Winners Circle Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Evans
3 months ago
I am very disappointed in the way a situation was handled by this establishment. My husband stopped into Winners Circle to have his car serviced per my recommendation, as I had been a customer several years ago. When he brought it there they informed him it would be about a week before they could get to his car, so he scheduled an appointment. I suggested we see if anywhere else could service it sooner because it was not drivable on the highway & we were paying for a rental. He declined & preferred to wait because he wanted to take it to a local, trustworthy shop. Once our vehicle was ready they originally UNDERcharged my husband who noticed the error. He was honest & informed them it was $300 less than the invoice stated. They reversed the transaction, then ran it for the correct amount totaling $2,830. The payment went through & they gave him his keys. Here is where things went down hill & why I don t intend to return here nor recommend anyone else to bring their vehicle here. To preface: My husband works very late nights & long hours, he sleeps during the day & keeps his phone on silent. Over the next 24hours he had several missed phone calls and text messages from winners circle stating the charge of $2830 didn t go through and it showed that THEIR credit card company voided the transaction Please explain to me WHY they did not contact their credit card company first instead of harassing an honest man who corrected a mistake that would have cost them $300? But, once my husband had time he tried to do the right thing again & contacted his bank. The bank informed him the transaction went through on his end and his checking account was charged $2830 and there was no reversal or void made toward that payment. He was able to screenshot that transaction and send winners circle the picture of it. That same day the police show up at our doorstep questioning him about the transaction, while he is trying to sleep. I could go on about my negative feelings toward one of the officers & how he was treating my husband but I ll save it. What I will mentioned is that the officers wanted my husband to prove to winners circle that his transaction went through, so they told him to print out a statement & take it to the establishment. Big problem here is that the officers did not question the establishment to see if they performed all of their communication steps to contact their credit card company FIRST. They should have ensured that winners circle had contacted the credit card company to see if they could find a solution to the problem or verify the void before sending the police to make a house call. BUT YET AGAIN, my husband did the right thing, & went to the bank the following morning after working all night, to hand deliver his transaction history to winners circle. WHICH HE DID NOT HAVE TO DO. Upon delivery of this document winners circle was FINALLY on the phone with the credit card company 3 days later after harassment & contacting the police, they finally decided to contact their credit card company. This should ve been the first step they made.My big point is: It was THEIR credit card company who made the error & instead of taking the time to investigate the problem they harassed my husband who clearly payed them & maintained his honesty & integrity when most wouldn t have. Worst of all, they got the police involved before they knew all the details & the police dropped the ball by not questioning the establishment first before jumping into an investigation this was not grand theft auto, we didn t go steal our car out of their lot after they said it was ready. They handed my husband his car keys after he PAYED them. I am beyond disappointed in the way this situation was handled, & I hope Winners circle can learn from this to properly handle this type of situation next time. CONTACT YOUR company first to find out where the error is BEFORE harassing the customer who waited patiently & payed outright for your services.

  Andrew Frey
6 years ago
They have always done a great job. They never try to overcharge or suggest work that doesn't need to be done. They have actually saved me money a couple of times by figuring out what the actual problem was when my dealership could not.

  marcia deckard
3 months ago
Excellent facility. Customer service is top notch and they truly stand behind their work. Highly recommend this facility for all automotive repairs.

  Nicki Hausman
3 months ago
Owner looked at my car. Explained it needed body work and refused to charge me. I will certainly go back for a mechanical issue.

  Craig Welch
a year ago
Winner's circle has been my preferred mechanic for about 10 years. They have always been forthright, honest, and affordable. I have confidence in their diagnostics, that they will ensure that I understand and agree to the recommended repairs before hand. I have never had an issue with their service, and I gladly recommend them to everyone.Services: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Brakes, Auto maintenance, Oil change

  Sam Waldo
a year ago
I found around 7:30 one evening that I had a bolt stuck in my tire while I was away from home, and Winner s Circle was still open when every other shop nearby was closed. The person I spoke with on the phone said he could stay and work on the tire even though they would close soon. After he was done, he wouldn t accept payment (fortunately, a patch wasn t needed after the bolt was removed), and wished me a Happy Easter. I appreciate the late hours, the willingness to help me out so close to closing time, and the personal kindness!Service: Tires

  Scott Davis
6 months ago
Did a tire swap on a rim fast and affordable. Friendly service

  Michael Kennedy
8 years ago
I've now had three good experiences here. They have responsive techs, wide hours, and came in under their quote the last time I used them. I've dealt with Mike on more than one occasion and he's incredibly helpful. I appreciate their work.It's nice to get your car in and out in a day.

