Yajima Service Station

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bo-Bae Kim
2 weeks ago
I have gone to Yajima previously with my old car several times and always had a good experience. I haven't done a full wash since I bought it but I did have it cleaned and wiped down when someone sideswiped me several months ago, and definitely no marks.After getting my car washed and cleaned at Yajima, I did notice some strange habits, like using old bath towels to dry the car (one towel for all parts of the car) and I saw that there were some uncleaned parts but figured for $40, what was I really expecting?I went toward Donki to an ATM to grab tip money since their card machine doesn't do tips I guess, and stepped out of the car with my handy microfiber to buff out some white fog (presumably wax). It was not wax, it was the base layer of my car. A chunk of paint about the size of my pinky nail had been scraped off, and there was another scuff next to it and a long scratch almost the length of my door, all on the rear driver side. As a note, I drive every day. My boyfriend, who has actual OCD, also drives my car when we run errands. I know my car was dirty, but there's no way that dust and dirt could have been covering that large white patch.I immediately drove back to talk to the employees and got one of the car washers, who called over his boss, a Japanese man in a blue shirt. He insisted it wasn't them and that he'd try to buff out the long thing scratch, but that nothing at their facility could cause the paint to come off that way. Another employee came by, a young woman with shorts, and she told me it's clear that someone hit my car with their door or a shopping cart. The woman got increasingly rude as I was telling her there was no way that I couldn't have noticed that missing paint before and pointed out to her that it could happen when employees are using the old bath towels instead of microfibers, and even that when they use microfibers, it can pick stuff up and stick, then scratch the car. I pointed out that one employee who was cleaning the tires was letting a portion of the microfiber drag on the ground, to which the employee started trying to degrade and belittle me by asking if I knew anything about car washes and running a car wash business.FYI, I have detailed a lot of cars and did the ceramic by hand on my old car, but I didn't say anything because she clearly wasn't trying to have a conversation. She kept raising her voice about checking the cameras, but what use would that be if there's something stuck to the towels or equipment that's now dislodged??? She proceeded to tell me that they've been in business for 30 years so how could they be doing this all the time? I told her that I'm not accusing them of doing it all the time, it could just be the one time. I told her that I didn't understand why I was getting this kind of attitude and that I just wanted them to understand how I would feel coming in for a wash and leaving with damages. She kept saying that I should call my insurance and she'd deal with them. So I ended up telling them I would and the woman ordered the male employee to go in Japanese while he was still trying to buff my car.I contacted my insurance and made a police report for damages, and am hoping this is a cautionary tale that you get what you pay for and to not trust a $40 car wash if you're not driving a beater. Had a good view of them but wouldn't go back even if they completely fixed my car because of the attitude on that woman.

  MIJUNG MURASHIGE
2 years ago
The service here is really a mess. I was not so disappointed or angry. After paying 10 dollars more to clean the inside and outside of the car and double wax, I came one hour later, and the inside of the car was messed up.When I asked the owner, it was said that it was normal. LOL Wow, a place to make money really easy. Yajima without conscience!!And while I waited to make pay I watched the cleaning services of the other cars. When the car owner is sitting in the driver's seat, it acts to clean the inside of the car. Maybe to get a tip, right? I will share the picture. You judge.

  James Langston (Lango)
3 years ago
NOT Recommended.First time customer today based on other reviews, but after seeing the quality, there is no way I would ever recommend this location.Issues:Horrible interior cleaning. See included photo s. Still have sand all in the cup holder area and seats.Floor mats washed but put back in the truck all wet.Doors not wiped down, still dirty from shoe marks.Exterior:They used tire shine spray, but didn t wipe off the excess spray, so as soon as you drive-off, it flys all over the side panels.They popped the hood (no idea why) and didn t re-latch it. No work was done in the engine compartment, so why pop the hood.. I didn t notice until I was on the road driving away that my hood wasn t locked-down. Had to stop and secure it.I highly DO NOT recommend this place.

  OLEKSII Boiko
11 months ago
Very disappointed after $45 car wash of my Mercedes S Class. Do not recommend.Please see pictures

  Carole Vierra
2 years ago
They got the best car wash on the island the robot car wash fits all cars and trucks love the wax that they use from Japan it's great they also got a great car repair shop and auto body shop the guys there really take pride on what there doing thanks for the great service

  Adventure King
a year ago
These guys are amazing, they deserve 5+++ stars. Really recommend this place for car detailing

  M. TAKA
a week ago
Great service! Always help me out when I'm in trouble. They explain to me exactly what's wrong.

  Jen Kim
3 weeks ago
The service is terrible and expensive. The driver's floor mat is all wet and i can't find any places of used vacuum.

