PDQ Import Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Garrett Gludd
a month ago
These guys sure got me out of a pinch. I needed a radiator slapped into my ride under a short window of time, and this shop came through with flying colors. Courteous and professional service at a fair price.

  Katrina Poe
6 months ago
I am not a fan of putting my life on line, but after almost a week and a half of trying and failing to get ahold of someone i am at a loss of what else to do.In May2022, I took my car to PDQ to have new struts installed. $3800 & 5+ wks. later I finally got my car back. I pulled out of their lot and immediately heard noises that I shouldn't have been hearing. I drove it from their shop to Idaho street just off of 21st and called & informed Cody about it.He insisted that it was my wheel bearing and it had nothing to do with the struts.June 2022 - 1 week later I had the front drivers side wheel bearing replaced. And, no surprise, it still made the same sound.Eventually I took it to Les Schwab's for an alignment where the manager informed me that all 4 of my sway bar links (replaced with struts) were only finger tightened. He said it seemed like they put them on and got distracted and forgot to go back and actually tighten them down.Even after the alignment i could still hear something, but it didn't seem as bad.Fast forward to Mid-June 2023 - Back passenger side strut is completely blown out. Shoved the top of the strut through the bottom of my back speaker and broke the tab that holds it in place. (Don't care about the speaker, had it replaced.)I tried for weeks to contact someone at PDQ, with no success.Finally posted a similar review and the owner contacted me.He was very nice and had them make me an appointment at no charge since the part was under warranty and the labor was just at a yr.Still June, I take my car and drop it off with the agreement that they will call me and confirm that it IS the strut and explain what they are going to do to fix the problem.A week or two goes by with nothing from them. Finally, I call for a few days before I get ahold of anyone.Cody finally answers and informs me that my parts should be in sometime in the next few days.Another week & I call again, this time my car is finished and they either forgot to call or everyone thought someone else was calling.When I show up to get it, they hand me the keys, no paperwork, no explanation of what they did or why a brand new $500-$600 strut just goes bad in a little less than a year.I picked my car up this time in early to mid July 2023.Approximately a week and a half ago, I am driving up 21st street, (road is rough with all the road construction) I hit a small pot hole that are getting ready to fill and immediately I start hearing that same strut flopping around!90 days, 3 months, it has been July, August, September and it is already bad!!!Again, I have tried for over 1 1/2 weeks to contact someone there, but no one answers and the voicemail is full and has been the entire time. So what am I supposed to do?I am starting to wonder if they even replaced the actual strut last time. I would think that a brand new $500+ strut doesn't just go bad in 3 months...I don't know what I am supposed to do, any suggestions?Katrina Marie PoeServices: Steering & suspension repair, Steering & suspension replacement

  Natasha Storm
4 years ago
I never seem to annoy Nate too badly with all my questions about my quirky car, they take good care of Elle. Even moving it inside when there is a storm brewing. I'm grateful to rely on them.

  Angela Dillon
a year ago
Drop my car off Labor Day weekend hoping to get the car repaired. Was told he would get back to me. No call. I call a week after dropping the car and was told the problem is a bad wheel speed sensor. He was trying to figure out a way to repair the car not spend tons of money. Said he would get back to me. Called a week later he had just gotten off the phone with the company trying to get a part. 2 weeks later I called again he had just gotten off the phone again the parts are in route and he doesn't know where the parts are. More than 5 weeks later my car's not repaired I can't wait any longer. If they didn't want to do the work, they should've just said so. I do NOT recommend this company.Service: Electrical repair

  Parker Wilson
a year ago
Gabe helped me by installing my aftermarket suspension and got it dialed in for me and came in way under the expected price. 10/10

  Jill Grover
a year ago
I have a 2014 Sprinter . I came from Oregon and my check engine light came on. He had me come in and he took the time to have the reader read the code . Customer service and help greatly appreciated. Next leg of Journey worry free.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Holly Karlin
a year ago
Not the old PDQ that stood by work and cared about the quality of work. Had an engine installed and some work on my van. Later needed the heater core -after waiting a few weeks just to diagnose that- they had no time to do it so they bypassed it just to get me on the road- as soon as I left the same problem occurred- coolant spewed out empty and we turned back around to ask for actual help- being upset they got an earful- said they would fix it but it wasn t their fault- then said never come back because they got yelled at- reality bites! I think they just never wanted to stand by any of the original work after 6k plus of engine work.Service: Engine repair

  Sid Brown
2 years ago
I was looking for a wiper motor for my 1970 VW Beetle and they found me one! The customer service was excellent and very friendly! Though it was my first time there, they treated me like I'd been a loyal customer for years. I'll utilize them as often as I can in the future! A+++

  Anthony Matson
5 years ago
We brought our car into the shop to diagnose why our car had lost its power. The staff diagnosed and we were told the spark plug and wiring would need replaced and that our clutch would need replaced soon. However, we were assured the spark plug issue was the primary reason for the car issue. Upon picking up the car, I drove it 1/4 block and it was obvious the issue was not fixed. I immediately returned to the shop and was informed they had test drove the car and it was good to go. They seem completely surprised the car wasn t fixed. It was 5 pm so I left the key and called back the following workday at which time they changed their story and told us they didn t know why we only fixed the spark plug issue because the clutch needed replaced. Are you serious? I m sympathetic to additional work to fix a car when the first repair didn t fix the issue-old car fixes are sometimes a process. However, I m completely not ok with a lack of communication. Had they called after fixing the wiring and let us know the car still didn t have power and the clutch actually needed to be replaced for the car to run, I d be fine. Or even when I picked it up, letting me know the car wasn t going to actually run. However they chose to do neither of those things, rather, when I called them out on the lack of communication, they simply responded by letting me know it was my fault for not understanding the problem and they Did the work they were authorized to do. I do not recommend using this shop.

