Servco Subaru Kaimukī

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Edmundo Ahumada
4 weeks ago
Since being on island, I ve come to this dealership for service! Not only are they helpful and but also caring and friendly especially Brandon Lee one of the service advisors! He is very professional, polite and help! I would not go to any other place for service

  Asheville Bruce Hensley
8 months ago
#Grateful Brandon service department in Waikiki Hawaii my 86-year-old landlord Tina purchased her brand new Subaru several years ago she could not be more satisfied with customer service and the service department they are always so accommodating she definitely enjoys the free coffee and the pleasant atmosphere the prompt service I wanted to leave this review for her because today she was bragging about how good Brandon was about communicating she has definitely been satisfied with everything

  Jess S.
3 months ago
We were looking to purchase a car, sat in the lot for 15 min with a few sale reps walking past us~ no acknowledgement. Went inside, asked for help~ guy didn t seem to care to help, no engagement. Even as I walked complaining of help, worker just looked at me while on his phone. If I could give a 0 I would

  Shirl Fusato
7 months ago
I needed to service my car. The appointment was easy to schedule online and they sent a text reminder. Drop off was easy, Dan was assisting me to be sure my car was being serviced correctly. The servicing was quick. Great experience.

  Stephen Wood
11 months ago
My wife just bought a 2024 Crosstrek from Matt and the entire experience was really enjoyable. We had gone to several different dealers to shop around and some were good and some were bad. However, Matt was great and they had a car that had all the features my wife wanted. After the sale, Matt walked my wife through all the options of the car and took some cash off the total price. Overall A+ experience unlike some other dealers we had been to the last few weeks.

  Susan Danik
a year ago
10/10 recommendJarrod and Reid are great! They worry more about taking care of the client then getting a sale. Very happy with the service I was given and super thrilled about my new car! The team at Servco was great!

  Kishaba M
a year ago
My experience purchasing a Forester from Servco Subaru couldn t have been better! The process was surprisingly pleasant, quick and with no pressure. Dakota did an excellent job keeping me updated throughout the entire process and promptly answered any questions I had without any runaround. I would (and already have) recommended him to people I know. I will be a return customer for sure!

  Jaycee Pineda
9 years ago
The overall dealership impressed my husband and I very much. It was very clean and approachable. The salesman that helped us was Jace. He was never pushy, and was always happy to answer questions. He let us test drive multiple cars and never seemed frustrated with us. Even when we left to shop around, he just let us leave with ease. Never trying to force us to stay. But in the end we returned and bought the car we love. Would definitely recommend this place to all my friends and family.

  Michael Drew
4 years ago
Save your time (and money) and look elsewhere for a vehicle. Incredibly poor communication from this dealership throughout the process of purchasing our used vehicle as well as the repair process soon after. We called at least three times over a span of a few days before we finally received a call back from the salesman in order to just arrange the purchase of our vehicle. The air conditioning then went out just over a week after purchasing a vehicle, despite earlier claims from the salesman that it had been fixed. The most frustrating part of this is that it took us a full week to get in touch with the salesman, despite leaving a voicemail 6 days earlier. When we did finally get in touch, it took the salesman another two hours to talk to the dealership s service department - something I did in five minutes after becoming fed up with the lack of a timely response. It wasn t until after I told the service department to have the salesman call me back that I received a response.Around the same time the air conditioning went out, the brakes started squeaking. Though they still passed the state s safety inspection, it turned out that a $400 repair was required to fix the issue. I find it hard to believe this problem would not have been identified prior to the dealership putting the vehicle up for sale, and it certainly would have been nice to know this expense was looming before purchasing this vehicle. When stated to our salesman, he replied, Oh, okay. Though we might have had bad luck with the repairs, the poor communication from this dealership is inexcusable. I recommend saving your time and taking your business elsewhere.

