Kaʻū Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dayne Kroll
a week ago
Blew a tire about 3 miles from there (with my dogs). Sold me a better than decent used tire for a good price. Even tho they were busy, John got it done for me so I could get back to my dogs. Didn't notice until later he'd also balanced the tire. Aloha Kau auto!

  Elizabeth Libby
2 months ago
Had a blown tire on the bypass highway at night as a result of a previous patch on the tire had blown. Derek was our tow truck driver, and I cannot say anything but nice things about the incredible service and the kindness he showed to our group of 470+ seniors. We were visitors to the island and had just been at volcano national Park, so to be able to have someone be so kind and caring after a long day was wonderful. Thank you Kau, towing, and especially Derek.

  Kelly Keene
2 weeks ago
Today, my car broke down at the gas pumps at Costco during the peak afternoon hours. I called AAA and Ka'u Auto Repair called me shortly after, letting me know he was on the way (I didn't get his name, sadly). He was friendly and I was able to let him know exactly where I was located. Luckily, I was at the first row of pumps to the left and not in the middle lanes. Once he showed up, we acted fast and he blocked off my lane so no cars could come through and he was able to quickly, but safely back the tow truck in and get my car up and out of there without causing too much of a hold up for everyone in line to get gas. I would like to say thank you for getting me out of that awkward and embarrassing situation! Spectacular service!

  Dolena Tymchuk
6 months ago
I was dumb and made my appointment for the wrong day. But, they squeezed me in on the day I needed. Last minute. I have never seen any inspectors be so thorough and also efficient. Like this guy was accurate and fast. Meanwhile he s running this cool family owned mechanic shop with his wife. I like that they run it together as a family. I feel like I will be taking my vehicle there for sure.

  Tim Obrien
5 days ago
These guys are great. The only repair shop between hilo and kona. They are a great shop

  XELA PROXYCARD
6 months ago
I love this place. The inspection for my wife's Tesla went smoothly.

  S C
3 months ago
They are a great team.Always happy to service our truck and fast because we need it to business.

  Jeudi Johnson
7 months ago
I moved to Kau several years ago, my first experience was using my AAA towing service. They sometimes took awhile but always arrived cheerful and ready to help.Now that I lost my husband (who did everything for us) They are really superior service. From helping with Safety stickers and repairs of all sorts. Fast and reasonable rates. A real local business that cares of all of us. Aloha to each and everyone of them. MahaloServices: Exhaust, Tires, Auto brake repair, Engine repair, Vehicle Inspection, Auto exhaust system replacement, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto maintenance

  Liz Chock
6 months ago
My tire had a flat and AAA enlisted Ka'u Auto Repair. Luckily they were on the Kona side. Frank (dispatcher) called and texted immediately. Curtis (tow driver) was awesome! Friendly, courteous, quick, efficient, safe, he had me back on the road in about 15mins (from his arrival)! It was dark where I had pulled over on the side but I felt very safe. Curtis also gave me good tips on driving on the spare and he was knowledge about my car & tire. Ka'u Auto Repair rocks! You are in good hands with them - mahalo to Curtis & Frank!

  liam phillips
6 months ago
Just top service from amazing people. I had a pleasure working with these great people and I would certainly recommend to anyone in the need of a tow or auto work. 11 stars out of 10

  Clint Fragosa
a year ago
The people there are amazing! Even though my car(a 1951 Packard) was completely out of their wheel house they went above and beyond to help get me mobile again

  Diane Tyson
3 months ago
Great service. Honest and reliable- love these guys

  Andrew Walden
a year ago
Had called AAA for a Kona Wkla tow but the contracted truck declined the work order (never knew they could) was left in the rain. KAR saw the w/o, called me to assure they would honour my request a few days later, made another call to AAA, specifically asked for KAR and they were there as promised. Quick, efficient and excellent service mahalo KAR for bringing my vehicle home!

  Gabe & Cheryl
8 months ago
LOVE these guys; we are so fortunate to have their caring, professional, and expert service for our car repair needs AND towing. We were stuck in Kona yesterday with a dead car that wouldn't take a jump (2 hours away from home) and when the Toyota dealer couldn't work us into their schedule, called AAA who assigned us to a Kona towing company who was too busy to take the call. Fortunately Ka'u Auto Repair had a truck fairly close by and their driver Oni was able to get to us pretty quickly and take us and our car back to their shop close to home in their comfortable, air conditioned tow truck. And they'll be able to handle the repair. Can't recommend them highly enough. Huge Mahalo Ka'u Auto Repair!!!

