Hicksgas Propane Sales & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keli Serven
a month ago
Thankful for Kim in Canton. I had a major discrepancy with my bill and she sat on the phone with me until we found a resolution. Gotta love a friendly and knowledgeable customer service agent!

  Susie Berry
a month ago
Many times, I pay my bill in person when I'm in Canton. Kim is so nice and helpful. She makes me feel like she really cares!

  Tiffany Deakin
4 months ago
Kim was incredibly helpful and knowledgeable when I was in the office and her cheerful demeanor was an added bonus when completing what would have been otherwise a boring task.

  Morgan Vail
3 years ago
I have been using Hicks gas for a few years now. I have recently moved to a new house and needed new equipment. I have always been pleased with their service and equipment until this past few months. I have been contacted 3 to 4 times on a supposed delinquent account. I have spoken to Judy and believe the man's name was Dwight and they have all claimed the I owe money on equipment that I have not been using. The guy installing my equipment name is Tristan I have also spoken to him and he himself has confirmed that I no longer live in the house that they were trying to charge me for and that I have the equipment paid off in the house I currently live in. I had given Hicks gas the name and number of my landlord 3 separate times once in person and twice over the phone and they have failed to contact her to switch it over. I contacted my landlord today so she can call them herself and over the phone Judy was very disrespectful and was trying to put the blame off on me for not paying a bill that I owed on. I'm very disappointed in the fact of how disrespectful this company has been over a situation that they themselves have failed to handle in the correct manner. I used to recommend this company but I will never recommend them again and will possible switch companies once my year of payment is finished as other companies have offered price matching. I'd rather have a respectful company that knows how to handle their finances and treat their customers with respect. I would put 0 stars but I have not always had this problem. Tristan did a wonderful job on his part but the office people are very disrespectful and seem incompetent on how to do their jobs.

  Julie Moore
a month ago
I have called to ask some questions about the propane and Kim was very helpful and nice !

  Lori Hinds
2 years ago
I would really like a 0 star option.Unreliable.. RUDE!!!.. I was told that they can be rude to customers due to the fact the phone rings nonstop and the person before me might have been rude to them so they can carry that energy to the next caller.. manager told me he understands why they act like that.. Told multiple times they would fill my tank, and I was on a route, they never show up. They will go next door but never to my house.. My gas had run out twice due to them not filling me up after told they would. Manager argued with me on that, even though I've had to miss work twice for them to restart my gas in my house from running out... manager just wants to tell you "he will make a note of it" when you call...Asked multiple times for contracts and don't get them. I'm charged 13 cents more a gallon than my mother in law next door for the same amount....SAVE YOURSELF THE HEADACHE, GO SOMEWHERE ELSE!!!!!

  slowride55
a year ago
Run away from this company. Run. They knew I was a new customer (bought a house that already had a Hick's tank) and neglected to tell me about pre-buying propane at a set price. So last winter I got to pay out the a** at list price in the middle of winter. I have now switched to FS and they have been incredible. The old Hick's tank is still in my driveway after 2 months of it being pulled. Not surprising, they probably don't have any new customers that would need it!

  Tlm4582@ Yahoo.com Myers
4 years ago
As a loyal customer I m done with this company. They were called on a Monday and told that my tank was at 10%. They didn t show up all week. When called on a Saturday and told the tank was down to 4% they said someone will be out Monday. Ok but it will probably be out come Monday. When the owner was questioned about why they didn t show up he made excuses. Then he said I have better things to do than argue with you. Glad to see you treat loyal customers like that.

  Kendee DeLong
2 months ago
Kim is always pleasant and efficient to work with!

  Lisa Buettner
3 years ago
Couldn't ask for better service. We moved to the area and had another gas company. The other company's tank leaked really bad. When we called to report this to the other company, we waited 15 minutes on hold with music. I'd rather do business with a company that is personable and reputable.We are very happy.

  Melissa Patterson
4 years ago
Do not recommend!! Office staff is rude. They will sneak and unnecessarily fill your tank when prices are at a high. Then charge you a finance charge because you can't pay that high bill weeks before Christmas. They do not care for their customers, only their pockets.

  Julie Helle
5 years ago
We called Hicksgas out of Canton for SEVERAL weeks prior to the cold front we went thru right after Christmas.! The elderly lady whom is not professional at all, kept saying that the guys were very busy this time of year. I reminded her, as did my husband that we had been calling and giving them ample time before the bad weather to come out with our gas. Finally after they promised us several different dates that they were coming out and never showed up, my husband called and told them that we did not appreciate the way we were being treated since his family had for a long time been doing business with Hicksgas out of Canton and that in the last few years their customer service had really went downhill.We are currently looking for a new gas company because after all of this B.S., our neighbors, who are also the road commissioners ., told us that the day that the Hicksgas guy actually came, on his way out, he stopped and told them that we had waited to call until that morning to order gas when our tank was completely empty and how stupid was that... Well our neighbors told us right away that the Hicksgas guy was bad-mouthing us. My husband and I agreed that we will change LP gas companies asap after this total disregard of respect for us, their paying customers.d

  Amanda Shultz
5 years ago
I ve been stuck with this company for 8 years. I just filled out an app for another company. They NEVER come fill my tank when I call. The lady in the office is ridiculous and extremely rude. She s the reason I always get skipped over because she never fills out a ticket when I call. I called Monday morning, it s now Friday, and still nothing. I have 3 kids that are going to freeze when we run out of LP over the weekend.

  Chris Juliusson
5 months ago
Great service and friendly help from Kim.

  Rachel Robbins
8 months ago
Kim was outstanding!!! 100% recommend Hicks gas.

  Iain McGrew
4 years ago
Great service, Pay mine forward over the summer and pay off any gas I get with a small service charge over the next couple months and never have an issue.

  emily Finley
6 years ago
Horrible company the worst I have ever seen there policy is pay first and you receive it within 5 days so then why does it take them a month to get to your address on more then 1 occasion I had to give 1 star for this review but if I could I would give them negative stars worst company in the world in my opinion

  Bruce Mahr
2 years ago
Friendly staff and great service