Quick Lane Tire and Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christen Chambers
2 months ago
Need to rename it the SLOWWWWWW Lane. Every time I come here , WITH an appointment for an oil change, it takes 90 minutes plus. Seriously, it s ridiculous.

  Brooke Bratt
a year ago
They mistook our transmission plug for the oil plug. Our car could have exploded if we didn't catch the problem before leaving the parking lot. Then the worker had the audacity to say "Well it's okay because you're getting a free transmission flush out of this." That DOES NOT MAKE THIS RIGHT. Their carelessness almost cost me my car! I am never ever coming back here!

  SAS_the_Zombie_Hunter
a year ago
I'm just here to say that the gal behind the desk might want to mute herself when she goes to transfer people and starts mocking them for clicking on the wrong Department. I called at 1:50 and had pressed the zero so whoever she was, and when I tried to call to tell her that, I just got put into the automated system so I'm pretty sure she was redirecting it to the automated system.

  Kelly Chashchin
2 years ago
On our road trip, we hit black ice and got banged up. We just wanted to check to see if everything fared well as we were shaken up. We took the car here and the staff quickly took a very thorough look at it and determined nothing was amiss and we were able to safely continue our trip. We offered to pay but they refused. Very friendly, we appreciate the staff!

  Oded Paz
11 months ago
once again, I have to leave a 1-Star review, not that they care at all, since nobody bothered to leave any reply or contact me after my previous negative reviews.So, I had an appointment for an oil change (under their lifetime free oil change, which I PURCHASED!) at 1pm.I got there at 12:35The car was ready at 2:25Why in heaven's name does a standard oil change need to take 2 HOURS???Jiffy Lube does the same work in 10 minutes!!!And again, their nonchalant demeanor, as if this is the way it should be, is infuriating!If I didn't already pay so much for this service, there's no way I would set my foot or tire in this place!!!And, since you KNOW that your customers would be waiting for such a looooooooong time, why not enhance your lobby with FREE drinks, fresh coffee and pastries, popcorn, or something that shows you care? But truthfully, you don't really care, right?!?If you're a paying customer - STAY AWAY FROM THIS PLACE!!!!!

  Ty P
6 years ago
Stopped in to get our oil change before our long trip to Texas everyone was very friendly and notified us every step threw the processes. It was fast and easy and no appointment needed. Ken, Dylan, and the entire staff are great and we highly recommend them for all your oil change and tire needs.

  Holly Murray
6 years ago
I would recommend this Quicklane to everyone! They were so quick and easy to deal with. I was told it would take around 2 hours for them to change my tires because of how busy they were. It ended up taking less than an hour. Also ask for Dylan when you go in. He's the best guy there!

  Bruce Fox
a year ago
Got me in and out quick and didn't have an appointment. I just dropped the truck and they worked it in. Great service and friendly staff wanting to do a good job.

  Robert Puckett
5 years ago
It was an amazing experience. I have a commercial van that usually takes 2 plus hours to service at other locations. I was in and out in just barely an hour. They even had to use a manual jack to rotate the tires because of the length of my vehicle. I will go back for sure.

  Douglas Brown
5 years ago
I needed to get my SUV serviced before or trip to Utah. Sadly, I procrastinated as usual and it wasn't ready the day before I had to leave. I called Broadway Ford and their Quick Lane Service got us served the same day and fixed my running boards that had been sticking. I would highly recommend them

  Kari Clements
7 years ago
These guys helped me out when i first moved to town to get some great snow tires for my rear wheel drive Lincoln. A year later i called them to get them switched out and they were having a Spring Special. Wow! I needed help and they were awesome polite as always and saved my bacon with a killer sale! This shop is the real deal and they have a super comfortable waiting room. Thank you!

  Booty Bandit
4 years ago
Had them do a wheel and tire setup on my car, and they ran into an issue with the odd lug nuts the wheels required. They went out of their way to find fitting lug nuts and even procured them in a cool color for me. It was hassle free and the staff listened and delivered.

  Jason Harp
6 years ago
They'll change your oil and it's probably better than Jiffy lube. They aren't terribly fast and they'll call you for weeks afterwards to see if you are satisfied, ugh. The WiFi is decent so you if you can work remotely the wait isn't terrible. They are difficult to work with for tires when you want something specific, but they are fair when you want something standard.

  Jeff Jenkins
7 years ago
Our car had a vibration that we took it in to have tires checked and rebalance. Had tires balanced before leaving Oklahoma two days earlier. They quickly found the problem and had it corrected within 45 minutes and had us on our way. I would definitely recommend them to anyone needing car service

  Tyler Kendall
5 years ago
I have went here several times. I liked that everything, including tire rotations was included in the oil change. Little things were frustrating like not resetting the oil life light or the rebates printed from Quicklane s website being nearly impossible to redeem. You don t really see the same guys twice so I think staff must change a lot. Those were mild annoyances. My last visit however was pretty frustrating - I got an oil change. The next day TPMS light says front tire is low I check it and my gauge says it s fine. I check the rear tire and it s low - so TPMS lights hadn t been reset when they rotated tires. I stop at their shop first thing in the morning the guy says they are just learning their GMC equipment for resetting the TPMS and that it was definitely their fault. I asked if they could reset them and check out the low tire for a leak - he said it will be 4 hours!! I mentioned I d have to wait there and asked that because it was their mistake if they could work me in sooner - he just said their busy and he ll do what he could. When I pressed on a time frame he still maintained 4 hours. I went around the corner to commercial tire and they reset the light and got me back on the road in 15 minutes! I won t bother using Quicklane again!8/4/18 - I m updating this review to 3 stars because their service manager did contact me and apologized for their poor service. He explained some changes they were making that he thinks will address their deficiencies. I appreciate the effort to correct a mistake.

