Gary's Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Delzog Izme
11 months ago
Always busy. So hard to even get in touch with clerk as they rarely answer or are unable to answer the phone. The waiting room could use a good cleaning and I fear there's no bathroom easily accessible to customers. They are pretty conveniently located, being between Safeway and Costco in Lihue, so if you've got a long wait, you can shop.

  Bruce Chahano
2 years ago
These are the rotors they said needed to be replaced I had no brake grabbing no issues other than a intermittent squealer - 29000 miles on the truck NO abnormal wear on the rotors - could hardly feel the wear with your finger- yes the pads were worn and needed to be changed that is why the squeal- also said the calipers needed to be changed because they might not release going down the road. NO evidence of that at all when driving -So the cost of OEM $69.52 pads? $801.68. This was 04/04 2022 Not a good way to treat anyone. I would not trust any repair estimate they write upService: Brakes

  Patrick Arrico
10 months ago
Went here a couple years ago because my check engine light was going off. I scanned it myself and it said it was a t-map sensor. After I replace the tmap and mass air flow sensor I brought it here and they said it was a mass airflow sensor. I said since I just replaced that sensor maybe it's the PCV valve They responded that they didn't even know that was. That should have been my sign right there to have never gone here. They replaced the mass air flow sensor which involves two screws and a $17 part, however charge me $300 for it. For the first 30 mi it ran fine but then the check engine light came back on. I thought about bringing it back to the shop, but I honest felt they were just trying to milk me for as much money as possible. Come two later I figured I would try Gray's out again for a simple belt tensioner repair. When I brought it there I told the mechanic how I have an idler pulley in the car, and if that needs to replace as well please do so. When I got the car back at the end of the day the mechanic was telling me how the idler pulley was making a noise and how I would have to bring the car back to get it replaced. By this point I had little to no faith in Gray's anymore. This is my first one-star review ever, but I feel it's pretty justified.

  Amber Williams
a year ago
Helped my mom with a new battery and installed it at a perfect pace, didn't take to long at all.

  LaVerne Corpuz
a year ago
Glen the Owner of Gary's is the bomb! He is a straight shooter with an excellent reputation! I knew His Dad Gary who is in heaven. Both are so much alike with knowledge and people care. Some might consider him a shrewd business man; that's their choice. I don't see him like that. I respect him a lot! I also enjoy learning about parts refurbished and or new where usually both have lifetime warranties! And discussions on choice. To Glen, "please don't retire!" Staff! Amazing; Mahalo for your speedy service!

  Gregory Smallwood
a year ago
Terrible customer service. Rude and disrespectful. Took vehicle to dealership, at Gary s order. Gary just said we can fix it . NO SUGGESTED OR INDICATED RESOLUTION?!?! Dealership diagnosed as transmission issue. Gary s should have known this much, even if you can not repair the issue. I hope I never have to use them again.

  Winxwen Muana
3 years ago
I have been coming here for more than 6 years total so far and nothing but great service and good experience. Sorry to hear about other people's negative experiences. Like any other places staff can sound rude and forget to smile sometimes but I have been to worse places. Price here is fair and service is fast. I have not brought any of my vehicles here for major repairs but I always come here for inspections and when there is something that I cannot fix myself. I hope to continue to have positive experiences at Gary's.

  Nathalie Jimenez
a year ago
My experience was quick and seamless. They handle the problem at hand, which helped and gave me options. Clerk was nice and very helpful. Thanks so much!

  Sheena Raposas
3 years ago
Highly recommend Gary s Services, one of the most humbling man I know and really takes care of his customers. When you first meet him it s like you ve known him for years- just all around cool dude and his awesome staff are very pono. Genuine place to get your car fixed you won t regret it! May God continue to bless his business coworkers and everyone who gives him business! Thank you my friend I will never forget your act of kindness!

  firepaint33
6 months ago
Great people, actually care, super busy due to this, give them a break, support local business like them.

  Angela Farley
2 years ago
Absolutely the worse service and over charge!!! They made me pay $83 for a oil change plus labor. They said on the description they vacuumed my car and that definitely did not happen. What else did they not do that they said they did. They don t know what they talking about and you tell them one thing and do the other or have to tell them multiple times to get it through their head. Never going there again. I don t even wanna give them a one star they need zero.Service: Oil change

  Girly Uy
4 years ago
You can come to this place for safety checks but not for other issues. I'm new to this island and bought a used car. My check engine light came on and a friend recommended this place. I wish I went directly to the dealership which my other friend suggested but I want to save some money so I went to this place instead.Made an appointment, was there told them my check engine light was on. They changed the thermostat and charged almost $300. 3 weeks after check engine light was on again and this time when I start the car, its shaking and I can hear water noise in the front. I took it back to Gary's without appointments. They said spark plugs and ignition coils needed to be changed, quote was $500+. Honestly I wanted to back out upon seeing the price but I had to do it. The next day when I started the car, the engine made a different noise and can still hear the water noise. When I left work at night, the check engine light came on again. I was driving home crying and didn't know what to do.I called a friend who is a car mechanic and told him the problem, he said I just got scammed. The problem might be the water pump. I wish I can get my money back. This place doesn't know what they're supposed to do with the problem of the car and they should be closed down for scamming people.I WILL NEVER RECOMMEND THIS PLACE FOR ANY OTHER CAR ISSUES.