  Robert Bowman
9 months ago
I am writing to bring to your attention a concern that I have recently come across regarding the services provided at Yajima service station.It has come to my attention that Car Wash charges an additional $6 fee for vacuuming trunk of vehicles, which, in my opinion, should be included in the standard service. I believe it is important to provide feedback on matters that can improve the overall customer experience.While I understand that additional services may come at an extra cost, I believe that vacuuming should be considered an integral part of the car wash experience, particularly when dealing with larger vehicles such as SUVs. It seems unfair to charge customers an extra fee for a service that is essential in ensuring a thorough and satisfactory cleaning of their vehicles.I kindly request that you review this matter and consider including vacuuming trunks into the standard service. Doing so would not only enhance the value of money for customers, but it would also contribute to customer satisfaction and loyalty.It is my hope that my feedback will be taken into consideration and that appropriate action will be taken to address this issue.Thank you for your attention to this matter. I look forward to hearing from you soon and continuing my patronage at Yajima Service Station.Kind regards,Robert

  Dan Yamane
5 years ago
Came here for the car wash. John Ohtani, our Audi salesperson, highly recommended Yajima Service Station for a car wash. We did the car wash, vacuum, tires, extra wax and the trunk vacuuming...in other words, we did the works. Fast and efficient. We will be back again. Toshi was terrific. Took extra time to make sure the Q3 looked awesome.

  Mystosyn
2 months ago
the hours online don t match the business. We just went for a safety check and the guy said they re closed even tho Saturday safety check on their website says 12-3pm

  Erica Kristin
6 months ago
Affordable and friendly car cleaning service. I have been going here for years. Reasonably priced and worth the wait. Car wash, wax and vacuum for $36.

  Oxygen Kitty
7 months ago
Heads up: the restaurant across the street is no longer owned by Yajima.But you can still get their bentos, they are on a cart in the waiting room. Still good value. Good car wash and wax and they did my safety check

  Sjoerd de Nooijer (Shu)
a year ago
I heard it's a nice place, decently priced and the people seem friendly. So you might have a great experienceHowever, their communication is really bad.I needed to have my truck washed, ended up driving there twice after being on the phone with them only to be told: "no, no, go away, truck is too big, we're closed"Ended up washing it with Swiffer pads now it still looks dirty af.

  Catherine Wong
2 years ago
Convenient location on south king street. Offer simple wash. Could have done a better job. Very clean and comfortable waiting area.

  Tammy
10 months ago
Suppose to be hand wash but it wasn t. It was suppose to be a full detail, but didn t even clean out cup holders. They then proceeded to drive my car across the street to park in a restaurant parking lot. This was not mentioned when i dropped my car off.Services: Auto detailing, Vehicle safety inspection, Auto interior vacuumingServices: Auto detailing, Vehicle safety inspection, Auto interior vacuuming

  Lisa Phan
8 months ago
We've been coming here for years to wash our car. There are many other car washes in the area for cheaper but what keeps us coming back is their service. They really take care of your car like it was their own. They also have a great waiting area which is air conditioned with comfy chairs and complimentary beverages. Wait time can vary but it's worth it.

  Amy jampel
2 years ago
They are the best! Always do a good job with car washes. We also take our cars there for safety checks. They will fix any defeats (replace wipers, head lights, tail lights, etc.) on the spot. Very efficient!!

  Gustavo Mejia
9 months ago
Came here for my State vehicle inspection. They are friendly and straight forward.Very clean and organized shop.

  Davis Muramoto
6 years ago
The food was delicious. The servers polite and responsive. I'll have to eat here again some day.

  Eugene Guillian
5 months ago
Great service, though a bit pricey. But you get what you pay for, and it's so much more than what you can get anywhere else.

  mija ku
6 months ago
Yajima Restaurant has closed due to none authentic Japanese food. This place only had set menu's besides some ala cart sides. One of set menu was Mushroom Chicken. How can that be authentic Nippon food? Way off.

  Adamo Stivala
3 years ago
The best service station, friendly and quick vehicle safety inspection, free coffee inside and great staff, highly recommend!

  Gina Baurile
7 years ago
Great service. I'm very happy. Arrived at 10:30am for a safety check and a car wash. Second time here for car wash so I'm still figuring out how it works - enter on King St, someone will come up to your car, you tell them what kind of wash you want (check out what they offer beforehand so you know upon arrival). They'll take your keys and you wait in the air-conditioned room. When your car is done, the cashier announces the make and car color - at that time, you pay cashier.At the time I paid my bill, the cashier let me know that for next time, safety check isn't available till 12:30pm. It was nice that they took me early and politely informed me so I know better next time.Also, if you want trunk vacuum and tires dressed, you gotta ask for those extras (it's a couple bucks more for both). I didn't know that and I was wondering why everything but my trunk was vacuumed - then I looked back at one of the Yelp photos and noticed it's an extra on their menu.When I left, all the guys wiping other cars down said thank you!!

  Lori Stevens
11 months ago
Excellent customer service. All team members smiled and greeted me upon arrival. They are very quick and efficient. I felt valued as a customer.

  William Samaritano
a year ago
Great car wash. A little pricey but they do a great job on wiping down the inside windows as well as opening the hood and trunk to wipe up all the water around the edges

  Hillary Juliette
a year ago
Pretty awesome place ! Easy access and a very comfortable waiting area and good price My only critique would be to go when it s a bit slower if possible The interior of the car was forgotten I ll be back tho Just a honest mistake

  Angelo Lapasaran
a year ago
Why would you charge 150$ for an oil change? Called for a quote and a lady answered me. Gave me no options in whether I wanted a synthetic or conventional oil change. Disappointing

  Timothy Castillo
a year ago
Only good for gas, I recommend card only attendants aren't so welcoming "what you want ONLY SODA inside" that's one way to be greeted I guess.

  Trevor Bingham
a year ago
Good place to get a full service car wash. Decent price and quick service. Make sure you tell them exactly what you want.