King Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Willis
3 weeks ago
Buying a car just became simple, Chrystal was so helpful she had our questions answered before we could ask them. I was able to purchase the jeep of my dreams without breaking the bank. Fast, honest people.

  Linda Herceg
3 months ago
Very friendly sales people. They helped me quickly find what I was looking for. Paperwork mostly done for me and even called my car insurance company to set up my coverage before I left. This is my second purchase, always thorough and meticulous with details. Good service department also.

  Jamal ganam
a week ago
Good experience, my purchase went Smooth ,easy non-time-consuming process with a professional friendly staff Competitive prices, I would definitely recommend purchasing a vehicle from King Auto Center Kauai

  Karlina Tasaka
3 months ago
They were super helpful, even getting me in when they didn't need to. Taylor was great to work with super helpful efficient and kind and thank you u John for getting my seat down! Appreciate you guys !

  Nelson Acosta
a week ago
Thank you very much for the service you provided. Thank you once again.Mahalo for everything that you do. I really appreciate your service. I know there are many other places for vehicle services. A lot of costumers out there trying to find a better service. The possibility of being better is too being on top of things. Communication with the costumer at all times either text or call. Communication with other departments to work fluently, don t keep anyone out of the circle. It s so stressful if someone drops the ball and finding out last minute. Once again mahalo.

  Kauai Hi
5 months ago
I Was interested in a Truck that was on the lot at King Auto Center yesterday. I stopped by the office and was greeted by Taylor. He was very nice and showed me the truck and we took it for a test drive. He wasn t pushy at all. He made the buying process easy and simple. I drove away with the truck that day.I Would definitely buy from them again. I am stoked with my 2024 ram 2500.Mahalo King Auto CenterA Big Mahalo to the sales Representative Rep TaylorAloha

  Kenneth Batchler
a month ago
Everyone was very helpful and friendly. Very organized with the paperwork. Crystal showed and walked me through the features my new truck.

  Rick Funk
4 months ago
Work was performed correctly before scheduled commitment date and time for the price estimated. My service writer was pleasant and attentive.

  Ian Smith
6 months ago
Damaged my vehicle. Huge scratches in my side mirror that were not there when I brought it in.Washed my vehicle, without asking me beforehand, and left it completely soaking wet in the hot sun. I had just washed and waxed it less than 24 hours before.Seperatly, I also had booked an appointment back in July and waited 2 months for an appointment, but then got NO REMINDER until AFTER my appointment.... so you can't remind me that I have an appointment, but you can send one to rub it in my face that I missed it?Did I mention that I got quoted $98 for an Air Filter for a Grand Caravan?This has been my experience in the past 3 months... at least the girls on the phones are nice, otherwise I am more disappointed with this dealership than anywhere I have ever brought a car in the last 30 years.

  Brad Seymour
6 months ago
730 am appt for a job that was supposed to take Le a s than an hour. Had to call at 230 to ensure it would be completed that day. First response was it would be done the following day, with some encouragement they got it done by 4 the same day. Everyone is short handed and backed up. Adjust your schedule to accommodate your reality. The consistent challenges with the service center have made me think twice about buying new vehicles there.

  Kyle Owen
4 months ago
Bought a jeep here and since the backup camera wasn't working when we bought it they agreed to fix it. It took 5 months for them to get us an appointment and after they fixed it it worked for 2 months before it stopped working again. They would not cover the cost of the second repair since they "fixed it" once so yea, one star, would not recommend.

  Charlie Cobb Adams
3 weeks ago
The service department was efficient and friendly!But I still have the problem of something screeching in my left tire...

  Richard Vals
4 months ago
Easy to make appointment for my safety check. Courteous personal met me and got my vehicle check and on my way very satisfied.

  Sue Gibilterra
7 months ago
My oil change was incomplete due to lack of work force, per SA. The print out of complimentary 23 PT forms were also incomplete as well as inadequate. The vehicle was not properly handed due to lack of work force was the reason .3 months ago my appointment for my Honda was cancelled by dealership day of due to lack of workforce.The pattern with this problem the dealership is having is very difficult to understand? Perhaps you need to start getting to a solution to resolve your issue rather then continuing to sit in the problem n project it on to your clientele.Why am I paying full price for services that are not FULLY performed, and cannot be due to the lack of experienced staff.My vehicle was never reprogrammed back from computer verification reflecting PERFORM SERVICE or was I given print out of status for inspection on vehicle as per your services state I am to receive and it was not acknowledged to me in any way, I called in to follow up n also returned vehicle to rest it s computerized Lu to find out the company staff is inadequate to do so.Very disappointing and not able to get my head around that less then professional service.The only upside is the Service Advisor Mark is very good at his job n a great customer service representative.Perhaps it would be in your best interest to give him a raise, since your having a issue keeping your service dept employees.

  ed ed
a month ago
Nice people but service is terrible. They are backed up for months . Their technicians are poorly trained. The worst part is that they will not order parts to arrive by express mail even if I am ready to pay for it. all the parts take 10-15 days to arrive.

