Service options
- In-store shopping
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Richard
a year ago
Never buy a Kia! They don t warranty latent defects on their Paint Jobs. Paint is just peeling off the car due to poor priming of the metal prior to spraying the white paint. Do your research before buying. This car has been well taken care of, and paint has been peeling off this car for well of 1 year.
Jason Peralta
11 months ago
These guys are professionals and wonderful to work with when i was purchasing my used car.I also have to Reccomend working with Samson on the kia preowned lot. He answered all my questions and was good fun for talk story with. Easy to get along with.You like one used car that is well taken off. Hit these guys up. They will take care of tou too.
Lucy'Ancy Harper
10 months ago
Big shout out to the service/tech team for their amazing services!! From the receptionist to the service/tech guys, awesome work. I had a tear on my tire and needed a tire replacement immediately. The rep on the phone, I believe her name is Lauri?..(APOLOGIES IF THE NAME ISN T RIGHT) She was too kind and helpful in such a stressful time. I called them from the side of the road and asked if they d be able to take me in for an immediate tire change and if they had a tire in stock. Unfortunately, they did not. BUT! I cannot tell you how grateful I am for them because they actually called all over the island to see if they had tires available and opened a slot to take my car in . After the calls, they found one! So no words can express my gratitude for them going above and beyond (in my eyes) to assisting. I was told I d be able to pick up the tire and bring it over, BUT (AGAIN), the tech advised that he d go and pick it up from the place that had the available tire! I HAVE NO IDEA WHERE I D BE ABLE TO GET THIS KIND OF SERVICE, BUT KIA KAUA I YOU DEFINITELY SHOWED MUCH ALOHA TODAY AND YOU DESERVE THE BEST ONLY! MUUUUCH MAHALO FOR YOUR TEAM! PLEASE RECOGNIZE THEM TODAY FOR THEIR GREAT ALOHA AND SERVICES!
Leslie Sherman
2 years ago
Awesome salesman ask for David Soto he will treat you well!!!
Christopher Schroeder
2 years ago
Worst customer service ive ever experienced. These guys keep the 'used car salesman' reputation low. Bought an awesome used vehicle from them. It was priced 25% over the KBB suggested value and the manager refused to budge even a dollar off his price. Fair enough, I know the car market is tight right now. The cherry on top was when they took it to fill up the gas tank, to only half full. Cuz company policy says used vehicles, even ones priced in same range as new ones, only get half a tank. Promised to follow up with me, never heard a word. The message? Give us your money and get out so we can take the next guys money. Cars great, but the management needs a lesson in customer service.
Luca Marchetti
3 years ago
My girlfriend and I just spent $40,000 on a 2016 Toyota Tacoma from aloha Kia. We paid extra for the full warranty package playing it safeSeeing as how we just spent most of our savings on this truck. Two weeks later it breaks down at night on our way home, we have it towed back to them and they tell us that our warranty doesn t cover the clutch and flywheel (the part that broke) and it will cost $3300 to fix it. We politely tell them that this is not fair and it s been two weeks since we purchased it, they refuse to make it right, I called three mechanics they quoted the fix at $1700-2000 (not $3300) and said they have also heard bad things about aloha Kia. I highly recommend nobody use them. We also bought a $30,000 Jeep from king auto in Lihue and they have always treated us right. My brand new truck is still broke down because I currently don t have the money to fix it, thanks aloha kia
Nicole Giarolo
3 years ago
Aloha Kia was very polite at first. The sales team was great! Until not even a month later my vehicle breaks down and I get accused of off roading and told they will not fix it. I just moved to Kauai after getting my masters degree in New York. I have spent most my money moving here to be a 5th grade special ED teacher at Kapa a elementary and now my brand new vehicle I just purchased is broke down and cannot be driven until I come up with $2000 to fix it. The General manager Jeff did the typical car dealership nightmare and accused me of off roading after only owning the car for not even 1 month. Called the owner of Kia and yet still trying to stick me with a $2000 bill in order to fix my brand new vehicle. I have never dreamed of such a nightmare when purchasing a new vehicle
Lyn Wandell
6 years ago
Very friendly sales people! My son was able to buy a car here with financing from the credit union. Only took 3 hours from start to finish and he drove off in his new 2013 Kia Rio!
