Bristow's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  lincoln warner
2 months ago
This shop is absolutely wonderful. As somebody with ten years experience in the motorcycle repair industry, my expectations on pricing are realistic. 3 times now I ve taken vehicles to this shop for repairs, and I ve been amazed not only by the very low cost, but the over all quality and turn around time of each repair. I could not recommend this place enough. Incredible experience every time. This shop is a blessing for vehicle owners in the Alton area.

  Jeffrey Lagemann
a month ago
The guys are easy to work with. They do a thorough job. I never have to worry about it. When the work is finished I'm confident in my cars and trucks I've had them work on. Highly recommend

  Mark Hammon
3 months ago
Fast & friendly home town service. Management made a shop bay open when the shop was already full to take care of the service that my elderly mother needed as soon as we arrived. I highly recommend Bristow's. Great service and great home town people.

  Shannon Logan
8 months ago
Shop was recommended by a friend; used to take my cars there as a teen/young adult until i moved to STL. Took my car in for 90,000 mi service and couldn't be more pleased! Explained all services, costs, etc. Fair price, good communication, and the car is running like a TOP! Thank you Bristow's!!Service: General repairs & maintenanceService: General repairs & maintenance

  Miguel Villablanca
a month ago
I needed to get some sensors fixed to pass the emissions test. They were able to give me options to get it resolved and it was pretty quick! Definitely recommend

  Anthoni Thompson Sr
a month ago
Fantastic all the way around. Got my car in and out. Friendly staff.... Good prices.... Good business

  Valerie Baumann
11 months ago
I have been using Bristows automotive for 24 years. I have gotten my entire family to use them too because of their excellent service. They are honest and actually fix anything wrong with your vehicle where you do not experience the same problem again. I will never go anywhere else. They genuinely care and they know more about recalls and your car then anyone else. They do not just fix the problem but do research to make sure the car company isn t liable. You won t regret switching to the family run company. the ABSOLUTE BEST in the Alton area!!!Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Tire rotations, Auto rear window replacement, Engine repair, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Air conditioning, Vehicle safety inspection, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change

  Rebecca Whitehorn
2 months ago
Had work done at this shop.Did work and did not give us a estimate charged us almost 1300 dollars on a used part.

  Sun Shine
2 months ago
Originally wrote a 5 star review, disappointed to have to come back to change it. Have had nothing but issues with my car after over $1200 worth of work done.

  Gina Dauphinais Copeland
a year ago
So sad that there is not good way for people to screen garages that provide BAID/Interlock Breathalizer services. When it was time to find an installer, Bristow's Auto Repair is who our relative chose, because it was close to his home. When he called them, he was told one set of pricing over the phone. Then, when he showed up (literally hours later) the price had gone up significantly. When asked about it, Bristow's basically shrugged their shoulders. From there, the monthly fees were very high. He just had the devise removed from his car and the charge to do so was $231---For literally a few minutes worth of time! In addition, they were not polite. Do NOT trust what you are told on the phone. They will jack up the pricing once the car is there...with no explanation of why pricing changed. There should be some standardized pricing that people can count on.

  Bill Piening
9 months ago
Wonderful experience with a top notch staff. They diagnosed the issue with my truck and fixed the problem quickly. I definitely recommend Bristow s for any issue your vehicle has.

  Travis Wuellner
9 months ago
Bristows is always honest and fair with any work they do. Always does a great job and treats me respectfully and never overcharges. Only place I'll take my truck to.Service: General repairs & maintenanceService: General repairs & maintenance

  William Purvis
a year ago
Complete ripoff!Performed an expensive repair without telling me any prices till the work was done. Check engine light was back on a day later. Took it to a REAL mechanic and was told the problem was something completely different and the "repairs" would have never fixed the problem.Nice job taking advantage of people in trouble and gouging them.STAY AWAY!!

  Noah Gettings
a year ago
i wouldn t recommend this place unless you want the job half way done. they fixed my issue i had with my multi functional switch, however, now the horn constantly goes off, which was not the case before. i now have to hold the horn up with a piece of rubber that they shoved under the horn in order to keep it from blaring. also, the leather underneath of my steering wheel is completely ripped, which again, was not the case before i took my car into this place. they shoved the leather in the steering column in a half made attempt to hide their mistake. after reading other negative reviews of this place, it seems they fix the main issues but break other things along they way in order to get more money. they offered to repair the horn, however i did not take it in as i had a strong feeling something else would break and i would be to blame. I personally would never come to this place again, they are lazy and unprofessional.

  Doug Ferguson
2 years ago
These guys are the best! They do exactly what's needed & no more. Never price gouge. They've been my mechanics for over 25years. He's as honest as the day is long. Take your cars to Terry... You won't regret it!Service: Auto engine diagnosticService: Auto engine diagnostic

  Solomon Frazier
3 years ago
They did three separate jobs for me on my truck. I was satisfied with the work done but was quoted one price each time and charged another after the work. So my advice is get a written estimate.

