Snake River RV & Hitch, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hilary Hanson
2 months ago
10 stars if I could give them. Steve was prompt in responding and coming out to help repair my small camper trailer. There were a few problems, one being a leak with the transmission fluid. He showed me what needed to be done and told me it was an easy repair I could do so he wouldn t have to charge me. I appreciate his time in showing me so I could learn a new skill.He later came back out with a buddy to fix a more intense repair with lifting/lowering my hi-low trailer. They are currently working tirelessly so I can use the trailer for an upcoming roadtrip. Very grateful for his hard work and determination, especially in 30 degree weather. Highly recommend Snake River RV and Steve and his help who came out.

  Michael Hall
a month ago
Steve is great! He hooked me up with a great Anderson hitch, walked me through the install process and gave me great direction on usage. Highly recommend!

  Ric Sylvester
10 months ago
I arrived at my RV Park destination in Idaho Falls in late afternoon to find my slide tracking on only one end.I called Steve at Snake River RV & Hitch the next morning. After a few diagnostic questions he had pretty good idea what was going on and said he could check it out after he made one stop. About a half an hour later Steve showed up and got right to work. He had the problem resolved within an hour and we wrapped things up.I would like to say Thank You very much Steve for your prompt & courteous service and getting me back on the road so quickly.Steve is knowledgeable and his prices are fair.Ric S.

  Jared Taylor
10 months ago
What an awesome experience today at Snake River RV & Hitch. My plugs in my trailer harness weren't working. It was just a fuse...Steven could have totally taken me 'to the cleaners' because I don't know anything about trailer wiring...15 min at his shop and 1 fuse and I was on my way. HIGHLY RECOMMEND!!!Service: ElectricalService: Electrical

  Dietmar G
9 months ago
We were at Yellowstone when the Oasis hot water heat exchanger in our 2018 Newmar Ventana developed a leak. We called every place within 200 miles but no one wanted to or knew how to work on the Oasis. We eventually talked to Steve at Snake River RV & Hitch. He knew all about the Oasis hydronic heating system and was willing to work us in. He diagnosed the problem remotely, ordered a new distribution module for us and called us when it arrived. A few days later we drove to his shop and he started work the next morning. Later that day, we had hot water again.We can t thank Steve enough for his work and hospitality and wholeheartedly recommend him to anyone who needs work done on their RV.

  Bambi Rutherford
11 months ago
RV slide not going out:I don t think we could find enough words to describe the service, patience, and knowledge we were grateful to receive from Steve. He never rushed or made us feel like he was in a hurry. He was thorough walking us through the trouble shooting and discovering not just what was wrong but also what was causing the problem. This type of customer service is rare to find these days!And who, answers their phone on a Sunday and helps you trouble shoot another issue the next day!Definitely recommend Steve! Not only for his service but his knowledge and understanding of RV s is truly exceptional!! Thank you for everything Steve.

  Ron Staymates
5 months ago
Steve is awesome. Cannot say enough great things about his services and repairs. Would recommend him to anyone needing your rv repaired.

  Karen Knotts
a year ago
Steven s service was exceptional. We had an Aqua Hot hot water issue on the road, and he was the only one after 20 calls that would take us right in. I knew just by talking to him on the phone that he was extremely knowledgeable about our problem. We arrived at 8 am, and he had us back on the road in no time. So refreshing to deal with someone who actually cares about servicing his customers, and not just about getting their business. Wish he was close to our home, as we d definitely go back to him again. We highly recommend Snake River RV and Hitch.

  Kevin Fulkerson
a year ago
Steve made time to resolve our Aqua Hot issues, when we couldn t get an appt anywhere. Too many big RV companies won t provide emergency repairs. Don t discount Steve just because he isn t a big RV company. He is an Aqua Hot expert. Steve came to the rescue and now we have hot water. He even help found an electrical issue. Plus, he called the next day to make sure everything was okay. I highly recommend Snake River RV & Hitch.Service: Electrical

  Maggie Williams
a year ago
When our AquaHot failed, my husband called this company and actually got an immediate call back. That was just the beginning of Steve's excellent service. He worked with our schedule to have us bring the motorhome to his shop on a Friday afternoon so he could work on it the following Saturday morning. The work was done in a timely and efficient manner, and our problem was fixed. He even made a follow-up call the next day to be sure that everything was working properly. We were impressed with every aspect of service. This is definitely a five star business.