  Larry Weisman
a year ago
Our truck broke down at Hookena and Pauly came to the rescue! Pauly was super nice, respectful, and drove/parked our truck like a BOSS. Trisha helped keep us informed about issues with the roads along the way and was also super nice and understanding. Highly recommend these lovely people for all your towing needs.

  Tracyann Wight
8 months ago
Wish I could give these guys MORE STARS everything they do is professional! They go out of their way to get things done in a timely manner and correctly! We need more like them in this world!

  Eric Artinger
a month ago
Called late morning and was given a 2pm appointment the same day!

  Jenna Tomkinson
a year ago
We needed to get the tire fixed on our rental vehicle so we came to the Ka' Auto Repair shop. The young gentleman that helped us went out of his way to find the exact size tire for the vehicle since our tire couldn't be repaired. Amazing service, would highly recommend!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Deliberate Creation
a year ago
Tow companies need to take notes.. This is one of the most stand up towing companies I've ever come across. Our driver Oni was so respectful, caring an concerned about our situation and got us taken care of so quickly, he literally saved our day. He is the absolute definition of Aloha. If you need a tow..def call them!!!Service: BatteryService: Battery

  Garinstine
5 months ago
Always helpful and knowledgeable and have towing! They are always

  Beth Oglesby
a year ago
Need safety inspection.She called me back within a couple hours have my appt. Good to go. Update : Everything ran on schedule even. I will be using these folks as much as possible..

  tim mcguire
a month ago
Generational knowledge and skill with generosity in service.

  Douglas Kisamore
5 months ago
John is knowledgeable and fair. Best in Ka'u

  Matthew Parker
a year ago
Ka'u towing came through in a BIG way! My serpentine belt gave out while on the one of the BUSIEST intersections on the island! (Henry and Queen K) Oni came through clutch and got the car up and towed to our guys at J and Jay's Automotive in MINUTES! ***Bonus points awarded to Oni who had the AC on BLAST and Selena (Rest her soul) playing for us in the Cab! Which was very clean and quite spacious! The tunes switched to 90s throwback classics which eased the tension of our otherwise stressful situation. Thanks Again Ka'u Towing for employing a SUPERSTAR like Oni! 5 !!!!

  Nancy Roney
2 months ago
Pleasant and caring. Much aloha here.

  Gen Galletes
a year ago
I used their towing service and needed my car repaired. Best all around service, accurate estimate, friendly call when my car was finished, and on time. I would definitely use their services again.

  Amir Avnit
5 years ago
I usually only get a safety check for my Bolt EV. It's quick and efficient.When my wife's cars battery died they came quickly and restarted it with no problem. Later on they replaced battery quickly.Oil change was done as well with minimal disruption.All together - never had an issue... good experience

  Scott Keeney
a month ago
Aloha-central. Great service. Great people. Mahalo to KAR!

  Masha Balac
4 years ago
Great experience every time. Honest and helpful peeps here. Professional, quick, and kind and courteous. Today I've had an oil change and a cap to oil tank in my car was missing from the previous oil change done by Sears. The Ka'u Auto peeps ordered the part and had it delivered from Hilo on same day! I'm so grateful! Only coming here for all my car needs from now on.

  Mary Witters
2 years ago
We brought our 2000 F250 in for a noise in the front end when driving about 50 - 55 mph. I wasn't sure if it was a wheel bearing or front u joint but wanted them to check it out. I received an estimate for $770.00 if it needed all bearing u joint and seal. They called and said it was just the bearing and I agreed to have them replace that. Went I went to pick it up they were charging me for everything. They took off the seal and u joint which brought the repair down to $667.65. When I went out to the truck the steering wheel and drivers arm rest was very greasy. Driving home there was 100% no difference. The price for the bearing seemed too high also. I checked with the neighboring NAPA store and found that same part for $98.18 less. When I called the repair shop back to tell them it wasn't fixed and the price difference, I was told it was the tires making the noise and the price they quoted me was they bought the more expensive bearing which comes with a 3 year warranty. I wish they would have let me make the decision how I wanted to spend my money, that the issue was actually resolved and that I didn't have to clean up after them.I Won't be back and hope this helps others. BewareService: Steering & suspension repair