  Jessica Troeckler
3 years ago
Recently I have been going here for all my car maintenance! The convenience and affordability is amazing! I ve gotten my oil changes and breaks repaired here so far. My fianc� has gotten quite a few things fixed on his car here as well! The owner and staff are super friendly and provide the best service around. Highly recommend!

  Titus Burk
a year ago
They fixed my van in such a quick amount of time that it was so helpful to get our only vehicle back so fast. Also they are real professionals and will be honest with what they do and what they intend to do before they do it.

  B W
6 years ago
My vehicle broke down and I had a tow service take it to Winner's Circle to have it checked out on 11/2. They determined that the crank position sensor was bad,contacted me, and I authorized them to install a new one,they also advised me that my front fuel tank was leaking at which time I asked for a quote and proceeded to also approve them to replace the tank while it was in for repair. Received truck on 11/6 after repairs were supposedly complete. Upon receipt of the truck I asked the tech if he was sure that the new fuel tank would not leak he assured me there would be no leaks well guess what it leaked/leaks. Drove truck up until 11/6 when truck broke down again. Had it taken to Tri-County Diesel for diagnosis this time. Tri County determined that the new cam position sensor that had just been installed had failed. A new sensor was installed. I went back to Winner's Circle to speak to them about the integrity of the parts they installed on my vehicle and was told by tech they couldn't look at it for a couple of days. There didn't seem to be much sense of urgency to help me out more like we'll get to it when we feel like it. So overall not very impressed would suggest finding a shop with a little more education in customer "service".

  Sean K
3 years ago
This is a stand up Automotive Repair shop. In the past 3 weeks, Mike and Danny have seen our vehicles a lot. You always get upfront & straight answers and the highest quality repair work. I recommend them to everyone.

  Robert Woodruff
4 years ago
Took my VW beetle in here for overheating. Charged me $200 to test it saying it had a blown head gasket and wanted $2000 to replace the head gasket. I towed it to dealer who replaced the water pump and said the head gasket was fine.

  aaron v
6 years ago
One of the best places to go, Mike is awesome and their work is amazing, they can do anything from engine swaps to door lock's I highly recommend going here if you want excellent customer service and piece of mind mechanical experience!

  Michael Mark
4 years ago
Best vehicle shop I have ever dealt with. They do 5Star work and are courteous in every way. Highly recommend this shop to all.

  Jeff Shank
3 years ago
Honest and fair repair. Called me several times with updates and questions about previous repairs done to my vehicle. Owner spoke with me directly.

  Terrie Trgovich
4 years ago
Great and friendly service dont ever worry I'm being charged more for being a woman had money in car and didn't worry that it would be gone

  Jj Cook
3 weeks ago
Highly recommend.

  Mike Lamka
10 years ago
Best mechanics I have ever dealt with ...Professional and super great ...don't know how else to describe! Will never go anywhere else!

  alexander barnes
3 years ago
Shop was straight forward and did a great job getting it done on time.

  Michael Soto
4 years ago
We have always taken our vehicles 2 winners circle they have always taken care of our cars they're always call us first to tell us what the problem is before they work on them

  Jerry Wineinger
a year ago
Good honest people to deal with and always do good work.

  Ann Doyle
a year ago
Honest mechanicDefinitely will go back

  Mike Freiner
2 years ago
Dan always goes above and beyond for his customers.

  Joe C. Paulfrey
4 years ago
Dan and the crew at Winner's Circle are the best.

  Don Lemay
6 years ago
Used tire shop plenty of tire service techs on site

  Heather Loyet
5 years ago
They don't pay their mechanics.

  Tim Baxa
5 years ago
Fair price for a oil change

  Lori Guess
4 years ago
Our "go to" mechanic for all of our vehicles.

  Steve Akker
3 years ago
Very helpful over the phone