Cole Nissan Kia Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane Norman
a week ago
I am from out of town and recently broke down in Pocatello. Your service department could not have been better. They got my car in and fixed overnight, and I was on my way. I thank them so much for treating me so well.

  holyspartan100
a month ago
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAMcharged $165 for a diagnosis that i had already given to them. basically didn't do anything to the car whatsoever overquoted the cost of the repair massively to pad their own pocket. instead ill install a $14 exterior sensor by myself in 30 mins instead of 8 hours of their shop time. they must be torquing down every single screw 15 times for what they quoted. wade wellard is a scam artist and literally defended this. if your customer tells you what the problem is... you dont get to charge them for diagnosing it SCAMMMER

  Kevin i0dyne
5 months ago
I cannot thank the Nissan service department enough. Especially Wade! Also, thanks Amanda in parts! Today Nissan service quickly saved me after I had been stuck without a car a few days because my key fob was destroyed. I am not living in Pocatello, but I visit my family regularly. They have proven to me that Nissan service has my back when I am in a bad situation. They showed me compassion and understood my situation. I cannot express my thanks enough to Nissan today. Thank you for being there for me. I am happy to be your customer.

  Kelly Petersen
a year ago
Everyone is friendly and customer service is good. But service is so slow. Have had to wait 1.5 hours+ for an oil change and tire rotation on several occasions, even with an appointment. Seems much slower than other shops.Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  JP
2 years ago
We had car trouble in the middle of a cross country trip, so we dropped into Cole Nissan Kia without an appointment during a very busy time for the service department. They squeezed us in anyway, knowing that the work we needed done was important and necessary for us to safely continue on our trip. Terrell made sure the work was done quickly and efficiently (even had time for a tire rotation!) while Christa saw to our every need while we waited. She even made two shuttle round trips to help get our family where we needed to go while our car was in the shop. Could not have been a better experience. This service department has its act together. Highly recommend!

  Olivia Broncho
2 years ago
Women, please be aware the service department will take advantage of you. Free tires for life I have and they were replaced with two different types of tires . I always have issues with them last time they messed up they gave me a free oil change lol I have free oil for life so I couldn't use it. Have a man go in to complete services so you don't get taken Advantage of.Service: Tires

  Karen Parker
a year ago
The service staff at this location is beyond fantastic and very caring. I will be continuing to see them for any need with my Sportage. They have been kind and helpful anytime I have needed assistance since my husband passed away and he was the family machcanic.

  Sally Remer
2 years ago
Had information on past services done here, got my XTerra in and out fast with a nice sized waiting room with coffee and water and a TV to watch. A car wash was also included in the service i received

  Kiane Kelly
4 years ago
Nissan nice and clean inside and out but they won't try for us to get a nice car and trade for our car that one and payment each month they would not do it because of our credit bummer

  Kendrick Jordan Peterson
2 years ago
This dealership is amazing very helpful with any and everything and the crew is super niceRated ... 11/10

  Kevin mcdonnough
4 years ago
The worst place in town to go Customer service was the worst A my opinion they are crooks and out to get your money every penny they can Badd experience Will never go back there You couldn't pay me enough In my Opinion

  Elizabeth Phoenix
5 years ago
Unless you want to be raped on a bed of hot coals, stay away from this place!

  Poky Person
3 years ago
Best service department in town!

  James Martinez
a year ago
Polite & courteous very helpful.

  CSM
3 years ago
Excellent service department!

  Catherine Rich
4 years ago
Always great service.

  Oliver
3 years ago
Awesome job!

  Karen I Roach
4 years ago
Don't remember

  Dick Jorgenson
4 years ago
Good service

  Eric Hern�ndez
5 years ago
I like their NISSAN carsMe gustan sus caros de NISSAN