  Jonathan Gross
6 years ago
Leased a car here a few months back. Went in with a certain car in mind at a certain price. It wasn t available, but they worked with me and found something more suiting to my family needs in the price range I was working with. Kirk was awesome and very patient in working quotes and prices for me. He was very polite and professional and went above and beyond what most dealers would. Overall a very easy and pleasant leasing experience. Would definitely shop here again.

  Hajime Takashima
3 years ago
I would like to give a shout-out to Jarrod Barton. I purchased the Toyota Yaris from him and he gave me a big discount! He was very kind and patient. He was not one of those typical pushy sales person you will encounter at random dealerships at all!! Even after the purchase, he was very helpful to my requests. I highly recommend Jarrod.

  Cat Wong Studio
3 years ago
We had a pleasant, no fuss experience. My husband bought his first Subaru 15 years ago, and we decided to move forward with their newer lines. Satisfied working with Evan, Josh & Mark (parts/service) Kaimuki. Good follow-through! Solid expertise. We love our car and felt like kids driving a brand new car- at a pretty good deal. We believe in the Subaru brand, we hope our car can take care of us the next 20 years. Thank you, highly recommend coming here or trying a Subaru if you want a taste of the good life.

  Aleena Ashton
3 years ago
Awesome location! I want to give a HUGE thank you to Reid. He s trustworthy, never pushy, thorough, very knowledgeable, and made the whole process in buying my first vehicle so breezy! He understood my wants/needs, and I also really appreciated him helping explain what everything meant, payment options, etc. Everyone else also seemed really friendly and professional too! Thank you!!!

  Stefan Mammele
2 years ago
We bought an Ascent today and it was an outstanding experience. Anthony was not only super helpful, honest and knowledgeable, they were also able to give us a fair price. None of the over jovial salesmen techniques we experienced with competitors.

  Sara G
6 years ago
Great smaller dealership and service spot for Subaru. Employees were all very friendly and helpful. Service was completed quickly and professionally. The waiting area is small but they do have water and coffee available. Not a great place to wait with children, but there is a restaurant across the street to walk to if you need to wait. I would go back for service when I need it.

  Maddy McKenna
5 years ago
The customer service was atrocious. They forgot to take down my information so they could contact me about the car repairs I was having done. I left my phone number with three separate people, none of whom managed to pass this along to the service department. Then they moved their location (and thus the location of my car) without notifying me. It took me FOUR days to get my car back when the services should have only taken four hours. They didn't even offer to help make things right! At least they could have not charged me for the safety inspection or given me a discount on the other services. And their safety inspector was making up reasons to have me pay for new wiper blades... I will never bring my car back here. I've had wayyy better experiences elsewhere!!

  Tony Dempsey
3 years ago
We had a great experience. Salesman Evan was super chill and helpful and answered all our questions. Joe was the financial guy and made the process easy and understandable. I definitely recommend these guys!

  Adam Busby
4 years ago
There is definitely an increase in price compared to off island prices. The Hawaii tax is real. Overall though, the dealers are legit and reasonable. They don't charge install prices for things line rear windshield wipers, and they are honest and upfront about prices. I would recommend this dealership repair center to other family.Was helped by Brandon, excellent service. Thanks!

  Danielle LaBelle
6 years ago
I highly recommend if you re looking for a car check this place out first. Awesome customer service! After having so many bad experiences with other dealerships this place was so refreshing. Straight forward, informative and respectful. Joe was super helpful and patient with all of my questions and concerns.We took out a few cars and he even helped set up Bluetooth to make sure it worked. Joe went through and over every little thing I needed to know to help me make the right decision. Very informative and like I said just an overall great experience!

  Tanner Scotson
a year ago
I just purchased a new Crosstreck with a ton of help from Zhi. He was great to work with, very patient and informative. I had a great experience here and will definitely be back if there are more Subaru in my future.

  Brittany Borish
2 years ago
My Fiance and I just bought a Subaru from Kaimuki Subaru. Zhi was fantastic. Straight forward, honest, easy to work with and focused. We love our new Subaru! Thank you Zhi. We appreciate you helping us through the whole process.