  Craig Bahr
2 years ago
We wandered into Snake River RV & Hitch close to Noon as out of state strangers. Steve was at work on another RV but broke off from that to find out what he could help us with. I explained that our 5th wheel had low clearance over the bed rail of our pickup and in some situations could take a bite out of the top of the bed rail.Steve asked if the kingpin box could be lowered to help this situation but I wasn't sure it could and my photos weren't detailed enough to be able to determine this. Steve offered to drive to our campsite 20+ minutes away to check it out as soon as he finished up with the RV he was working on, about a half hour.So off we went with Steve following us to our campsite. After determining that the kingpin box could not be lowered, Steve suggested some hitch options we could consider. He asked us how long we would be in the area and after finding out that we were only in the area for another day or two, he immediately got to work sourcing the hitch and accessories we would need.We tentatively agreed that I would show up at his shop the next afternoon with the RV.Amazingly Steve called back that same afternoon saying that he had the hitch and parts we needed and could come out to our campsite after supper if it was OK with us. It was fine with me but I said it's lightning all around and looks like its going to pour buckets. Steve just replied that he didn't mind getting wet.So Steve drove out to our campsite once again, installed the hitch while being very meticulous with all the torques and alignments and gave me a description of the whole process as he went along.After I paid my bill, which was very fair with no surprises, Steve spent at least another half hour giving me tips and understanding about slide maintenance and operation and construction and other RV maintenance tips.To summarize: Steve is a very honest, fair, generous and great guy. He has a great amount expertise so will most likely be able to solve about anything you need fixed. His customer service is above and beyond. I highly recommend with no reservations.

  Glen
7 months ago
This is one of best review repair I used in years, Steve is honest very good at his job plus he honors veterans . Will used for every rv problem I have . Steve got me right away as well. Very fare on price. Thank you

  John Stangel
3 years ago
We called Steve on a Friday morning and he tried to help me diagnose the problem over the phone. When I couldn't get it to work he scheduled an appointment to come out and look at it but not before he made sure he had all parts that he might need before he got here. This kind of business practice is unheard of now days most repairman try to drag it out for as long as they can with driving back and forth to the store for parts. Steve was a real professional and had my heater back up and working in about an hour and a half. He also checked in with me the next day to make sure everything was still working. I would recommend this company to anyone needing help. Thank you again Steve keep up the great work. John

  AL W
3 years ago
We communicated by phone and he helped me troubleshoot. I ended up driving to Idaho Falls for Steve to work on my motorhome. He diagnosed the problem very quickly. He went over the top to help me with my heater when I needed it the most. He is very knowledgeable on the aqua hot systems. I cannot recommend him enough to anyone that has a aqua hot system. He has a good stock of parts to repair these systems. Thanks, Mike Wolf

  J. Bodine
4 years ago
Very surprised when Steve answered my call at 7:30 pm! Had my Aqua-Hot diesel burner quit on me, and the weather had gotten unexpectedly colder than usual. Steve got me in the next day and I was on my way in about 4 hours. And I paid about half what others have charged me. Knowledgeable, honest guy. I highly recommend Steve for your RV repairs.

  Ray Daugherty
a year ago
We use our Aqua Hot a lot and have it serviced twice a year as we travel. So we have used a lot of Aqua Hot technicians. Without a doubt he was the most informed we have encountered and did the most thorough job. I usually watch as it is being done and he took apart and cleaned parts that others skipped. He removed and soaked/washed/brushed parts others just blew air on or vacuumed. It has never run so clean. I would go hours out of my way to have him service our motorhome again.

  GK Davis
2 years ago
Rock star! On short notice, Steve was able to take a look at my RV and get it fixed - correctly. I have had at least two other RV places "fix" my hitch problem only have the problem come back. Steve could have done a quick tighten job and sent me on my way but, he researched the equipment I had and correctly installed it - fixing my problem for good.... And his co-worker Nicki was five stars as well. If you are passing through, you can trust Steve to take care of you.

  Randy H
a year ago
Steve is exceptional. We had our bearings burn up on our trailer on a Friday night, an hour out of town.Steve answered the phone on a Friday night and took the time to give us direction. He told us where to get the help and even name some calls on a Saturday to answer some concerns.He did all of this knowing that we weren't going to use his services if we followed his advice .

  Kokosmom
a year ago
We had a blow out in our trailer on the way to Idaho Falls. The tire damaged underneath our trailer and pulled out about 10 feet of wiring. When we arrived at the rv camp ground, we found out what the wires went to, the slides. Our slides would not go out. I called Steve and he was at our rv spot with in a half an hour. He got our slides to go out and saved the day.! Thank you SteveService: Electrical

  Timothy Palmquist
3 years ago
This is the place to go for your RV repairs! Steve was very well versed and had great experience with many areas relating to RV repairs.We were on the road and needed emergency service and Steve got us in right away despite having having many other things he was working on. He was very personable and pleasant to work with and didn t make us feel like a burden despite the emergency drop in. Thanks Steve!