  Maya Salsedo
5 years ago
Unprofessional rude and dishonest.When I arrived I was immediately told I wouldn t pass for safety until I got two new tires. Got the tires fitted and was back in forty minutes. They asked me to move my vehicle but wouldn t give me my key to do so. Ignored me when I said they had my key and left me waiting. Then rudely told me again I need to move my vehicle. This time they told me I needed to repair my bumper. They could have told me this the first time. When I was on my way out the door they stopped me and asked if I wanted a temporary safety, i said yes. So they charged my card then out the garage door handed my husband a voided failed safety check. This is misleading and dishonest on top of the beyond rude service.

  Mehrnaz Michelle Motazedian
3 years ago
This place attempted to fail me for state inspection based on a faulty brake indicator light on my dash. Glen and the receptionist acknowledged my brakes are functional, but insist that inspection covers indicator lights (it doesn't). His rationale was that if the brakes develop a problem, "maybe two months from now", he doesn't want to be held responsible for passing me now. State inspection tests current functionality of the vehicle. It doesn't assume a condition that currently does not exist. He is clearly attempting to coerce me into paying him for a brake inspection because he charges hundreds for that, as opposed to $23 for inspection. I went straight to another mechanic and passed immediately.

  Toni Moreno
6 years ago
Our family is most grateful to this business. Gary Service was available each time an automotive need arose and I wanted to write so that others know that this business is local, open and provides services that help at critical moments! Thank you, Gary Service for each and every time you've helped my family.

  Cephas McDonald
10 months ago
Unnecessarily, rude customer service they make you feel like you re at the DMV. supports other businesses that treat you better take your money elsewhere:)

  Joseph Raciti
4 years ago
Got my radiator replaced, new fan switch, and new tail light. Service was fast and the price very reasonable. The staff is very professional. Car is running great! Thanks Glen

  PBlueturtle
7 months ago
Gary s service is the absolute BEST! They are very nice and very professional!

  Earline Lanning
5 years ago
Service is awesome and Glen is always direct. He is honest and that's as important as the trust and integrity he puts in his company. Thank you, Gary's Service.

  oliver castillo
a year ago
If you own Mercedes vehicles, they may or may not do an inspection on your vehicle. It'll depend on how the owner is feeling that day.Service: Vehicle safety inspectionService: Vehicle safety inspection

  Kristin Hirtz
6 years ago
Gary is a kook... maybe he just hates people, or his job. You can waste your money there, but I wouldn't waste your time. He can't wait to call you a liar makes and no eye contact himself. Makes you wonder if you can trust him at all.Should rebranded as "Gary no like Service"!

  Poncho Kua
5 years ago
this was the worst service ever ! I will never return & I'm letting everyone know .... Gary himself was unprofessional , His staff was Horrible ... All I wanted was my safety check that I paid for it the day before , came back and they said I had to put my license plate on before they can issue my safety check . No tools .... they made me wait in parking lot until license plate was on .... no tools , no one came ,finally I found some wire to wire it on.... They Gary came out and said , it's going to fall off ... than his clerk came out took a picture with safety check in hand , and put it on the wrong side .....

  M Yamaoka
5 years ago
Its a 5 star service departmentAwesome and friendly staff. I would be more than happy to recommend anyone one to go at Gary's service. Thank you so much...Gary,Glenn, Juanita and staffs.

  Tomas C Chavez
2 years ago
Excellent service! Nice extra touches like cleaning the inside of your car at no 3xtra cost. Very knowledgeable staff.

  Donna K
a year ago
This business is very accomodating. No complaints here. These people are honest!!

  conrad mack
a year ago
Your in good hands with these folks. The have the old hawaii way about them. They fix your car without the overpriced tag.

  Charlie Yokomoto
6 years ago
Great place to get car work done. Facilities are clean and tidy; staff personable and easy to work with. I and out quickly.

  Brandon Smart
5 years ago
These guys are fast and efficient, very by the book as far as safety inspection. Can't review quality of repair service quality as I haven't used their services for that.

  John Rozmeski
3 years ago
I just had the experience of working with Garys Service Inc on Kauai for the first time. Very professional !! And Fair. These guys are good !!!

  Noni Sweet
a year ago
Great service, they do the inspections daily and I make appt.