Karl Malone Ford Hailey

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  l young
a month ago
We had the best car buying experience with ALL of the Karl Malone Team! From start to finish, it was a pleasure. There was no fast double talking , take it or leave it attitude, just good prices without haggling and excellent financing. Great dealership with fabulous, new leadership! Thank you!

  serena mcknight
a week ago
We worked with Karlie to purchase our vehicle and she was awesome!The process was extremely easy/smooth and her communication was fantastic.We were in and out in less time than any of our previous purchases.Great dealership to work with

  Burley Straw Maze
a week ago
Karlie has been incredible to work with. She was easy to talk to and extremely personable. The process was easy going thanks to her. Not pushy or hard to communicate with at all. I would recommend Karlie to family and friends! Thanks for helping us with our new mustang mache

  Keegan Pfeil
a month ago
Karl Malone Hailey was exception to work with. They are simple, easy, down to earth people. They made the process of ordering and buying a new vehicle easy, and smooth and never did I feel like I was dealing with sale people just trying to upsell me. Never did I get hassled to buy some add on insurance or added equipment to the truck. Looking forward to working with Karlie and the crew at Karl Malone again someday!

  Nathan Taylor
a month ago
Great experience, they brought me in a vehicle I was interested in from their sister store in Draper, UT. My salesman, Clayton was awesome. The whole staff was great to work with in purchasing a vehicle. I recommend giving them a try for a new or used vehicle.

  Launna Gunderson
a month ago
Karlie Sadorus was so caring and thoughtful in helping us find the perfect vehicle. We were treated like gold and like family. Best car buying experience I have ever had. Karl Malone Ford in Hailey Idaho is by far the best place to buy a car.

  Larsen Peterson
2 months ago
Karlie Sadorus was wonderful! She was Extremely easy to work with, she listened to me and understood my wishes. Karlie did not push me at all, which I appreciate! It was a NO PRESSURE experience for me. She advocated for me for a handful of changes. I had an overall great experience. Thank you Karlie for making my car buying experience easy, friendly and seamless.

  Mark Overfelt
a week ago
Very easy buying experience. They gave us a fair price for our trade in and a good discount on our new car without the usual dealer arm wrestling.

  Rian
8 months ago
My experience with the Service Department at Karl Malone Ford has been exceptional. I have a 2021 F-150 PowerBoost. It s a technically complicated truck, to say the least, and seems to come with a few issues. Aside from routine service, it s been in for an assortment of recall and mechanical problems, and the service department at Karl Malone always gets it fixed and back on the road in a timely manner. I ve come to have complete trust and confidence in their ability to properly care for my vehicle and greatly value the peace of mind I have when I drop it off. That is so important! Though everyone I ve encountered there has been very friendly, I want to give a big shout-out to Zack, Kevin, Jessica and Forrest for being so professional, pleasant and easy to communicate with. It s appreciated! I definitely recommend the Service Department at Karl Malone Ford.

  Rhonda Claar
3 months ago
I bought a used 2018 Ford Explorer Sport from Karl Malone Ford in Hailey. Best dealership I have worked with! Was a pleasant, positive experience. Drove my Explorer in snow mode this morning, and it was like a little tank. Love it!

  Lena James
a month ago
Bought an Infintie from them in Oct. Of 2022 and left a 5 star review (sense deleted) drove the car for for 4 mons and the transmission went out. Called them and let them know the issue they told me to bring it in and they would take care of it. They had the car for 7 months, I paid what the warranty didn't cover (or so I thought) the transmission is still not fixed took the car to the infinite dealer in Nampa, ID WELL come to find out they never calibrated the reman transmission with the disc that comes with those transmission ALSO they never finished the claim with the warranty company so the claim was actually closed out. I was on the phone with them to see if there was anything they could help with sense the transmission is still having issues. This has been the WORST car buying experience I've ever had. Were out thousands of dollars and still have a non working car I will probably have to replace the transmission again. I've driven the car a total of 6,000 miles sense I bought it. I would NOT trust their service center. The infinite dealer even tried reaching out to them and was given the run around. Be warned and stay away save yourself the headache.

  Jerry Putnam
a month ago
I worked with Karlie to buy a new Ford Explorer. She was knowledgeable, responsive and a absolute pleasure to work with. The entire Malone Ford experience was terrific. Thanks!

  Gloria Wieand
a month ago
Wow! Nice improvrmrnts in the service department at Karl Malone Ford in Hailey!Super service and even sent a video that the technician took while inspecting the brakes, tires, and filters, etc . They even vacuumed my car!!!Welcome to the Wood River Valley Karl Malone!!

  Hailey Grocery Outlet
2 months ago
Thoroughly pleased with my purchase at Karl Malone. Natalia was awesome and I have repeatedly spoken about the positive experience I had. I am a super satisfied customer and I will be back!