  Karen Town
7 months ago
Don't let this 'off the beaten path' location fool you. Steve knows EXACTLY what he is doing with Aqua Hot systems. He fixed our "new" system that had been leaking from day one. Knowledgeable, efficient and fair! Highly recommend!!

  G L
4 years ago
I'm very finicky about who works on my coach because most people don't know what they're doing. Steve is just the right individual to do your repairs. He's knowledgeable, fair and honest. I had Aqua hot issues that he addressed and finally fixed my problem since new. I highly recommend that if you're in or near Idaho Falls he is definitely worth going out of your way for him. Especially if you're passing through with a problem, do yourself a favor and call Steve!!

  Stan Simpson
4 years ago
Had issues with our Aqua Hot while overnight in Idaho Falls. Called Steve, the owner, and he scheduled us for 2-1/2 hours later. Arrived at his shop, and he went right work. Diagnosed the problem, PLUS did a complete service of the system, including a major cleaning of components. He was finished in less than 3 hours, charged a fair price, and we were on our way. This morning, we received a text asking how the Aqua Hot was performing. The system works flawlessly, and we couldn't be happier with the service Steve performed for us on short notice.

  Vicki Thornton
4 years ago
We found Steve on the Aqua Hot Service locator, went to his place Friday and he said he could fix it Saturday morning. He repaired our Aqua HOt within the time frame he stated and it was lower than the price he quoted. We are from Illinois, and were very happy to have found Steve and get such fast and expert service. If we ever need service and happen to be in the area, we will definitely call him. Thanks again Steve for your fast, professional service, Mark & Vicki.

  Adam Hicklin
3 years ago
I wish all businesses were as helpful and honest as Snake River RV. While traveling I had an AquaHot issue. I sent Steven a message, even though he was a couple hours away. He called me right back and helped me diagnose the problem so I could fix it myself. When was the last time a business went out of their way to just be helpful, without the prospect of making a dime? Steven is a standup guy who wants to treat his customers right, even if they aren t customers yet. If you need RV service in the area, I wouldn t hesitate to call Snake River RV and Hitch. Honest service at an honest price. What more could you want?

  Larson Thune
4 years ago
I wish all businesses conducted themselves like Snake River RV and Hitch. Steve, the owner, is as knowledgeable as one could be. Even more, he is honest (doesn t try to charge you for things you don t need or up sell you) and very reasonably priced.I bought my second-hand RV to him with what seemed like an un-solvable overheating problem (3 mechanics and $4k in repairs hadn t solved the issue), among other issues, and Steve got it running beautifully. My wife and I were able to drive our rig all over the west this summer from Wyoming to California to Washington and back without a single issue.TL;DR take your rig to Steve and you ll be glad you did!

  Judy Minor
4 years ago
In December 2019 we were travelling to Arizona and my trailer needed some repairs. I called Snake River RV Repairs on a Saturday morning and Steve answered immediately. I took my trailer to his shop. He took a look, got the parts and fixed it in no time at all for a very reasonable price. Thank you again for your great service. It was so appreciated so we could continue our trip the same day. Anyone needing repairs in Idaho Falls this is the place to go.

  John Leyh
2 years ago
Steve did an outstanding job replacing my dead 5th wheel A/C on my rig. Very professional and patience!! Great people, and can fix anything on RV Trailers. If I have a problem again, Snake River RV & Hitch, Inc. will be the 1st repair shop I'll call. Thanks Steve and Kathy for taking care of us. Respectfully, John/Barbara Leyh, Retired USN/DAV

  Jennifer Roth
4 years ago
I called Snake River RV & Hitch, and Steve was able to answer all my questions. He worked with my schedule to get a class III hitch installed on my minivan. Throughout the process he was very courteous. He did the job for less than the price he initially quoted me. I would definitely go there again. I highly recommend Snake River RV & Hitch.

  Courtney Hinson
2 years ago
Mr. Steve Murphy is a true professional, but not only that he is a genuinly nice guy! Steve installed a gooseneck hitch in my truck and did it while I waited! In addition to doing the hitch install I also had a problem with my RV water heater which he later helped me troubleshoot over the phone. There are not many professionals like him that truly want to help their customers. I highly recommend.