Benjy Gilholm
4 months ago
David Soto and Robert were amazing thank you !!
John Salanoa
2 years ago
We have a 2015 Kia Sportage that threw it's timing chain and destroyed the engine. We had it towed to Aloha Kia Kauai, where we bought the car. Jet, the service manager informed us that we would need a new engine but also that we were four months out of warranty. I asked Jet to please go back over our service history with the vehicle and see how we have taken care of our Kia Sportage. It was a day later that Jet called us back and said, "Yes, I see you have taken great care of this car and you should not be punished for a manufacture failure that would cost us $7,000 to $8,000 to fix."Jet the service manager at Aloha Kia Kauai went well above and beyond for us!! He went to Kia corp. and pleaded our case to them and with his wonderful determination Jet, was able to have Kia ship out to Kauai a brand new engine and Aloha Kia installed the new engine for free.Aloha Kia Kauai, indeed showed us sooo much Aloha and in a time of a world wide pandemic that they have gained all the respect I can give them.Jet, we thank you so very much for all that you and Aloha Kia Kauai have done for us.Aloha,John & Yumi
Derek Adkins
7 years ago
No complaints! Great experience buying our new Sorento with David Soto. My wife took in her car for an oil change, got the appointment date wrong and they still fit her in and had the car ready quickly!
Wendy Bentley
8 years ago
Poor customer service. From the moment I walked in they were not friendly and didn't feel like a valued customer. I had my vehicle serviced and was told 2 complete reasons by 2 different people on why my vehicle failed inspections. Even after speaking with the county inspectors regulating these stations, the vehicle shouldn't have failed. I will keep taking my business to Destination Autoworks and Midas. One guy was even rude enough to say "Whatever" which is extremely unprofessional.
Lorie Smithberg
4 years ago
Our experience with Aloha Kia Auto has been nothing but a great experience. Shout out to our Sales Consultant, David Soto, who sold us my new 2019 Sportage LX after many test drives. 11 days later, David Soto sold my hubby his 2020 Sportage EX. David and the manager, Robert, made it so easy to make us happy with our purchases. You do not feel pressured, rushed or misguided while shopping for this important decision of buying your car. They truly live up to their name "Aloha " Kia Auto.
Asher Adams
8 years ago
As far as buying a new vehicle goes, this was a pretty positive experience. They were about as straight forward as car salesman can be and I didn't feel pressured with all sorts of weird tactics other places tried to pull.
Dana Nance
4 months ago
Service department has a very grumpy worker
Doug Hall
4 years ago
Own a Kia and have had terrible experience in the service department. They ve tried to solve an issue under warranty three times and still not fixed. I guess with no other options you get what you get.
Francine Grace
9 years ago
My Salesman, David Soto & Manager, Jeff Corona were awesome in getting me into my Kia Soul. And I LOVE my Kia!! Mahalo Jeff & David
Kimberlynn Rubin
2 years ago
The service was quick and amazing. The people there stayed connected with you aswell as they delivered great customer service and made you feel welcome
gerald fawcett
6 years ago
THESE CARS (IF YOU CAN CALL THEM THAT) ARE FIRE TRAPS! IF YOU CRASH OR GET INTO AN ACCIDENT AND ARE LUCKY ENOUGH TO SURVIVE GET OUT THE WRECK AS FAST AS POSSIBLE! DOESN'T K. I. A. MEAN KILLED IN ACTION!
Iryna
2 months ago
Very good service!
Shandell Apilado
6 years ago
Great dealership, they helped me into a new car after my accident an was over the top service.
Nancy Walsh
3 years ago
Great sales and service staff! Excellent EV (electric) cars.
Donald Winn
6 years ago
Great friendly family people at this dealer most all have Aloha spirit
Janel Ayers
6 years ago
They always treat me like a preferred customer. The service personnel are very accommodating.
Rosa Minjares
7 years ago
Get your oil change, tire rotation & car wash for under $50 it's awesome! !!!
Mary June
4 years ago
Part arrived as expected. Service department for us in right away and out quickly.
william dawbarn
4 years ago
Been trying to set up an appointment for service my Soul..no return calls..
john mo
7 years ago
My Kia is amazing
Randy Bartlett
a year ago
Great customer service!-)
Carolyn Frankel
4 years ago
Very nice dealership. Bought a car.