Priest River Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Keys
5 months ago
Hands down the worst company I've ever worked with. It took three calls over five months to get someone out to measure a few windows. We live 5min away. The worker who came out to take measurements still hasn't gotten back to us to provide a quote, 3 weeks later. We've since given up and called someone in Sandpoint who was able to provide a quote in one week. I'm shocked Priest River Glass is still in business.

  Madaline Stultz
9 months ago
I m so disappointed in this company. I had 2 windows needing replacement. It took John 2 weeks to return a phone call (actually multiple). He finally schedules an appointment, missed the appointments. I had to call the owner and just give him an FYI on his employee. So then John comes out to see windows with no information or understanding of why he is there in the first place. Then a week goes by and no quote. We called left him another message and still no call back. These were big money jobs too. Hope Steve knows his employee is losing business for him.

  Lauriebeth R
a year ago
I DO NOT recommend this company unless you have lots of time and money to waste. It literally took them 7months to install a sub par window (took them 20 minutes when they finally showed up) and a ton of calls on our part. They made multiple promises they didn t keep and their front desk staff is rude to boot. Please don t support this kind of unprofessional behavior go to Sandpoint or Spokane.Service: Installation

  John Stirling
a year ago
Would not recommend and should have known after reading other reviews stating similar situations. Had a hard time even getting them to come out because they don t make appointments evidently. When he came out, after one attempt, he left so quick I wasn t sure if he was going to get something out of his truck or put a bid together or what. I finally said goodbye as he started the truck. Guess the job was to small, under 5k. A few weeks later I called to order the glass and left two messages still no call back. Sad when you want to give a local business your dollars to only have them give you the finger in a way. Ended up ordering the glass from Spokane. UGH!

  jean hines
a year ago
In 2019 I had $30,000+ Anderson windows and doors installed in new construction. 2 of the slider windows are warped keeping me from weather proofing my home. I also can't secure my home because the doors won't lock. Of course they were paid in full.I have asked MANY times for the problems to be corrected. I don't like heating the exterior. In 2020 the excuse was covid. In 2021 someone came out to look at them and said yes they are warped. John gave me his phone number but he doesn't answer and "mailbox is full" I don't like to litigate, however it may be my last choice. This company is no longer ethical!Service: Installation

  euelounda gray
a year ago
Took my car there to get a Crack fixed in my windshield. Took about 15 minutes, they were very nice and professional. I highly recommend them.

  Mark Wadleigh
6 years ago
I needed four large dbl-glazed windows installed in an older structure, way out in the country on a mountainside (about 1/2 hour away from their glass shop). They came right out and worked up the measurements and the pricing. They fabricated the windows, and installed them in a couple of weeks. The windows, and the service, are MARVELOUS! They insulate very well (we live in a very cold environment that is hot in the summer) winter and summer. They glide easily back and forth to open/close. Nice strong screens that are silvery, so you barely see them. Visitors have all remarked that the entire windows installation is lovely. We agree! We love all that glorious light! Enjoy the fresh air, too. And the price they charged was very fair - less than comparable shops in the Spokane, WA - Coeur d'Alene, ID area. We plan for a second stage of windowing, and will for sure call on these guys again. LOVE IT!

  Jer Jer
8 years ago
dont use. scratched my truck and did a poor job of installing the window the rubber is hanging off. gave me 2 different prices told me $75 then said $130. do not use go to some place in spokane.

  Krystal Payne
4 years ago
I dont normally write bad reviews, but this place doesnt even deserve 1 star! My mom went and had them put in a windsheild. The first time it rained, it poured in her vehicle at the top. You could push the window back and forth, and they never put sealer in the window and it wasnt even in all the way. Went to them because they messed up, and they were least helpfull. THEY WANTED TO CHARGE HER FULL PRICE and they wanted to break the window to get it out. They were going to charge her ANOTHER 800 for a windsheild THEY MESSED UP!! and wanted to trash her vehicle in the process. Will never return and will warn anyone and everyone of our experience...

  NFD 120
3 years ago
Called for 3 weeks to get locks changed and when they showed up to do the job on the wrong day wrong time they never finished the job. I was told that they would be back in the morning to finish the job or atleast call to let me know, 3 days later I had to call them just to get told that it would be next week. The lock Smith was rude while answering my questions and never resolve the issue. Currently still waiting.

  Daniel Millage
6 years ago
Did a poor job on my car. Used too much window glue and left it all over. Also had gule between the window trim making it stick up. Driver side lower corner was sitting too high and they put a warped window in before checking it. Instead of unscrewing the base they popped it out causing damage to the body of my car. Now the clips for the splash guard wont stay in place. When I pointed out these issues the older man there told me it was an "old car". That is not an excuse to do a lousy job. Had Safelite come redo it in my driveway a week later and I am much happier. I do not reccomend Priest River Glass for windshield repair.

  Michelle Hall
9 months ago
Courteous, fast and efficient! But didn't have a very nice waiting room.

  Mikel Borgaard
2 years ago
Good small business to buy windows and doors. John, the owner, very friendly and knowledgeable. See him for your needs!

  Loretta Haxby
2 years ago
Wonderful people but couldn't afford for them to replace my windshield but will go here when I do get the money

  Robert Parks
2 years ago
Did a great fast job. I always use them for windshield replacement. Competitively priced.

  Cindy Comstock
a year ago
I will always take my glass to them they fix my grandmother shadow box my window wow what a great place

  Denise Daniels
2 years ago
Incredible people to work with. When they say they're going to be here they are. Special Thank You to John.I highly recommend them

  Jean Pease
a year ago
We got a rock chip fixed. We were in and out in about 15 minutes!! Very hey and friendly staff.

  James Russell
3 years ago
Like most places that do a great job in their field the only drawback they have is they're really busy so sometimes things seem to take longer than you'd like.

  Jesse Hellinger
5 years ago
Great service, All your glass needs! Check out their custom French Doors with the blinds in the glass!! First Class!!

  Connor Johnson
5 years ago
Every time I call for a quote, I never hear back. Hard to shop local when this happens. Always end up going somewhere else. They must not like money...

  Vincent Barnett
2 years ago
Glass was good quality and the people were very helpful. Only negative was the glass was not sanded on the edges until I got there.

  Mya Thomas
4 years ago
Their triple pane windows are fantastic and they are happy to tackle odd projects affordably too.

  Sue Johnson
3 years ago
So far they have been great. Very pleasant staff.

  Nathanael Lewis
4 years ago
Good place, usually helpful. Really slow and not accurate service when special ordering

  Nick Daigneault
5 years ago
A little spend but you get what you pay for and their work is excellent.

  anthony ferrante
3 years ago
They didn't have the courtesy to call so I purchased my order elsewhere

  Dean Nelson
3 years ago
Called for a bid they never called back it's been 2 weeks

  Colleen Rodgers
3 years ago
Exactly what we wanted! Great price great service!

  William NoBS SHIRREL
3 years ago
Nice employees!, Very helpful and attentive