NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anns Khan
a year ago
I have bought from this store a few times in the past. The parts are good and I don t usually complain. I ordered rotor s online and it wasn t giving me an option to pick up in store. The rotors arrived(shipped) next day and the box was broken and the rotor was showing. It also had marks on it. I bought the premium rotor with coating on it so I called the store and told them I wanted to exchange one rotor. He checked the inventory and told me to come. When i went the older guy told me there is nothing wrong with the rotor. Then after a few times of repeating the same, he told me he doesn t have the part in-store. Then when I told him I confirmed before coming he told me he cannot exchange because there is nothing wrong with the rotor. I told him I don t feel comfortable putting something I paid a premium for that has scratches and the box is ripped. He refused to exchange it and told me we don t have it in-store. I told him to return it then because I did t want to keep it anymore. He was refusing to return it too. Saying your issue is with ups. Bro like wth. I told him of my right to return within 30 days and then he finally asked for the receipt. I was so upset at that point I told him to wait a second. I went to the car got all the rotors and told him to return them all. He silently went inside and got the replacement rotor and only said have a good night. Worst customer service. The guy lied to my face and was rude. Never going back.If it s perfectly fine please put them on your car.

  Rasul Hata
4 months ago
Always helpful, best local parts store for me well organized and knowledgeable people.

  Alan Barnes
9 months ago
Terrible service here, stood first in line for a half hour waiting to check out and had to leave before being helped. Employees here are completely unresponsive. Better off going somewhere else.

  Dan Deeter
10 months ago
The staff is very helpful when you are looking for replacement parts. They seem to have more parts for my old truck on hand opposed to 2 other stores .

  robert bruce
5 months ago
...minimal customer service.Some staff lack listening skills.Sucks up money, without true knowledge.

  BA LoD
9 months ago
Jim at napa was able to help me find a part that no one else could. Nothing but the best service received and extremely prompt

  Andr�s Marquez
4 months ago
Sistem was down couldn't buy what I needed it.

  Art Buehring
4 years ago
I wouldn t have given evenOne star, but wouldn t let me write anything, so I reluctantly put . Went toGet battery checked and needed a new one installed. They don t install! And when I got back to my car, it wouldn t start. I went back in and asked for a jump. NOPE, they don tdo that either. They performNo service (that s an understatement!!). And hetold me they sell battery chargers. My son came and gave me a jump...and I headed to a different autoParts store who took very good care of me! I won t be back at Napa.

  Scott Julio
5 months ago
Great warranties good people

  Rick Hooper
6 years ago
Went to this NAPA location today, and as a result I'm finished with NAPA nationwide. Stood waiting for 2 employees to get off of the phone for 5 minutes before someone could help me. Then when it was my turn they continued to answer multiple phone calls like I was a ghost. To the big mouth employee with tattoo's and earring who tried to intervene in what was none of your business because you don't understand a healthy boundary - You will always be a worker rather than a business owner because you haven't figured out the most important customer is the one in front of you.

  Paul Covello
a year ago
Very helpful staff, quick in and out , appreciate that when you're super busy and have a lot to do.

  SilverStatefreightinc
a year ago
I can always count on these guys for exceptional service. Very knowledgeable and always reliable. Thanks again

  Gabriel Cardenas
4 years ago
Good quality and good prices. If they don't have the part in stock, they request it and shipped to your local store. The staff at Carol Stream is always welcoming. Buy online, pickup and pay at the store.

  arthur schwaegerman
3 years ago
The people were friendly and they went out of their way to help me get my plugs the one store didn't have it but he made sure the store near him had it so I was able to get the plugs then really really went out of the way thanks keep up the good work

  Thomas (Junior)
a year ago
This is my new favorite part store. Given out that old fashion service. That's not something you find in 2022.

  Bektosh Fozylov
5 years ago
I ordered the brake pads, but arrived a little used, I returned to their back to them this is not like it, they again ordered but with rung parts number . I know that this was done intentionally,for that brake pads I run 4 times to the store, Store is ok, but Scott is lazy guy.

  Matthew Sall
4 years ago
Helpful staff, always willing to look into the parts you are looking for to insure you get the right thing. A few of the parts I have needed are not in stock but they typically can get them in by the end of the day.

  Ed Partyka
5 years ago
knowledgeable and friendly staff that go out of their way to help you. They exceed my expectations every time I go in there.

  Steve Cole
4 years ago
Nice guy listened to what I needed and walked me over to where it was on the shelf. Didn't try to sell me something I didn't need or to get the most expensive it.

  george bonner
2 years ago
good service,good advice ,and they have parts for old cars which helps me keep my old hot rod running

  Angelo Hernandez
6 months ago
Very bad customer service

  Victor Gonzalez
5 years ago
Very helpful employees. Great store they have everything I need when I need it

  cesar L
a year ago
Real nice place to get your parts and real good parts 5/7/22

  Tim Sprandel
4 years ago
Store was very neat and clean. Friendly staff and a good sale on screwdrivers.

  Ph
6 years ago
Dan was so helpful, I bought a caliper 3 yrs ago and misplaced the receipt so he searched by part number for the vehicle, found it and issued me a warranty.

  David B
8 years ago
They do not pull trouble codes from the computer. Every other major shop in the country does.

  Deldon Miller
4 years ago
Good service, friendly attitude, however prices are higher than expected.

  Zack Neiweem
5 years ago
They are very helpful and get me what I needed for my car.

  B. Fortenb
4 years ago
They have very good service besides the auto parts you need

  Rita Marsical
4 years ago
Great services always find the best quality parts!