Shelton's Towing & Recovery, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JunkinJames
2 months ago
Shelton's was very honest, and more than fair with me. They stick to their word and got everything sorted out quickly. To be able to say that is rare these days. I couldn't have asked for a better experience given the circumstances. They now have my business.

  Reeny V
3 months ago
Corey was wonderful helping me get my vehicle unlocked. Thank you! Your business is wonderful and I would recommend to anyone! Fast and friendly service.

  Angela D
2 weeks ago
Very friendly and very quick to showing up to getting my car off the side of the road. Also reasonable prices

  Alexander Schmidgall
7 months ago
Every time I do business with these people they treat me like garbage. Called them on a Monday and they told me they were too busy and they were quite Curt about it. They told me to call him back Wednesday so I did at 7:00 a.m. they told me that they don't do it business until 9:00 a.m. so I said okay I'll be out there. At 9:10 I wondered where they were at so I gave him a call. The guy tried to chew me out. By 9:30 a.m. they still hadn't showed up so I canceled the order and he told me that I was rude. This is after them treating me poorly on multiple occasions. I think they need a vacation or something. One thing's for sure it's the last time I call them.

  Daniele Loyd
2 months ago
We have a large family and we always use Shelton s towing!!! They are very professional and quick. I highly recommend!!!

  Catherine Fager
8 months ago
My car just stopped in the middle of the road. I was able to coast to the side. Called Shelton's. I have used them I'd say 15 years ago. I was not disappointed. They dispatched a truck. I only waited 15 minutes! Towed my car to.a local dealership and waited with me until my ride home arrived. Fast, friendly service, my go to towing in Carbondale area!

  Hannah
a month ago
Most honest and trusting tow company around. They work with people when needed and are beyond reliable

  Kenneth Lynon
7 months ago
Rude, Rude, Rude! Customer service is just a thing of the past. This guy got short with me for asking questions. The guy started telling me what I don t need after I requested my vehicle to be towed by roll off. Larry s tried to give them a referral. Then he actually told me to call Larry s back, smh not a problem. I would suggest using as a last resort, and even then I ll just wait till another tow company is free! If you can t talk to folks on the phone then I know the service would have been even worse. And as I see from their response these guys are dumb as a box of rocks. Still trying to argue their lazy point of view instead of learning and improving. I called another company and they came over, with the roll off like I asked, and towed my vehicle with zero problems. When your lot comes up for sale maybe I ll buy it! Just look at all the responses to bad reviews and you can see the culture of this business. Use someone else!

  Joyce Cato
a year ago
Shelton's showed up in a timely manner. He was polite and got me back on track quickly. The price was fair. I would definitely use their service again if needed.Service: Car towingService: Car towing

  Lindsey Alexander
a year ago
They kept our truck safe while they had it. I highly doubt any customer would speak a bad word about them. Very professional, honest and great people! Another tow company made a whole flat screen TV came up missing from our vehicle. But this would never happen here at Shelton's!! I recommend Shelton's to everyone!!

  Grant Longstreth
a year ago
I have a bachelors degree in Automotive, and Sheldon s towing was the worst towing service I have ever come across. Horrendous customer service, I would rather trust the government than trust Sheldon s towing. (I don t trust the government) if you are in Carbondale, you should call Larry s towing.I requested his service over the phone for my broken down pickup truck. I asked for a flat bed truck, I explained that he situation clearly. He was very rude and told me I had no idea what I was talking about. And continued to say I have two flat bed trucks but I won t help you (I was being polite the whole interaction)Wow, your ignorant response shows how you treat your customers. I remember clearly telling you that wheel was still on the truck but not safe to be lifted by the wheels. You refused to listen to me. For you this was easy money. But you proceeded to brag to me that you have two flat beds, and I wouldn t be seeing either. Unprofessional.

  Jason Wisely
a year ago
I had Matt tow a vehicle off of my grandmas property in murphysboro for my dad after my grandma had passed away. He and his crew were extremely professional and courteous, communicated well, and got the job done efficiently and in a timely manner. I would not hesitate to use them again for any towing needs.Service: Car towingService: Car towing

  Trudie Meeks
a year ago
Shelton's saved my day when I had a flat tire at night in a recent ice storm. They came out within 15 minutes, managed to get air in my tire long enough to get it over to the tire shop (didn't have to be towed, which was a miracle). Helped me get the form completed (in an ice storm), then drove me to a hotel for the night. Super, friendly and helpful driver. Good people, out helping others when needed!

