Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Spaulding
6 months ago
I want to express my sincere gratitude to Dave and his exceptional team at Jiffy Lube on Broadway in Idaho Falls. Their consistent dedication to providing top-notch service and expertise in a timely and thorough manner is truly commendable. What sets them apart is the warm and friendly atmosphere they create for every customer. Walking into their establishment feels like visiting a group of friends who are not only welcoming but also incredibly skilled at their job.Every visit to Jiffy Lube on Broadway gives me peace of mind, knowing that my vehicle is in capable hands. Dave and his team have mastered the art of customer service, and it s evident in the positive experience they offer. I highly recommend Jiffy Lube on Broadway in Idaho Falls to anyone in need of automotive maintenance or repairs. They ve earned my trust and loyalty through their outstanding service. Thank you, Dave and team, for making each visit a pleasant and worry-free experience!

  B. Lee
3 months ago
You can tell they are very honest. They got me in and out really quick and efficiently. They even helped me fix my glove box free of charge. Would highly recommend this location and staff for all of your needs.

  Chad Phillippi
a month ago
Horrible experience as a vet on Veterans Day. They refused to honor a national coupon and rolls me to come back the next day for a local coupon. I was unable to get in the next day so showed up the following day. I waited for the manager for 20 min when they told me he would be there in a few seconds before leaving. The next day I got an invoice for $63. Seriously appalled how they treat vets at the Broadway Jiffy Lube. If you served, brothers and sisters in uniform, avoid this location!!

  Wilcox Tactical
5 months ago
They were able to get my 2023 Hyundai Venue in for an oil change. They took off $3 for having my own $16 oil filter because they didn't have the one they needed. I wish I could buy more filters for $3. They dumped the oil in using a dirty water pitcher. I can only trust that it was otherwise done correctly as I had to be inside while it was being done. $81 for an oil change, that I provided the oil filter for is absurd but I couldn't get into the dealership to have it done.

  Fractured Handlebars
3 months ago
My car was due for an oil change, but having never been taught how to do one myself I went to Jiffylube to get it done. There is a reason it's called Jiffylube and now Slowlube. It was done in a few minutes and I was able to go on with my day.

  Paul Griffin
3 years ago
Stephanie was absolutely great to deal with and she's faster than a courtroom secretary! They did a great job servicing my '13 Honda Pilot! Radiator flush, automatic transmission flush, rear diff flush, air filters - both cabin and air intake - and a full service oil change! In and out in just under an hour! Thanks to all you guys at Jiffy Lube! I attached the only picture I took but I'll throw more on here when I get them! Easy to find west side location on Broadway right off the highway!

  Teisha Free
5 months ago
One of my worst experiences ever!! 1st, they lost 2 screws to my air filter box, then broke rhe lever that holds my access panel up to my drain plug (which I was unaware of) The panel fell down while I was driving and and broke in half. So, my husband and I went in to have them fix it. They were saying I lied about the panel and I had glued it so it was already broke. Incompetent people. I'll never set foot in another jiffy lube or anything for that matter.So my advice to anyone who goes there, watch them work on your car, otherwise they'll pass it off and assume you are an idiot and will never notice.

  Marcus Daley
2 years ago
Wow. These people were actually way great. I went in to get my oil changed and I kid you not I wasn t there longer than 20 mins.The people who greeted me were nice and I really enjoyed the interior. They had a cool car battery-shaped charging station for my phone, free drinks, big tv s, and one of them had live feeds into the garage so you could see them working on your car.After my terrible experience at Walmart, this place has my business for now on.

  Zac Rosser
4 weeks ago
Best experience I have had at a quick lube place. Quick, informative, painless. Will return.

  Ernest Feddersen
7 months ago
I drive for Uber any Lyft so I get a lot of oil changes on my Jeep Cherokee. The guys at Jiffy Lube on Broadway in Idaho Falls are amazing. They're the kind of team that work there because they like what they do not because they have to do it. They take customer service and car care to another level. I'll be making time to go to the Broadway shop any time I need an oil change in the future for any of my vehicles!

  Doug Fielding
9 months ago
I really enjoyed my visit with this Jiffy Lube. The attendant very carefully and methodically walked me through all of the services that they were going to perform before they performed them, and then after performing the services he walked through item by item and reporting the outcome of all of the checks that they had done and the results of those checks. And then he demonstrated how all of the caps were returned tightly. Just gave me a lot of confidence in their work.

  Grizzly JOE
2 years ago
Staff were great and attentive! They really know their stuff. The waiting room is decent with snacks and sodas. It's a great quiet area of town to wait for your vehicle to be serviced.

  Kodee Little
a year ago
A lot has changed since I last let someone else change my oil. I always do my own oil changes, but due to the 5� weather, I opted to stop by here today.Was thoroughly impressed. Service was great, and I loved that the facility had cameras on all angles of my vehicle so that I could watch the service being done, comfortably from their lobby. Will return in thr future.

  Benoy Eapen
8 months ago
We were going to Los Angeles. Had to stop for oil change for our van. We never had such an exceptional car service ever! If we had it local, we would definitely go there for all car service.