  Anthony Glickman
4 months ago
Extremely simple and straightforward/transparent purchase experience. Seamless interaction between multiple members of the sales staff. Expectation of delivery was actually far better than and less time consuming than what I expected. I'd recommend this dealership.

  Tina Sturgeon
a week ago
Friendly, easy no stress sales staff. Thank you Drake and Mark for all the help getting me into the car I came to look at.

  Diana Filkins
5 months ago
Love the entire staff, especially my salesman Kurt ! Made it so easy to buy and finance a new car. Great incentives. This is my third car and will not be my last

  Shauna Harding
6 months ago
The process of purchasing a car can be a hard one but this was seamless. The whole team worked to help make it happen and the miracle that the exact car I was looking for was sitting in my hometown little Hailey, Idaho. Can t underestimate them.

  Yo Sam
2 years ago
Wow what a awesome staff at this dealership. Salesperson Karlie Sadorus was just outstanding in helping me with the purchase of my new Bronco. Everyone was friendly, professional, and straight up about the deal negotiated over the phone that eventually got me to drive quite a distance...LOL! Actually the drive was beautiful as well and surroundings of Hailey are picturesque. Anyway my thanks to Karlie for making this deal happen without a hiccup!

  Kennedy Byington
2 years ago
By far the most amazing people to deal with. Treated very well and I'm lucky to have found them. Thank you Kurt, for your outstanding dealership skills and overall, acts of human kindness on getting this girl into her first brand new car! I will recommend you and Silver Creek Ford to anyone

  Rachel Lloyd
8 months ago
I had a wonderful experience working with Jason at Karl Malone! He went above and beyond to help me throughout this process and was so incredibly nice and professional. I would absolutely recommend working with Jason and the team at Karl Malone if you are looking to buy a new vehicle - they are great! Thanks again for everything!

  Zoe Kuball
3 years ago
I had an extremely pleasant experience with Silver Creek Ford. It was my first time buying a vehicle from a dealership and Joe Leedgaard was more than accommodating, especially during this hard time with the virus. After lots of conversation and photos of the Tacoma I was looking at, I made the 4 hour drive up to Idaho. He had the truck ready to view up front with everything sanitized. After the test drive I pointed out a vibration I had noticed and Joe kindly offered to help out. Even after I took the truck and the purchase was complete he still promptly answered my emails. Communication & overall customer service was amazing throughout the entire process, I highly recommend this dealership for your next car buying experience.

  William Wulf
4 months ago
Karl Malone Ford was great! The purchase of our new Ford Edge was fast, convenient and totally apparent. No gimmicks or hidden agendas. Definitely will return and purchase my new truck!!

  Lisa Hutchins
a year ago
Nicest experience ever when buying a car. Everyone was helpful and Karlie was our sales person who led us through the process in a non pressuring way. Delightful! William walked us through the additional warranty options in a clear concise manner. Thank you to everyone at Karl Malone Ford!

  Wade Smith
7 months ago
Kiann at Karl Malone Ford is a passive aggressive incompetent salesperson. She doesn t know how to display any level of customer service and only values People over Profits. Karl Malone Ford is just another stupid greedy Ford dealership preying on low inventory and current workers strike to inflate their Raptor prices and adding insane mark ups to fill their greasy pockets. There are plenty of Ford dealerships willing to sell at MSRP and realized quickly this wasn t one of them after working with them on my search. Stay away from this nasty dealership as all they care about is lining their pockets with inflated prices. I will share with my Ford and Raptor communities to never consider them for a purchase.

  Jos Huerta
2 months ago
Took my truck in for rear sensor came out with another problem. Took my truck to local shop told me the second problem was tamper with. I would not recommend taking your truck for work

  Wes Tinsley
10 months ago
Here s the summary, we never got the truck repaired after 7 months of trying We started in November 2022, our 2019 Ford one ton dually had a small oil leak and was still under warranty. 5 appointments later they have yet to make the repair. The last and final straw was after the truck sat at the service department for over a week; they never even pulled into the shop. We never received phone calls or any communication on progress during any of our appointments. The service department claimed to have a tech quit during our last appointment in May for 2023, however there were 5 people standing in the front office when I finally picked up our truck.We made an appointment every time. We will be taking our truck to Middlekoff Ford or Tadd Jenkins for any and all services. It was exciting to have a dealership locally, until we dealt with them. I just hope we did not do any damage to our truck waiting for them to do their job.

  JJ Hovde
4 months ago
Very good experience. Bought a used F450 sight unseen. They delivered partway and I couldn t be more pleased. Truck was everything they said it was. We will be back.

  Dave Barry
7 months ago
One of the best experiences I've had with a dealership. No pressure, customer service was top notch. Everyone I dealt with was great to work with. Recommend them 100%.

  kolton hubert
11 months ago
Karlie was great to work with! She went above and beyond for us. Drake helped us get through the finance side of our car purchase. They were quick and painless. We plan on working with them again!