Tony Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  bonafide air
a month ago
First let me say, everyone here was wonderful. They were not pushy, they did not try to force me into a car. Each salesman that I worked with, worked with me. Scott and Jon were very knowledgeable of their cars. They are eager to let me take a great serve of the cats that I liked. They helped me find a car that was in my budget and I drove out in a brand new beautiful car that I absolutely love! Definitely a place to come to that had a large inventory of cats to choose from, very inviting, involved and knowledgeable. My favorite experience of it all was that Jon and Scott did not force selling a car to me. They wanted me to be happy with my purchase and happy with the price. They were really there for me.Thank you so much for this wonderful experience and helping me to find the right car for me.

  Teu Hinkle
2 months ago
The team at Tony Group VW especially the manager Wendi and Laura. They were amazing. I didn t have an appointment but they accommodate me and they did an amazing job. Very welcoming and loving atmosphere. I recommend this location 100.

  Paul Everson
4 weeks ago
Overall great! The repair rep knew exactly what was wrong with my car and gave accurate guidance and an honest assessment of the problem. Great to see the level of integrity and professionalism she demonstrated. Thank you!

  David Donald
2 months ago
Lara and Chris saved me money by explaining that I didn't need the safety check to register my car, and they helped me register the car and put the new registration sticker on the plate. The other work I had scheduled - a coating for the sunroof that had to be installed because of a factory recall - was finished earlier than promised. I was also given a free car wash.

  Mark Stefanik
3 months ago
This is my second and last time going to Tony Volkswagen for service. The customer service staff is great, but the technicians are awful and frankly, lazy. During my last visit, I explained the problem and a mechanic was nearby so the service agent brought him into the conversation. He tried to tell me the issue was "normal" (hint, it wasn't). After they took my car they diagnosed it with a stick brake caliper (guess it wasn't normal) but for some reason couldn't repair it because it wasn't a Volkswagen. Disc brakes are basically the same on every vehicle out there, so that is ridiculous. So, for $200 I have a diagnosis I already assumed and an appointment to another dealer in several weeks, not exactly great value for the money. To top it off, the check engine light (minor fault) was clearly on, but of course the world's worst mechanics didn't bother to assess it at all. The only reason I am giving a second star is because the service staff is nice.

  Noelle Dagil
4 months ago
Needed my 45K mile checkup and battery replaced. The service dept was very accommodating, since I did a walk-in. They told me how long the service would take and shuttled me home and picked me up again in the courtesy van when my service was completed. They always make you feel special at Tony Volkswagen !!

  Alicia Banks
3 weeks ago
Thank you Tony Volkswagen. I had the pleasure of being help by Laura. Laura, and her team, were an absolute blessing. Thank you so much Laura. You did so much to help me in a very stressful situation. God bless you.

  sharodd gale
a month ago
this last visit I had was incredibly fast, parts came in within 24 hours and by the time you know it I was notified to pick up my whip and back on the road =)...the customer service is always friendly and genuine...shout out to Sheldon the master tech, Wendy, Kris and Laura!!!...#CHEERING!!!

  Ryan Nakamura
4 months ago
Needed assistance transferring a Drive Easy Warranty. I emailed all 3 finance managers, one of them 3 times as instructed by another dealer since the vehicle was purchased from Tony Volkswagen. I did not receive a single response from any of the Finance Managers. Sounds like very poor after purchase service.

  Lindsay W
4 months ago
Sadly, the customer service has really dropped off in the service department at this location. I first made my appointment and drove the 30 minutes to get there only to find out the EV tech was on vacation for the week, and I had to reschedule. If that had been the only hiccup, I would not have reviewed the experience but when I arrived a week later for my second scheduled appointment no one came out to greet me and I sat in my car a few minutes wondering if I should go in, which I finally did. When I went inside the service advisor, didn't seem to know anything about my appointment or have an accurate estimate of what was needed. He quoted me for an oil change and EV's don't get that service. I understand VW doesn't have a lot of EV's and they aren't Tesla, but if you sell and service them, it would seem to me that learning a little about them might be important.

  Bridget Townsend (Realtor-Associate)
2 months ago
The service here is professional, prompt, and all the faces are friendly and familiar. I feel very well taken care of when I come in for service. So much so that I'm actually now purchasing a new VW!

  Pailani Raasch Barajas
6 months ago
Scott was very attentive to the purpose of the purchase. He was not pushy and gave us plenty of time to consider the options to buy now or on three months when we needed the secondary car. Scott helped us to understand the difference is purchasing and leasing the ID.4. We spent hours of his time and we our very pleased. Very considerate salesman.

