems with a truck I called to speak with Devon he told me to bring it by so maybe auto zone could help me out he was a very nice person he helped me and my son out by telling me about things I didn't even know. You did a Great job. Thank u

  Andrew Riley Curry
6 months ago
Great Staff! Very friendly and professional! They really know their stuff!

  Scott Spenner
5 months ago
Employees are always kind and willing to help.

  Madi R
2 years ago
I had a wonderful experience at this AutoZone location after my car had developed an issue. I was an hour away from home when my car became really hard to drive and started smoking. We barely made it into the parking lot, but when we did, my sister and I went inside to learn how to fix the issue. The store manager Kendra came out to take a look at it and saw my belt and a pulley needed replaced. She called to see if any of their recommended shops were open to repair it but all of them were closed. Kendra then motioned for us to come inside. She began to tell us the parts we needed and offered to help us change them out. The other two gentlemen working while we were there helped as well. It was a tough job, but after about two hours they were finally able to get it all changed out! Kendra had stayed after her shift ended to change the parts and the two gentlemen went out of their way to help as well. My sister and I were so grateful for their kindness and hospitality, as we were incapable of changing the parts ourselves. We appreciated all of their help today, and made it home with their help!

  Jordan Curry (JC)
8 months ago
Angela is by far the worst addition to this team.Awful customer service and incredibly rude.If i could give 0 stars I would.

  Amanda Beard
2 years ago
Very awesome service everytime I'm in! The manager (Kendra) is always incredibly helpful, explains things so I can understand (without feeling stupid), & obviously runs a tight ship with how efficient her team is. Thank you!

  Shannon Simon
a year ago
Great friendly service. Pre order online and it's ready for you when you get there. Only getting 4 because everyone has to have room for improvement

  Jeffrey Miller
3 years ago
Andrew, the store manager, knows my full name and greets me every time I enter the store. He always treats me great and goes the extra mile to help me. He is one of the main reasons I am a loyal Auto Zone customer. He has passed on his customer service skills to his employees, so even if he's not there, service is superb. Keep up the great work!

  Jay Malani
a year ago
ALL nice guys! Ran into a problem and they didn t hesitate to go the extra mile to fix the issue! thanks again Justin and Josh!

  Jeremiah Stark
3 years ago
Went to return an online order Core and they could not take the time to figure it out. The 1st counter guy was great , the manager however didn't want to take the time to worry about it. Took the core to another auto zone and got a return in 5 minutes and was gone.

  Lisa Gibson
4 years ago
Andrew is the car guy to go to. He's the manager I believe. He talks to you like a friend and not as a customer. He never tries to force a sale on us. He does recommend things and so far I love his recommendations. I love the sales they have too.

  bill sr
5 months ago
Your sales reckless great answered every question I

  Teryn Raye.
3 years ago
Friendly staff. As soon as we walked in we was greeted and asked if we needed help. The lady looked up the radio installation kit they had it in stock she even walked out and grabbed it off shelf for us. Good environment

  Calista Abel
a year ago
Both the manager, Bill, and the young man, Colton, who helped replace our battery couldn't have represented Auto Zone in a better fashion! They truly deserve raises. They worked very hard for about three hours to assure that we would have safe transportation the next day to an out of town Dr's appointment. My husband is a diabled Veteran in a wheelchair and that battery had fused itself to the inside of the truck...there was no way he could have taken care of it. The people who live in Centralia are extremely blessed to have both Bill and Colton working for a company like Auto Zone to assist them in an emergency.Thank you both so very much...when we needed Angels, you were there! Auto Zone upper management...please take notice and award these two workers!! Calista and Mike Abel

  Frank Szarek
3 years ago
Great service! Friendly employees! If they don't have the part you need, most times they can have it early the next day. Look forward to continuing my business here!

  life less
4 years ago
Good and helpful service. Update 2020 by far the best place to go if you need help! Alternator went out they help me get a new alternator under the warranty my battery was dead they actually want as far as coming to help me with the battery and taking it to have it charged so if I could I would give them a 10 star inside of a 5!

  T D
3 years ago
I went yesterday 10/8/2020 to order a belt tensioner I showed her exactly what I needed she still proceeded to order a water pump kit. So I had to wait for the wrong item. Than reorder the right one so it won't be in until 7pm tonight. So now I can't get to my job in St Louis now I'm out a lot of money from not going to work. They need to hire people who have car knowledge. If Andrew was working yesterday I would of had no issues. He is the only one I will deal with from now on

  jason Pinkston
9 months ago
Staff was great, store was open when I needed break parts! I'm illiterate when it comes to car parts!

  Tommy J Klug
6 years ago
Easy prices and always have your part in stock ready to go to fine-tune your vehicle

  Devon Young
3 years ago
I always go into this Auto zone and they greet me with good kindness. they ask what part am I looking for and they always find it quick and very efficient check out for all of my items at the checkstand. Very Royal service employees.