Sage Creek Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wayne Clark
a month ago
Experienced. Professional. Customer focused.This was my first time using Sage Creek Repair. It s hard trusting a repair shop you don t have experience with, particularly when you have had bad experiences in the past. Luckily, this time it paid off.I enjoyed the service I received from Sage Creek. Especially in working with my warranty company to have as much of the work covered as possible (wish they covered more but not a reflection on Sage Creek).I enjoyed the detailed explanation, both visually and verbally, of what was broken on my vehicle. A report was sent to me with detailed videos and photos showing the issues. I ve never experienced, to this detail, the evidence of damaged parts. I felt comfortable with paying for the parts/work when I first hand witnessed the issues. Trust but verify I ve waited two weeks to ensure the work that was completed would hold up. Not that it matter much because Sage Creek offers and awesome warranty on parts and labor.I hope other shops get it together because Sage Creek has raised the bar. Either way, doesn t affect me as I ll be sticking to Sage Creek for my future needs.

  Rich Parks
a month ago
I felt they couldn't have been more honest, comprehensive, and reasonable, affordable and respectful. They took a full diagnostic and video inspection of the car to let me be honestly and fairly aware of what my older car was dealing with. And went out of their way to make sure I had the best quality yet most affordable deal possible. I also represent my church on a voluntary basis, and I have represented members vehicles for people who have fallen on rough times.They have gone out of their way to get them the best care possible and procure parts for their relief.They honestly care about their clients.

  John Baker
2 months ago
The folks here are very nice and communicate pretty good. Just a warning, if you are doing any electrical testing on your vehicle, they will charge you an hourly fee REGARDLESS of if they find the problem. With them being so customer focused, there needs to be a satisfaction guarantee for when they can't find the issue. I tried to get out of paying $175-250 for not having the problem found or fixed, but they justified it by saying they found lots of other problems and they have pay their people. Felt like the employee is more important than the customer. They're nice people, but I haven't decided if I'll give them my business in the future. I definitely felt ripped off.

  Gavin Grey
3 weeks ago
We all know that one of the most cringe things about bringing your car to a mechanic is whether or not you can trust them. These guys have figured out how to fix that problem. They meticulously photograph and video the issues they find and will literally spend an hour explaining them to you. I've never seen this level of customer service at a car repair place. The only negative points might be that they seem very, very busy so things might take some extra time and cost a bit more. I'd rather pay a bit more to have a job done right than pay the same and get ripped off. Post service is also exceptional. Refer a friend discount is a bonus.

  Katie Munyan
5 days ago
They are very friendly and super helpful. They are great at communicating and explaining what they are doing to my car. I dealt with Walker and Karbina and they were both great.

  Terry Guriel
2 weeks ago
Again ..Excellent service. Developed a problem with my truck and Katrina and Walker were able to fit it in the same day and correct the issues.These folks are the only ones I let work on my vehicles.Highly recommend. A++++++

  John Kemp
2 months ago
I won't go back. I went in for a spark plug change and a new pcv valve. I reluctantly agreed to having a "carbon cleaning" treatment done because the lady at the front desk said it would improve my engine performance and up my mpg.So far my car is getting 5 miles less per gallon and performance is no better. This treatment was unnecessary, not cheap, and ineffective. I should have stayed in Jackson and changed my own spark plugs. Shame on me for trusting them.

  Gary Olney
2 months ago
It was so refreshing to do business with a repair shop that has great attention to detail. They diagnosed the whole drive train with items that required immediate attention and other suggestions of what could need attention further down the road.Sage Creek Repair answered all my questions and gave immediate estimated cost of repairs. I highly recommend doing business with Sage Creek!!

  Mysteria Nixes
2 months ago
Thank you for everything you do! They understand the struggles with finances and the understanding of the need to gave my vehicle working to be able to get to and from work. When the vehicle takes long periods they are able to bring me home and pick me up as I do not have a back up way of transportation. They are always super friendly. I am so glad that I found Sage Creek Repair and gave them a try. I look forward to many years of service with them!Service: Oil change

  ric oberkrom
a month ago
only reason they get 2 stars instead of 1 is because they at least were friendly. Took my sons car in to have new brake pads put on his 2014 elantra. They said they had to do a detailed photo scan first and came back telling me all the rotors were bad and probably have to replace the calipers as well and wanted 2600 TO CHANGE BRAKE PADS OMG>>>> i went 2 miles down the street had the rear pads and rotors replaced for 380 dollars and was told the front pads and rotors were in great condition and did not need to be changed at all at this time...Do yourself a favor and find a reputable repair shop that doesnt make up outrageous claims and totally unacceptable prices. what a scam

  Fenny Finari
4 months ago
The mechanics were genuine and honest as well as showed me everything I didn't or did know about with video documentation to explain exactly how it affects the vehicle. Staff is courteous and helpful with knowledge and understanding. Willing to work with you or even offer suggestions that help you rather than themselves if necessary.