  Mark Leady
4 months ago
Great service. Fair and fast in the repair.

  legin nigellus
5 years ago
When I say I had the worst experience of all time here I mean the WORST. So I brought my car in because it was shaking and having issues starting. So they reccomend a new starter and engine coils which came up to around $700-750 ok cool. As soon as I get the car back it's still doing the exact same things so I bring it back and they diagnose it more. They didnt even mention the fact I just paid them over 700 for nothing. But then they said I may need a new head gasket kool parts and labor are $2300 since it requires them to remove my engine.hmm i guess it cant be helped so I agree. So after about 7 more days or so if waiting for the repair they then tell me I need a new timing belt and water pump for 160 more. Hmm well I guess Its better safe than sorry so I agree again. So the day I finally get my vehicle back I attempt to drive it back home to LA when I notice a crack in my windshield and my front bumper just keeps falling off which irritated me badly but hey atleast the main problem is fixed right? So hey I'll let it slide and besides I'm already gone so it's too late to place blame. HOWEVER 20hrs into the drive the car starts smoking so bad from both the engine and the exhaust that I couldnt even see the road so I immediately turned off the ignition and jumped out of the vehicle in fear that it may have been on fire. So i get it towed to a dealership and they say that oil has leaked internally into multiple parts of the car which completely ruined the engine and other parts. And quoted me $6300 in parts not including the labor to repair it. But I never had any problems like this ever. Never had any oil leak the entire time I owned the car.. but now all of a sudden within 24hrs after they took my engine out of my car my oil is flooding my car internally??? I just paid you guys a total of $3400 for absolutely nothing. And all you guys have to say it isn't not your fault? And actually told the dealership to tell me that the turbo failed. When the dealership already said that blowback from engine caused oil to flood the car internally the same engine you guys obviously ruined. The fact that you guys would even tell the guys at the dealership what to tell me sounds shady. Luckily the guys at the dealership were honest people. And let us know that you guys just seemed to be trying to cover your own tracks. However you guys can keep lying and stating it was the turbo even though you guys didnt see the results or damage. that's actually crazy that you guys think you can tell me what's wrong with something you havent even looked at regardless of the fact that the dealership is saying you guys clearly screwed up.

  Gary Schoenberger
11 years ago
My wife wanted me to take our care here for service as she has known them for many years, so I did. Asked for an oil change and to check a noise from the front end it's been clunking for a while now. Was told it needed new front end parts which I fully expected what I did not expect was the 28.00 fee to road test the car What the heck is that all about all he had to do was look under the car and you could tell the bushings were bad, we already knew for the most part what the trouble was, just trying to gouge us. Well so much for trying to keep money going to local businesses and most of all dealing with a long time acquaintance.

  Tiffany Bassett
5 years ago
I only give 1 star because I have to. I took my mazda 6 there for a clutch. Asked them to throw in the oil sending unit to. THEY broke the housing for the waterpump and told me I had to replace it. Cost me in the end $1,798. My car sat from Aug to oct. Why? Because who has $2,000 almost? Then I FINALLY have no Choice because not having my car is putting a strain on my job and just life so, my husband uses his whole paycheck and we get the car. Upon picking it up he says, it may have a few flat tires..Why? Which it did not. And he said the battery was no good. It was bought in August 2weeks before clutch went out. He attempts at the lowest voltage to charge my battery. Finally he turns it up and it starts. My car sounds TERRIBLE!!! He says it hasn't been started in awhile. I go to leave he moves this van like I haven't been driving my own car for 2years. I leave we go from there to napa in godfrey. My car is smoking and the oil light is flashing. I turn the car off we check the oil its a half a cort low. I took a video of the car and what it was doing. The oil light shouldn't of been doing that. My car was weaving all over the steering wasn't right either. Anyways, day two. The long drive to Fairview heights lead us to 64 broke down on the side of the road. Called him and said, you guarantee your work? They sent a tow truck. Upon looking at the car said, you spin a bearing possibly 2. When we got there with the car he had a smirk on his face. He then proceeds to say, "was she driving". What does that have to do with ANYTHING? I opt to put my car elsewhere because I just put our family in a severe position now. Not that he cares. His guys broke the waterpump and made us pay it. I'm sure in some way my car is where it is because of them. Upon the tow truck getting it he tells them I owe him for looking at the car. MORE MONEY!! AND its got a flat tire on the rear passenger side..The whole two days did not..Now I'm really in a position financially. I'm a good person. How can you see the joy on someone's face and rip it from them. Then to pour salt in the wound he called my husband and told him he found a motor for X amount as if I would let them TOUCH my car again..My children weren't even safe in it the way it was weaving. Thanks for stealing from my family.

  Wendy Ferguson
6 years ago
Our trusted mechanic for 20 years. Family owned and operated. Terry will not steer you wrong. Knowledgable in a variety of automotive and emissions needs. Highly recommend Bristows automotive

  donald Raymond
6 years ago
They did a Great job on my truck I would recommend them to every one I have never had any problems they have worked on my truck, and my Cadillac and my dads cars

  Steve Jones
5 years ago
Had a transmission installed charged me $900 then wanted me to come back and charge me $50 just to check the transmission fluid then the price kept changing 1 minutes $700 then it was $800 by the time it was done it was $900 beware I really don't recommend them

  Greg Seeger
4 years ago
They did a great job replacing my front struts the price wasn't to bad. I would go back and get more work done

  Donna Holley
4 years ago
Not only did it cost more than it should have for a battery & back brakes ($745.) I was told my car was ready for a long road trip, but it broke down half way to my destination.

  Tanner Brooks
6 years ago
Fair price. Fair people. They changed my motor for a very fair price. I'd recommend them to anyone who wants quality work for a good price

  Becky Bird
7 years ago
I went to pick my car up from this place and there's a huge dent in the front fender. They told me that one of their customers hit it, but they didn't give me the guys information, so now I have to go to the police and file a report.

  Nomoki the boss
3 years ago
Work always completed work quick. Loved the use of a loaner car. Good prices.

  Brandin Olsen
2 years ago
My repair was completed quickly and for a Fair Price! Would highly recommend

  Jaron Davis
2 years ago
They take good care of my cars and don't overcharge.