Hawk Ford of Carol Stream Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Heywood
11 months ago
Let me tell you about these guys. I made a call about my car having problems and they got me in and diagnosed so fast it was amazing. Everyone there was consistently friendly, while doing their best to keep me informed of the status of my vehicle.I've had experiences at other places where it seems like the workers don't want to be there, don't want to be dealing with customers, would rather be doing anything else. Not here. These guys are amazing. They make you feel like your car is in good hands.Services: Vehicle Inspection, Auto maintenance

  cris c
10 months ago
The staff were excellent, very professional and friendly. I was told my truck would take 90 minutes and it was done in less than an hour. I opted out from. Getting my truck washed but the fact that they remembered to ask me was nice. The waiting area is comfortable and the free coffee is a nice touch.Service: General repairs & maintenanceService: General repairs & maintenance

  Maks Dear
2 years ago
terrible service. I complained to them about the noise from behind. I myself found the problem and came to them to check this node. I said they had to get the car up and spin the wheels to 50 mph to hear this. They said they had done a road test and heard no noise. When I told them to lift the car and do the test again, they replied that they had no free lifts. But I had appointment!!! I said I would go home and bring my jack and rear axle stands and show the noise. After that, their team leader came out and began to say that they could not use my equipment for testing, and they also did not have free lifts. Avoid this awful place!

  Jenny Tracey
10 months ago
I went in for a free oil change and they said I needed new tires and breaks. Which neither were needed! Just trying to make more money off people. Who can't afford the dealership prices. They should focus more on better customer service vs putting more money in there pocket. When I arrived to get my car I was not greeted by any staff member they were with customers but a simple we will be right with you would have been nice. Even one of the customers suggested to take care of me first.Service: Oil change

  Jason Berry
a year ago
I was very satisfied with the routine maintenance the staff at Joe Cotton performed on my vehicle. I have been going there for years and have always been treated well. They are very good at keeping me informed on the my vehicles progress. I highly recommend Joe Cotton for any routine service.Service: Auto maintenanceService: Auto maintenance

  Ted Kitch
a year ago
First time ever being at Joe Cotton Ford. I went in for recall service and I was very pleased. I arrived shortly before they opened to drop off my vehicle and the technician helped me anyways. I needed some clarification with what the recall covered exactly and the technician took the time to answer my questions. Service was prompt and the communication with them was excellent. I will definitely be using them again in the future.Service: Auto maintenance

  Helen Brooks
a year ago
Absolutely fabulous! They were so easy to work with!Quick hassle-free check in and pick up,quick turn around on the repairs,repairs make the car run like a champ, repairs were covered under my extended warranty, courteous and helpful staff (rare these days!), just an all around great experience! Oh, they also gave my car a quick wash and did my windows! Excellent!!Service: General repairs & maintenance

  Bernardo Mendoza Jr.
a year ago
I contacted them to see if they had a part that everyone had told me they couldn't get. In one day I got a call from Jordan in service telling me that my part was in. When I dropped it off I was contacted within 3 hrs to tell me my Explorer was ready. They are nice and fast.Service: General repairs & maintenanceService: General repairs & maintenance

  Austin R
a year ago
Overall very pleased with my experience here. Zac was extremely accommodating, both time-wise and financially, making special arrangements to have my truck in and out in one day. Really enjoyed the customer service overall from all employees and will certainly be returning for all my vehicle needs.

  Renee Steele
a year ago
They're scheduling system needs to be looked at. I had a 9:30 appointment to have my tire looked at, there were 10 other 9:30 appointments. I waited 2 hours for a simple tire repair. Someone needs to repair their booking system please. I've gotten over six cars from this facility and have been very happy with them. However, the service department scheduling system needs help.Service: Tires

  Michelle McDonald
a year ago
Very friendly service and car dealership overall. Oil change was done in a timely manner and was so kind to give me a car wash. However, my apt was mainly for the recall on my car but was not informed over the phone a week prior to making the apt that it would have to be worked no matter what. (Not just an inspection) Also, wasn't informed it would take 2/3 hours which would result in me having to drop off my car for the day. I was alone with my pet so I had no way of leaving the dealership. I unfortunately had to reschedule for the following weekend which is hindering my Birthday plans. The service gentleman (Sam) was so kind and honest about the timing and what needed to be done with my car the minute I arrived. Very knowledgeable and apologized that I wasn't informed of this when making the apt with a different gentleman.Service: Oil change

  Stephen Bauer
a year ago
The service department did an excellent job in repairing the problem with my transmission slipping! I was especially thankful that they performed the work under the power train warrany. I could see in the notes that the technician was very thorough in performing the repair and testing the vehicle. Also, Jordan was very professional and friendly while keeping me informed of the progress of the work.Service: Transmission

  sidejobbob
a year ago
Used this company partially due to having a little more trust that jiffy lube for oil change. Previously any time I had my car in for service they would wash it. This time they did not. I may look for another service center as their price has increased considerably. $100 for synthetic oil change seems a little high.Service: General repairs & maintenanceService: General repairs & maintenance