  L GB
a year ago
If I ever need a mechanic in Lewiston, I m going here. I was driving through when, after a gas stop, my car made a horrible screeching sound when I put it in drive. When I called, they told me they would not be able to work on car for a couple of days. BUT, after I described the sound/situation, they diagnosed it as a stuck rock between something and the brake shoe. Told me to put in reverse, then drive a few times. And IT WORKED! Screeching sound GONE. Proceeded on my trip with zero issues. Polite. Professional. Responsive.Helpful.

  Dark house
a year ago
Was driving to Texas in 2 days when my air-conditioning stopped working. Karl managed to fit me in late notic as it was an emergency. I'm pretty sure he did this on his lunch to help get it fixed for me which is beyond amazing. Can't thank him enough as it would have been a miserable trip had he not been so great.Recommend whole heartedly.

  Patti Burke
3 years ago
My Volvo is serviced by PDQ Import Repair. The customer service associate, Nate, is very professional, friendly and helpful. I appreciate it when the customer service is a priority as I worked my entire adult life and retired from a customer service position. Karl was my mechanic and he did an amazing job. My car runs beautifully! Thank you for being there for me! Now, I feel safe traveling from Lewiston, Idaho to Southern California to meet my first new baby Granddaughter to be born soon!Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  Julie Phelan
2 years ago
PDQ has been fantastic to work with over the years! Honest, fair pricing, timely with repairs, and no high pressure sales. I trust them completely to keep my import car safe and drivable.

  Scott Zaval
4 years ago
Mainly fixed my car. I can't reset any of my services. They went way over what was quoted the first time and a hundred what was quoted the second time. Kind of worried about having to have them fix the service problem but they are the only one in the area. It was still a lot cheaper than bmw. Also advised he did some work that I rechecked after the mechanic and it didn't look like it had been touched at all. I would stay and watch the work get done, if you get work done here.

  Brittany George
a year ago
Would never recommend this place to anyone! We spent thousands of dollars at the place to fix our car and they just kept coming up with more and more excuses of why it wasn't fixed. They screwed us out of a bunch of money and we still have a car that doesn't run.

  Nolan Boyle
13 years ago
Time and time again I constantly find they are the most reasonable place in the area for BMW work. It can be tough to get in because they are so busy, but it's worth the wait. They are always willing to offer information even if you need help installing a part yourself. I'm an extremely picky consumer and I often find myself leaving negative reviews, but this place is truly one of the best.

  Carolyn Whitney
3 years ago
The only reason I am giving a 1 star, is because that is the lowest I can give them. We will never use PDQ again! Horrible business and horrible customer service! Not only have they done work that you do not authorize, on more than one occasion, then have the audacity to charge you for work you did NOT authorize. Also, if you ask them to leave the key in the gas cap for an after hour pick up, they will leave your car unlocked with the keys in it! They also cannot take responsibility for their action and instead blame the customer. Will never get another penny from me. POS company

  Anthony Marino
2 years ago
Great guys. I brought my vehicle in to diagnose my check engine light. After testing, it was determined there was no immediate problem. Vehicle is running great.

  Amber Zaval
4 years ago
I would rate a zero but one is the best I can do. Our car had a pricetag of $600 for just over 3 hours of work. Wish could see how you really earned that price tag fi-ng out family over after giving us and even lower estimate. I guess the first ripoff wasn't enough. An extra hundred was even sweeter .

  James Holloway
7 years ago
I had a problem with my Range Rover that I could not diagnose and neither could the firestone shop that I took it to south of Seattle while I was there before Christmas. PDQ was able diagnose the problem, fix it quickly and for considerably less than the only other shop in town that even agreed to look at it.

  Kim Traver
3 years ago
Work on my car was well done and cost was as expected. Communication about a delay in getting the work done (needed to order parts) could have been better, but overall very satisfied.

  French Spud
10 months ago
Competent, and personal service. Been bringing my Honda Accord here for more than 10 years!

  Randy Black
6 years ago
If you own a foreign made car in this valley, this is where you need to bring it! Friendly service an mechanics that know their business. And next door Pete sell's good used vehicles.

  Seth Vonk
3 years ago
Because they are hands down the nicest people in the valley, i never got charged for a diagnostic for one ,saved me $100,and two I didn't get charged for storage ill keep going back and refering people as long as these same guys are there if they move i move.

  Holly Karlin
a year ago
It s about the only shop for a VW -our town needs more shops like this they re OK as the sign says

  Sophia Jones
4 years ago
They're very helpful and fair pricing!! They got my car back on the road and will be helping with future repairs, so I'm sure more positive reviews to come!!

  David Waltari
2 years ago
I was referred by the original car owner after having an accident and when I took my car down they told me they dont do body work and referred me to a different repair shop. It was a frustrating situation but they did try to give me some advice so I can complain to loudly.

  Gerad Harris
6 years ago
Great place to fix the cars that nobody in town will touch, like Ferrari, Bentley, Maserati, etc! Karl really knows what's he's doing under the hood, and takes care to make sure it's done right.

  William Benson
3 years ago
Easiest repair shop to get along with. Ive dealt with them for years. Every day they try harder and offer support and advice for those who definitely need it.

  PNW Racing
8 years ago
Amazing business, the staff is knowledgeable and are all enthusiasts. From modifications to general service they have the bases covered for your European and Japanese vehicles.