O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Olson
a month ago
This one's the closest to my house try not to go there disappointed again guy was working by himself tell me he cannot help me with checking codes on my truck went to the one nearby on North Avenue always get great service there too bad I have to drive being so close to my house but it is what it is

  Harriet Boe
a year ago
Well stocked. I was able to find the battery I was looking for, for my Generac generator. Most stores did not have the 26R, 12 volt, 540 cold crank amps I needed. Great service.

  Timothy Smith
a year ago
I came by today and spoke to the manager, who goes by the name of Angel, and my experience was amazing and very informative. Angel was very thorough, and took his time to answer all of my questions, and even went outside to Physically look at my car to give me more insight of a paint issue I had. angel is very professional and knowledgeable. I really appreciate how much he helped me. Thank you angel!!

  Kesean Walker
5 months ago
Great staff. Well stocked. Shout out to Marcy from the Walker family!

  L. Tatum
3 years ago
Had to get my battery jumped when I got off work, drove straight to O'Reilly to buy a battery. Nick was only employee in store but since he didn't have any other customers in the store he came out and put my new battery in my car. I felt he appreciated me as a customer. Thanks Nick!

  Liz Ziecina
3 years ago
I had a horrendous customer service experience in your Addison, IL store. Your employee, Nick, was very short with me and rude. He refused to help me and on top of that he was not wearing a mask. Another customer in the store even overheard our conversation and how rude I was being treated and took time out of his day to help me! I was thankful that at least one of your customers was kind and helpful even when your employee wasn t!! Will not return.

  Lisa Belvedere
3 years ago
I was at O Reilly s on a Thursday night and I was looking for hubcaps for my car there was a man working there named Hector he was so helpful to me he explained to me how to put them on. I appreciate that he was very kind, patient and helpful to me. He s a great example of excellent Customer Service And that is why I will always keep coming back to O Reilly s

  Littlepetfrog
4 years ago
Quick and simple trip for wipers went smoothly, we had to look up wiper sizes cause the book was gone but that's okay. And the only part I disliked was the slight understaffing and the slightly over enthusiastic nudge to get a single point of rewards.

  Gene Windsor
7 years ago
If you've been in one O'Reilly you've been in them all. The staff here is friendly and they have a good stock of parts. If they don't have it, there are a few other O'Reilly's around and they can check stock of neighboring stores. The place is clean and well lit. They also provide small services like battery check and replacement, wiper swap and code reading.

  Nicholas Benedetto
a year ago
Went all over looking for something , found there. Some of the prices were a little high, but store was neat and organized. Sales staff friendly.

  Marko Polo
2 months ago
It good g

  Roxee Timan
3 years ago
Came in around 7 pm tonight on Sunday January 24th and the associate Nick was not wearing a mask whatsoever and did not even attempt to put one on during the entirety of my visit. He was somewhat standoffish on trying to help me figure out the bulb I need for my headlight and did not make me feel welcome. The store makes a point to say you need to be wearing a mask and social distance, so I was disappointed.

  Marek Raniszewski
4 years ago
Don't go to this store if you want professional help ,don't call if you needed professional advice.This store's employees simply don't know... ,don't care ..and have no interest in helping you .They give misleading information over the phone and have no shame and no knowledge of simple word -SORRY.

  Dylan Diesing
7 years ago
Nick was very helpful and courteous, and gave me a veteran's discount. They let me use screwdrivers, free of charge to change out my light bulb.

  Love1lezti
7 years ago
Stood there for 10 minutes, no one helped me out. They didn't greet me or say one moment please, and there was no other customers there! Ridiculous. Go to autozone, across the street. Way better customer service!

  robert coffin
a year ago
fast friendly service. seem to know their jobs well!

  John Russo
3 years ago
ON FRIDAY FEBRUARY 19TH,2021 MY HEADLIGHTS ON MY 2003 LINCOLN TOWNCAR WENT OUT AROUND 7PM AND I STOPPED TO BUY A LIGHTBULB AT SEVERAL AUTOMOTIVE STORES AND THEY COULDN'T GIVE ME ADVICE OR HELP ME UNTIL I PULLED INTO O'REILLY ON LAKE STREET IN ADDISON ILLINOIS AND THE MANAGER ISRAEL WAS THE ONLY PERSON WHO WENT OUT OF HIS WAY TO SHOW ME OM HIS CELLPHONE HOW TO PUT MY LIGHBULB ON MY LINCOLN AND IF YOU THINK IT'S EASY,,, THINK AGAIN AND ISRAEL WAS VERY PATIENT AND PROFFESIONAL OUT OF ALL THE PEOPLE WORKING AT ALL THE OTHER AUTOPARTS STORE AND I JUST WANT TO LET HIS SUPERIORS KNOW WHAT A GREAT EMPLOYEE AND HUMAN BEING THIS YOUNG MAN IS AND WHAT AN ACCESS HE IS TO YOUR BUSINESS AND CUSTOMERS!!!! RESPECTFULY JOHN RUSSO

  Brian G.
5 years ago
They have many common and specialty parts, and staff is generally helpful and knowledgeable. They often go above and beyond for customers.

  Gerardo Hernandez
a year ago
They always professional they get all my parts warranty 1st choice for me always

  Vincent A Mesch III
6 years ago
The Addison O'Reilly Auto Parts is over-the-top for me of all time. They have taken care of me for the past 23 years and can recommend as the best place at least for me when it comes to auto parts.

  Rocco Chiero
5 years ago
What a great store. I was greeted immediately upon walking in and got exactly what I needed all within 5 minutes.

  JON COX
3 years ago
The employees are willing to help... but they is probably because the employees are a bit older and mature unlike hires at other auto stores.

  Kristen Cooper
3 years ago
The woman working there was very helpful and helped us find what we needed very quickly.

  James Joyner
5 years ago
Best place for all your auto parts needs. Fast friendly service and very knowledgeable about car parts . All around great service.

  David Tomazovich
2 years ago
One of my top places, just not the top, for a few personal reasons with bad run ins on their return issues or polices

  Cesar Novillo
9 years ago
Simply exelent, the manager provide me the best customer service that I'd received ever

  tom pagor
6 years ago
The Lake Street store in Addison is the best place to go the store on North Avenue not so much since they changed management he had a serious attitude with his customers on the phone as well as in the store not good North Avenue in Villa Park not good

  Eduard Poienar
2 years ago
Great customer service, and very clean and organized store !

  Lola PittBlue
8 years ago
Guys have a good trained attitudes willing to take a moment to help me what i need exactly on my car.

  Dad454 1969 rat rod
5 years ago
Laylee people that are not educated to treat customers right I wanna NOT go back to Edison Tratar a un cliente si respecto no no lo segreso a adison