United States Postal Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katrina Robinson
4 months ago
This post office refuses packages left and right without remorse. Better off driving to Pahala or Hilo for mail. As far of a drive out of the way it is, it's still less of a hassle. That is saying something.

  Steven
5 years ago
Got put on the waiting list for a PO box, 4 months later I went in asked them how it was going and they said they couldn't get ahold of me so they put me back on the list. Also having had a package returned once already I asked them if they could not do it again as I had one being shipped to them. They said they'd hold it for a day before shipping it back and to come get it immediately when it arrives. I updated my tracking page hourly all day for it and around 6pm it says they're sending it back. How am I supposed to know it got there? Telepathy?!

  Fusion
2 months ago
A well oiled machine. Post card stamps applied and sent. Lots of PO Boxes. Plenty of parking.

  Leslie Stout
2 years ago
The people working here are the nicest post office workers ever! We wanted to ship back some souvenirs and they were super patient with us. We shipped on a Saturday and it was delivered back near the east coast on Wednesday, which is much faster than we were expecting with covid + shipping from Hawaii + nearing the holidays. They are only open for 1 hour on Saturdays and there were lots of locals picking up packages and sending things out, so definitely get there before 9:30 if you need to ship something out to give them time.

  jan gandy
10 months ago
Staff is always very friendly and accommodating. I wish the USPS would provide the facility and staffing required to adequately accommodate the number of residents in the Village.

  Kolin Karchon
4 years ago
NOTE: Have your mail sent to this Post Office PO Box even if your package is accepted to be sent to a surrounding address near Volcano, HI.This might be the worst post office I've ever been to. The agent bold faced lied about a package not going to be able to be received at their Post Office - even though the tracking stated it had come through later that day - Jan. 22, 2020 @ 1.00pNo one is perfect but this rep knew this package would indeed come through their location but didn't want to be bothered with having to pull it from automatically being sent back to sender because of insufficient address - which - was correct but various rural areas have to have mail processed via only this post office and its PO Box.Really frustrating since it was important to receive this while travelling. Be warned, their custom service is absolutely atrocious.

  Daniel Diamond
4 years ago
I miss the old days when they took care of customers, always decorated for the holidays and made our little post office special. Now it s cold and the hours are junk. It s ironic to see an employee wearing a save the post office t-shirt while giving you bad service. I m be happy to delete this if you fix your hours, help people after hours and lighten up a bit.

  Carnival of L.V.X.
3 years ago
By far the worst customer service I ve ever had the displeasure of dealing with. The employees acted like I was asking for personal favors and insulting their mothers. They were overtly rude and hostile without any provocation on my part. When they did finally find my package the manager said I d have to come back the next day even though I paid overnight shipping and was sent an email to come pick it. After arguing for what felt like an eternity he reluctantly decided to give it to me. One of them smelled like he d been drinking and his hostility matched his scent of debauchery. Shame on the employees for treating people like this and putting more unjustified negativity in the world. Next time I ll use fedex or have it sent somewhere else. Absolutely pitiful

  Sharon Rose
4 years ago
The staff at our Volcano post office are fabulous! They consistently go the extra mile. Although it seems they are often short staffed when people are pullout out to cover other local post offices, everyone works hard to get the job done, and stay positive. Google maps has a LOT of our addresses fouled up and refuses to fix them, our postal staff often takes the heat from the community for the foul ups and problems it causes us in getting our mail or packages. I find them to be extremely helpful in finding ways to work around Google Maps mess and get my mail and packages to the post office! Companies who rely on Google Maps to verify shipping addresses and refuse to accept that we actually know where we live better than google does are also the problem. The two are complicit in mail delivery obstruction. Our post offices have no control over that at all. I m grateful for our post office professionals help in resolving the problems!

