Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laura Anderson
3 weeks ago
I would highly recommend taking your car to caliber collision for any bodywork. They have great customer service, very courteous, and friendly. My car was ready when they said it would be. The communication was great! They also detailed my car before giving it back to me, so it looked fantastic!

  Dan Lovaglia
a week ago
The team at Caliber took great care of my vehicle. The insurance and rental process were seamless, and the work looks like new. Hope I don't need to get another repair soon, but if I do I'll head back to Caliber.

  Jas Ortiz
11 months ago
If you re going to trust ANYONE with your car, let it be this team at Caliber. The day of the accident I was feeling hopeless and thought my car was never going to be the same again after I had just dumped so much money into it. I chose Caliber to get her fixed up and I m so glad I did, I couldn t believe how good if not better she looks now than she ever did before. I was also pleasantly surprised to see that they had actually cleaned up the interior as well. I ll never waste my time anywhere else again I will be telling everyone about the great work that this team did. They kept me updated and got all of this done in about a month :)

  Chris R.
3 months ago
Caliber really helped make a super stressful situation much easier after a raccoon ran out in front of our car on a busy road. Setting up the appointment was simple within my insurance app. Staff were kind and friendly when I arrived. I got almost daily texts with updates and really appreciated that. When my vehicle was done, they were just as kind at pick up. It took way less time than I expected. My Kia looks back to perfection. It was washed to a spotless finish, even the inside was vacuumed out. Picked it up cleaner than I dropped it off! Thank you for making this repair so easy.

  Jennifer Merida
3 weeks ago
They had great service and communication throughout the process. My whole side of my car needed to be replaced and they did a great job. Can t tell the difference between the old and new.

  KM B
3 months ago
Repairs done were fine. However, I was given multiple expected finish dates. They did communicate, but every time my repair timeline was moved out. I received one text, 2 days before my original completion date "we are nearing completion" then 2 days later (the original date) "the car is getting painted in the morning". Then the date was updated with completion one day later. Then from Friday to Monday. THEN from Monday to Thursday - a full week beyond the original promise date and more than a week after receiving a text "we are nearing completion". It was ridiculous and very disappointing. A month earlier we had another car there and pretty much the same thing happened. Promises broken and broken again. We will not bring our vehicles there again! And I won't be recommending them to anyone else either.

  Jeff wright
4 months ago
It took longer than expected, but that is an industry issue. They communicated the challenges during all stages of the work, and even though they missed the target completion date by 1 day, they communicated the delay and status of the repair. Great team, I would recommend.

  Hope Rodriguez
5 months ago
Went to get my car fixed after an accident and they repaired it good as new, I am so happy with the results. The service was very wonderful with from the people at the front desk to the people who worked on my car. I would get updates constantly as they were repairing my car and everything, 100% satisfied, thank you!!!!

  Maria Leon
a month ago
Great service, kept me updated every step of the way. My car looked just like it used to, and was so clean upon return!

  jesenya rodriguez
a year ago
They did an amazing job with my car I rear ended a car and they brought my car back to life the repair was super quick they would keep me updated like they said they would only took about a week to get back and when I got it back it looked awesome they washed the outside of the car and also cleaned it from the inside. Definitely would recommend staff is so niceServices: Painting, Body & Trim

  Brian Oswald
9 months ago
Nice place to work with, they took my concerns about the length of time that it might take to get done seriously. was estimated, worked on, and finished in about 8 days. Very happy with the job!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Todd Bailey
11 months ago
The company does excellent body repair but the communication was sub par. I brought my car in 3 weeks prior to get an estimate. When I showed up to drop off the car I was informed the person that gave me the estimate was no longer employed there. They looked at my car again but I assumed they ordered the parts. They did not order them as they told me they did not want to store them. I wished they would have ordered the parts and rescheduled the drop off date. They had my car for nearly two weeks and I had to call in most days for an update. They do incredible work but need better communication with customers.Service: Painting

  naomi lovinger
3 months ago
Although I hope I won't need repair services again, I would ABSOLUTELY choose Caliber Collision in Algonquin. Care, attention to detail, communication are all stellar!

  Hayley Ganassin
a year ago
The team at Caliber Collision helped repair my bumper and rear door after two spectate accidents. They always kept me informed and answered my calls to get back to me. They made me feel like they truly cared about me and my vehicle! Highly recommend, the staff is amazing! And the work they did looks beautiful.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Denis McHugh
10 months ago
100% satisfied with the repair work. We had a small amount of damage. Bob listened to how we wanted to proceed and he delivered exactly what we asked at a very reasonable price. The same day we brought it in! Another repair shop quoted 1000s more and indicated the work would take a few weeks. Thanks Bob and Caliber Collision.