  Kim & Kevin Smith
7 months ago
Our car broke down during a road trip in Idaho Falls. We had AAA tow us to this shop. It had a labor intensive problem and they worked so hard to fix it quickly for us. They kept in contact and set reasonable expectations so we knew how to plan the rest of our time. The price was reasonable and the staff was personable. Great communication. Highly recommend.Service: General repairs & maintenance

  Jaymusic420
3 months ago
Tried to get my engine repaired but was told they wouldn't do it. This was after working there and had even helped replace other customers engines. The techs are great but needs new management.

  nicole lee
6 months ago
On the way home from celebrating our wedding my husband, myself and our 3 kids broke down on the side of the rode. I called Kabrina with Sage Creep Repair in tears stressed to the max. She gave me recommendations on tow company's, we ended up trusting her recommendation so much we left our car on the side of the road and got a ride to a rental place. Kabrina quickly got my car into the shop the next morning to find the issue. After just 2 days my car was fixed and safe for me and my family again. The customer service, technicians, and shop were all top notch.I couldn't have asked for better service!

  Laurie A Yates
9 months ago
Very professional staff! I had lots of questions and all were answered. I absolutely loved texts and emails that showed me precisely what needed to be fixed now, in the near future and to be observed until later. Informational little videos helped! Pictures and videos of areas needing work were very helpful! All of the open communication was excellent! There was detailed information at the what exactly was done for each service, testing of parts and pricing of labor and parts. Price close to fair market value. I thought they were a honest company! They went above in the extras! I appreciated the car wash as I hadn t had one in a year. I will go again!

  Brian Hutchison
6 months ago
During my 3800 mile semi-annual migration from Seward Alaska to Florence Arizona, my truck began to leak transmission fluid while going through Alberta / Montana. I found Sage Creek Auto Repair via a Google search and called them. I spoke with Kabrina, who initially said they were booked-up for at least a week..... I informed her I was just passing through and prefer not to wait that long, and if there's another local shop she could recommend? Kabrina said she understood my circumstances and she would make an exception and put me at the front of the line, and to bring my truck in the next morning.I left the truck with them at 7:00 AM, by noon I received a detailed report via email and a link by text message of not only the transmission leak, but a very comprehensive inspection of the entire vehicle. My truck is a 2008 Dodge 3/4 diesel with 165,000 K miles, and they advised me of several issues, ranked by importance, that need to be addressed sooner than later. The drive-line input shaft was damaged, I need new U-joints, the front end (pitman-arm, ball joints) needs work, and both truck batteries were in need of replacement.I choose to have the transmission leak, the driveline & U-joint fixed by them. They finished the repairs quickly and no more leaks and vibration at lower speeds! I'm very satisfied with the repairs and happy to be on the road again.Another note is that while my vehicle was being repaired I was living in my camper, parked at a local RV park. April, the shop owner, gave me several rides to and from the shop as a courtesy.The shop staff I interacted with truly showed excellence in everything they did, which give me confidence that the repairs done to my vehicle were done correctly. I'd give them ten stars if I could!

  Kim Phillips
7 months ago
Took my carthere to get a AC door motor fixed they had it for a week. When they tell you what a difficult job it is going to be you had better hang on to your wallet . The bill was 772.00 the part from ford was about 56 dollars and they had one in stock SCR ordered the part from some where else and got the wrong one even when they had the Vin # the second part they ordered was more money go figure. I felt that I was over charged by 200 dollars and will never go there again

  Joe Pippy
a month ago
Hands down the best full service ever! Tons of experience and heart customer service. I was just passing through these guys took very good care of me

  Wayne Jones
6 months ago
I have a 2013 Ford F350 pickup that had two batteries that were dying each night after charging them each day. I went to the local O'Reilly Auto Parts store and asked that they test the batteries. According to the tech, the batteries were good and had about 25% life left. He did not recommend replacing them until late fall.After a lot of frustration, I took my truck to Sage Creek Auto Repair. They did a series of test and could not find a drain on the batteries when the ignition was off.They proposed that they change out the batteries and do addition testing. They suspected an additional power drain somewhere. I approve work not to exceed $1,047.After checking out my truck they suggested I let them do considerable additional fluids and filter maintenance work which they estimated at about $1,300.I called around for competitive pricing for the recommended additional work and I did not approve it.I got a quote from Ron's Tires in Rigby where I normally have my auto work done. Their estimate for the same work was less then half the cost.Kabrina at Sage Creek tried to convince me to let them do the work anyway which I declined.I asked Sage Creek how much their shop rate was. They responded that it was $165 / hr. They justified this rate by telling me that they only employed certified mechanics and compared what they did to having a doctor help with medical needs. I replied, for sure I would go to a doctor for that type of thing. But, did I need a doctor to test and replace a couple batteries.I turned out that all I needed was for them to have "load" tested the batteries and replace them.My bill was for over $800. However, what they did do resolved the problem.As I went to leave, I realized the check-engine light was on. I went back in and asked that they clear the code for dead batteries. They did and I left. Half way home, I realized that the performance chip controls on the dash were not functioning. I called them and asked if they had disconnected them. Kabrina stated that the only thing they had done was test and replace the batteries so there was no way they could have caused the problem. I went back anyway. It turned out that the chip controls were connect to the same port that they use to check codes. They had forgotten to reconnect it after clearing the codes.I would compare this to having surgery the doctor forgot to stitch me back up. To use their comparison to a certified tech and a doctor earlier.Needless to say I was frustrated and I told them so. They told me that if I had additional problems that they would fix them at no additional cost.I guess I should feel fortunate that they did not charge me the $1,045 that I had approved needed or not!After checking other one-star reviews, I anticipate they will respond talking about estimates and that I had approved them and they had charged less and that I had not informed them that there was a performance chip installed. That is true except that they had to disconnect it to clear the codes.I don't recommend that you have O'Reilly Auto Parts test or replace anything and certainly don't take your car or truck to Sage Creek with their doctors of automotive medicine.