  Nola Poutoa
9 years ago
My sales person, Matt. He was terrific from the get go. I had gone online to look at vehicles and he was the one that sent the picture of the vehicle I eventually bought. He helped me understand the process of purchasing a used car. I felt confident that he was trust worthy and helpful and always put me at ease when I had questions to ask. He never made me feel like I was a nuisance. He's an asset to your company!!

  Dan Fraser
2 years ago
After initially having a negative experience, I was contacted by Service Supervisor Carl. Carl went out of his way to ensure I became a happy customer. He obvious takes pride in his work, and the service offered at Servco Subaru Kaimuki. Thank-you.

  Nicole Mcculloch
4 years ago
Extremely satisfied with our recent car purchase! Evan and Justin worked with us and gave us the number we wanted. We are so very happy with how smooth the process went and with our new vehicle.

  Katarina R.
5 years ago
Buying a car is a big deal. It can be as stressful or pleasant as the customer service team makes it.I believe I was an easy customer--I went in knowing what I wanted to buy. Reed was having a busy day--I wanted to come in at 1PM and he asked me if 3PM was OK. I agreed and he showed me a premium Crosstrek. I told him that I was interested in the base model and only wanted to drive whatever potential car I was interested in. He said, well they all drive the same. He didn't think there was one on the lot, and there did happen to be one. I asked how long it had been in the lot, to which he replied he had no idea. I thought OK, this person doesn't see me as a potential buyer, rather perhaps someone that is just test driving-not a good feeling. Lucky for him, I knew I wanted the car. He perked up a bit once we started talking numbers, seeing that I was a potential buyer. The manager, Justin came in when we talked about financing and immediately I felt like this person wants to sell me a car, and wants to help me. We closed the deal.The next day I went to pick up the car. Reed said it usually takes three days or so since the color I wanted was in the warehouse. Thank you? I love the car and I trust Subaru. I did notice that the bluetooth audio has low volume. You really have to crank it up to hear when speaking on the phone. Do I regret the purchase because of this? No. Do I deserve for a technician to at least look at it to give me confidence the car is OK? Yes. I called Reed and he said sure, bring it over and we can hook up your phone to other cars. But that the design is the way it is. I said, well is your technician available to look at it? He said no flatly. Then I got really mad. Didn't buy cotton candy here...bought a brand new car with minimal effort on his end. I called Servco to see what could be done. They said, well he should have suggested a professional look at it, instead of being dismissive. They called Subaru and the manager calls me saying of course a technician can look at it. In the end, I see it is the design...a design flaw, as I read online that older models have been recalled due to similar issues (which is why head unit inspection was recommended). Treat your customers like their concerns are legitimate. Thank you, Justin for following up with me.update: 4.12.19My audio system was finally replaced due to bluetooth issues from day 1. Thank you, Scott for your excellent customer service!

  Huseyin Guler
9 months ago
Jarrod Barton assisted us with the purchase of a WRX.Respectful, professional, courteous and efficient.Thank you.

  Romy Bueno
2 years ago
Would like to warn others, we just had the most shady, unprofessional experience at Servco Subaru Kaimuki. Over the years we have bought numerous vehicles from many other dealers here on island and have NEVER had such a horrible experience as we experienced today. Only giving one star because it would not let me post with ZERO stars.

  Reply ASAP
9 years ago
Thanks you so much for all your help guys.Great treatment, great helpful on price, not likeothers dealera. We buy from this dealer and feelgreat for our choice., Extremely clean car, full tank,good orientation. Great and low price for our carthat looks in new conditions.I extremely recommended.

  Bryan Cadiz
3 years ago
Thank you so much to jarrod for the great services,keep it up sir!

  Worthington
a year ago
Efficient, friendly, a positive experience doing a seat sensor recall & inspection. Both locations @ Kaimuki/Maunaloa, the guys are quite good.