King Windward Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  E S
a month ago
Most unprofessional sales team and management!I was lured in by their ads offering 0% APR on their 2023 Pathfinders, only to be offered 6.9% at the dealership!My credit is exceptional at 811 points, and I offered a $7000 down payment.Models advertised on sale as brand new were actually loaners, non-functional (at least four Pathfinders wouldn't even start), or simply unavailable.I highly recommend this place to those who don't mind having their personal information sold, their credit score lowered for no good reason, their time wasted, and especially to those who love being lied to.

  Alek Sander
8 months ago
Serviced my Nissan here first, then went to Tony Nissan. Difference in customer service and attempts to charge you big bucks for pretty much everything is drastic. Wouldn't suggest this place.

  David Glaspell
a year ago
Proper social distancing, fast service, good coffee. Update made unscheduled visit due to a large screw in a tire late Saturday afternoon. I was checked in and on my way in about an hour. Excellent visit.Returned for scheduled maintenance. Going well.

  Christine Fisher
a year ago
I was very thankful for my service advisor Joelle. I'm very disappointed in King Windward Nissan that now they're on board with charging you 3% when you use a credit card I understand small shops doing that. Nissan's worth millions if not billions I bought four cars in 5 years. I bought extended warranty for my car . I will write a letter to their headquarters and to whoever is in charge at King Windward Nissan when I left it was 8:30 and there was no person of importance there in the office yet to have a talk with. They're slogan used to be we're lifetime friends I guess not no more

  Martha Ross
a year ago
Wally Kainoa Choy is an outstanding sales representative for Nissan-Windward. He listened carefully to my niece, a 1st time car buyer, answered all her questions & mine. He found the right car for her that fit her budget. Mahalo to Wally & Nissan for outstanding customer care.

  Jeanie Barclay
a year ago
Chris in service department was extremely professionalcalled and was told ok to walk in but longer wait timedue to covid . .Due to limited staffing He still was very accommodating . Next time I ll be sure to book appointment online ! Mahalo Chris you da man

  Arlene Tokuda
a year ago
Waited 4 hours for oil change & to check my radio display problem. If course, after all that, they don't know what's wrong with it.

  Bernal Hagmoc
3 years ago
Ryan was the bomb! Shared and printed out info on what type of service my car would need reaching 60,000 miles. Thank you! I'm very satisfied!

  Dee Tee
4 years ago
My first and last experience with King Windward Nissan. It all started with a flyer they sent to my father and their website falsely stating that the service department is open at 0630 Mondays through Saturdays. They actually open at 0700 hours, so I waited from 0615 to 0700 hours. Then after being seen by Chris S. the service writer at 0705 hours and telling him what and why the car was brought in for servicing he recommended that we replace all four TPMS (Tire Pressure Monitoring System, our light went on) and that we were due for tire rotation. An oil change was also due and we had a request that the rear plastic frame to the window which is a cosmetic problem be replaced. I walked home and spoke to my father (since it was his car and I did not want him to walk home being 87 years old) he decided that he would cancel the TPMS replacement because Chris quoted that it would cost $565 dollars to replace all four sensors. My father called at 0810 and was told that they could do the other requests and that the TPMS replacement would be canceled. I received an call from Chris at around 0817 with him telling me it was too late. They had already installed the TPMS on ALL four tires. Common people lets use common sense, from 0705 to 0817, to remove all four tires from the vehicle, release all the air, take the tire off, remove and then install four new TPMS sensors, inflate the tires again, check for leaks, and rotate tires, drive the car to reset the TPMS to be certain it is working properly, this all took about an hour since I dropped it off? Unless they have four people working on one tire simultaneously it may be possible. I then told Chris what was said to my father about the sensors request was not a problem and would be canceled, he got arrogant with me and said, "I'm the service writer, and I'm telling you it too late we installed all four already and I can have it removed but I am going charge you for labor." So, I told him leave it then. Chris also indicated when I initially dropped the car off that they would call me regarding the plastic frame to tell me the cost. Well, I did not receive that call. Then if they had already replaced the sensor the only other thing that the car went in was for the oil change. Remember, I spoke with Chris at 0817 hours and he said the TPMS work was completed already, well, we did not get a call from Chris or anyone from Nissan to pick our car up. So, I called the NEXT DAY at 1115 am. Then I was informed it was ready for pick-up. I asked why I was not notified when the car was ready and the female that I spoke to was polite and apologized and said she does not know why Chris did not call. I can speculate why Chris did not call, they did not have the sensors replaced when he called me at 0817 hours and that they needed time to replace it. My wife actually needs a car since we gave our daughter her car, and I thought about buying a Nissan. I think we are going to buy elsewhere. And if we end up selecting a NISSAN IT WILL DEFINITELY NOT BE FROM WINDWARD NISSAN!

  Val Tacub
4 years ago
I don't care for the sevice there, or the service department because the guy Chris wants to rip off people so he can up sell to make him money, I'm not stupid I use to be a good Sevice Writer back in my day, I didn't have to lie to sell something, and didn't have to rip people off for everything thats what makes a great service writer. I will definitely will tell my family and friend not to go there for service and purchase a vehicle.

  Ronald Nagoshi
a year ago
Joe was the best knowledge about cars is incredible will tell all my friends about his truthfulness.

  kimo napolitano
3 years ago
We bought 2014 truck from first owner was told oh you get free oil changes from dealer ship selling point we contacted dealership on phone we put my wife's info in come time for oil change I drove from mililani to kaneohe they denied to honor the deal I find them to be dishonest I drove during pandemic and found them to be unworthy of there commercials n un professionalism

  Zhao Yang
4 years ago
Unbelievable dealer was rude, did not allow us to charge, their fast charger has a broken cable, that is fire hazard that has not been repaired for over year. They have two slow charger, but are for dealer cars only.

  Teri Silva
3 years ago
Great customer service, not as fast as I wanted service to be, but not unrealistic that my safety check plus car wash was an hour

  Kim Pham
a year ago
Glenn is great. Always so helpful and friendly

  Marissa Greentree
5 years ago
Sold me a car with a defective air conditioner and then had all kinds of trouble getting my recalled airbags replaced. Don't waste your time!

  edward mccauley
a year ago
Always a pleasure to have my pick up serviced at King Windward Nissan.

  verna ulii
6 years ago
My new Nissan Frontier 4x4's first oilChange today, I swear was not more than 15 minutes wait!Thanks King Windward Nissan!!!

  Robert Peralta
3 years ago
Quick and fast but the car wash was down so it was good but not great.

  Arianna Malonzo
4 years ago
I always love coming to windward nissan because very nice ambience and free coffee and lifetime car wash

  joyce purdy
2 years ago
Ryan is my service person and he is always helpful.

  Tommy Y
5 years ago
Fast free oil change while you wait. No appointment necessary

  BILL HARWOOD
a year ago
Service was quick, efficient and friendly.

  Patrick Eseroma
2 years ago
Great service, friendly and helpful staffs.

  Amos Tamura
3 years ago
AWESOME STAFF!!! VERY FRIENDLY VERY KNOWLEDGEABLE ABOUT THEIR WORK!!!

  Christine
2 years ago
They are very helpful and location is convenient.

  Annette Ng
2 years ago
Very cleanThe staff was very helpful

  Wayne Murakami
3 years ago
Good service but have a slight communication problem

  suzanne okimoto
3 years ago
Great service all the time

  Michael Henderson
5 years ago
At king windward nissan, were life time friends.