  Doug Tansor
a year ago
Not great experience this time. 2 hours wait with appointment. Then I ve had issues with a part under the vehicle falling off as early as 15000 miles. I brought in to dealer and all they did was try to secure it back up. It s a cheap styrofoam type cover to protect the underbody from debris. They didn t replace and not much longer within 200 miles it fell back down. Brought it in again and they just tried to secure it back up without replacing. It kept coming loose so I started to just crawl under truck and try to secure it. This time in they told me I need a new one and it would cost $220. I m like now you want me to buy a new one when I ve been trying to get it fixed since i owned the truck. I bought the truck brand new from the dealer and also purchased the additional extended warranty which the service man said it doesn t cover. I asked why and he said because the part breaks all the time and Ford doesn t want to cover it. I m like what? But you want me to buy a new part that always breaks? They didn t seem to really care about the part always breaking but somehow wanted me to buy a new one. I expected the part to be replaced since I ve had the issue of it coming loose from as early as 15000 miles in. I expected better service but like I said they didn t seem to care. Then tried charging me $69 for the works when their website advertises $59.95 special. He tells me I have to mention their advertised special or they ll just charge the $69?Again not great customer service.Would love a call to discuss further.Service: Oil change

  Cody Ellingsworth
a year ago
Took my new explorer in for its first oil change and tire rotation. While there Zac pointed out a knick in my rim that will now be taken care of at a future appointment at joe cotton. They were a pleasure to work with and got me in and out very quickly.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Justin Sanderson
2 years ago
Quality service. In and out. Fast and efficient. The technician Joseph fixed it right the first time. My service advisor Zac was very good with communication and letting me know what s going on and a timeline. Only place I take my vehicles.Services: Electrical repair, Air & cabin filter replacement, General repairs & maintenance, A/C installation & repair, Air conditioning, Auto interior vacuumingServices: Electrical repair, Air & cabin filter replacement, General repairs & maintenance, A/C installation & repair, Air conditioning, Auto interior vacuuming

  Ryan Hubert
a year ago
The guys here are friendly and courteous. They fixed my truck and got me on my way without any problems. I would recommend Joe Cotton Ford to anyone needind service on their Ford vehicle.Service: General repairs & maintenanceService: General repairs & maintenance

  Scott Toronyi
a year ago
Courteous, competent repair team. They addressed my problems and made repairs quickly. Zac took care of me in a friendly and professional manner. I will definitely return to Joe Cotton Ford.Service: Electrical repairService: Electrical repair

  Leo Penkala
2 years ago
I have used Joe Cotton Several times for various repairs or maintenance, they have always been helpful. Most recently I used them for a recall issue where another dealer was not willing to assist, joe cotton was very helpful. My service rep, Zac, kept me informed every step of the way and was great to work with.Service: BrakesService: Brakes

  John Tobin
a year ago
Was greeted by the service tech upon my arrival. Service issues were discussed and agreed to. Received a call during the service session for a couple of additional issues discovered. Agreed to the additions and picked up the vehicle at the agreed upon time. Staff reviewed the work completed with a thorough explanation. Very positive experience.Services: Transmission, Carburetor cleaning, General repairs & maintenance, Tire rotations, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  peewee 1280
a year ago
Zac did an outstanding job of keeping me informed and helping me with decisions on repairs. He s been a much needed improvement and the reason I ll be back. However, the one thing that continues to need improvement is the process for picking up your car. They made some good changes, but there s still no clear directions nor anyone to greet you. I literally felt like a ghost, as I stood there waiting for somebody to acknowledge my existence.Service: General repairs & maintenance

  Robert Schildgen
a year ago
One of the most hassle free auto purchases I ve made in quite some time. Everyone was very friendly, and very easy to work with. Will be purchasing from Joe Cotton again!

  Jason K
a year ago
Cat was in for a recall. They performed the work, did an inspection and found some other issues. I had them flush the transmission fluid and the price was good. Thank you!Service: Transmission repairService: Transmission repair

  Stacey L
a year ago
Zac was my service rep. He was very pleasant and professional. He even made me laugh as I was leaving. Getting maintenance done on your car can be so boring. I appreciate Zac for make it a fun experience.Service: Auto maintenanceService: Auto maintenance

  George Becker
a year ago
Michelle and the service team were very quick on our service appt. Our car had oil changed and tire rotation. We were pleased with this service and our car was clean and shiny upon return!Service: Auto maintenanceService: Auto maintenance

  Bill LaManna
a year ago
Booked an 11:30 appointment. I arrived 15min early and it took nearly 2 hours to get the oil changed. this service should never take that long. I did get a car wash which was nice but 2 hours was crazy.Service: Oil changeService: Oil change

  Fred Has
2 years ago
I would recommend the service department from Joe Cotton Ford to anybody. They were very knowledgeable dealt with the extended warranty company I did not have to. Zach took care of me. when they gave me the vehicle back it was washed and cleanedService: TransmissionService: Transmission

  Rick Posey
2 years ago
Oil change took 2 hours to complete and I had made an appointment, so it's not like i showed up unannounced. I also asked for my rear wiper blade to be replaced. After 2 hours and $98 later, while driving off I discovered that the old blade had been removed but they did not install a new blade. As a result, I had the metal arm directly on my rear glass. I had to drive back to have them install a blade. Not great service.Services: Wiper blade installation, Oil change

  Therese Murphy
a year ago
This business did a great job at customer service , diagnosis of my autos issues, and prompt repair. My car is running great and i am very satisfied. I highly endorse Joe Cotton Service Department.

  Kevin Wickey
a year ago
Really over the top service. I can not thank Zac enough for getting my car in and fixed the same day to get me back on the road. A+ service. Thank you Joe Cotton Ford.Service: TransmissionService: Transmission