  Lina Tsui
3 months ago
Took my car to Tony VW a few months back due to gas tank issues. I ended up spending $400 (DG fee + tow fee) just for Tony VW to misdiagnose my car. They told me it was my rollover valve failing when it was the suction pump. Advisor was extremely rude and not helpful. Was very matter of fact and obviously wanted to make money instead of actually advising. Never gonna come back for service.

  Kekoa Stevens
3 months ago
Laura Soares-Ebinger is amazing! I lost my car keys while shopping and had to have my car towed home, I didn't know what to do! I caught a ride to the VW service department and Laura saved the day! Laura called the tow company, made all of the arrangements and even lent me her ear. Laura is sweet, helpful and fabulous. Thank you!

  M M
4 months ago
Attendant would not listen to what was wrong which ultimately led to at least another hours worth of work that I had to pay for. They fixed the problem but were rude the entire time until it was time to pay.

  Leala Matsuoka
a month ago
Laura Ebinger provided fast and friendly service. I would definitely recommend her to others. Thanks again

  Eric Beggs
5 months ago
The staff was helpful and friendly. My busy schedule makes it hard to sit around, and the service team made it a priority to get me in and out. Usually, you don t get that with car troubles.

  Raymond Lamb
10 months ago
Excellent sales communication. Clear and concise in explaining what is available and was open to questions and available for visits. Alissa was extremely helpful and delivered on all promises made! Everything that could be done to make the buying experience less cumbersome and time consuming she did! All that was possible to get me the best deal on my ID4 was done and I felt like the staff was working for me and not trying to get the most which I really appreciated! You do need a decent coffee maker though! The facilities are no frills and has just the basics to get the job done. Not an inconvenience but just not as attractive as competitors. Does not affect the excellent job that they do on the sales floor!

  Frankie Mondik
8 months ago
Service was a good experience. Scheduling the appt was easy and the female agent who helped me was very kind on the phone. However, just a little something that can improve is that when I arrived to pick up my car I sat in lobby waiting for more than 10 minutes. There was no one sitting at the both desks. I walked around to find someone and couldn't find any employees to release my keys. Other than that, I was happy with my service.

  Michael Nii
2 months ago
Amazing service, great staff. Wendy is amazing. Promote ahead of peers. Aloha, Mike

  Rosa Gomes
a year ago
Great salesman, took over 4 hours due to finance being slow. Good Customer service. Thank you Allen

  Katropa Vlogs (Benits)
8 months ago
I would like to rate my sales consultant with 5. He was awesome. Answered all my questions. Kind and very easy to work with. Appreciate his help from start to finish. Thanks to Eli! I would highly recommend him. I give 4 star overall due to other reason.

  Mark Mateja
10 months ago
Laura in service was so friendly and helpful. I ve moved several times with my 2021 Atlas and have always had trouble getting dealers to honor and utilize the extended service plan. Laura quickly identified my service plan in the system and applied it to my 30,000 mile service. Communication was great and service was timely. Thank you! I ll be a repeat customer!

  Jasmine Cash
11 months ago
This was a scheduled appointment that took nearly 2 hours for an oil and filter change. Once service was completed, we found that our skid plate was not put on correctly. Only 1 screw out of 4 was put on correctly/tightened. There was oil around the oil spout and all over the oil cap. No communication from the Service team about the delays of this service was communicated.

  Kathleen Clarke
5 months ago
Jon Nishimura was great. He always responded when I had questions, he was patient and understanding and knowledgeable.

  Wayne Yasutake
2 months ago
Great service and will be back for sure!Keep up the great service. Happy customer.

  Steven Brister
8 months ago
Great staff and great service. Worked with me through an unconventional sale due to recent divorce. Kalani did a great job and checked in while working the deal but was never pushy. Highly recommend checking this dealership out.

  Rob Graziano (Y0ink)
7 months ago
We're able to make contact before arriving on the island and negotiate for a vehicle that was incredibly hassle free. All staff involved in the purchase were incredibly polite and professional.

  Bob Foley
9 months ago
My wife had the oil change and a tire replacement. Very courteous service rep who represents Tony Volkswagen high standards. After oil changes have the maintenance provider reset the service reminder screen. Otherwise most people like me have to do a YouTube video to figure it out.

  Jessica Curtis
7 months ago
My experience with Tony VW was exceptional! From the time I dropped my vehicle off with Laura, she went over everything with me and what to expect. I look forward to doing business soon!