NAPA Auto Parts - Dyna Parts LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad Dunford
8 months ago
Unbelievable. These guys saved my bacon. I made a mistake when ordering online. I got back to the store at closing time. Blake held the door for me AND they had the correct part in stock. So grateful for good people and available parts. I can't say enough about how impressed I am with this store.

  Katie O
2 months ago
I live on the other side of town, but the Napa store in Star had the items I needed in stock, so I decided to place my online order there. My car battery was on its way out, which was the reason for my trip to Napa, and I had placed a pickup order for a compatible AAA branded battery. With the intention of just picking up my online purchase, I arrived at the store and was helped by Blake and Bryan. Both of them were extremely helpful, and Blake took the time to check the in-store price with the AAA membership applied vs the deal I got online. In the end, Blake was able to save me about $40 off of the online price and Bryan pointed out that the AAA batteries had a deal going for me to earn a bonus visa card rebate. Transaction to purchase the battery was fast and easy, cancellation of the old online order was quick, and I was able to return my old battery for the refundable core without any issues. Overall, I am really pleased by this Napa location, and I would be willing to drive to this store over the one closer to me because of the level of customer service that Blake and Bryan displayed by helping find me a good deal along with what I needed to get my car running again.Thanks!

  Bob woessner
6 months ago
Made my 63 yr old wife install her own battery that was a warranty replacement while they watched. Completely disappointed and will not do business here again.

  Ron T.
a year ago
I went here today to get a part for my car which ended up being a lot more involved than expected to install. I went back to rerun the part and go a different route for now. Robert the store manager was AWESOME! He did the exchange without any hesitation and made it right for my situation. I usually go to the other 2 main auto stores out here and it always feels like I m inconveniencing them with doing their job. Robert was a breath of fresh air to deal with and I ll be returning to this location from now on for all my auto needs.

  Kevin Wickstrom
2 months ago
Always have what I need. If not willing to help find it.

  Beer With Bear
a year ago
I have had alot of good experiences coming to this location. The staff is usually really busy but they always assist me with my needs as soon as possible. I recommend coming here to get your auto parts. They are very helpful.

  Jeffrey Mayers
2 years ago
Customer service was a hit and miss my afternoon started out with a employee by the name of Katie was quick to tell me that they didn t have a part available and I found it hard to believe and when I came back hi spoke with another employee and with a little bit of digging we found both of the parts my shop needed, but it s happened a couple times she was quick to say no .And then today I came back to find a part I didn t know the name of and the manager just made me and the young man helping feel stupid and it just wasn t what I like to see when I come to Napa, step it up guys!

  Newtire
3 years ago
Just stopped in for an 0-ring. The lady behind the counter zipped around and found a nice selection of which I purchased just one. Then purchased some flush. She knew right where it was and I got what I needed and was out in record time. Thank you Carla!

  Scott
3 years ago
Called the store to see if they had a Group 65 battery in stock. Bobby answered the phone and wanted to know the year and all the information on the vehicle the battery is for. I said it didn't matter, do you have a Group 65 battery in stock? Bobby was rude, very rude on the phone and said the only way to look up the battery was by application. I guess walking to the back of the store to see if the battery was there was to much for him. No effort or want to help the customer. Good thing I didn't ask to see if they had "D" cell batteries for my flashlight, I would have needed my model and brand of flashlight.

  DoofyDoink Oof
2 years ago
SLOW but nice. People were very slow and always seem to have computer difficulty. But they did put my windshield wiper on! Friendly and home town, but don t go if you re in a rush.

  Chad Harris
3 months ago
Employees were extremely helpful

  Danger Dan
7 months ago
New hydraulic lines. They have the setup to make new lines. Staff was awesome.

  Kurt M
a year ago
What kind of auto parts store doesn't sell an ac recharge kit with a Guage? No wonder they're called Napa, never any parts available

  Carla Modrak
3 years ago
Super clean store, friendly staff always greets you either with a smile or a friendly greeting. If they dont have a part they take their time to help find what you need and get the product to their store.

  DPSFAM
3 years ago
NAPA is great! I have been here a few times and I'm always greeted the moment I walk through the door and the service is second to none!

  Ryaen Driscoll
3 years ago
Don't recommend this store when Bobby is there. Extremely rude and disrespectful! Sold me the wrong ball joints, and when I rented the press tool he gave me the attachments but not the press. Doesn't seem to know what he needs to be selling to folks.

  B Juarez
11 months ago
The eagle store seems to always send me here for parts they don't have.

  josh wright
4 years ago
Super happy to finally have a decent parts store in Star. I have been in a couple times so far and the staff has been more than helpful. Thanks guys!!!!

  Dereck Gray
3 years ago
Don't shop when Bobby is there he is a disrespectful and insulting. Doesn't know a dam thing about cars shouldn't be working in a parts store.

  Jonathan Gowins
2 years ago
Very helpful and kind service. Helped me find what I needed right away, with a smile!

  Brian Low
2 years ago
Great store the knowledge of car parts and all car things they have their is outstanding my go to store from now on!!!

  Katy Webster
3 years ago
Needed a headlight bulb. The guy at the counter was amazingly helpful and helped me find cleaner for my headlights to.

  Eryn Mills
3 years ago
Bobby is an extremely rude person!! He should not be working with customer service. Also sold me the wrong rear diff seal for my pick up.

  tracy W
a year ago
Quick service, but didn't have all the parts we needed

  Ron Thomas
2 years ago
Great staff, decent prices, nice to have in Star.

  Jeff Harris
4 years ago
Found what I needed quickly & priced competitively & the counter-person was pleasant & helpful.

  maxwell osler
4 years ago
It says they fix hydraulic hoses, well they dont. Got some excuse they dont have a bench to work on. Probably shouldn't advertise they work on them.

  m freitas
a year ago
Only needed oil but the employee was very friendly

  Brandon Brooks
2 years ago
Horrible service, manager is not worth your time.

  Paul C Townsend
3 years ago
Great people to deal with. And the parts aren't that bad either.