  Carly Hill
a year ago
I had my oil change done here on Dec 31st, my initial impression of them was good. Fancier than in Canada, where you sit in your car during the service, it gave me the impression they were going above and beyond.A few days later my car started leaking oil. This was stressful of course, as we were about 35 hours of driving away from home, and worried about getting stranded. Thankfully, we found a mechanic who let us bring my car in, it was pretty obvious the leak was coming from the drain plug, which was only finger tight. After tightening the drain plug we have now been leak free. It was also the longest oil change I have ever experienced, which I thought meant they were paying extra attention, but now I am just confused how someone missed tightening my plug, and how it took so long.It is terrifying to think we could have been left stranded with a massive bill from a mechanic because someone forgot to tighten our drain plug during my oil change here. I would recommend being very cautious if you use this location.Service: Oil change

  Gabriel&Kisha Williams
a year ago
A group of a real perfecinal team members that defiantly deserves a better leader then they had. The old man that was obviously in charge had no real people skills by saying a few real disrespectful comments to his employees thinking we didn't hear them or was insinuated something negative about my husband and I and finally he quoted us a price about 20$ more then what his team members ended up charging us. Our advice to the ones that were good at there job and was honest and fair to us ... find a better place to work or get that old geezer fired lol. That is all. Good day.

  Jaw Wannigman
3 months ago
Got me in and out very quickly. Great service.

  Brett Clifton
a year ago
Had an unplanned oil change today. These folks were really good. Thorough, but not pushy. Let you know what they were going to do and the price before they did it. Keep up the good work.Service: Oil changeService: Oil change

  Steve Fell
a year ago
I've recently started taking my vehicles here, and I love it. I let them know what I need done when I drop my vehicle off, and they don't disappoint. They are both fast and friendly. I could wait there for my vehicle since it doesn't take long but out of force of habit I leave it because most places take a while I'm just used to leaving my vehicle. I'll have to get used to a place that gets you right in and out like they are supposed to. Thank you Jiffy Lube!Services: Transmission, Oil change

  Eric Cabrera
2 years ago
My car had a maintenance required light on the dashboard. After some mechanics I called were all booked, I came here. I was instantly greeted and helped. One of the technicians there walked me through the process and made time to fix my car. They instantly change the engine oil and flushed the antifreeze. Best of all, the light went away and I didn't have to pay an arm & a leg. Great customer service, I'll gladly return.

  Joe Gutierrez
a year ago
I was in their facility. Last Friday. They dropped oil and not had a filter. The manager showed up and said it was a special order. It would be in Saturday. They put new oil but had to use old filter. No charge. I feel really terrible about not showing up. I left Idaho falls Monday. I moved back to Spokane. If you need me to pay for your time please call you have my #. The staff was amazing. The manager was even more amazing . God bless. Sincerely 2008 Ford f350.

  natalia nunez
7 months ago
Great service friendly staff they did a awesome job thanks again Jiffy Lube taking care of my car this is a trustworthy place .

  Brian Higley
8 months ago
We showed up on a busy Saturday morning but the crew got us in and out in a timely manner. Overall great experience.Service: Oil changeService: Oil change

  Lisa Fowler
10 months ago
Tanner Baker is amazing. He s extremely knowledgeable in all services. All the employees are friendly and respectful. I tell everyone to go to the Broadway location.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Loren Mitchell
a month ago
Exclent service they get you in and out for areasonable price.

  Roger B
a year ago
Stephanie was awesome. She greeted me immediately and explained the service differences. I was in and out quickly and not pressured in any way. I work customer service and it is not easy to always smile. Every time I ve been in she has a smile on her face and is friendly to go along with it. This is my jiffy lube although I live across town and two locations are closer. Thanks Stephanie for your service and smile.Service: Oil change

  Amanda Davis
2 years ago
I received services from them a few months ago and just forgot to leave a review that is well deserved. One of the managers working had just recently injured her leg and it looked serious, she was limping everywhere on a crutch... but was not complaining and even went out of her way to make my waiting time a pleasant experience (she even limped over to a corner to find a charger for my phone and I didn't even ask). She had a very friendly and efficient presence - the work was done quickly.The second visit, same experience, different managers/employees. Fast service, excellent customer care.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic

  Nicole Stosich
5 years ago
The service level here is top notch. I've always felt welcomed and valued. They take great care of my car and me as a customer. I've been to other Jiffy Lubes and this one is definitely leaps and bounds above the rest. Keep up the good work and great attitudes. They are noticed and very much appreciated.

  Lindsay Young
a year ago
This facility has gone down hill. Long wait times as well. The last time I was in to get a top off, they completely forgot to top me off and told me I was good to go. I found out a week later when I checked my oil and I was extremely low, I have no oil leak either.

  Bruce Curtis
a year ago
Service was prompt and professional, but tech told me my coolant was low, offering to fill it for a price. I checked the coolant level myself and found it to be full. I showed it to him and he said nothing. I don't know whether he didn't know how to measure coolant level or lied about it to sell an unneeded service.Service: Oil changeService: Oil change