  Deborah Karass-Wille
a month ago
Great service. Very friendly. Good communication. Car looks great.

  Diana Vargas
11 months ago
I got into a car accident & ended up choosing Caliber Collision for my repairs. They did a great job! They keep the communication flowing every few days with updates & my car looks good after all the work it got done. Would recommend, for sure!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Bogusia Tyski
a year ago
Went twice there after my insurance suggested them. I'm glad they did! Wonderful group of people, well organized and professional. They did very good job and I really like all the updates about the work being done and estimated date of picking up my car.Thank you for being very patient and understanding, I'm sure you know what I mean ;)Services: Painting, Body & Trim

  June B Lopez
10 months ago
Overall, my car got fixed. But the customer service my mom and I got from the receptionist was a joke. Maybe if our skin color wasn't so dark, we would have been treated better. If you need your car fixed, I recommend taking it to the Arlington Heights location. Nothing but Respect and COMMUNICATION at Arlington Heights Caliber collision.

  Daniel&Karen Maki
2 weeks ago
Friendly staff, excellent and regular communication, excellent work. Car looks brand new.

  Sean Herman
a month ago
A very great and easy experience definitely go to these guys for spot on exceptional work

  Jennifer Knight
a year ago
My car was damaged from a hit and run with an Amazon truck. This was incredibly frustrating and stressful. My insurance agency set me up with Caliber Collision for repairs. They did a fantastic job. My car looked like nothing ever happened. They were very warm and friendly, helpful with explaining how the process works and they sent me texts with updates on the progress of my repairs. I was extremely satisfied with the work they did.Services: Painting, Body & Trim

  Mike Harris
3 months ago
The shop was great at keeping me informed. Although all of the mechanical repairs were completed at an off site repair shop

  justin amos
a week ago
Quality repair work, and great communication throughout the whole process

  joseph gonio
a year ago
Caliber made a difficult time losing my vehicle very painless, dealt with Scott mostly and he did an incredible job of keeping me informed and made sure my vehicle was done correctly and in a timely manner. Everyone else was very polite and very concerned with my feelings and thoughts. Would 100% recommend them to anyone.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Joe D.
a year ago
The level of service here was perfect from the front desk person to the site manager. Everyone treated us like we were family...no kidding. I am floored at how good the level of service was. The body work they did ended up being as good as the car was brand new. They even did a little scratch repair/touch-up for us that was not a part of their responsibility. Lastly, they kept us up to date 2 times a week so we never had to wonder what was going on. I will only want to go to Caliber Collision in Algonquin IL after this experience.Service: Body & Trim

  Steve Jarrette
a year ago
After the accident, my car was drivable but they came to the house and picked it up, very convenient. Once they received the car, they gave me a date for completion. I received texts about the progress of the repair throughout the process. The car was repaired on the day it was promised, earlier than other shops had projected at that time. The quality of the repair was very satisfactory.Services: Painting, Electrical, Body & Trim

  Elizabeth Nu�ez
a year ago
Caliber collision took my car for 5 days after the insurance accepted liability to fix it. It took them 5 days to tell me they won't fix it due to "previous damage" that was completely unknown to me. Rather than trying to work with me to tell me what the so called previous damages were so that I could consider paying out of pocket or other options, they just refused to fix it and kept my ONLY car that I use for work for 5 pointless days, even after I made them aware this was my only car and that it was used for work (rideshare) the time they took to just check the car was unacceptable. And even after they declined to fix it, they didn't have the courtesy to call and tell me so or explain why not. They sent "notes" to the insurance Co. And even the insurance guy was confused while reading/explaining them to me. To top it all off, they didn't have the courtesy to call me to tell me my car could be picked up, I had to call the shop the day after and ask if the bumpers were back on and when I could pick it up. I definitely won't be considering or referring this place should I or anyone i know ever need repairs.

  Fermin Armenta
a month ago
Horrible service I never go back, they take a month yes to fix a front bumper off my honda pilot

  Renya Wead
2 years ago
Caliber collision is amazing. The front desk lady was very helpful she even called my rental place for me. Jason kept in contact with me from the beginning to end with everything that was going on with my vehicle. Told me if I needed anything or had any problems to call back. They also offer a lifetime warranty on all their work. I had a great wonderful experience it was very quick and stress-free. I would definitely go back if I needed to and I definitely recommend you checking them out if you need any type of body work.Services: Painting, Body & Trim