Raymond Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rick Klein
4 months ago
Exceeded all my expectations and made for a super quick and painless repair. Marc was easy to work with and explained everything in a very easy to understand manner.

  Alejandro Reyes
5 months ago
I recently brought my wife s Traverse to the Chevrolet dealership in Antioch, IL for a scheduled oil change and a preventive maintenance check. This check is standard procedure for most service departments, and it was supposed to ensure the vehicle s safety and performance.Upon picking up the car, the service report seemed to confirm that the maintenance check was completed. However, the very next day, we encountered multiple issues. The tire sensor lights came on, along with the check engine light, and we noticed a loss of tire pressure in the front passenger side of the vehicle.I contacted the dealership to report these issues and requested assistance. Surprisingly, they informed me that they couldn t provide a courtesy car, despite the fact that we had purchased a vehicle from them, and they had plenty of inventory of courtesy cars available.After my wife dropped off the car, we received a call a few hours later. They informed us that the tire had a flat due to damage to the stem, and it needed replacement. They also mentioned a faulty tire pressure sensor and the need to replace the engine coolant temperature (ECT) sensor circuit. This repair was quoted at $530 for parts and labor.I expressed my concerns, as these issues arose immediately after our visit. However, the response I received from their representative, Morgan, left me incredibly frustrated. She seemed reluctant to believe me, stating, I get these calls all the time, things happen. I decided to pick up the car and declined further repairs. The following day, I took the vehicle to a local mechanic, where they discovered that the tire issue was caused by a piece of glass in the tire and nothing to do with the valve stem. The cost of all the necessary repairs, including the sensor, amounted to only $177 for parts and labor.This entire ordeal has left me questioning the integrity of dealership service mechanics, particularly in a unionized setup where convenient excuses are made almost commonly. It s distressing to think they might be compromising their customers safety and financial well-being for the sake of making an extra dollar during these trying times. This experience has stirred a deep frustration within me, prompting my intention to submit this to the Better Business Bureau to ensure others are spared from a similar ordeal. This review may be out of character for me, but the situation demanded a measured and intelligent response in the face of such disregard for customer safety and finances.Services: Tires, General repairs & maintenance, Tire rotations, Wheel alignment, Vehicle safety inspection, Auto maintenance, Oil change

  Knute Sakk
5 days ago
Raymond is not afraid to take your money.

  Eric Gregori
5 months ago
They have taken care of my Volt since 2015.

  Lenny Szulc
3 months ago
Always a great place to buy a car,or have it serviced

  Paul Erickson
2 years ago
Called on a Friday morning and said I need an oil change. Are you busy? Chris said yes we are. When do you want to bring it in? I said how about now? Yes bring it in we'll take care of you. And they did. My ride there took longer than my time waiting in the customer lounge. Polite, friendly and helpful service. Been going to Raymond Chevrolet for 11 happy years!

  Mike Schmieg
2 years ago
I bought a 2017 Silverado 1500 from Jack at Raymond Chevy. I enjoyed the experience of working with Jack and feel I paid a fair price for the truck.The next day I went back to purchase a second fob. On my way there the check engine light came on. Pete in service read the codes, Rob and Joe in sales authorized the repairs and Morgan ensured I was kept updated about the status of my truck and made sure the repairs were done. I am very pleased with my experiences with both sales and service departments. I recommend Raymond to anyone that is looking to buy a vehicle or wants genuine Chevy service. Great job to the staff at Raymond!! Thank you!!Services: Exhaust, Auto engine diagnostic

  shyan adams
3 years ago
Got my car about 2 weeks ago and man oh man, I AM STILL SO HAPPY AND SATISFIED! Mike Kent was literally the best salesperson I ve ever had to deal with. He was super nice, very helpful, and absolutely made sure I left with a car that I was happy with! Highly recommend!!!

  CALABRESE MECHANICAL
3 months ago
Lazy people I'm looking to make a quick buck

  Deanna Aiken
2 years ago
Worst service and techs I have ever encountered. Went in for warranty work and got my car back with no clamp on my power steering hose. Ran out of power steering fluid while on the highway with my 79 year old mom in the car. Now I have to get a new power steering pump and never got a phone call back after trying to reach the service manager about the issue. Thankfully I was almost to the destination and managed to park the car and not get in am accident. I can't believe this place is even allowed to work on cars. I will make sure to tell all of my friends and family to never got to Raymond Chevrolet in Antioch. Very bad customer service.

  Faron Freeman
a year ago
These guys are great! My son needed to replace his car we visited 3 dealerships in the area that day and the guys had customer service heads and shoulders above the other 2. THANK YOU!

  Henry Porada
3 years ago
First time scheduling service there and was met by a great service advisor, Morgan. She explained all current and future needs on my vehicle. I will be bringing my car there again and scheduling with her.

  Diane Schulz
2 years ago
My car had a recall to be taken care of. I was in and out in an hour. and my car was washed, which it desperately needed after a camping trip. A very pleasant experience.

  Karen Miller
2 years ago
Went for an oil change. Service was good. They didn't try to say I needed anything extra done. Only con is it took an hour.

  June Bajorek
2 years ago
Great service. Very polite and professional staff. Clean and comfortable waiting rooms.They finished the job when they said they would.

  Amanda Curran
4 years ago
If you are looking to purchase a new vehicle, work with Mike Kent. He was very attentive, patient and helpful. We are super excited to drive our new truck home!

  Gerald D'Arezzo
a year ago
Fast, reliable service, where you pull your car in, go wait on your phone in the lobby, and, after texting you, a Service Rep ends up disrupting you on Facebook or whatever because the job is done.

  Sally Goodman
3 months ago
In and out very quickly!

  Ron Scherer
2 years ago
Have purchased vehicles and had service done here many times. Found them to be helpful, honest and dependable.

  John Nesterowicz
2 years ago
Great service, honest, friendly staff.Bought last two cars there,definitely buy my next.Yiu can't beat the service.

  Greg Danekas
a year ago
Started online ...had some confusion due to lack of accurate questions online , but they were nice , did what we needed and got us on our way reasonably quick ...

  Robert Deloria
4 years ago
Mike Austin went above and beyond working to get us in a super nice upgrade. We are thrilled with his service and our new truck!!

  Ed Kasper
2 years ago
The staff is incredible. I have been there several times and I plan to go there for alot more service needs.

  jeanne kelly
3 years ago
Very courteous. Took longer than I expected considering I made an appointment. A little pricey.

  Donna Wittrock
3 years ago
I had great service as always. My mechanic was very good at his job!!

  Robert Willegal
a year ago
Have been a loyal Raymond Chevrolet customer for over 30 years. My truck goes no place else

  Michelle Houghton
3 years ago
Highly recommend to my friends, family and any newcomers to the area! Incredibly helpful & trustworthy staff.

  BRANDON MARZAHL
2 years ago
Clint in the service area. Outstanding very professional. Very helpful we will be going back.

  Chucky Inc
2 years ago
Never had any problems getting my vehicle serviced.

  PapaZan
2 years ago
A bunch of kids in garage area standing around/messing around.. lady that helped us had a snippy attitude..one big joke... take you're $$$ elsewhere