  Kyle Brooks
a year ago
Rich was amazing! He came quickly to our location hooked on and towed us where we needed to go. Outstanding customer service and knowledge. I definitely recommend using their service and I will be a loyal customer for future times when I need help. Thank you for your help! You were a lifesaver!Service: Special vehicle towingService: Special vehicle towing

  Mandolin Berns
9 months ago
Shelton's Towing saved the day after i locked my keys in the car! Braxton showed up in minutes & unlocked my car in seconds! He was very professional, proficient & polite. 10/10.

  Rachel Crain
a year ago
Absolutely fantastic service! Matt and his wife are incredibly kind and generous. Shelton's Towing is quick to respond and arrive. No matter how silly, traumatic, or irritating the situation is that gets you to the point where you need a tow, they are always reassuring that you're not the first and won't be the last to be in that situation! I'd never go anywhere else. If you ever have a less than satisfactory experience with his workers, simply speak with the owner and he'll make it right. Five stars!

  wade underhile
11 months ago
They sent a young man , he was great at his job ,friendly and very helpful, I would strongly recommend Shelton's towing. I will not hesitate to call them again,

  Aaron Allison
4 months ago
Bad service today I guess because the police had car towed over nothing. I m a business owner and I m done with this company

  Derek Lawrence
2 years ago
AAA directed me to their service and they were there right in time. Quick, efficient, and even changed destinations upon request because of funky GPS stuff. The guys were kind and very helpful to the point of making sure the shop they took me to could service my completely blown out tire before dropping my car. 15/10 would recommend. The haters leaving 1 stars are most likely Karens and/or tow jobs that are mad they broke the law.Service: Car towing

  Jacklyn Sentek
a year ago
We needed Shelton s two days in a row. One at night and one in the afternoon. The first for a jumpstart and the second for a tow. The dispatcher and driver were friendly and really helpful. The driver showed up really quickly and helped us out when we really needed quick service. I will always call Shelton s when I need a jumpstart or tow in the future. The prices were very low as well. Great work!!Services: Car towing, Battery

  Lizabeth Engelmeier
3 years ago
It cost me $40 both times I ve used this company (they take card). They were super nice today and helped tow my car out of the Walmart parking lot after the battery died. Friendly on the phone and in person. Got there quickly and got my car over to a shop for a new battery. Appreciated it.Service: Car towingService: Car towing

  William Tucker
2 years ago
Matt and Rich were very professional and charged me a fair price. Would use their service again.

  Christian Thomas
2 years ago
Classic heading home after work and locked myself out of my car when I stopped in the store for a quick pick up. Called these guys and had my vehicle unlocked in 30 minutes. Fair price and quick service highly recommend.Service: Car lockoutsService: Car lockouts

  Roger Pierson
3 weeks ago
Great service to my car with care

  Amiziyah Prasad
a year ago
Very unprofessional & disrespectful I wish I had something nice to say but I wouldn t recommend being serviced by them.Update in response to the company: You had time to respond to my comment this morning but not do a lockout for a vehicle when I asked for an eta and stated I have kids? You had a disgusting attitude & hung up. Also, FYI I never called from multiple numbers when I went directly through my company AAA, which I had to file a report because you called me a Nigger when you don t even know my race.Update: 4/11/23I m not understanding how this racist company is still in business which tells me a lot about Carbondale. It s a year later and this company is still unprofessional and say s distasteful things to customers.Service: Car lockouts

  Teresa Myers
3 years ago
I was locked out of my car. The driver was a true gentleman. He unlocked my car and then when the keys weren't on the car, he helped me look for the keys. They would later be found in the store I had been inside. He was very helpful. The price of the service was very reasonable. I highly recommend this service.

  zac clark
2 years ago
These guys saved my bacon. I called 2 other places quoting $117-185 for a vehicle lockout and i KNEW that it was ridiculous to charge that. I call these guys and they dont play around. $35 for a vehicle lockout is the price i ve come to expect and appreciate. They were here in 10 minutes or less and i had my car unlocked and keys in my hand no more than 30 seconds after they arrived. Super cool guys. Keep it up!!Service: Car lockouts

  Shayla Brown
5 years ago
After having gotten stuck in the snow in an almost impossible position to get out of, we contacted Sheltons and they arrived within ten minutes. Jessie worked hard to get the vehicle out from the position it was in. He was helpful, informative, polite and successful! I would highly recommend their service! Thanks again!

  Michael Farmer
2 years ago
Had these guys do a job where I needed 3 cars towed away. The completed the job in just a few hours. They were on it, quick, efficient, and professional. When I'm in that area of Illinois, they will be the ONLY tow company I use! Highly recommended

  Joshington Barthsworth
2 years ago
Called these guys for a lockout, and they arrived in literal minutes, had me in within a few minutes and did it for a reasonable price. Nice driver too. Would definitely recommend.