Costco Tire Center
4.3 (55)
305 W Quinn Rd, Pocatello, ID 83201
(208) 238-4040
costco.com
Claimed
Service options
- In-store shopping
Introduction
Costco Tire Center in Pocatello, ID, offers a range of services including in-store shopping, mechanic services, and credit card payments. They are known for their accessibility and amenities, making it a convenient choice for tire needs.
Services offered: In-store shopping, Wheelchair accessible entrance, Mechanic services, Credit card payments, and more.
Costco Tire Center Reviews Summary
Pros
- Knowledgeable and helpful staff
- Professional and fast tire installation
- Great customer service and friendly employees
Cons
- Inconsistent tire quality and durability
- Long wait times for service, especially without appointments
Suggestion
Improve consistency in tire quality and durability, and consider optimizing scheduling to reduce wait times for customers.
Positive Words
knowledgeable, professional, friendly, great customer service
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shae Neal
10 months ago
Terrible. Bought four tires. After 18k miles one is completely going bald right down the middle. The rest are just fine but NOPE, NO REPLACEMENT. "You will have to buy 2 more tires for $474 and replace them". How about YOU replace the defective ones I already bought. TERRIBLE! Won't be renewing my membership. GO ELSEWHERE!
Omae wa Mou Shindeiru
9 months ago
Great service, knowledgeable guys. They helped with changing two of my defective tires.
Zack Merrell
3 months ago
Mason and Winston were amazing. They helped me with a tire replacement and made sure I was all taken care of.
James Hinders
a month ago
Great deal on tires and fast professional installation.
Kristoffer Miller
11 months ago
Shopped around everywhere for tires for two weeks almost and within a 5 minute call to Winston here I had all the answers I searched for and got the most badass tires on my yukon and tacoma! Winston and Mason provided amazing customer service, were prompt and professional as well as super friendly.I had a leak issue (wound up being my rim) and Kelden and the man at the front desk (short hair, mustache, glasses) were equally amazing! The man at the desk got me in fast and was super accommodating. Kelden went above and beyond to fix my issue and I didn't have to even ask. He offered me suggestions and advice on new parts and showed genuine concern.The tires are exceptional the staff is even better. Will be going here from now on!And if you want amazing tires for a truck or suv get the BF Goodrich KO2! Coolest tires ever!
Jon Paul Johnson
6 years ago
I ordered some tires online and their supplier sent some that had been manufactured too long ago for Costco's policy to let them install them. They were so nice and great to work through that problem with me. They eventually got some other tires shipped from a different warehouse to install. I'll definitely be going back.
Jackie Lewis
2 years ago
9 14 21. 4 words.. punctual, efficient courteous, economical. I did a tire exchange from summer to Winter. One of the best customer service experiences I've ever had. thank you Pocatello tire center you are top notch
Zander
3 years ago
Fantastic service, knowledgeable staff. I've no desire to go somewhere else for my tire needs. I went in today with no appointment after blowing out a tire, five minutes later the tire is on order and I'll be setting an appointment later this week.
Parker Stohlton
3 years ago
As the only shop open on Sunday, Costco did a fantastic job changing my tires. I was in the middle of moving and while passing through Pocatello, one of my tires popped. The tire guys were super nice and professional!
Brian Michael
4 years ago
Has always been my go-to installer for winter tires. Has always kept earlier than store hours. Showed up an hour and a half before open, and now they only keep store hours. Despite being there an hour and a half early, they open the doors at 9:50 and a line of old people b-line to the tire counter and push my walk in time out until late in the afternoon. I will make an appt. next time, but that's a bummer. I've always been able to get there early and shop while the tires are installed.
Will Ricken
5 years ago
I have bought about five sets of tires from Costco in Pocatello! I keep going back mainly because of the awesome customer service from Ross. He is very knowledgeable and always goes above and beyond and takes care of all of our needs with a smile! If you ever need anything just ask for Ross he's the man!
Katie Taylor
5 years ago
I don't even want to give them a one star. Horrible horrible horrible customer service especially from Kaedon. I thought I had some simple questions and he answered me like I was fool and trying to scam him. I would never do service there EVER. It almost makes me want to give up my Costco membership. Kaedon learn some manners and maybe take some costumer service skills as well! Maybe start as simple as "Hi how can I help you today?" instead of looking at me like I have six heads. I don't recommend this place. Go elsewhere, unless you want to be treated like a fool.
Martin M.
5 years ago
Very bad quality tires! After not even 10k miles under normal driving conditions, the supposedly 80k-mile tires are nearly bald. Staff doesn't care and refuse to admit that this is not right.
Eric Hansen
2 years ago
Keldon is a great tire tech. Fast, professional, and friendly. Costco's employee of the year IMO.Eric
Tanya Potter
5 years ago
Took only an hour to place a new set of tires on and I was there when they first opened today. Customer service was great too.
Karen Jones
a year ago
Had an appointment, arrived a little early, by the time I was done shopping my car was done. Great costumer service.
Grateful Rides (Dan Green)
3 years ago
Good price for the tires because there was a manufacturer's discount. But the installation took WAY too long.
Jeff Kuhlmeier
4 years ago
Always have been very helpful in getting the right tires and batteries ordered and installed.
Rich Tucker
5 years ago
Awesome place to buy tires but not truck tires better deal at Les Schwab better warranty better price
Kelly Jo Fisk
7 years ago
Decent prices, name brand tires, quick service, professional staff.
Julie Colt
a year ago
Logan was helpful. Why don t they have a key drop though??
Stephanie Bacon
7 years ago
I thought these guys were great! The service was professional and quick. I really enjoyed my experience.
Kevin Andrus
4 years ago
Extremely slow service. You would have to shop for a years supply of food to take up the time that it requires to change a tire.
Jennibird Ess
5 years ago
Great experience!! Knowledgeable, friendly, easy-going staff. I will be a returning customer.
Ryan Pittson
2 years ago
Very helpful staff with a nail in my tire.
Desiree Anderson
3 years ago
Got a new refrigerator didn't visit tire dept.
Matthew Kulicke
5 years ago
Excellent place for tires. Nate was fantastic.
Chris Mendenhall
5 years ago
Professionals with good prices to boot. No hassles.
Tammy Bateman-Ramey
5 years ago
Good prices and excellent customer service
Jena Stinger
7 years ago
Waited over three hours for a tire rotation.