  J. K.
a month ago
They were willing to work with me and get me the best options at a price I could afford very grateful for their hard work.

  Karsen Abegglen
2 months ago
Kabrina is AMAZING so glad I found a good reliable and honest mechanic!! 100% highly recommended!!

  Janice Platte
8 months ago
We had a bad left front hub on our 2014 Jeep. We were only in town for two days because we re traveling around the western US. The two women who work the desk at Sage Creek Repair were fantastic! They got us in and the technicians replaced our bad hub plus while it was on the hoist changed the oil and air filter. They also took us to a restaurant so we could get lunch while they repaired our jeep. They had us ready to go in a few hours and we continued on with our trip. Professional, quick, accommodating,helpful, fun to talk with, just a great bunch of people at this repair facility. If I lived in Idaho Falls, Idaho this location would become my full time service provider!!

  Russ Rowe
4 months ago
Everyone was so kind and thorough, they got me fixed up and running quickly. I would recommend Sage Creek to anyone.

  Barry West
8 months ago
First of all the good I was stranded in Island Park. My truck was losing oil and needed to be towed off the mountain to a shop. It ended up being towed to Sage in the end. The diagnostic was a bad rear main. They were willing to make necessary repairs and could get it done quickly as I was stranded. The shop took care of the seal and saved the trip. Kabrina worked really hard and communicated with me in the months that followed to ensure I was taken care of and I really appreciate that!

  Brandon Watson
a year ago
I can't express my appreciation to Sage Creek Repair in words! I was just about to begin a long trip back home and just about 20 minutes into the trip my car broke down. Sage Creek was so thoughtful! They were flexible and was able to bring me in the next day. Because of them I was able to make it home for Christmas. They have my sincere appreciation and highly recommend them!Service: Transmission repair

  Heidi Devany
a year ago
I would give this auto shop 50 stars if I could. I was driving home from Jackson, WY to Reno NV when my clutch went out. I was towed to this shop on a Sunday and Monday morning they started looking at it right away and gave me the diagnosis by mid day. They were so helpful getting me information quickly because I needed to get home. I decided to tow my car home to think over what to do and one part would take days to get in which I could not wait on anyway. So I got a UHaul the next day and they helped me get my SUV on the trailer. Kabrina was so sweet and was understanding of my situation and wanted to help in any way she could. If I lived in Idaho Falls this would be my auto shop. I am so grateful for an honest company and very helpful and friendly staff.Service: Vehicle Inspection

  Vincent Caldwell
a year ago
I was from out of town, in a pinch, and Sage Creek went ABOVE AND BEYOND all expectations of service. They were able to get my ac replaced and car back on the road in less then 24 hours. I am forever grateful as they provided professional services with a family vibe. I would recommend this company to everyone. They are the BEST!Service: A/C installation & repairService: A/C installation & repair

  ellenjbd
4 months ago
Glad to have been taken care of , here at Sage Creek Repair. Everyone was pleasant, easy to talk to and took care of my car! Very appreciated ! Very dependable!Service: General repairs & maintenanceService: General repairs & maintenance

  Repair Mechanics
6 months ago
Kabrina is a GREAT service writer,she kept us up to date as to how the repairs were going and had our vehicle back to us when promised.Services: Vehicle Inspection, Auto A/C replacementServices: Vehicle Inspection, Auto A/C replacement

  Michael Brown
10 months ago
I had a radiator leak which required a new radiator. So, while they had the car, I also had SCR replace the timing belt (which was now somewhat overdue!) Both these repairs were significant, and I was very pleased with all the work SCR performed.In addition, I was both surprised and pleased with the level of follow up that was provided throughout the process, and as a result, I plan to continue this new relationship with SCR.Also, I do want to give a special thanks to Kabrina and her staff. They provided a service level that no longer exists in most establishments. They made a stressful journey almost enjoyable!!