C & B Operations

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Santinator
8 months ago
I highly recommended C &B for your John Deere needs. They have excellent customer service. I never felt the pressure of buying, they answered all my questions and gave me a variety of options. I had issues with my equipment they were extremely courteous and helpful in fixing the problem. Shout out to Zak S. Who helped me get what I needed also shout out to their service department they were amazing.

  Austin Taibemal
4 months ago
Helpful when I'm not sure on something with my machinery and have been reliable since I started going here.

  James McCord
5 months ago
Excellent customer service hot the part in fast and reasonable price. Very good

  JD
10 months ago
Our new X590/54 delivered yesterday. We put it through several hours of various work, especially testing out its capability to edge. We thought we needed the tight turn radius delivered by a 4WS X584/48 around trees and along flower beds. We talked with Zak Shurtliff about probably needing to re-do a bunch of landscaping once we saw how much less capable the X590/54 was surely going to be around our obstacles. NOT SO. Turns out the cut diameter of the X584 vs X590 is not a 1 for 1 comparison. The X590 s power steering combines with the wider 54 inch deck to deliver not only a small enough cutting diameter, but also a far more minutely-controllable edge, at speed. Importantly, the benefits of wider/more aggressive tire tread and EFI engine will better support year round use, especially in removing snow. Zak and Jordan went the extra mile and we appreciate it. In such hectic times, having the patience and taking the time to help us make an informed decision is noteworthy, and will not be forgotten.

  P
2 years ago
Service has been steadily declining the past decade. Our combine AC went out yesterday. We called service department early afternoon and were told a service man would be out in the morning. The next day, after no sign of the service department, we called again around noon and were told the service man would contact us shortly. Didn't hear anything all day. My 70-year-old father was forced to combine in the summer heat with no AC. This isn't the first time their service department has jerked us around like this and not given straight answers. If they can't help you in a timely manner, they could at least tell you that so you could plan accordingly. Very sad to see my dad sweating all day on account of their incompetence. If they don't show up tomorrow I will update this review accordingly.It seems they're more interested in selling lawn mowers and sweat shirts than helping the farmer these days. I don't recommend buying from or dealing with this John Deere affiliate. They continue to let us down.

  Matthew Woodruff
3 years ago
Horrible! They told me $300 to replace a short piece of wire and switch that could have done myself. I accepted the $300 just to get it over with and fixed. When I picked it up the bill was over $650! (Diagnostic fees) Parts are so much cheaper online. This is not our local shop. There are alot of independent, local shops. I will take my business to the other places going forward.

  Kevin Whitcomb
7 years ago
I was treated very well at the parts counter. It didn't matter to them that I was only buying a $12 part. The salesman went out of his way to make sure I had the right part and he arranged for me to pick it up in Idaho Falls because he didn't have it in stock. It was a very easy process for me.

  MICHAEL GOTTI
4 years ago
To whom it may concern: I recently experienced some of, if not the best, customer service I have ever had provided to me during my purchase process for a JD implement (used 54 snowblower). Kevin Beck initially responded to my online inquiry about the snowblower and went above and beyond my expectations by having the unit installed on a machine to make sure all pieces were present and everything worked as it should. He even sent me a video of the blower in operation which I greatly appreciated since I would have had to travel a long distance to pick it up. Keven worked with me to come up with a purchase price within my budget and even took time to drive over half the distance to bring it closer to me. Kevin has restored my faith that there are still people out there willing to put in the extra effort to provide a customer the best purchase experience possible. HANG ON TO THIS EMPLOYEE! Thank you Kevin. Sincerely, Michael G. in Coeur d' Alene, ID.

  McKinzi McClelland
2 years ago
I think the workers at the store are very polite and kind. I bought a grass bagger that didn't work with my mower, and I was able to return it. It's about time more stores were like Costco!

  Mim Casper
5 years ago
The Parts Guy there was so kind and patient with questions! He had a great personality and a sense of humor to top it all off. He was great to work with. He earned the "Parts Guy of the Year" award. Good friendly people in there!

  Tyson Tipton
5 years ago
I bought what I thought was a genuine Deere part for my snow blower. Come to find out it was made by another company for Deere, and could have been purchased for half the price from other suppliers.I dealt with Ben, Andy, and Mike at C&B. They understood the situation, and refunded me a fair amount to make the situation right.They did the right thing for the customer, and because of that I will definitely do business at the Idaho Falls C&B again!

  kami corrigan
3 years ago
Great service bought a tractor. Sylvan Rathfon is an amazing sales representative. We recommend this place to everyone

  Justin robb
4 years ago
I love that you guys decorated your front end loader! It looks awesome!!! Way to be in the Christmas spirit for all to see.. keep it up, thank you

  R.A. P
a year ago
Always seem to get my parts in a friendly, timely manner.

  Kevin Lindsay
a year ago
Everyone i spoke with was pleasant.i delivered a bulk load of oil to them.

  Ervin Hatch
4 years ago
They have a good selection of parts and can help with most of the equipment that needs to be fixed.

  Miguel R
4 years ago
Pretty good service and reasonable prices on parts.

  Aaron Schuler
5 years ago
John deere dealer quick delivery always glad to get parts

  Perrymom
a year ago
It's a little busy and you may have to wait to be helped.

  Ryan Farnsworth
4 years ago
The Christmas light tractor is great! Thanks for putting it up.

  Ed O'Rayeh
4 years ago
Great staff ( Jace ) very helpful !!!

  ann coleman
6 years ago
They didn't have the part ..no seal for my JD bearing.

  Roy Taylor, Sr
4 years ago
Friendly people always willing to help!

  Kerry Anderson
2 years ago
Sales and parts depart are great

  Coconut
8 months ago
Great people

  S.J. Hollist
3 years ago
Nice people, and cute Mechanic.

  Kathy Saville
5 years ago
Helpful with our old mower

  Christian Cisco
4 years ago
Excellent Service!

  Larry Stocking
5 years ago
Great service

  Adelina Morales
5 years ago
Great place.