  Anita Freeman
6 months ago
Great experience. Had recall items taken care of plus Safety check, Oil changes, tires, etc.Mark kept me updated.Amazing staff. Helpful and friendly.

  CMF
5 months ago
Kaeokai was amazing, and so was everyone else at the dealership. Thank you so much for helping me get my dream car and for being so patient with me. Much love

  Dean Acob
6 months ago
Takes a month to schedule for service. But they service your car the quickest and most efficient way.I have a Nissan, a Toyota, and own a dodge. Of all three dealerships, king auto is fast

  Desha Abe
5 months ago
Crystal at King Auto was AMAZING! She was patient with me, helped me work through everything and got me the perfect car! Go see her if you need anything!

  brian Thacker
9 months ago
Kaeokai was awesome and really helped make it a smooth and easy process. Big Thanks Everyone at King Auto.

  Gayle O'Donnell
5 months ago
I liked having more women up front working the check-in this visit; They were prompt, courteous & professional!

  Alexander Bivens
5 months ago
King Auto provides free first-rate oil changes when you buy the car there. Why would I buy a car anywhere else?

  Chantel Abadilla
10 months ago
Great Service! They were so kind and helpful! Went out of their way to provide answers to my inquiries!

  Lawrence Samson
5 months ago
The whole team at King Jeep service center were both friendly and effective. I would highly recommend king Auto.

  Ewing Myers
11 months ago
Staff was nice. My main complaint is I took my car in then they said they needed to order parts. Parts came in and then they had no appointments until July 9th about 50 days out so I am stuck with a wounded car. If you get an appointment and they work on your car and then order parts then they should MAKE SPACE immediately to install the parts when they arrive!!!!! These are sensors which will likely take under an hour - I had to wait weeks for first appointment. It totally sucks. I would not have wrote a review except they prompted me to do so.

  James Mertens
11 months ago
As a group (and individually) the work is efficient and you can tell they all work well together. Even when/if a mistake had been made it gets corrected effortlessly. Past experiences at other dealerships has lead me to anticipate some type of argument or pushback over something frivolous but here every experience has been smooth & peaceful.

  ganny higoy
4 months ago
bad seevice, didn t rotate my tires which i paid. and also never reset the oil level.i don t even know if they did an oil change

  Steven Dick
3 months ago
My experience at King Auto was a superior one. Ms. Sherri Kawachi was extremely efficient, knowledgeable, professional and kind. She followed up with excellent research and correspondence. She was patient and encouraging at the right moments which created an environment where I felt heard and honored as a customer.The final paperwork handled by John Borales, finance manager, was simplified, expedient and completed with patience and a smile.I highly recommend King Auto to my Kauai' community and hope to do business with them again in the future. Aloha to the entire staff.01.24.24 - Since the purchase of my vehicle i have had the pleasure of working with the service department where Mia has went out of her way to be efficient, kind and even brings in the joy of dealing with an arduous situation ..that is saying something.Mahalo to the entire crew at King Auto

  Tyrus Kupihea
a year ago
Great Customer Service!Taylor was welcoming and honest through the entire process. He went out of his way to find the best rates and to ensure I was cared for, while traversing the horrible travel situation in Hawaii at the time. Sherri was very accommodating and detailed in the closing process. John was great to deal with (not always the case with the finance guy). He and Sherri made sure I was treated fairly and that the vehicle was thoroughly ready to be purchased. Mahalo to everyone at King. We re lifetime friends is no joke to them. 10/10 would recommend!

  Joe Manibusan
9 months ago
I brought my truck in because of intermittent start. I requested a diagnosis but Mia suggested new key fob because this is usually what it is. (Trying to save me money) After buying the 500.00 key fob my truck stalled on the way home and had to tow it right back to King Auto. After performing a diagnosis found that it wasn't the key fob, but a blown engine.Frank was kind enough to refund me 150.00 diagnosis fee.500.00 - 150.00= $350.00 is all I had to pay for them to tell me engine was blow. They could have said no! We are not paying you anything. Frank was kind enough to give me something back. So I appreciate his gesture.Not sure what to do with this 500.00 key fob because my truck was taken to the junkyard.Thank you King Auto for all your efforts to help me.