  Karen Floyd
3 years ago
Have dealt w/the Volcano P.O. for 24 yrs. Within this time period we have had a few different Post Masters. The 1st was horrible. There were incidences of mail that had disappeared & one for me when it arrived appeared to have been opened & some contents of value missing (our mail is trucked in by a subcontractor not a Federal USPS truck) . At that point I began mailing anything important @ the Hilo P.O. 30 mins away. Our next P.O. Master Wayne was a class act & the most accommodating person ever! When he left much of the community showered him w/gifts. Now have no idea who's in charge. My gripe is on occasion do receive someone else's mail, so w/that in mind when I order something small, if possible I have the company write my P.O. Box # in large letters on the pkg. The next gripe is when a pkg arrives it's not sorted till later & your yellow pick up slip appears in you P.O. Box after closing hrs. Never happened w/Wayne & if it did, you knocked on the door after their closing hrs; Wayne appeared & would get it for you w/a smile. Problem is too that when you order something, sometimes you don't know the delivery service the company will use & your physical address will need to be on the pkg & if it happens to be a USPS delivery & there's no P.O. Box # on your pkg the new workers here have sent a threatening letter that a pkg w/a physical address is subject to be sent back. What gets me is the Volcano P.O. has our physical address & can cross reference it back to our P.O. Box. Bottom line is, in this sleepy town of Volcano you better be really on it & track your own mail! Even then they can say it never arrived!

  thamuffingal
4 years ago
This is the only post office in our neighborhood. In our rural town, mail is not delivered to our physical addresses. We had to wait several months for a PO Box to come available and it is free as long as you provide proof that you live in this area. There are not many jobs in our area, so most people travel 20, 40, even 60+ minutes for work every day. This post office is open M-F: 7:30am-3:30pm, and Sat: 9-10am. These hours do not cater to the working class. And it is clear on Saturdays, when the line is out the door for the ONE hour they are open. Also, you have to periodically show continued proof of living in the vicinity within specified time frames or they will lock your box and you will not have access to your mail. My husband and I were each given a key to our box when we signed up. When I went to show proof of living here (because my husband was out of town), they told me it would have to come from my husband because he completed their paperwork (which also included my name on it). We were BOTH given keys. Haha So why can t I provide the document requested? My name is also on our homeowners forms! But they wouldn t take that from me as validation! Also, most documents are electronic these days and they don t take electronic proof?!!!!!! They only take hard copy proof. It was just a huge, riga-marole, and waste of time, to get OUR addresses mail. HUGE inconvenience and we were made to feel not apart of this neighborhood.....like we were villains or something. When my husband went in to sort things out, they were nice, but very difficult. And why give us both keys if you won t accept documentation from us both? Why is everything so difficult these days? Unfortunately, this is the only location to provide us a free PO Box since we live here. It s the only one within 20 minutes too. So unfortunate.

  Victoria Felt
10 months ago
The staff at the Volcano Post Office are truly some of the most lovely humans on earth.

  Janelle Eyer
5 years ago
Not a friendly post office. Known for sending back your packages way to quickly. The people are as cold as the weather is

  Kristin Regrutto
a year ago
Love our post office! Extremely helpful and kind employees.

  Dirk Kit
a year ago
Rude and condescending comments are hurled at you. They can t even keep track of the mail being incompetent must be a pre requisite for working here

  Joseph Felt
10 months ago
Nice workers, pleasant environment, and AMAZING holiday decorations!

  just Dan
10 years ago
My experience with this post office was horrible. I am visiting Volcano for 3 weeks and needed a way to receive mail. The gentleman on the phone was not willing to give me a temporary general delivery account as described on the website. avoid this place

  J Coney
4 years ago
Volcano resident for over 30 years and have always loved our small wonderful post office and the staff.

  Levi Wilder
6 years ago
Always the most friendly and helpful!Other reviewers need to do their homework before they ship mail General delivery.

  Marcus May
6 years ago
The hours listed are incorrect. They close at 1pm. You can enter the lobby and open P.O. Boxes at any time.

  Paul Gandy
10 months ago
The staff is extremely courteous and conscientious.

  Marguerite Hauberg
2 years ago
I think the staff do as well as they can with the hours and regulations they are given.

  Dulce Chavac
5 years ago
Worst experience in my entire life... the manager that works there is very negative and unkind person.

  laura walker
2 years ago
Love our little town and our little post office.

  Jullyan Green
8 years ago
They are nice here and answer any questions you may have.

  Kiarahsabrina Mercadosimmons
4 years ago
Worst post office ever