Ron Westphal Chevrolet Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Stach
a year ago
Coordinated with a sales rep for over a week. Gave them a 3-4 day notice when I would come test drive a specific vehicle I was interested in. 20 minutes left of the 2 hour drive to the dealer they call and say they loaned out the car after they knew for 3-4 days I was coming for a scheduled appointment. Very disappointed with lack of professionalism.

  regina price
a year ago
got my car in 2021- there s has been nothing wrong since. i always am so satisfied with the service department whenever i come in! they make sure to do everything to make sure my car is safe. (i know nothing about cars) although i do knock one star because last time i was waiting- i could hear workers in the sales department screaming and yelling at one another- swearing at each other & that s not very professional. at least close the door.

  Chris Freeman
a year ago
I've purchased 3 of my last 4 vehicles here. Bian is ALWAYS great to work with. I also use ther service center. Great help and great people to work with!HIGHLY RECOMMENDED!

  Melanie Tovar
2 years ago
I have been taking my vehicle for oil changes since we bought the car in 2017. When I went to do the oil change this year they left the oil cap off and all the oil spilled all over my engine. I took it in and the only thing they did it was another oil change after that oil change my engine light turned on and now I have to pay for the damage they did caused to my car. Good thing I had the protection warranty but still have to pay for another oil change which I just paid for one 2 weeks ago. I m so frustrated because they won t take responsibility for what they did. The only thing they said is I m sorry .Service: Oil change

  Emmett Schulte
2 years ago
Brought a car in for a warranty repair with proof and pictures from my mechanic that they denied and they texted me once about additional work that was needed. I called back asking for Nate and they said he was unavailable and would have to call back. Did not receive a single call for a week. Warranty work was not done as they could not prove it there after they rejected the proof and pictures from my normal trusted mechanic. Instead they wanted me to do over 3000 dollars of work. Some of the work may have needed to be done but they refused to do the warranty work on it because they couldn t make a quick buck. If I could rate them zero stars I would as this is the second horrible experience I ve had with them over the years.

  Tanya Rand
5 years ago
Property is on a lot too small for a car dealership. Difficult to find customer parking. Staff standing around inside.Sales person was engaging. However, procedures were not in place for proper communications within the organization. Told them I wanted to put down cash to hold vehicle for two days Salesperson told me a credit card was needed then didn't return promptly with my card. Instead eventually had me sit down with financial person who handed me my card AND paperwork, and told me to sign.It was a switch and bait! I was signing purchasing and loan papers when I didn't want to, nor did I have time to do that on that particular day. I was not asked how many payments I wanted to make but was slotted into a plan lasting many more years than the vehicle would.When I went back to pick it up there were more problems with requested accessories. And, it took almost a week to get a receipt for the initial deposit, which I'm still not sure why I had to make.In addition, sales person was whiny about not making enough money. YIKES!! Not somewhere I would recommend to anyone.

  steve stillwell
4 years ago
My first visit I waited 2 hours for the oil change which was required to be done there because of a problem with the pistons. Wrote a review and they apologize and say they ll do better. Ended up having to bring it there for the piston repair. I get a call from an a hole getting loud with me saying he s been calling and calling and left several voicemails. Only I received plenty of calls in that time period and no voicemails. I dropped it off Tuesday and it was a 3 day job that they finished this morning. So why the calls before? I think he must have got me mixed up with someone else but my only 2 encounters with these clowns were bad one s. Next time I m forced to go to a dealership I ll just drive to Naperville instead.

  Mike Krohn
4 years ago
I had an issue with my truck and was told in confidence... twice... that it was covered under my warranty... so I went ahead and scheduled an appointment for the next Monday first thing in the morning... after I dropped my vehicle off and was already back at home I received a phone call from a different employee telling me that it was not covered... also spoke to the manager about what was going on ...he didn't have much to say... not even very apologetic... i told them to go ahead and fix the vehicle since they already had it torn apart a bit... later in the morning i was called telling me the truck was done...which it was done right but when I got there to pick up the vehicle NOBODY said a word to me besides the lady at the counter that I had to pay almost $600.00... you would at least think the manager could have greeted me or acknowledged that i was there ... NOTHING was done to make me want to work with them again or recommend these guys for anything... very disappointed...

  Stephanie Hogan
4 years ago
Been having service done here since 2004 and have always had a great experience. Trustworthy and quick as they can our cars are taken care of!

  Lavenia Glover
3 years ago
I just super love them!! Bought my car from them!! I choose them for any work to be done on my car!!! They work with you!!! Been dealing with them for over 5 years!!! The appreciate their customers!!!

  Jerry Joyner
10 months ago
As always you guys do a great job that's why I bring my car to you guy

  Greg Randa
4 years ago
Rick in service took care of me. Had a warranty issue that they went above and beyond doing more work tha. I expected. I will be back.. great service

  Tony Smith
a year ago
In for a Saturday morning oil change on my Corvette ZR1. Quick and fast as usual.

  daniel nelson
2 years ago
Had my oil changed on my truck.Very clean and well lit.Staff is helpful and nice as always.Free wifi

  David Romero
5 years ago
Shop mechanics recommended that I should bring truck in for oil changes based on my engine's run time and not the mileage I put in. I work out of my truck and I run the engine in idle for hours everyday.

  Sandy Ragagli
a year ago
Customer service was fantastic all the way through from the porter to mechanic Matt.

  Megan Maslanka
4 years ago
Fair pricing and dependable work. An odd problem was taken care of immediately, even though I had already left.

  Gary Talaska
3 years ago
The Service crew is knowledgeable, friendly and up-front with details. Good folks.

  puro arandas jalisco
2 years ago
First class service very friendly your staff satisfaction 100% I recommend it

  Andy hinterlong
3 years ago
Great Service. GREAT mechanic, Thanks Phil Vahl. Great parts counter, Thanks Payl and Rodney.

  TAMMY MCLAUGHLIN
6 years ago
They are helpful in finding cheaper solutions for problems at hand My key fell apart, come to find it was cheaper to buy a new one

  Juan Jacquez
10 months ago
Quick service without an appointment. Very happy with the service.

  Eduardo Plata
3 years ago
Richard kruse, amazing service advisor, friendly, knowledge about your needs

  D Schneider
3 years ago
Great dealership... Best price around!

  james crandall
2 years ago
The best service of any dealership anywhere

  Jessica Worby
a year ago
Like it friendly people friendly staff

  Gary Talaska
4 years ago
Love the team in service. Fast and friendly!

  jeffhoteling
2 years ago
Danny Cardinal was a very knowledgeable and helpful.

  lissette olmo
11 months ago
Great customer service

  Mark Holder
2 years ago
Excellent customer service