  Katie Walker
7 years ago
I just want to tank every one at quick lane for the great service. Mike was especially helpful and answered all my questions. Things were performed quickly and effciently! Thanks again to everyone and a special shout out to Mike for the great customer service!! I would recommend quick lane to anyone in a heart beat!!!

  Adam Humpherys
5 years ago
Complete garbage now. Went in to get snow tires switched and was told they couldn t because they re more than 5 years old. Duh I ve only driven on them like a quarter of that time. December to March. The guy was nice explaining what was up and he seemed annoyed by Lithia s new rules, too, so I give them a second star.As soon as they start charging me for oil changes I m done there forever.

  Jamison Smith
2 years ago
My first time here but it was a pretty good experience. I'm sure other places will be a little bit faster and maybe a little bit cheaper, but they seem to do an okay job.

  Double Alpha
6 years ago
Dennis is the only good thing about this place. I went in for a simple alignment with brand new rims and tires and they messed up over 3 times! The third time they destroyed one of my really expensive tires it was wore out Unevenly in a few random spots! as if somebody took a grinder to it. And told me I needed to buy new tires because of it costing me almost 700$ in new tires and they took the tire and disposed of the evidence. I feel stupid for not reporting this when it happened I just let it go but honestly what they did was shady and I should have sewed them for this because I know for a FACT IT WASNT LIKE THAT BEFORE I WENT IN I bought them that same week. This place seriously fraud I know mechanic did it out of jealousy due to me driving a nice car on really nice 17inch rims n low pro tires n that's messed up.

  Tyler Mikesell
a year ago
Definitely schedule ahead of time and be prepared to find a ride... accomplish those easy tasks and you receive excellent service

  Scott Tomlinson
7 years ago
Probably won't be back. The employees are not very kind or helpful, and seem to purposefully pay more attention to some people over others. They ruined a tire I took to them and when we told them we wern't happy about it their attitude was pretty much "whatever". We went to the Quicklane on Northgate and Holmes and the story was the direct opposite. Very helpful and kind, apologetic about the attitudes at the other store. I WOULD recommend the Holmes location. Mostly a personnel issue. Prices are good.

  Levi Garrick
5 years ago
Dennis and Jon are the only two people I trust here. The other techs are very lazy and immature. They should not be working in a fast paced service shop.l, They only hendered the process to finish my oil change and rotation. Which has taken over 2 hours btw... Something has to be done with these workers or I refuse to continue to bring my vehicles to an unprofessional shop. Pathetic.

  Amanda Jensen
6 years ago
Ken Tolliver is the most amazing person. Ken and his techs fixed my daughters brakes quickly and did not charge me an arm and leg to do so. I love these guys. They are amazing! Thank you so very much!

  Drivedurty
a year ago
Called two days in advance to schedule an oil change and fuel filter replacement. Front desk waits til the day to get part in for vehicle. Oil changes and fuel filter don t take an hour and a half to complete.

  Shawn Mendenhall
4 years ago
I had them perform a wheel alignment on my 1994 Ford Mustang GT. They have performed an alignment on this exact vehicle before and only charged $88. This is a 2 wheel alignment with one of the most basic front suspensions on any car. I had installed new upgraded lower control arms on mustang. They charged $219.89! They were given specific instructions! They did not follow the instructions! I had to have them redo the alignment on the vehicle! Do not take your vehicle to Quicklane. Apparently overcharging repeat customers is now a new way of life at Lithia Ford Idaho Falls.

  Cat Fitzgerald
5 years ago
They shouks of stayed over at the other building the service was better and you never hardly had over a hour for whatever they where doing to your car. Now I'm here for the second time to fix the same tire hour and a half then and the same if not longer now have been taking our vehicles here for years will not be returning no more

  jmlcamacho
3 years ago
Super quick service! They were able to find the tire I needed that 3 other shops did not have. Thank you to Dominic and the team for keeping me updated regularly and getting in an out quick.

  Jeremy
5 years ago
They really strive to give outstanding customer service. They seem to be popular so depending wait time at times is a couple hours. Tip: They suggested that around 3PM is a good time for minimal wait.

  Ronald Bone
7 years ago
The Service Advisor, Adam Smith, did a great job of keeping me appraised of the work on my vehicle from start to finish. I was fully satisfied with the work that was done and the time taken to do it.

  Joe Rush
5 years ago
There costumer service skills needs worked on and it takes them forever to service a vehicle. And I set a appointment online threw ford and they didn't honor it so what's the point of having a online site for appointments..